The food used to be really good when it first opened up but these past couple of years it has been awful. Vegetables taste old. The rice seems undercooked. The orange chicken is soggy. Overall the food taste like it's been sitting on the warmer for hours. I just bit into a piece of orange chicken and there what looks like a large chunk of bone. It almost chipped my tooth and it had me gagging. I kept going back hoping the food has gotten better but today will be my last. read more

Panda Express - Chinese Near Me - Copperas Cove, Texas

loved how they mixed the hard old rice with every plate. I asked the guy at the window what my order was, he replied whatever you ordered at the menu is what your getting. You already know our order was jacked up. Needs new Managment, my last time going here. emotional damage ! read more

I have tried multiple places during the COVID epidemic. This restaurant struggled before. They continually struggle to serve in a timely manner if you order online. Additionally if you go directly in to make sure it's ready they have barely anything to choose from!! This is the 3rd chance I've given them. The management team a failing the brand. I see in other reviews where messages have been "sent to the Panda Team". This obviously serves no purpose. They have lost a customer completely. Good luck to anyone who chooses this restaurant. They are terrible. read more

Sometimes fast food restaurant chains can be a hit or miss. I've been to this Pandas 5 times so far and have never had a bad experience. The food is always cooked the way I expected it should be cooked. Sometimes the wait is long but hey.. Sometimes the wait is long in every restaurant. What I like most about this pandas is the workers. So far, they have all been very friendly. There is a guy named Tyler who works there who is always friendly and upbeat. Always greets the customers with a smile and is always talkative and nice as soon as you walk in the door till the moment you leave. He's a great worker. Handsome too, not gonna lie haha. read more

Panda Express - Teriyaki Chicken, Pacific Chili Shrimp with half noodles and fried rice. - Chinese Near Me - Copperas Cove, Texas

I normally like the food and service at Panda Express, but this Panda Express is just lacking in to many ways to ever get more of my business. Rude drive through people, slow service, to many missing items, and just plain bad. read more

This is the worst Panda I've ever been to in my entire 27 and 11 months of life. Every single time we come through here our orders are messed up. Every. Single. Time. I'm not sure why it's so difficult to differentiate chow mein from fried rice but this is really hard for them. They literally ALWAYS say "sorry we're out of broccoli and beef" or string bean chicken...it'll be a 10 minute wait. If I wanted to wait I would have come inside! The people are always courteous and friendly but their actual service is absolutely terrible. I wish undercover boss would come here...it'd make for an amazing episode. It's really too bad this is the only panda close to us...we will have to find another Chinese spot that always has food and doesn't make us wait forever. Thought you couldn't go wrong with panda but obviously you can lol read more

Terrible service last 2 times I've been to this location. Drive through told me to wait because the teriyaki chicken wasn't ready yet. After 20 minutes I went in and they're serving teriyaki chicken inside. The manager didn't even seem to care. I didn't get my food and left with a refund. I won't be visiting this panda again. read more

Every time we TRY to order here they are out of everything and it takes FOREVER!! One night there were 5 of us parked waiting for our food for 20+minutes and all they offer you is a buy one entree get one free coupon? We'll be giving our business to the local Chinese/Asian restaurants from now on. read more

This is the worst experience I've had here. Ordered the bowl with broccoli and beef and the noodles. Still looking for my noodles behind these tree sized broccoli. And to top it off, no ice in the drinks. read more

Panda Express - Chinese Near Me - Copperas Cove, Texas

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I'd give 0 stars if I could. My family really likes Panda Express, but this particular location is the worst I've been to, even pre-Covid. They are always out of chow mein and Teriyaki chicken. Went here 3 times in one week to attempt to get some because my kids wanted it, and each time they were out. And even when they do have food, it's always old and really hard. I drove to Harker Heights for Panda the other day and they were on point! read more

Hopefully this review is seen by anyone who is considering eating at this place. I love Panda's food but Jesus Christ their service is below horrible (Specifically The Copperas Cove Location). A few years ago I worked at a different panda and I always had my food ready by the time 10:30 rolled around. So, this morning I walked in at 10:40 am along with my coworker and I didn't get a "Welcome to Panda" or even a "Hello". The manager gave me a cold stare followed by her rolling her eyes at me. There wasn't ANY food ready to be served. I stood there for a good couple of minutes until I realized no one was going to help or even acknowledge me. If you're into that kind of thing - being treated like a nuisance rather than a valued customer this is your place. read more

I ordered online because I usually do because I have a limited lunch break. Today after a Door Dasher and I stood outside for 5 minutes, while they watched us, they told us we'd have to sit in the drive thru, after I already placed my order 30 min prior online. Tried to call to cancel my order because I just didn't have the time to sit in the drive thru and no one answered after several attempts. Meanwhile one of the workers was outside kissing her boyfriend all in the mouth. Went out and back in the store multiple times bringing him food. I even took a picture because I just knew the excuse would be covid related. Meanwhile she's going on and out swapping germs of the mouth and returning to make food. read more

Panda Express - Chinese Near Me - Copperas Cove, Texas

The staff were very friendly and hospitable. I would go again bc the staff are real people who truly look out for their customers.

