Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

I am thrilled to tell you about my experience with Pawsh. My mother is 86 and has a Hovawart. It is…read morea big fluffy breed with soooo much fur. My mother goes to Florida in the winter and I care for her fur baby. I recently took a new job that has me busy and tired. I could not keep up with the constant brushing that my mother is able to do at home all day long. She had matts that I could not get out. Pawsh came to the rescue and Jesse did an amazing job. This dog has never been professionally groomed before. His calm demeanor and instant connection with her was undeniable. She laid down at his feet while we were outside talking. She is a stand off-ish breed, the name means farm watcher. She has to go to you. She is offensive, not defensive. I can not say enough good things about Jesse and the job he did. I will be using them regularly. Make the call!

We had our 9 year old Golden retriever groomed by PAWSH for our daughters wedding in Falmouth, and…read morewe could not have been any happier. He was cut and brushed beautifully and smelled amazing, BUT the most important thing to us was that he was happy and stress free. He is a big wuss when it comes to being groomed and usually shakes like a leaf, but the groomer knew exactly how to approach him and make him feel relaxed. It was a wonderful experience and we hope to continue with PAWSHon a regular basis!

Worst dog trainer ever. Did nothing to work with the dog, took $350.00 dollars for four training…read moresessions required on the first training visit. Talked about feeding my puppy raw, uncooked meats. We have a Labrador retriever. She talked about how labs and golden retrievers bite and she hates these breeds. Gave us zero direction on how to train the puppy. My husband I pretty much knew we would have to cut our losses. Very unprofessional.

I had my dog groomed at the Dog Paddle by the owner. She gave my dog a passable cut for $15 more…read morethan the groomer I now use charges. She also got water in his ears and didn't dry them out. This caused an ear infection, something she should have known about the breed and been careful to avoid. My current groomer gives a better cut without any unwanted bacterial "gifts". While I was there, I told her I was working with a dog trainer (referred to from now on as Trainer AAA) with whom she had a business relationship. Trainer AAA was the one who recommended her as a groomer. Little did Trainer AAA know that she would spend almost all of the time when I left my dog off and picked him up trying to convince, then bully me into leaving Trainer AAA and hiring her instead. She was loud, obnoxious, and offensive, but the worst part is that Trainer AAA trusted and supported her. I don't do business with unethical people.

Outstanding service and consideration. I have used this business 3 times for in home extended cat…read moresitting. They deserve my highest recommendation.

Outstanding grooming and super nice people. Our…read moreGoldendoodle has never looked so good.

Sharon is amazing. While Sharon was relocating her shop I tried doing a mobile grooming service. I…read morelove the convenience but the quality of work did not compare to Sharon's grooming. Hence why my rescue and I are back with Sharon.

The owner is not as competent as she claims to be. My dog has been terrified ever since going to…read moreher for her nails. Let with a broken nail, which led to a major infection. Would never recommend her.

Reposting this from my Google review. Stay away! A business should not operate this way. They…read moreshould not employ groomers like this. TLDR: inexperienced groomer (most likely or not very skilled), uneven groom and CUTS on his stomach that were NOT disclosed to me. EDIT/UPDATE at the end. I was unable to edit or add to my Google review. 2nd update at the end**** For reference, my dog is almost 4. He's a mini goldendoodle and weighs about 25 lbs. I had spoken with Kristen on the phone and she is also the one who groomed him. What I liked was she only had one other pup and my dog for the whole day, so I knew he wouldn't be stressed by other dogs. Upon arrival, I explained to her multiple times that he has separation anxiety, just wanted a teddy bear cut and removal of any matting if present/sanitary clean up. I also had expressed this during my initial booking. I STRESSED that if it seemed like he was becoming too anxious or nervous or upset, to please call me and I would come pick him up. I live 30 minutes away but stayed in the area for this exact reason. Never got a call. I walked into the grooming area itself to get him acclimated before I left. He was upset but that's normal for him so I thought nothing of it. When I picked him up, obviously he was dying to leave. I asked about matting and she told me he was in pretty good shape, aside from some small mattes she found when the brush wouldn't go through. She told me he nipped her or tried to at the end when she went to put a bandana around his neck, but in hindsight, she had him backed into a corner so he probably didn't like that. Ok...what new dog would be ok with this???? He does NOT know you and he was just stressed for 3+ hours. I can understand this can be a nice touch but he was clearly beyond stressed at this point.He was not groomed very evenly and I'm not really seeing a "teddy bear" aesthetic but I thought to myself, he made it through the appointment and that's not the most important thing ever. Let's go. I paid, left a 25% tip and took him home. She is a nice person, or so I thought. After what I saw when I got home, I changed my mind. When I got home, I noticed she did not clean his sanitary areas as I specifically asked for. I've attached a photo here of the cuts he sustained from this groom. He is groomed regularly as a doodle and he has NEVER been cut before. He seems playful and alright but I have no idea what happened inside that salon. His poor stomach is CUT up. And it's not one nick, it's multiple. The groomer absolutely should have indicated this to me when I came to pick him up and she said NOTHING. He was there for approximately 4 hours. I didn't get a call as to an update, so I stopped in after 3 ish hours. She told me to come back in half an hour and I did. I will NEVER go back to this salon. There is no excuse for this when I made myself available to come take him and certainly no excuse for not even making an owner aware that this happened!!!! I called them immediately when I saw this and left a voicemail. No response. I called again, no response. I will absolutely report this business if I do not get a phone call back from the owner and/or complain to the BBB. I feel absolutely terrible that he had this experience and that I brought him there. NEVER again will I put my dog through this. UPDATE: groomer & head groomer called me back to apologize. The owner has NOT. Groomer confirmed she is new and didn't even notice she cut him. Nor did she provide him with water for 4 hours. Unacceptable. Apologies sounded genuine but this reflects very poorly on the owner. I suggest NOT allowing new groomers to book full grooms for high maintenance dogs (poodles/doodles/aussies etc) and allow them to shadow/assist till they're ready. Cindy will fix him up but she's retiring. I will not return after and will not recommend this place ever. Your inexperience caused my dog to suffer. The nicks break my heart; could care less about the haircut itself. Never again. 2nd UPDATE: I took my dog back to see Cindy. She was great. He was only there for about 1.5 hours as there was not much she could fix haircut wise. He had an oatmeal bath and a trim on the missed areas. Cindy did issue me a refund without me asking for one. What remains off putting is the owner has STILL not reached out to me. She insists on communicating through her employees - Cindy informed me that the owner had told her to ask me if I'd remove my review. Nope, I will not. People have a right to know what sort of business they are patrons of and it speaks volumes that the owner themselves will not speak to a wronged customer.

