Location is in A Gates for the Denver Airport. I'm only here for vacation.
This location is understandably pretty busy, I had ordered 2 Bigger Plates.
(1/2, B5 Beijing Beef, F4 Honey Walnut Shrimp, C3 Kung Pao Chicken) + (1/2 -chow Mein with mixed veggies, C1 Orange Chicken, CB3 Honey Sesame Chicken, cream cheese wontons)
The Manager on site took order, I asked for mixed veggies & they had none but I let her know I was willing to wait. She seemed a little annoyed, it was a very long line and a rush but I was okay with standing aside to wait. The first plate was prepared, I waited for my second. She told me just to pay now and then they would get it out as soon as it's done.
When I'm about to go to cashier, a man rushed in front of me and told another older lady who was handling the food on the second end of the food display, that his plate was incorrect and there was a language barrier. He seemed frustrated and walked away. (I think that's important to capture, it's already been chaotic experience then)
At this point, I go to the cashier who seemed irritated as is, and already had my order rung up. (Her name was Andrea, per the receipt. For better description in case I'm wrong with the name, she was in her early 20s, has glasses, and braces. Working along side was this pretty girl same age range with good make up) Andrea asked if I wanted anything else. I told her a small drink then said never mind because the price was already $26.68 (assuming it was a high from having 2 bigger plates)
After I stand to the side, I read my receipt and realize they charged me incorrectly (I've been charged 2 regular plates, I needed to get the 3rd entree to complete bigger plate) so I go to the girl w good make up n let her know because Andrea was cashing out another customer.
Andrea then takes the receipt and says "no I asked her if she wanted anything else and she said no"
The Manager then steps over and Andrea repeats it again in Spanish to the Manager, and at this point it's become a bigger issue than I imagined. I let them know I'll just take the order as is, because it was busy and charging me for the two other items just seemed like a hassle. Andrea makes another comment stating "it wasn't her fault."
At that point I said that I understood it is busy and maybe that's why you rushed to put in my order for the plates so it's whatever.
The entire time, Andrea was being very rude and never once spoke directly to me. Just comments to manager & coworkers.
I stood to the side and waited for my food, as I watched the manager and 3 employees (ones I've stated previously) look over towards me, giggle, and whisper.
I expect that from the employees but from the Manager is wild.
Once I got my food, it was still wrong. I got fried rice instead of chow Mein and Manager did throw in a small entree.. but it's the principle at this point.
I wasn't going to do a review but seeing as this is an ongoing issue with this location, it only seemed fitting.
Food was fine, they didn't have everything that is labeled out on the line. Seems to be a common thing here, again looking at reviews.
Service was terrible. Really bad way to represent not only Panda Express but the impression of how Colorado hospitality is too.
I've also tried leaving a review on Panda Express direct site but it does not look like I have all information I need for it on this receipt. read more