I recently requested several quotes for the installation of a new pool motor, and out of the four…read morecompanies I contacted, Brett was the first person to call me back. That alone already set him apart. After speaking with me and learning that I'm selling my deceased Aunts house and simply looking for the most cost-effective option, Brett actually recommended that I purchase a motor myself and even sent me the Amazon link. He knew right away that he probably wouldn't be getting the job. I'm also quite a distance away, and if Brett had done the work, he would have installed a higher-quality motor and done it the right way. But this review isn't about getting the job--it's about integrity and customer service. Brett took the time to help, educate, and point me in the right direction even though he knew there was no business in it for him. That kind of honesty and willingness to help is rare these days. I only wish Murdoch Pool Service was closer to me in Escondido because I would absolutely use them for my own pool service. Thank you, Brett, for taking the time to help and for showing what real customer service looks like!

I usually clean my own pool, but needed someone to take over after having knee surgery. I saw a lot…read moreof offers for around $100-$125/month, but thought they can't be any good. So, I found Murdoch Pool Service who was charging $180, but had great reviews. After speaking with owner, Brett, who assured me that they provide a better service than the cheap guys I signed up. After a couple of cleanings, I noticed they were only spending about 10 minutes on my pool and not leaving it "sparkling clean". I spoke with Brett about this and, after looking at the photo his guy took, he argued that he didn't see a problem with the service. I thought OK ...maybe I'm being OCD because I'm used to cleaning my own pool and spending way more than 10 min on it. Then we had strong Santa Ana winds hit and it left quite a mess of leaves, debris, and dirt in my pool. I was looking forward to Murdock coming to the rescue to clean it all up. They spent a little more time than the average 10 minutes and left my pool looking like it still needed to be cleaned. The photos were taken immediately after they left and you can clearly see that they failed to brush the sides, clean out the strainers baskets completely, etc. I'm pretty sure I could have gotten this level of service from the cheap guys. I was expecting to have them help me out for at least 3 months, until I could heal and get back to cleaning the pool myself, but after 2 months I couldn't continue paying a premium price for a sub-standard service. I found myself hopping around the pool on one leg trying to clean up after they left. I would highly suggest you find someone else to clean your pool.

Great service. Communicative. Offered the best price and advice of all the companies I asked a…read morequote from. He had to come back twice to follow up due to the job and that was all included in the price. He didn't try to add any additional fees. And we were very happy with how clean the pool came out after all the time it was empty, and had gotten quite grimey. I would definitely hire them again.

Had alge problem that couldn't cure. Called Jonathan and he came out and took care of problem for…read moreus. Very good communication and would recommend his service for your needs.

Justin and his team have been great. Very communicative and highly reliable. We are happy with the…read moreservice.

Justin is a SUPER NICE GUY and a very straight shooter.... He was knowledgeable, helpful, and…read morehelped me with my problem (to no benefit to him as he didn't service my area) in a quick phone call... 5 Stars!!!

Dustin does an amazing job cleaning and maintaining my pool. He is prompt in his service, a great…read morecommunicator, and shows up around the same time every week. If you are looking for a reliable pool service, Pearce Pools is the way to go!

I've been searching for a reliable and knowledgeable pool technician for months and went through a…read morecouple of different companies before finding Pearce Pools. Dustin at Pearce Pools went beyond my expectations and finally put an end to the frustration. He was professional, thorough, and clearly knew exactly what he was doing. My pool is now looking great, and it's such a relief to have someone I can trust taking care of it. The difference in quality and attention to detail was noticeable right away. If you're tired of guessing and want your pool done right, I highly recommend Pearce Pools!

I've had my share of pool service teams work on my properties but JD is hands down the best pool…read moreservice. Professional, honest, fair and respectful!

I cannot say enough wonderful things about JD and his team. They are always super communicative,…read morefriendly, on time, and deliver above-and-beyond service. He always explains what he's doing and what's going on with our pool. When we had issues because of our solar installation, he was available to help us get things fixed. I could not have asked for a better person/company to care for our pool. I would 100% recommend the team at Blue Alchemy.

