We trusted this boarding facility with our beloved dog, and that trust was completely broken…read more Our dog was in their care and did not ever make it home. The explanations that were given raised more questions than answers, and the lack of transparency, accountability, and compassion during such a devastating time has made this bad experience even worse. When you leave your pet somewhere, you expect and PAY FOR proper supervision, safe conditions, and immediate, honest communication if anything goes wrong. In our case, these basic expectations were not met. Losing our pet was heartbreaking. However, losing him while he was in someone else's care was even worse and something that no family should ever have to go through. PLEASE PLEASE think carefully before trusting this facility with your animals.

Since Poochie is trying to cover up what happened, I will gladly post a first hand account of what…read morehappened to a very healthy German Sheppard named Braxton that was left in Poochies care to be boarded at their boarding facility while the owner went on a cruise.Braxton DIED while in their care, on the last day of his stay. During his stay, his condition declined. Again, a young, healthy German Sheppard that had a clean bill of health died from bacterial pneumonia after becoming sepsis because no-one responded to blood in stool, not eating for 4 days and could barely walk. The owner acknowledged the lack of response and care from his team in writing. It's infuriating that a letter of apology and accountability is the only response. And now trying to delete and cover up reviews so consumers can't be informed before they leave their baby with them. When a facility delays responding to a medical issue, the outcome can be irreversible. That is what happened to Braxton. A 4 year old, very HEALTHY German Sheppard. Please ask hard questions before trusting ANYONE with your pet. And AVOID boarding facilities where the primary staff caring for your animal are kids. Braxton was forever a sweet boy and I will NOT give up until everyone knows his story!!!!!! #BraxtonStrong

Last week, I went in to ask about the services offered, and specifically asked about their…read moreexperience grooming Huskies. I was promised "from nose to toes" for the one price. I was assured our dogs would be thoroughly brushed, Ferminated, ears cleaned, anal glands expressed, nails trimmed, the hair on their paws and legs trimmed, and that they would be completely dry before pick up. After a day of grooming, our two dogs came home still damp and covered in loose hair. They did NOT smell good. In addition, neither dog had their nails trimmed and the hair on their paws was not touched. When I called to ask why their feet had been neglected (as my husband picked them up) the young man who answered said "they [the dogs] were coming at me" and "became defensive." Our dogs are 9 and 7 and have never once returned from any groomers (including PetSmart) with a similar report. I was so frustrated, I didn't ask about the disappointing condition of their coats. We were excited to think we'd found a great place to bring our dogs for grooming, but the search continues.

I rescued my pups in July and was in need of a groomer. Many groomers won't see newly adopted…read morerescues for a few weeks, but Sarah graciously took my boys in. The pups see her once a month and she and her team do a fantastic job grooming. My boys are meticulously trimmed, bathed, and loved on. I highly recommend her.

We have gone to this spot for several years now. Our fur babies love going and Alison the owner is…read moreSO kind. They are always quick to call if there is matting or a problem and they need to cut shorter etc. Even just to verify things. We use them all the time even for simple baths. Can't say enough good things about how friendly and helpful they have been to our fur family

My dogs look so good! I had to get the short cut on them because they were way overdue and really…read moreneeded their mats out! The little one had knee surgery so we didn't want to put him through a tedious comb out. I am well pleased and I am bringing my other two dogs in tomorrow and my Mother's dog also! So much closer to my house and not the hours and hours wait that they experience at PetSmart, no offense to them.

I can't say enough how grateful we are for the wonderful and kind folks at Ooh La La! Kelsey at the…read morefront desk greets you with a smile and is Director of First Impressions[:) Everyone is so nice, friendly, and loves animals. Just to name a few of the kinds folks are Amber, Maureen - Manager, Janette, Konor, Samantha (Sam), who has a 1 year old Corgi called Mako, Tina, Z, Angie the Owner, Savannah, Bailey, and I know I accidentally missed a few names. Penney our puppy Pembroke Welsh Corgi goes to doggy day care 3 times a week and this has been so beneficial in socialization and made her even a happier dog. There is a lot of space to run around in and with so much puppy energy so takes a nice long nap afterwards [:). The Webcams are very cool because you can view your dog when they are outside playing and having fun. Check out the awesome website and take the drone tour up in the air! You can trust your family pets are safe and sound at Ooh La La as they are family and this is a home away from home. Drop in and say hi.