They overcharged and messed up .y dogs fur. She refused to rectify the situation. Will NEVER…read morereturn. They also don't give the groomers their tips either

I have used this groomer for my cat twice. The first review was a glowing account of a very nice…read morelady who did a good and thorough job with a skittish cat. I wish I could say the same for the last visit, but, unfortunately, I cannot.I will preface this review with my heartfelt uncomfortable regret for having to post a bad review. It's not my style; it's not something I do often or like to do. It upsets me to my core. That being said and with tears in my eyes, let's proceed. I will admit, it was nearly a month after the grooming that I contacted Alison to complain and ask her to fix it. My query was honest but not mean. The delay in contacting her was due to my being ill, and my not knowing what to say to her without hurting her feelings. Well...I've got to tell you I was shocked and appalled by her highly emotional, negative response which continued on as a barrage of nasty texts without my responding to most of it. What she said to me, how she said it and with vehement attitude was so far from any drop of professionalism or good customer service. She reported to me after both groomings that although my cat was skittish, once she started brushing her she calmed down and was a "total sweetheart", "no problem at all". I was happy with the first bathing, sanitary cut and brushout. The second time she went from wrapped in a towel and ran into the bedroom closet! I paid over $100 for what turned out to be a hack job of a grooming. She cut the center of her lower mane off and it just looks weird now. She was supposed to shave down her underside and butt completely. It's all uneven and looks ratty. The rest of her beautiful silky, shiny coat is now dull and when I brush her there are tons of loose clumps of fur that fly all over the place! Her fur is uneven on both sides, there are places that look chopped and she cut around the base of her tail...for what reason?? Not all of her claws were clipped, either! Looks ridiculous! Every time I look at my Tatum I get upset. I finally had to say something! Then she had the audacity to tell me my cat should be drugged. Not once, several times. I don't think it's the cat that needs to be medicated. For the record I sprayed her towel and her carrier with Feliway 10 minutes before she took her to the van. So, she was "drugged" but in a natural way. How dare she tell me to drug my cat!! She outright refused to do anything at all to Tatum or a partial refund or credit and chose to sever our relationship instead. Is this good business sense? I truly think she knew she had done an awful job and was trying to blame me for her lack of grooming knowledge with cats. The old Shakespeare quote, "Me thinks thou doth protest too much" very much applies here. So, I no longer can recommend this groomer in any capacity. She is not to be trusted as she is emotionally volatile, unprofessional and just not nice. Please do yourself a favor and find another groomer. I did!

Alison has groomed my doodle for the past few years. I appreciate her hard work and dedication. The…read moreease of someone coming to your home is beyond convenient and so comforting for my dog. She does a wonderful job and my dog loves her. A++++

Deb is a very talented groomer as well as her helper. she has a wonderful way with the dogs…read more especially mine he was petrified and now he goes right in. you won't regret going to see Deb.

Yesterday was our first visit to Debs. I am so happy with every thing about the business. It was…read moreeasy to get an appointment. They are very nice at drop off and pick up. Best of all, Sabrina looks great and seemed to like them. Sabrina is sixteen and I hope to use them to the end.