Very friendly and helpful. Affordable pricing. Also was informed they have a Monterey location…read morewhich is much larger so if you're there you should check that out as well!

Massive selection. Also the sweetest little helper that chills around the shop!(dog)…read more Also the owner(I presume) greeted us and was incredibly nice!

Have not set foot in this store, but this morning walked by on the sidewalk and was charged by a…read morebarking, biting Australian shepherd looking dog who came out of the store. A woman was washing the front window and did not react quickly nor apologize for her out of control dog. Steer clear!

As of 7/25-Avoid this place like the plague! I tried shopping here rather than clicking on Amazon,…read morebut no more! The nice guy and his mother that used to own this place are gone. And the new owner, or manager, I don't know who he is, but I think he lives there in the store with his dog...? He is extraordinarily RUDE. I mean like no courtesy whatsoever. He asked what I was looking for, and I said 'spoons'; he replied with, 'We don't have spoons. Now get out.' And he escorted me out of the store, past many, many spoons of all sizes. Unbelievabl! Avoid, avoid, and just click and buy on Amazon, trust me.

You could open a spicy ethnic vegan restaurant /bar with the stuff they have here. the vegan…read moreproducts are highly represented. maybe take over the location where Saturn Café used to be, which is currently vacant?

What an amazing store that Santa Cruz had in commercial way close to the freeway. It's connected to…read moreREI. You don't need a membership here. It has DAIRY, MEAT walk in freezers with gigantic sized products. It also Costco sized items , nothing is small here . It is a paradise and very convenient for anyone with a restaurant or maybe having a big party . Lots of frozen items, candy in bulk also . They have huge carts for anyone shopping for a large haul of stuff . They have everything you need ! I can't remember anything on top of my head they don't have in stock. Large wide aisles and very clean. Restaurant supplies basic ones are also available. Not too many locations of US chef stores so take advantage of its presence if you need anything here.

I did some post Xmas shopping here and purchased several items at 50% off…read more This is the best gourmet shop in Santa Cruz County. I highly recommend shopping here, Jennifer, the owner, is an expert on all items she carries. If you are into high end olive oil or balsamic vinegars this is the place to purchase

I was on the hunt for Ranchi Gordo beans, found them here! The store is a pleasant surprise,…read moresituated a short walk from Gayle's. The shopkeeper was a very pleasant person with great stories! I definitely will be back, there's a menagerie of fun stuff to see in such a tiny space!

I can't believe this is the first time I've visited this business and I can't be more pleased with…read morethe quality of service and pricing. I had a specialty vegetable cleaver that I needed repaired and sharpened. It had been used by someone to cut something they shouldn't have and there was a nice chunk missing. I brought it into the store and dropped it off. It was ready in a matter of days and the price was more than reasonable, despite them having to do some extra work to get rid of the chip. What j I appreciate it is that they did the repair in a manner that maintained the integrity of the Knife when they could've just had their way with it. I wouldn't have known the difference. They also have a nice variety of kitchen accessories and I was able to pick up a knife sheath to protect everyone from the now razor Sharp clever. It's nice having a local business that does quality work and took the time to explain my options and what was done. They deserve 6 out on f 5 stars!

What a nice and knowledgeable man who helped me understand how knives really last longer when…read moresharpeded by someone who knows how - it is like Painting - everyone thinks they can do it but really only the pros do it well.

WARNING: Do not shop here! Owner, John Hamlin and his staff…read moreLori, mislead, lie, cheat and overcharge! Not to mention they are utterly incompetent, inappropriate and lack any knowledge in kitchens or baths. We had so many problems and so many things went wrong, that it is hard to list everything in one post. We had to order and re-order the the bathroom hardware three times. Because, they didn't know what worked in California or not. After that, they did know what values covers matched what values. And, of course after the third time it was still wrong and we had already installed the valve, so we had to compromise and take the value cover we didn't intend on. During all this chaos, Lori lost track of all the parts we had to return and exchange due to her own incompetence and accused us of taking and not returning the parts. Parts that she could not find! Wow, really! Turns out they had them the entire time! She never apologize, coward! We also ordered wall cabinets and a bathroom vanity, from John. Like other customers reviews, we too did not get the correct cabinets for the space intended, as we were told. Our contractor had to take the time to correct cabinets for the kitchen and correct them to work in the bathroom, which was more money I had to pay! He even ordered the wrong sink, twice! Finally, the counter top vendor came and told us the sink was wrong and he could get the correct sink size(sink number 3), and cheaper than John could. The counter top guy was correct. And when confronted, the Owner; John's Hamlin's response was a shoulder shrug and a lame fake smile. Then, he mentioned the counter top vendor has done this many times, and John felt he had sinks to unload. Either way, it is not good. It makes John look week by letting a vendor over power him and his business or he looks incomplete that the vendor has to bail him out and he makes so many mistakes with sinks. If that wasn't enough, they overcharged us on parts, they changed us for things we did not have or use and they had things we paid for listed twice at two different prices! As an example, they changed us $442.46 for a faucet, which they said the gave us the "maximum discount"on! Turns out you can buy the same thing at Ferguson's, Home Depot or Amazon for as little as $379.90. When we went to dispute the final amount due, it took them an hour and twenty five minutes to comprehend and explain their own bill they submitted to us. And, they finally had to reduce the amount due from $958,75 to $588.54 because it was staring them in the face they were wrong! John clams to have over 34 years of experience, in what? If it is in Kitchens and baths, he must have been sleeping those 34 years. He and his business are a complete disaster.

831 kitchen and Bath designs is a friendly wonderful place to visit where they will help you with…read moreall your bathroom and kitchen needs. Staff will help you understand, what will best fit your space, style, design pulls for drawers and make your space as warm and functional as possible. With so many wonderful options to choose from. I highly recommend visiting 831 kitchen and Bath designs for all of your needs:) Jenny

They are so nice and had so much to offer that I wasn't expecting. Stop by and check them out. The…read morestaff is super knowledgeable and they have great customer service so if they can't help you, they will point you in the right direction.

Great staff -- always helpful & willing to order something they don't have. They will deliver or…read moreyou can pick up (your choice)

Our commercial Hobart dishwasher stopped working all of a sudden at our Tap Room in Suisun (Craft &…read moreCork). We didn't want to go through an "Authorized dealer repair" for a number of reasons and found Hot Side locally. Kevin came out, diagnosed our problem and had parts ordered within a few hours. Everything was back in working order within 3 days due to the awesome service from Kevin @ HotSide. He is extremely knowledgeable in the commercial repair space and I would recommend to anyone in the area needing repairs or maintenance.

We have a fully equipped commercial kitchen and needed our two Montague range/oven combos serviced…read more Kevin was great to work with! He arrived promptly on time and was both professional and personable. He didn't waste any time, but got right to work and even answered all questions that I asked. Highly recommend!