Sun Pool &amp; Spa Supply

(110 reviews)

Today i approached Tyler's vehicle. His route on Fridays is on my street. I used to service pools…read morealso but a while back. I simply asked the tests... chlorine, ph and what else... he quickly answered alkalinity. Very good 22 year old man. He's great, here's why. He has headsets but only drives listening with one ear, the other reserved for safety, nice. Nextly, proessional, organized and conduct becoming. Better, the knowledge and wisdom such a man of his age carries. Lastly and greatest ovservation... he parks right drives slowly and pays attention tk detail. 5 stars to me as I did say to him your in my neighborhood. He know theres a pool next door and that we don't have one but he stays slow focused and I guarantee you his pool shine like his heart showed me. Try them out give em a shot. I see a great man in the making.

Have been buying and have them service my pool. I have no complaints, wonderful people and work…read moregreat!

Poolscape Unlimited

(93 reviews)

We just had our pool resurfaced. We are very pleased with Poolscape Unlimited. They were very fast…read morewith the project. This is the second time using this company.

We just completed a major pool renovation (tile and plaster/Pebbletek) on a large pool/spa. To say…read morethat we are extremely pleased is an understatement. Here are the multiple reasons: (1) We had good experiences talking and working with every person we interacted with. They were knowledgeable, pleasant, helpful, and accommodating. (2) The job was done 2x faster than we expected and there were no breaks in having the crews on-site. The crews were busy the entire time. (3) The quality of the finished work is beyond great. The end result is superb. (4) The fee was reasonable. Money well spent.

Champagne Spas

4.2

(83 reviews)

We bought our new spa at The San Diego County Fair…read more Excellent experience with sales person, Carol and then Kelly Popp the sales manager went above and beyond to close the deal when I went back the next day to buy the Spa. Carol was extremely friendly and down to earth. Kelly was a fantastic sales manager and showed me everything about the spa which I was buying the second day. Kelly was totally outstanding in every way and spent lots of time with me. He's one of the nicest person's that I ever met in San Diego. We are loving our new spa and will recommend Champagne Spas to all of our neighbors.

Champagne spas is a company that operates to the utmost in professional manners…read more I worked along side this company in a few capacities over several decades. I managed a couple locations a few years back, Vista and a Orange County location. I just finished my last sales event(The SD county Fair) which is the official close of my 39 year career. Champagne spas takes the details in business as well as the responsibilities very seriously. I have always taken my responsibility in doing right by my clients to heart. Actually, more appropriately described as "above and beyond". But that is just the way this country boy was raised. I'm thankful in the loyalty and respect I've recieved by this company. What I am suprised about is Yelp. After having worked my tushie off, going to customers homes, doing everything possible to help make things easier, and everything to serve my clients to the highest level...anyone could even hope for, well...not one movement on the Yelp scale. Ha. Yelp is a joke! Algorithms...hmmmm. Truth be told, if you don't pay yelp as a business for,"protection" against rival companies who might muddy the waters with false reviews and nonsense like that. What a joke. So 5 stars for champagne and -5 for Yelp...lol. I earned every review I recieved from my clients, and I'm proud of the work I have done for so many years. Yelp...you simply suck. Over and out.

Locke Pool & Spa

(4 reviews)

This review is long overdue. Derek completed my pool about one year ago. He was fantastic to work…read morewith. When I did have an issue with one of the subs he made sure the sub made changes until I was happy. Cannot recommend Locke pool and spa enough. Very professional and easy to work with. Derek is very knowledgeable and has relationships with the best subs. You will not go wrong in selecting Derek to work on your pool.

My husband and I are very excited to recommend this company. Derek and his crew did an excellent…read morejob on restoring our 30+ year old pool. The price was so reasonable and the job was completed on time. Can't wait to enjoy our beautiful pool again!

Just Blue Pool & Spa Service

(2 reviews)

If you're shopping around for a pool company, I promise Just Blue Pool & Spa Service is the right…read morechoice! The owner, Alvaro is simply the best. Excellent customer service, prices that are more than fair and reliable service every time. We hired him for a one time service of cleaning our tiles and we were so happy and impressed with his work, knowledge, and communication that we asked him to do our weekly maintenance. I'm so thankful we found Alvaro and his company and I promise you will be too!

