Good morning Please be advised…read more This message is for Artis L. Beatty OD and Sandipkumar Patel OD July 7th 2026-Tuesday My mother and I went to My Eye Dr. 38-03 Broadway Astoria NY 11102 718-956-3000 (Former American Eye Care Dr. Mark R Stadlen OD) for annual appointments. We both were scheduled for 3pm and 3:30pm by Peter. Paperwork was filled out for our charts and Mr. Zion assisted us very pleasant, attentive and helpful. My mother and I completed Eye exams with Zion and Peter and had a great visit with the doctor on duty due to Dr. Van being on vacation. Very great doctors. Never a problem with the doctors. We both are very displeased with the experience we had at the My Eye Dr. Queens location due to the unprofessionalism displayed from your staff members Hailey, Peter and General Manager, Rob Morrison. After seeing the doctor, doctor advised us to wait at the counter until one of the staff members came to assist. It took time for someone to come to the counter due to staff taking breaks and helping other customers. I was seen first by the doctor and no one was available to assist me with picking out the eye glasses so I went back in the room with my mother for her appointment. Once all appointments were completed my mother and I waited at the eye glass table escorted by the doctor. No one came over to serve us. Hailey was outside on a break vape smoking and Peter was on the computer Still waiting at the counter. General Manager, Mr. Rob was assisting a couple that just walked in never once did he acknowledge us at the counter. My mother asked Hailey if someone was going to come to the counter to assist. Then Hailey bumped into mother and didn't say sorry rude behavior. Still waiting at the counter. Rob was already upset due to the fact that we had a grievance letter to show him and staff member, Zion presented it to Rob and his facial expressions changed as if he was angry so he continued to make us wait. Zion put the grievance letter in our folder for review and discussion with Rob. Rob has overcharged my mother over $150 for bifocals lens over the years and the allowance always covered the expenses. Years of 2024 and 2025 multiple bills were sent to my mother for payment after paying the first amount but after a thorough investigation Health First discovered that the amounts that were spent should have not been paid. Peter comes over to serve the couple and while he's serving them with eyeglasses my mother asks Peter when will we be served and he replied he didn't know. We were next to be taken care of. This is totally unacceptable so the lady customer that was standing at the counter and started throwing up her hands and fingers and I intervened because no one was going to hit my mother. No one was aggressive but the couple but they were still served. Rob finally comes over after ignoring us the whole time and makes a comment, "Let's act like adults!" So this is where the commotion started. Still waiting to pick out eyeglasses. Unacceptable. I don't know if Rob was intoxicated or under the influence but he was acting very strange yelling at the customers me and my mother throwing his hands up and expressing are we ready to pick out the eye glasses and then kept changing his mind. Rob refuses to serve us but served the other couple that was served just by waking in. Cash customers first over insurance customers? What is going on here? Then Zion was trying to serve us so we can pick out our eye glasses however, Rob stopped the service and instructed Zion to take our appointment out the system. So our information was shredded. This is unacceptable. On the same day I contacted my mother's health insurance company to make a complaint and this matter is under investigation. My father also attended the same eye doctor location and Rob agreed to let us come back to pick out our eye glasses in 6 days from 7/14/26. Haven't heard anything as of yet. Contacted My Eye Dr. Spoke to Ava and have not heard anything from the District Manager, Mr. Erin. Thank you

I have been a "MyEyeDr." customer for years, across state lines- from Florida to here. I was a…read morelifelong customer, but this location has changed my mind. They have misordered my glasses, messed up my orders, and treated me poorly two years now. I am now without glasses because I have placed an order with this location three separate times for new lenses and they repeatedly have "forgotten" my order. I have had no glasses since September 2025- it's now January 2026. I give up- I will be shopping elsewhere and I recommend you do too. They act like subpar bartenders while they work in healthcare. I'm super disappointed. I will be shopping elsewhere after 10 years with MyEyeDr.

