Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

I am thrilled to tell you about my experience with Pawsh. My mother is 86 and has a Hovawart. It is…read morea big fluffy breed with soooo much fur. My mother goes to Florida in the winter and I care for her fur baby. I recently took a new job that has me busy and tired. I could not keep up with the constant brushing that my mother is able to do at home all day long. She had matts that I could not get out. Pawsh came to the rescue and Jesse did an amazing job. This dog has never been professionally groomed before. His calm demeanor and instant connection with her was undeniable. She laid down at his feet while we were outside talking. She is a stand off-ish breed, the name means farm watcher. She has to go to you. She is offensive, not defensive. I can not say enough good things about Jesse and the job he did. I will be using them regularly. Make the call!

We had our 9 year old Golden retriever groomed by PAWSH for our daughters wedding in Falmouth, and…read morewe could not have been any happier. He was cut and brushed beautifully and smelled amazing, BUT the most important thing to us was that he was happy and stress free. He is a big wuss when it comes to being groomed and usually shakes like a leaf, but the groomer knew exactly how to approach him and make him feel relaxed. It was a wonderful experience and we hope to continue with PAWSHon a regular basis!

Everything, read my reviews but bottom line Jackie knows how to groom a Maltese , she cuts their…read morefaces whereas no one else leaves the face, the beauty of a Maltese is face, ears & tails. Jackie is amazing . She does it all . I have 2 Maltese & a Yorkie. All girls..

Jackie cancelled our Saturday appointment the day before we were scheduled due to a funeral. This…read moreof course is understandable and Jackie was kind enough to re-schedule for the following Monday. When we arrived on Monday the only person at the shop was the cleaner that told us Jackie was no where to be found and did not even answer the cleaners calls or texts. The cleaner also told us we were not the only ones that showed up only to be told the same by the cleaner. We should have known something was wrong when we first booked our appointment and all Jackie did was complain about how she was getting too old to do this anymore. She also complained about a lot of her customers and that she only accepts about 4 or 5 animals a day due to the stress. Her shop is very small and cramped with very little room to move or for her to even work. Thinking it's time this groomer find a different line of work. We DO NOT recommend her in any way!

Treated Charlie the fraidy cat like a king. They were kind and gentle and talked to him while they…read morewere clipping his claws. Not to mention their prices are very reasonable. I highly recommend them.

I had the pleasure of meeting Melissa yesterday when I brought my small Shih Tzu to her to groom. I…read morewas impressed with her sweet, loving demeanor. She took time and sat down to give Oreo attention while asking me about him. When I picked him up, he looked like a million bucks, and you could tell by Melissa's demeanor with the other dog she was grooming (who she had to take out of the tub in a towel after bathing) how loving she is. I now know why she received raves on the Falmouth site when asked about recommendations for a great groomer! I was very happy with my experience and would highly recommend The Wicked Groom!

This place was adorable ! I took my 70 lb husky mix here and it was great. The owner walked me…read morethrough everything and explained how to use everything very well. She was so nice to my pup. I loved that they donate part of the proceeds to a charity that you can choose from out of 3. It was so nice to have a clean dog and not have all the fur to clean up. They had everything you need. Shampoo, towels, dryer, nail clipper, and treats to bribe your fur baby up the stairs, and it's so clean. It's a one stop shop too so you can get toys and food, I got an antler. I will definitely be coming here every month for her bath !

I've been bringing my tree walking coonhound here since i rescued him last October. The owner and…read moreemployees are super friendly and knowledgeable. I usually make an appointment for them to give him a bath but today decided to use one of the self service wash station and the employee walked me through where everything was. The stations were clean and offered everything i needed to clean my dog.

I was looking for a place to board my dog for 3 nights. Emma Maries was not the one for me due to…read morethe short notice I was giving however, the person I spoke with on the phone sent me a list of other facilities that had dog boarding. If this is how they respond to people who are not their clients this must be a magnificent place for for their clients. Thank You!

Our Lexi looks beautiful every time she leaves Emma Marie's!! She is a border collie, with very…read morecrazy shedding, we get a bath, de-shed, and neaten up. We always get compliments on how clean and soft she is, and there's a lot less tumble weeds around the house and shop!! Johnelle the owner is amazing, and all the girls are awesome too!! We Emma Marie's!!