Alvaro at Just Blue has been amazing. We went through two pool guys since we bought our house 3…read moreyears ago and the pool would always start turning green 5-6 days after the service. Alvaro has been putting extra time in every visit to flush and kill every last bit of algae, and now our pool stays sparkly blue all week long. He's knowledgeable and hard working, highly recommended!

Swim On Pool Service and Repair

1.0

(1 review)

We paid $3328.88 to Swim on Pool Service and Repair for pool repair and to put in a new liner…read more After the liner was removed, Elijah sent Matt pics of the pool. We were told that some things needed to be fixed, and the cost would be $1080.00 which we paid. The pool is not fixed and the liner was installed incorrectly and the liner ripped. Swim on will not refund our money. Matt, the owner, was never here, but several times he sent a couple of guys to adjust the pool liner. Each time the pool liner was adjusted, and we started filling the pool with water, the liner would pull away from the pool wall. When we notified Matt, we were told to stop filling the pool and someone would be there to adjust the liner. This happened several times. The last time someone came to adjust the liner, we started filling the pool and the liner ripped. There is another hole in the liner on the opposite side. The seam of the liner is incorrectly placed to the side instead of centered like. We paid Swim on $688.88 for the liner alone which is ripped and cannot be used! Matt ultimately offered us $1388.88 which we refused.

From the owner: No In-Ground Pool Service. ONLY Above-Ground Swimming Pool Specialists! Swim On Pool Service and…read moreRepair's only focus is Above-Ground swimming pools. Professional installation with excellent customer service! We have expanded to the West Coast due to high demand and we are proud of our amazing reviews and our professional guarantees! Please schedule a call today to have any questions answered and/or to schedule any service call needed!

San Diego Hot Spring

(220 reviews)

Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky…read morevibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.)

I originally bought a hot tub from Wayfair & it showed up damaged. I'm glad I went with a brick &…read moremortar this time around. Their crane recommendation worked out well, and the at home tutorial was comprehensive and informative.

Sol Pacific Pool Plastering

4.1

(76 reviews)

Since Kyle has not responded to my last message on May 8th (over two months ago), I guess it's time…read moreto leave a review. We initially interviewed several companies when it was time to refinish our pool and ultimately settled on Sol Pacific due to the fact that they were PebbleTec certified and said they could install the PebbleBreeze finish we wanted (which no other companies had installed before). Everything seemed great at first. He was very responsive through text and the job progressed quickly. I told him from the start that I was willing to upgrade the finish because I DID NOT want bloody feet from the pebbles. He assured me that wouldn't happen. During the job, I noticed that parts of the pool seemed streaky and the finish seemed uneven. He assured me it would look great once water was in the pool. He finished the job on time (end of June 2024) and we had our first pool party. ALL the kids had bloody feet. I emailed him about the bloody feet and the streaky finish and he offered to drain the pool, grind it down to smooth it out more, and pay for the refill of our pool. For these reasons, I gave him two stars. He attempted to fix his mistakes. Everything after this point is zero stars. Long story short over the last two years, I have been trying to make them follow up on their promises but they aren't. I have never been reimbursed for my second pool refill, like he promised. I provided him with multiple water bills, but he told me it was too much money. I'm with Padre Dam. It's expensive. His communication is awful, usually taking several weeks or months to respond and only doing so if I get a bit pushy with him. After ignoring multiple messages from me about the flagstone grout being loose just a couple months after the install, he reached out to ask if a potential client could view my pool. I only agreed to the viewing to get him over here so we could discuss the coping and streak issues. While he was here, he agreed with all my concerns. He eventually (3.5 months and several ignored texts later) sent a crew to fix the coping. They worked hard, but left my yard a mess and their work was mediocre. There are several raised edges, gaps, and thick grout lines. My drip lines are damaged and a very full and extremely heavy trash can full of construction debris still sits on my pool deck! They broke some of my pool tile and tried to stick flagstone in its place, thinking I wouldn't notice. Eventually, due to my complaints, they did find some replacement pool tile to fix the damaged area. I repeatedly asked Kyle to meet me at my residence to discuss my concerns, but instead he came on my property without telling me while I wasn't home to look at it by himself and then told me it all looked fine. The lack of professionalism is unreal and my pool just looks OKAY considering how much money was spent!!! Do not recommend.