This location never has a full menu. Always out of this and out of that. Not sure what's going on, but this problem does not happen in the Harker Heights location. read more

The word "gourmet" in your logo is almost laughable, because you ain't foolin no one. But as a fast food Chinese chain, you are pretty darn good. The food is predictably good and fresh. This location is also quite new, so it's a clean and rather stylish place to dine in. They also give a 10% military discount which is a big plus. The service is friendly, but the drive thru can be unacceptably slow at times. One time it took 15 minutes from the time my order was taken until I got my food, which is pretty pathetic considering the food was already prepared and simply needed to be boxed for the customer. Many times they do not have some of the dishes readily available, resulting in an even longer wait. One time I was told that all the chicken dishes have a 1 hour wait because they need to THAW THE CHICKEN!?!?!? Uhh... no thanks, bye. In summary, the food is good but they seem to have some management/staff issues that need to be tighten down. Otherwise, it's a solid place for a cheap, delicious, and (sometimes) quick meal. read more

I've been to dozens of locations. This one tastes the absolute best. You can taste the orange in the orange chicken. Everything was cooked just right. read more

Just left from this restaurant. 40 minutes until closing and instead of cooking more food to serve the customer they want to act like they have no food left or it's a 40 minute wait knowing damn well ain't nobody tryna wait at 9:20 at night. Just say the truth, you cleaned too soon and don't want to cook anymore. Not coming back.\" read more

Came to the store at 7:00pm i waited in the drive thru to find out they were out of everything even white rice which they said was a 45min wait. I ordered then they said it was a 15min wait that was at 7:30pm. I didn't get my food till almost 8:00pm. Then Kelsey came out and gave me attitude because they forgot my chopsticks and chili sauce read more

Every time I've been to the drive up window I get shorted. These folks act as if they're giving you the food off their plate. So say they're stingy with the food is an understatement. The quality and quantity of the food has gone downhill and is getting worse. I've read numerous reviews and see that other folks have the same problem. Even worse I see comments From someone who claims be answering for the Copperas Cove store saying he'll correct the problems with store staff/management but the problem continues. So you can tell from the "management" comments that they couldn't care less either! Shame it's the only one in the area, read more

I don't drive across town very often to pick up dinner at a fast food place but, when I do, I would like for them to have the items that they advertise. Tonight they were out of most of their menu options at 7:30 and the ones that I finally decided on are cold and chewy. read more

Tonight it was painfully slow, I'm talking about anytime at McDonald's slow. Food was average not worth the wait. I would suggest trying another local Chinese restaurant that can get their orders out faster read more

Pretty horrendous. Rice was way over cooked. Orange chicken was just breaded chicken (no sauce). Chow mein was very very gross and old. Service wasn't satisfactory at all. Everyone had an attitude for no reason. Honestly I now remember why I don't eat here. I just wanted good orange chicken. read more

Panda Express truly does taste better at different locations. I love the food here, the prices are a bit much for something you can get at a Chinese restaurant for cheaper. But it all tasted great, Staff is friendly and the place is clean. read more

New, nice, relatively clean, busy! Friendly staff for the most part, one girl Valerie was a little short with her comments and kind of tried to correct me in a rude way-didn't like that! BUT Ruth the cashier and Angel on the line were sweet. My kids and I all enjoyed the food, fresh and pretty good for your standard fast food Chinese. They needed someone to check on the lobby and clean up though. We were there an hour or more and no one ever came out to wipe up anything and the drink station was a mess. I used my A+ card (discount card) to get free 3rd entree and then when we were all done I ordered 2 more plates to go for other people and used my card again-they (Valerie) tried to argue with me that I couldn't use it again even though this was a completely separate transaction for a to go order, placed much later and should be valid. Silly but they let me use it after I pointed that out. Not our local Panda stop but for those in the area i'd say go ahead give it a try. read more

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I went over there yesterday at like 8:45 & they say they were closed & they are only doing DoorDash, so the next day I do a doordash around 7:45 today and they said the same thing so idk what they got going on but the people there need to make up their damn minds read more

I've been here 3 nights in a row trying to get dinner after work 45 min before they close yet they only have 2 items available entree wise and 1 item off the sides. Can't tell if they shut down food production early or what the case may be but it's disappointing read more