Perfect set up for a quick and easy wash. They provide everything you need. Shampoo and…read moreConditioner!, etc. very nice staff. Friendly and efficient. Definitely will be back.

I love taking my dog here. Family run business. I visit every two weeks for my dog's nails to be…read moredone. Staff is so friendly.

Bob is a great breeder. Quality GSDs but I'll be steering clear from boarding in the future as he…read moredecided on his own to take my 13.5 senior off her meds without so much as a text to me. Then he went on to just dismiss me when I inquired as to why.

From the owner: UpperCapeK9s provides boarding, day care, grooming, and training services for all types of dogs…read more Visitors to "Camp K9" enjoy supervised exercise and interaction with other dogs as appropriate. We also offer purebred German shepherd puppies for sale, and adult rescue dogs as they become available. Visit our website for more information. All services are by appointment.

I have used this groomer for my cat twice. The first review was a glowing account of a very nice…read morelady who did a good and thorough job with a skittish cat. I wish I could say the same for the last visit, but, unfortunately, I cannot.I will preface this review with my heartfelt uncomfortable regret for having to post a bad review. It's not my style; it's not something I do often or like to do. It upsets me to my core. That being said and with tears in my eyes, let's proceed. I will admit, it was nearly a month after the grooming that I contacted Alison to complain and ask her to fix it. My query was honest but not mean. The delay in contacting her was due to my being ill, and my not knowing what to say to her without hurting her feelings. Well...I've got to tell you I was shocked and appalled by her highly emotional, negative response which continued on as a barrage of nasty texts without my responding to most of it. What she said to me, how she said it and with vehement attitude was so far from any drop of professionalism or good customer service. She reported to me after both groomings that although my cat was skittish, once she started brushing her she calmed down and was a "total sweetheart", "no problem at all". I was happy with the first bathing, sanitary cut and brushout. The second time she went from wrapped in a towel and ran into the bedroom closet! I paid over $100 for what turned out to be a hack job of a grooming. She cut the center of her lower mane off and it just looks weird now. She was supposed to shave down her underside and butt completely. It's all uneven and looks ratty. The rest of her beautiful silky, shiny coat is now dull and when I brush her there are tons of loose clumps of fur that fly all over the place! Her fur is uneven on both sides, there are places that look chopped and she cut around the base of her tail...for what reason?? Not all of her claws were clipped, either! Looks ridiculous! Every time I look at my Tatum I get upset. I finally had to say something! Then she had the audacity to tell me my cat should be drugged. Not once, several times. I don't think it's the cat that needs to be medicated. For the record I sprayed her towel and her carrier with Feliway 10 minutes before she took her to the van. So, she was "drugged" but in a natural way. How dare she tell me to drug my cat!! She outright refused to do anything at all to Tatum or a partial refund or credit and chose to sever our relationship instead. Is this good business sense? I truly think she knew she had done an awful job and was trying to blame me for her lack of grooming knowledge with cats. The old Shakespeare quote, "Me thinks thou doth protest too much" very much applies here. So, I no longer can recommend this groomer in any capacity. She is not to be trusted as she is emotionally volatile, unprofessional and just not nice. Please do yourself a favor and find another groomer. I did!

Alison has groomed my doodle for the past few years. I appreciate her hard work and dedication. The…read moreease of someone coming to your home is beyond convenient and so comforting for my dog. She does a wonderful job and my dog loves her. A++++

I have had a great experience so far with getting new stuff for my 2 new pups there, it's always…read morenice and clean and well organized and easy to find what you're looking for. The team was very helpful in getting down some hard to get items and we had to make two trips in and out to get everything we needed with no fuss. We even set up puppy training while we were there and had a coupon for money off for one of the pups and the manager was nice enough to give us the discount for both of them! The reason for the four star review is because we have an older dog who we brought in for grooming and to be honest it wasn't the greatest job. Her nails were not trimmed on her front feet and she had tons of loose fur still coming off of her after we picked her up.

Your customer service is unacceptable! I placed an online order 46 hours ago... WHEN are you going…read moreto fill it!!! I called you twice and a recorded message put me on hold, then told me to call back because you are to busy to pick up the phone! When I come to your store, there is never any people in it! Get your sh*t together and fill my order!!!!!!