After receiving a recommendation for Sol Pacific Pools, we contracted with their company to…read morecompletely rebuild our 34+ year old fiberglass pool. To say we are unhappy with the final results is an understatement and we would warn others to think twice before choosing them for any pool construction. After they came out and measured our pool (incorrectly) we signed a contract and went to their office to pick out our tile, coping and Pebble Sheen. We brought several samples of Travertine coping tiles to our home and realized, due to the coloring of our cement patio and walkways, they did not work. We went back to their office and one of the owners, Kyle Buettgenbach, brought out a coping material that looked perfect with the side tiles we had selected. Because it was a very dark gray, they warned us the coping would get hot in the sun and it would also require a sealer every one to two years. We chose the coping because it achieved the look we wanted and we thought we could deal with an annual or bi-annual sealer being applied. We trusted they were presenting us with good products that would would last for years. During their construction, we discovered our well water was leaving marks on the coping and the tiles were not suitable for bullnosed edges. Kyle came to our house and assured us when the sealer was applied, neither would be an issue. But after the sealer was applied, the problems continued. We were told they had used the wrong sealer and a rep came out to figure out what should have been used. He commented he had never seen their product used on a pool as coping but "thought it would probably work". When the coping was completed, they finished it with the "correct" sealer. They also applied polymeric sand around the coping and spa edges instead of using mastic. When I questioned that it wouldn't last, I was assured they would come back and replace it with another material if there was a problem. When the pool was completed we weren't overly happy with the final result but, with what we thought was the correct sealer, we agreed it was acceptable and made the final payment. About four months later, after receiving 3-4 inches of rain, we found one of the coping tiles chipped, the sealer they applied was completely washed off all of the coping, and the sand compound was washing away from the edges. We took photos of the damages and sent them to Kyle. His response has been that it looked like we or our pool cleaner had dropped something on the tile causing the damage and there was no warranty. He advised us the tile could be repaired but at our cost. He has ignored our requests for him to come to our home to see the overall condition of our pool. Even though he personally presented the coping at their office as an option for our pool, Kyle put the blame on us for selecting a coping that was not a good product without researching it first! He has completely ignored all of our complaints about the coping damages and the finishing materials they used. He has responded by putting the blame on us. We paid Sol Pacific Pools about $37,000 to refinish our pool and, without our ever using it, the pool looks worse than the old one we replaced. Since this started, we have consulted with two pool companies regarding the coping and finishing materials. They independently advised us we have three or four additional tiles that feel like they will probably start peeling away as the first one has. The tiles should never have been marketed as pool coping, and neither man had ever seen a pool finished with polymeric sand instead of mastic. Sol Pacific Pools couldn't be less concerned about the condition of our pool. They are a great company to begin with but when there is a problem with their work or the materials they use, they will treat you like crap. We recommend anyone looking for a reputable pool company to go elsewhere!

McKinney's Pool Service

4.7

(161 reviews)

Just had our filters and tank cleaned. Roberto Araujo did an excellent job. Mc Kinneys always does…read morequality work! The first time in 30 years I have found a company that I trust and don't have to worry about a thing. I highly recommend them

Very grateful to McKinney's for keeping my pool clean and maintained…read more A big thank you to technician, Patrick Barker, for being so diligent and responding to my questions. He does an excellent job.

Pristine Gleam

(3 reviews)

Great job taking care of our in-ground spa. Very reliable and keeps you aware of how the water…read morechemistry is before and after service.

I wanted to heat my pool for Memorial Day so I text owner on Sunday and he got right back to me!…read more The pool was wonderful and warm on Monday at noon. Best customer service!

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11 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Jo L.