Terrible waste of my money. I payed double the price I pay at PetSmart for same results but ruder…read moreemployees. I was getting bath and brush and simply asked to make sure my dogs ears can be dried cause she gets infections. Nope they gave her back with wet ears just like pets mart does but at least pets mart tells me. They tried to act like nothing was wrong And to top it off they blamed me and said since my dog has a double coat next time it be 47 dollars extra. I don't mind paying but what was the point of asking all the questions about my dog like breed weight and all that. It's a golden retriever as long as I've known they come double coated so why make it seem like it's my fault. Idk very disappointed.

I have used At Your Pets service more than a few times and I can't say enough good things. Debbie K…read moreand Elysse are amazing humans!!! I am borderline crazy when it comes to notes and extra this and extra that. I am just over the top, I don't want anyone to have any questions about anything so I try to label everything. My bf says I'm nutty. They do a great job on taking lots of pictures and sending a summary of each visit to ease my stress, worry and anxiety. I have 3 dogs and 1 of which is not doing so well. I had to take a trip over the holiday and they worked together to make the visits happen. I appreciate their time and I can feel the love they have for animals. I would highly recommend using this service. They are wonderful. I don't worry when I know they will be taking care of my babies. They are very thoughtful and thorough. Please don't hesitate to use this service, you won't regret it.

From the owner: At your Pets' Service,LLC. provides professional Pet & Home Sitter Services. Some of the services…read moreinclude pet sitting,pet walking,pet taxi,mid day walks. All home services are free with pet sitting services. Home services are bring in the mail,water the grass,take in cans,news paper, door hangers,security checks, rotate blinds and lights.I'm depenable and trust worthy insured and bonded.Always treating your pets and home as I do mine!

We boarded our pups again this past weekend from Friday morning to Sunday afternoon for a trip to…read moreTallahassee for a wedding. AND to top it off, we now have 4 dogs, not 3. We've added Biggie Boy to the mix. The folks here are fantastic. It's a very clean facility. We added baths and grooming to their stay so they were fresh smelling when we picked them up. Super convenient. I very highly recommend River City for boarding. They took excellent care of our fur babies.

I dropped my doggies off for a 4 night stay for their first time ever staying anywhere.! I…read morereceived report card and pics for every day they were there.! I also was given a 2 dog discount when picking them up for bring 2 dogs.! I would 100% recommend anyone.! Thank y'all for taking such great care of my furry babies.! We will be back

My dog hates his nails trimmed but he lets Eric trim them and even lets him grind them so they are…read morenot sharp.

I would not recommend. We took our puppy in yesterday for full service. Hair cut suck, nails were…read morenot trim, which that was one of the main reason I took her there. My dog smells like cigarettes smoke. A complete waste of time and money

My husband recently fell in love with a rescue dog, Louie, and became obsessed with adopting this…read moredog. While I am very much a dog lover, I was adamant that this would only add chaos and stress to our lives as we already have two large dogs who have a well-established history of being aggressive to any dog who dares enter their property. I said "no." He insisted and begged and pleaded. A compromise was reached; if he could show me that a peaceful integration was possible, I'd agree. Enter Happy Dog Inn. We visited this facility, met Ben and Jen, and shortly after, a very comprehensive plan was developed. Louie was boarded for a week at the Happy Dog Inn, my husband took a week off from work, and twice daily, my husband brought our dogs here for integration, training with Ben's assistance, and overall socialization. The plan was well thought-out and included time with the three dogs at the Inn together, time romping in the fields and learning to like one another, time with Louie at our house while our other two stayed for a couple of hours.... It was, as I indicated, an incredibly comprehensive plan and....it was completely successful! At the end of this week, Louie came home and has become one of the pack, accepted by the other two! The dedication of the entire staff to this endeavor was incredible. All of the young women who work there became involved and invested. Jen and Ben were both texting and checking in and offering moral support. Honestly, by the end of this time, it felt like we had a new family. Amazingly, they charged us only for the boarding time for Louie; there was no charge for the training or the hours of time with our dogs on-site. This was truly a labor of love from the entire staff! Thank you, Happy Dog Inn, for adding a new family member to our family!

We have been going to Happy Dog Inn for 10 plus years and have always had awesome stays for our…read morePeanut.we travel almost 2 hours each way to take Pnut and they never disappoint. 5 stars thank you for another great stay