Update: This facility continues to be a clean and safe environment for dogs, and Dakota always used…read moreto love coming here. However, over the past year, some noticeable changes have affected our experience. I've observed that many of the long-standing, more mature staff members are no longer there. Previously, Dakota was able to socialize and play with other dogs during outdoor time, which was the main part of why she enjoyed staying here so much. Since late 2025, she has consistently been kept separate from the other dogs during outside time. I first noticed this around Christmas and asked the staff for clarification. I wasn't given a clear explanation--only that with newer dogs in the mix, "that's just how it works out." It was disappointing not to receive a more direct answer. More importantly, I could tell Dakota seemed withdrawn compared to her previous stays. As a long-time, supportive customer, I also felt a lack of consideration for returning clients. Because of these changes, I've decided to board Dakota elsewhere.

love this place. Donna and her team always come through. they treat my animals if they where…read moretheirs. this is the only place I'll take my dogs because they don't sit in a cage all day.

We love Dr Pasternak, she has helped our little Tessa so much! We had also carried our other dog…read moreChloe there since we moved to Lynchburg about four and a half years ago. We lost our Chloe in January, she was 16 years old. We have also seen other vets there thru the years and have always had a positive experience.

They will inundate you with texts and emails to set an appointment then appointments are not…read moreavailable for 3 weeks. They try to get you to call at 8 am to check on availability, but then will charge you for an emergency visit. Once you get in to see one of the vets, they are friendly, but also want to upcharge you for everything and get you to purchase their over-priced products.

I had my puppy groomed at pet wash today, because my usual groomer had a 2 month wait…read more What a horrible grooming job! The fur on his ears is chopped up and uneven. His beard has no shape, just straight across! His nails are so sharp he scratched me as he clung to me trying to get off of there. The worst part is that he reeks of smoke! Cigarette smoke!! Gross! I've never! I wish I had waited until I saw him before paying, and tipping this horrible "grooming". It looked like such a beginner job!

I just recently brought my two best friends for baths and a trim. Both pups were so happy and…read morelooked wonderful. My shepherd was shedding something awful. I tried the upgrade shedding shampoo, it worked great! I was amazed!! The gals were friendly and really sweet with the dogs. I will definitely be back and this will be my new go to Groomer!

I take my dogs to stay here when I go out of town. They are flexible about the needs of your dog,…read moreand are willing to allow play time with other dogs or yard time alone (if your dog is not dog friendly). You can bring your dog's own bedding and you also need to bring their own food. The staff are really nice and post pics every evening on their FB page. I picked my dogs up, and they seemed happy and healthy. Glad to have found this place and I recommend! They also have dog day care if you want to better socialize your pup.

We have used them several times for boarding and never had any problems. Our dog does not get…read morealong with other dogs, so they make sure he only has human interactions ( which he loves ). We feel confident in leaving our dog there and he comes home happy.

very friendly staff. They are three weeks out to book an appointment. We will see how they areread more

Today was my first visit with Timberlake Animal Hospital. I chose them because their website was…read moreuser friendly and allowed me to set up appointments without waiting on a phone The environment was clean and welcoming, and the front staff were attentive and prompt. I was greeted immediately after stepping into the lobby. The tech who assisted me (Alyssa) was awesome! She was patient with me while I struggled to answer some questions and research information on my cat. She was very informative and knowledgeable about treatment/shot options. Everyone there was gentle and sweet with Tibbins, my aging kitty Dr Bethany Marshall was INCREDIBLE! She was engaging, approachable, and gracious with my questions and concerns. It was evident she loves her job, and she treated Tibbins as if she were her own kitty. There was potential bad news, but Dr Marshall relayed the information with a positive spin and even remained a little while after the visit to answer any additional questions I had. I will DEFINITELY be taking all of my pets there from now on. I can't sing their praises enough!!

I love Dr Dixon. She's down to earth and won't give your pet unnecessary shots or procedures. The…read morebad thing is how long you have to wait. She's always about an hour behind.

April 10, 2026 Very…read morebad end of association experience. How embarrassing ... Dr Dixon came on to me wanting to run her fingers through my long beard and long hair, coming at me rolling & curling her fingers while expressing how she really, rEAllY liked such men. Examined my pet Daisy while eyeing me up and down. Creepy on top of creepy. They know I'm Gay. Could not make a followup appointment for much needed dental work trying 3 separate calls to no avail. 3 separate attempts after running out of antibiotics for bad teeth. They came back with "how did she do on the antibiotic" asking me for what sounded like a professional vet observation which I am not. Then said we want to give her another 20 day regimen of the antibiotic, but made no followup appointment ... ... ... Don't animals become immune to too many antibiotics like humans do? Becoming frustrated I said screw you. My records arrived in the mail with the wrong second dog added "Choo Toy ... Poodle, Toy ... Neutered". Some kind of joke? They said he's on your account ... I am Gay, but never owned a Toy Poodle. Did I pay for someone else scam? Paying for combined services for a pet I DO NOT OWN? Always wondered why they had to have a sign up on the wall "Anyone saying abusive things to staff will be told to leave with records following close behind". Something like that. Why would you need such a sign in the first place? They hung up on me after I apologized and tried to file a complaint about the "Doctor's" behavior, trying to get the additional antibiotics for my next different vet appointment 10 days in the future. Refused me the needed antibiotics. They're the ones with a problem ... Won't accept a valid complaint ... Plus Endangering my dogs health. While sitting 2 hours past my scheduled appointment, a lady complained they had killed one of her pets taking it into the back recently! ¡ Happy to move on ! Hope you find someone to satisfy Dr Dixon. I've never been interested or available but I am insulted by it. Damaged by it. Embarrassed.

I would never go back here to their brick and mortar building. Their prices were double what other…read moreveterinarians charge. And when I went to have my cat put done the first thing out of their mouths, without me asking yet was a litany of prices and then said the vet maybe decide not to put her down! Huh? I guess a gimmick to have you continually come back ($) however they didn't even ask what was wrong with my cat!!! Just rambled off the above. The front desk had a personality of a wet sponge- and this is a caring animal practice! I did go elsewhere where the practice was more concerned about me losing my cat vs the charges. And they were so much less money! I have already word of mouth have my experience to family and friends and Wow some had the same experiences.

Excellent experience with the mobile unit. Such compassion from the Vet and assistant while caring…read morefor our dog in our home. Highly recommend.

This is the true "pet shop" in Lynchburg with a large selection of pet supplies and actual pets…read more I have not purchased any of the smaller animals, reptiles or fish from them but the facility is clean and the staff clearly have a passion. The puppies are really well taken care and seem happy. What I have purchased there and will keep purchasing is the specialty dog food which my dog requires and is cheaper than what I would have to spend buying it online.

I Love the fish department I can't speak for the other parts of the store but I really Enjoy this…read moreplace and love that it's not a big chain