Here is why you hire Pool Scrubs:…read more I got a call from my tenant on Tuesday letting me know that a hose was left in the pool while she was at work and it flooded the street below and the neighbors had to come over to shut off the main water valve. Whoops? The instant thought was that the pool company came over, cleaned the pool, filled the pool, and forgot to turn off the water... a rational thought, right? Well, yes, it is. The fact of the matter is that while rational, it's the furthest thing from the truth and Pool Scrubs has receipts! Yes, I do like to see the "we cleaned your pool today" email that comes with a picture attached but never did I think that it would be used to solve a mystery. You see, that picture that was timestamped showed exactly when Pool Scrubs (Justin) was there and that they were not the culprit that caused the great flood of 2024. It showed when they were there, that there was no hose in the pool, and that it was certainly someone else deserving of the blame. Thanks to you Justin and Christine for helping me to piece this all together... you do awesome biz for your customers!

In answer to Pool Scrubs review response- Eucalyptus…read more"Grove"? Running the pump only 2-3 hours daily? Constant complaints about the new vacuum not cleaning the steps that you did not recommend? Air B&B hosting? Only 8 years of service, and Jeff last serviced our pool in 2017, eight years ago? Discontinued my service professionally? You must be thinking of another customer, because NONE of that applies to me. There's a SINGLE eucalyptus tree beyond my back fence owned by the neighbor, that's been there since long before I even bought the house, or hired Jeff - and has been majorly trimmed by its owner, most recently in October. The last time I only ran the pump 3 hours a day was shortly after Jeff started servicing the pool many years ago (during whose tenure it was always beautiful). Granted he asked me to increase it to 4 in the winter and 6 in the summer, which I did, but it was always beautiful the whole time. I assumed the length of time changes had to do with the chemical test results. I've been running the pump 8am-3:45 or 4:00, as my electric bill proves, ever since I was asked to increase it to 8 hours after Jeff stopped coming. Which you've verified many times. I don't understand your failure to believe it runs 7.75 hours daily year-round especially since you've verified it yourself many times. Most recently just a few months ago your tech actually unlocked (using the gates code), opened, and walked into my garage without my permission to check it (and while I was home! Why wouldnt he knock on my door?! What if my pets had been loose in there??!!! What if I had been fumigating? Tons of reasons that was FAR from okay. My caregiver thought he was a burglar.) Every single time you've checked it's been set to 7.75 or 8 hours. The clock time gets out of sync with the actual time due to power outages occasionally (hence 3:45 instead of 4:00-when rates shoot skyward) but it has been set to run at Least 7.75 hours ever since I was first asked to increase it to 8 hours. The new vacuum was literally the exact same model as the old one, which was in fact the one Jeff recommended and installed when he reopened the pool all those years ago and worked well the whole time he did the pool. I wish I had tried to repair it before getting the new one though, would've saved me $$. The repeated steps complaint was because they were always filthy, I really didn't care whether your guy or the vacuum cleaned them I just didn't like how they always had algae on them. Now I'm told that algae is why the plaster is so badly chipped on the stairs, so apparently it was a very valid complaint (that yes, I did make every few weeks, because it never got addressed). It obviously wasn't often enough to get anything done about it though. And I have never been an Air B&B Host. Where on earth would you get that idea? The condition of my pool would've been too embarrassing to rent out the house anyway, lol. You call the way you discontinued my service professional? After all these years with you, an hour after charging my account/leaving my place, (leaving algae on the steps and wall as usual, and refusing to clean my filter as you had previously agreed to during that visit) I got a text that my pool was "too difficult" for you to maintain and you wouldn't be back. Literally no notice at all, no instructions for me how to care for it nor notes about when things had last been done. I paid you timely every month without fail, even when you couldn't get my pool clean for months at a time and even the times you didn't show up, and emailed us pictures of other peoples pools as proof of service. Given that kind of customer loyalty, I think basic professionalism would've warranted giving notice (a month would've been nice, but at least two weeks) and maybe some notes to your [disabled] customer before stopping service. But apparently I have a much more demanding view of professionalism than you do.

I messaged them & they responded super quickly! What a blessing!! Sent me a phone number so that we…read morecould talk more in-depth about what I needed, which was awesome. It was an absolute pleasure to speak with Michael!