I want to start by acknowledging something positive. The staff at All Pets Animal Hospital were…read moregenuinely kind and friendly toward my dog during the appointment. It is obvious that the people working there care about animals, and I appreciated the way they handled her once we were finally seen. However, the experience leading up to the appointment was frustrating and frankly unacceptable from a customer service standpoint. I arrived on time for my scheduled appointment and then sat in the waiting room for roughly 40 minutes before being called in. During that entire time, no one acknowledged the delay. There was no update, no explanation, and no simple "sorry for the wait" from the front desk. When I was eventually called back, the vet tech also made no mention of the delay. The whole interaction carried on as if everything were perfectly on schedule. What makes this especially frustrating is that earlier the same day I received a text message from the clinic reminding me that if I were late or missed my appointment I would be charged a $50 fee. That kind of policy suggests the clinic values punctuality and accountability from its clients. Unfortunately, that same standard clearly does not appear to apply in the other direction. When the clinic runs 40 minutes late, the expectation seems to be that the customer simply sits quietly and absorbs the delay. Delays happen in veterinary medicine and most reasonable people understand that. Emergencies come up. Appointments run long. That is not the issue. The issue is the complete lack of communication or basic courtesy about it. A quick acknowledgment, an apology, or even a simple update would have gone a long way toward showing respect for the time of the people sitting in the waiting room. Compounding the problem was the attitude from the doctor, which made it clear that this level of delay was treated as normal and not worth acknowledging. If that is how the clinic chooses to operate, that is their decision. But it is not a standard of professionalism I am willing to accept. I let them know before leaving that I will be taking my business elsewhere and will not be returning to All Pets Animal Hospital. The staff were kind to my dog, and I appreciate that, but respect for a client's time and basic accountability matter as well.

Just had a difficult experience with the front desk staff felt very uncomfortable and judge by one…read moreof the associates I believe it was Darla. She was being very rude talking under her breath about my payment situation. I appreciate The head Vet but it felt quite discriminatory by the front desk staff.

lady's up front are very rude they gave me and my wife attitude when we're asking question very…read moreunhappy will be finding a new place for my dog

The front receptionist by the name "rebecca" is horrible and very unprofessional towards customers…read more A few friends and i who take our pups to the sierra pet hotel have all agreed that this receptionist has been ugly and rude towards us. She has to go. She used unprofessional language and frequently drops the f bomb. aweful service.

Loved it! Super clean and super attentive staff, animals lovers for sure! Will be coming back for…read moresure, my two puppers loved it !!

Very nice owner and they do a great job taking care of my babies. She has been watching my dogs and…read morecats for years and I have always come home to happy pets and secure home. Very trustworthy and I would be happy to recommend to anyone!

From the owner: Pet care in your own home, where pets are the most comfortable. read more

This past week, Wagbnb took care of my six-month old puppy for her first-ever boarding stay. I had…read moreto leave town unexpectedly and needed a place for puppy to stay. Wagbnb booked her into a spacious suite at a moment's notice, sent lots of photos and videos of my puppy's stay, and made sure she was comfortable and safe. When my puppy was a bit too nervous for playgroup, staff immediately contacted me and arranged to do individual play with my puppy instead. Staff puts dogs' safety first. Puppy came home without being overtired, hungry, or thirsty. I rarely board my pets. When I do, Wag is the only place in town that I trust.

Rude inflexible staff with a don't care attitude. Last couple of months cleanliness has become bad…read more Often there is a very strong smell of feces, vomit, urine and other unclean smells. . There is no evidence of recent accidents It's just in the air. It is very chaotic in the morning There is no counter area counter separating the metal tables with computer wires and the metal chairs. The sound level is jarring with no sound barriers. More than once I have picked my dog up dog and he has been soaked in urine like he had been laying in it. I asked about it and I was told it must be water. More than once I have had to take my dog to a dog wash and shampoo him before I could take him home.. Incidents such as these along with the uncaring attitude, the front staff has shown has sent me over the edge. I am not taking my pet back and I wouldn't recommend them to anyone.

This is the place to take your pet in Plainview Texas!! The owner and staff are amazing and will…read moretreat your pet like family. The prices are reasonable and they offer a pick up transportation service also. This is great for me because I have to leave work so early. They pick up my girls and take them to doggy daycare and then I pick them up after work. My little dogs were very anti social and aggressive and Merit Kennels worked with them so now they enjoy being in the play area with lots of other dogs. :) They do boarding, sitting, daycare, grooming, socialization training and transportation. I am so happy I found them!!

This is one of the BEST kennels i have seen. I am VERY…read morePicky, my furbabies are just about everything to me. Too many places just want to take your dogs put them in a run and then take your money. This place takes care of your fur babies just like they were theyre fur babies.

Really sweet local place, who did a great job grooming our little one! We will definitely continue…read moreto go here.

From the owner: Kennel Boarding & Groomingread more

Love them and trust them with my dog! I even get cute photos sometimes! I have used the daycare and…read morethe overnight service. It is a little on the pricier side though.

We just moved to Amarillo with our standard poodle & maltipoo. The maltipoo got bitten on her face…read morewhen she was 8 weeks old. Needless to say she is very skiddish when she gets groomed around her face. They were VERY gentle with her and she did VERY well! They were AWESOME with both of our fur babies and their cuts were perfect!

Did exactly what i asked.. trimmed their nails, clean their ears, make them extra clean and smell…read moregood! 10/10 recommend

I traveled home for the Thanksgiving and Christmas holidays with my Bernedoodle. I wanted to…read morefreshen him up for guests and family to see him. Whenever I dropped him off, I was asked "What do you want to do with his eyelashes?"... which I think is an odd question to even ask in the first place. I responded with "Please do not touch his eyelashes, and gave a comment that he gets a lot of compliments on how long they are." Whenever I picked him up, one set of his eye lashes was completely gone. I texted to ask why this was the cause and I got a text back saying "We noticed that whenever we were bathing him that one set was noticeably shorter than the other"... I sent back a picture of him a few days prior to show that he had TWO full sets of eyelashes whenever I dropped him off. There was NO apology or ownership for this mistake. I can completely understand that mistakes are sometimes made and maybe my dog made a sudden movement and this occurred but to give me a poor response as to insinuate that I don't know what I am talking about and not take ownership is simply NOT OK. I will never use this grooming company again while I am in town visiting.