Amazing doctor. Really listens to you . Great staff! Will be my primary place for vision !read more

Just walked out without being seen because I didn't expect an almost two hour wait. Never again.read more

Definitely don't recommend. They are still stealing from costumers. I chose some of the cheapest…read morepairs of frames, listed for under $40, and after I used my insurance, I still ended up paying $150 out of pocket for some basic, low quality frames. Don't buy glasses from here. Use the Groupon deal to find out your prescription, and once you get that, I recommend going somewhere else. They are literal thieves.

Fraudulent sales strategy, promise at one price, but when you pick up the glasses, they want more…read morefrom you. Very disappointed.

Great Service Friendly And Professional Dr Irina Stoica Found A Eye Issue With Me And Solved The…read moreProblem Beatriz Was Sharp About Insurance Plans, Special Shout Out To Lenses Specialist PJ!! Treats You Like A Friend Not A Customer. Will Recommend This Place To A Few Co Workers Who Live In Astoria!!!

I broke the frames on my spare pair of glasses (backup pair) and tried Steinway eye care if they…read morehad frames that could fit my lenses are come close . Very friendly professional customer service as the gentleman who helped me was grabbing frame after frame from the display case until he found the one that would work well fitting on to my lenses which required a little cutting and what not . They were ready the next day and Cost was reasonable for the modern frames that are better then the old ones . Will give Steinway eye care shop a future visit when it's time for my next eye exam and for new glasses if needed .

I went here to do my Eye Vision Exam to renew my license. Now only were they the cheapest option…read more($25) from all the locations me and my girlfriend called, but their service was impressively fast. They were overall extremely polite and efficient. I expected it to take at least twice as long as it did.

I went in last month & got my eyes checked & bought a new pair of glasses. I had a great…read moreexperience. However, this morning when I was putting my glasses on, I accidentally broke one of the arms off. I went back to the store in the pm and they were GREAT. They were fixing my glasses within 1 minute of my arriving; it took a total of about 5 minutes to fix; they cleaned the glasses for me and charged me NOTHING! This is what great service is all about. When you stand behind your products and provide your customers great service so that they keep coming back. Highly recommend them.

This business is unprofessional & unbarely unhelpful. December 5, Thursday, 2019. 4:00pm. My…read moreRay-ban frames have broken yet, my lens are still in good condition. At the desk, I gave them and asked what I can do about it under my insurance. The lady (dark brown hair with glasses) said okay and told me to take a seat. I've been in this seat for the past 45 minutes and it's about to close. The customers that came after me went BEFORE me, maybe it was because I was Asian and looked younger and looked stupid because of my puffy jacket. Avoid this location.

Steve and everyone who works there including doctors are so nice. They will work to get you…read moresatisfied and walk out after your visit a very happy customer. They are the best.

I booked an appt through ZocDoc for Dr John Nguyen, however was seen by another professional...I…read morebelieve his name was Brandon. He was a very professional and nice professional, explained very thorough the digital photos of my eye and throughout the eye exams. He also recommended the brand id like to stay with and although I understand it's a business, I loved the recommended contact lenses - I was given about a week's worth of trial contacts (Acuvue Oasys Max). Shelly was the staff who assisted in ordering my contacts - she was so helpful and friendly. She even gave me recommendations of things to do in queens. Very friendly staff, and everything was easy. They were flexible in payment and let me split my payment. I picked up the contacts once I completed payment.

Corona Vision had the friendliest staff you could ask for! Clear, understandable speech and kind…read moredemeanor right from the get go. Dr. Chen helped me with my eye exam and she was so descriptive and helpful! The whole process took maybe 30 minutes and they accepted medicaid :) Amazing place!

Great attention was given in my visit buying my son's glasses. We bought the wayfarer meta glasses,…read moreand Regina was an absolute pleasure doing business with. Very accommodating and helpful to meet our wants and needs. 100% recommend!

I have been a patient of Dr Alice Dankman for over 15 years. I had struggled to find a doctor with…read moreher expertise in contact lenses (especially of the multi-focal type) for many years The manufacturer Cooper Union recommended her, and I am glad they did. I strongly recommend her to anyone who is looking for a solution for their eye sight issues.