6

1

0

11 years ago

I don't usually respond to reviews about my business. But I have to respond to Justine Smith former route customer. Her boyfriend ? Dan wrote the review. For starters I've only talked to Dan 1 time when I offered him and Justine my river house to get away for free because Dan likes to fish. If you follow Justine's other Yelp reviews you'll find its Dan writing the reviews not Justine. Just for the record I serviced Justine's pool for over 10years and never raised her rates. Dan forgot to mention that. Anyone that uses profanity on yelp is showing their true colors. Please read Justine's other reviews written by Dan. Its apparent Dan is not happy with anybody. read more

Justine S.

0

13

0

11 years ago

it seems like my reviews bother you joe. the truth hurts doesn't it. read all the other views big ego joe. yea you were hear for ten years and took advantage of her for ten years because she was by herself until I showed up and showed her how you were ripping her off. i'm her husband big ego joe. I find it funny about you saying I used profanity. like I said in my earlier reviews if anyone disagrees with you, you call them all kinds of profanities including myself. you're such a liar. at least most of your reviews agree with me. come on tough guy, your turn. Dan read more

Rich W.

0

1

0

8 years ago

Where do we start? Oh yeah, that Joe's crew tore our pool liner and then took months to correct the problem. It took several phone calls and text messages for him to respond with the real status. I had to call the distributor and manufacturer of the pool liner to discover that he had lied when it was ordered and received. When I stated to Joe one evening that hopefully they had a lessons learned by not attempting to hold up read more

Crystal S.

0

1

0

9 years ago

I bought a home with a pool a few years ago and had no idea how to care for it. The staff at Sun Pools are very knowledgeable and have taught me everything I needed to learn to have a clean and beautiful pool! I do all of my own maintenance now thanks to them and have become a loyal customer for all of my supplies. Thank you Joe for such awesome customer service! read more

L W.

0

17

12

5 years ago

Sun Pool & Spa Supply new location at 12473 Woodside Ave Suite C in Lakeside is your one stop shopping destination for everything you need for your pool and spa plus they now added the Louisiana Pellet Grills/smokers and pellets and they carry Splash above ground pools and Strong Spas. Come visit the new showroom and see what all the buzz is about! read more

Stacy L.

0

3

0

7 years ago

I buy my supplies from sun pool for the last few years; the staff has always been very friendly and knowledgeable. I can bring in water samples and they will test it and tell me exactly what the pool water needs. It's good to have a local "go to guy" that's always honest and pricing is fair to get the job done. read more

Debi A.

0

2

0

12 years ago

These guys are constantly on the go but regardless of how swamped they are. You will always get a smiling helpful face feady to help you solve your swimming pool problems. The birds greet you when you arrive and "Thank you" after your purchase. What more can you ask for? And........7 days per week. read more

Cindy V.

24

19

6

5 years ago

Great small business with LOTS of good information about pools and how to "fix them"! They don't try to swindle you or sell you more than you need. Honest Owner. read more

Destiny R.

55

6

4

1 year ago

This is a business Instagram profile, owned by Sun Pool & Spa, that is spreading hate. Please do not purchase any services from this unprofessional "business". read more

David B.

0

1

0

10 months ago

Very rude people. Not knowledgeable about their own methods and products. Wouldn't recommend them to anyone.

Jim S.

0

1

0

12 years ago

Horrible service, this guy cant be trusted. Do yourself a favor & use any other pool service. read more