It's drive thru quick Chinese. We got two meals an order of spring rolls and an order of cream cheese Rangoon's for about 19 dollars. The broccoli beef was fresh and good tasting. The rice was kind of bland. I used the soy sauce packets I got to give it some flavor. The Rangoon's and spring rolls were our favorite. The staff was friendly and the building was clean. We'd definitely go back again. read more

This was the most disgusting Chinese food I've ever tasted. Service was fast, but it seems like the food has been sitting for hours and hours. I do not recommend doing business with this place. read more

The food is exceptionally salty. The crab ragoon is terribly bland and over cooked, almost burnt as are the egg rolls and spring rolls. Ive eaten Panda Express food before in Arizona and west Texas and must say Ive had better experience elsewhere. read more

A cashier by the name of Victoria A (name on my receipt), served us. A short full figured white woman with freckles on her arms. When we went though the dive thru everything was fine until we asked for some soy sauce and she said with an attitude, "I already put some in the bag ma'am." When she ACTUALLY put Chili sauce. I tried opening the door and they had their dine in closed and the drive thru was already full and I didn't want to wait again in the drive thru when I already asked them in the drive thru to give me the soy sauce. It was not my fault so I walked to the drive thru window and I asked for soy sauce and she told me that I couldn't walk to the drive thru window and I had to be in a car. Fair enough, I understand the rules but she spoke to me with an attitude and she slammed the drive thru window in my face. I was trying to explain that I wasn't gonna go thru the long line again because of her mistake and I tried to get the attention of the manager beforehand but instead of them opening the door she also asked me to go around the drive thru before I went to the drive thru window. I called and spoke to the manager and told her what happened and her excuse was "I'm sorry we are short staffed." That has nothing to do with the poor service. Honey everywhere is short staffed and I'm not getting treated like that in other places. You should still have great customer service skills no matter how understaffed your location is. They really need to set that girl straight or get someone else to work the drive thru. The food is great but the service is poor. Not happy. read more

Went through the drive through today and didn't realize my meal was wrong until I got home. I went back in and they fixed my order right away, no problems! In fact they let me keep the wrong one! Friendly staff, very impressed with how polite they were with the entire situation. read more

I feel like this location constantly has some type of issue. I doubt this post will be responded to so I plan on reaching out to the area district manager. It never seems like the management takes any steps to increase the speed of service or quality of their guests visits. Food is always out, wait times are horrible, and to the young lady who clearly had an issue with me with her tone of voice through the drive thru speaker. I give up on this place. I don't blame the employees, I blame the management. read more

They had more than 10 people working. Yet I had to wait for more than 30 min so I can get someone to get my order. Really unorganized and lack of customer service. read more

The food was flavorless. Never even go to Panda Express much but the times I did it actually tasted good. Wouldn't recommend this one at least. read more

This panda deserves a minus 5 star but lucky for them i cant give them what they really deserve, employees are never in the mood to work, i mean you can be the only damn car in drive thru and they will still make you wait for ever just to tell you its gonna take 15 minutes to get chow mein and if you need any additional sides the time wait will increase, according to the employees they are a made to order restaurant lol since when? read more

came in about 2 weeks ago with my husband. get home and orders are all wrong. we call and explain the situation and they write our name down for next time. came In tonight and got our free entree along with other food. in the drive thru lady who took order was super rude, kept cutting us off, had an attitude and then didn't let us finish our order. we pull forward and asked for a manager (it's 7pm) and no manager on site. so a young man came and assisted us and we explained everything and explained how she cut us off and didn't let us finish and was rude, he then says all our stuff is free. that's cool and all and appreciated. get home and our meals are missing 2 entrees. we call them to let them know our issue and called 3 times and no answer. (we live 20 min away so going there and back is inconvenient). not sure why we keep coming back. the female workers have a huge attitude problem everytime we have ever came and we brush it off. but if you don't like your job don't do customer service. highly recommend anywhere but panda in cove. read more

Ordered two egg rolls got one. Food was dry, 12:20 on weekend. Prime lunch time. Won't be back.

found hair in my food. The staff offered me more cookies. I was like wth. I declined and walked out.

What is the problem with teriyaki sauce? the last two times I've been to the drive thru, I have asked for an extra sauce..the first time, it was written on the box but not put in....and this evening, I asked the girl at the drive thru for a second packet, and she said it was in the sack...got home and there was none in the sack, but 2 soy sauce which I don't even use......What the hell is wrong? please get this right..we go there a lot and would miss it..... read more

I just ordered the plate with fried rice, the rice was not fully cooked ,I was so disappointed, the food looked good but looks can be fooling, Taiwan Dragon is still the best when it comes to fried rice, read more