Sun Pool & Spa Supply - hottubandpool - Updated August 2026

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Since Kyle has not responded to my last message on May 8th (over two months ago), I guess it's time…read moreto leave a review. We initially interviewed several companies when it was time to refinish our pool and ultimately settled on Sol Pacific due to the fact that they were PebbleTec certified and said they could install the PebbleBreeze finish we wanted (which no other companies had installed before). Everything seemed great at first. He was very responsive through text and the job progressed quickly. I told him from the start that I was willing to upgrade the finish because I DID NOT want bloody feet from the pebbles. He assured me that wouldn't happen. During the job, I noticed that parts of the pool seemed streaky and the finish seemed uneven. He assured me it would look great once water was in the pool. He finished the job on time (end of June 2024) and we had our first pool party. ALL the kids had bloody feet. I emailed him about the bloody feet and the streaky finish and he offered to drain the pool, grind it down to smooth it out more, and pay for the refill of our pool. For these reasons, I gave him two stars. He attempted to fix his mistakes. Everything after this point is zero stars. Long story short over the last two years, I have been trying to make them follow up on their promises but they aren't. I have never been reimbursed for my second pool refill, like he promised. I provided him with multiple water bills, but he told me it was too much money. I'm with Padre Dam. It's expensive. His communication is awful, usually taking several weeks or months to respond and only doing so if I get a bit pushy with him. After ignoring multiple messages from me about the flagstone grout being loose just a couple months after the install, he reached out to ask if a potential client could view my pool. I only agreed to the viewing to get him over here so we could discuss the coping and streak issues. While he was here, he agreed with all my concerns. He eventually (3.5 months and several ignored texts later) sent a crew to fix the coping. They worked hard, but left my yard a mess and their work was mediocre. There are several raised edges, gaps, and thick grout lines. My drip lines are damaged and a very full and extremely heavy trash can full of construction debris still sits on my pool deck! They broke some of my pool tile and tried to stick flagstone in its place, thinking I wouldn't notice. Eventually, due to my complaints, they did find some replacement pool tile to fix the damaged area. I repeatedly asked Kyle to meet me at my residence to discuss my concerns, but instead he came on my property without telling me while I wasn't home to look at it by himself and then told me it all looked fine. The lack of professionalism is unreal and my pool just looks OKAY considering how much money was spent!!! Do not recommend.

After receiving a recommendation for Sol Pacific Pools, we contracted with their company to…read morecompletely rebuild our 34+ year old fiberglass pool. To say we are unhappy with the final results is an understatement and we would warn others to think twice before choosing them for any pool construction. After they came out and measured our pool (incorrectly) we signed a contract and went to their office to pick out our tile, coping and Pebble Sheen. We brought several samples of Travertine coping tiles to our home and realized, due to the coloring of our cement patio and walkways, they did not work. We went back to their office and one of the owners, Kyle Buettgenbach, brought out a coping material that looked perfect with the side tiles we had selected. Because it was a very dark gray, they warned us the coping would get hot in the sun and it would also require a sealer every one to two years. We chose the coping because it achieved the look we wanted and we thought we could deal with an annual or bi-annual sealer being applied. We trusted they were presenting us with good products that would would last for years. During their construction, we discovered our well water was leaving marks on the coping and the tiles were not suitable for bullnosed edges. Kyle came to our house and assured us when the sealer was applied, neither would be an issue. But after the sealer was applied, the problems continued. We were told they had used the wrong sealer and a rep came out to figure out what should have been used. He commented he had never seen their product used on a pool as coping but "thought it would probably work". When the coping was completed, they finished it with the "correct" sealer. They also applied polymeric sand around the coping and spa edges instead of using mastic. When I questioned that it wouldn't last, I was assured they would come back and replace it with another material if there was a problem. When the pool was completed we weren't overly happy with the final result but, with what we thought was the correct sealer, we agreed it was acceptable and made the final payment. About four months later, after receiving 3-4 inches of rain, we found one of the coping tiles chipped, the sealer they applied was completely washed off all of the coping, and the sand compound was washing away from the edges. We took photos of the damages and sent them to Kyle. His response has been that it looked like we or our pool cleaner had dropped something on the tile causing the damage and there was no warranty. He advised us the tile could be repaired but at our cost. He has ignored our requests for him to come to our home to see the overall condition of our pool. Even though he personally presented the coping at their office as an option for our pool, Kyle put the blame on us for selecting a coping that was not a good product without researching it first! He has completely ignored all of our complaints about the coping damages and the finishing materials they used. He has responded by putting the blame on us. We paid Sol Pacific Pools about $37,000 to refinish our pool and, without our ever using it, the pool looks worse than the old one we replaced. Since this started, we have consulted with two pool companies regarding the coping and finishing materials. They independently advised us we have three or four additional tiles that feel like they will probably start peeling away as the first one has. The tiles should never have been marketed as pool coping, and neither man had ever seen a pool finished with polymeric sand instead of mastic. Sol Pacific Pools couldn't be less concerned about the condition of our pool. They are a great company to begin with but when there is a problem with their work or the materials they use, they will treat you like crap. We recommend anyone looking for a reputable pool company to go elsewhere!

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