STAY FAR AWAY!!! This place is a total FRAUD! They charged my credit card for an online order and then didn't have the ingredients to make the food that I had paid for. I asked to substitute the missing vegetable ingredients with another vegetable but they couldn't do that either. Then the final straw...they didn't have a "manager" to refund my money. So no food & no refund. Please explain how this is even possible!!!!!!! The absolute worst restaurant experience of my entire life. SHAMEFUL! Now I get to spend my hangry evening disputing the charge with my credit card company! read more

The food was great but the place has been totally nasty both times we have been there around 9:00 at night. Trash everywhere and we had to put napkins on our table to eat because There wasn't a clean table in the place. When we got ready to leave both trash cans were so full that we had no where to put our trash but back on the table. Hate to see a restaurant so dirty. Last time for us to go there to the Jackson location. We go to one near our home in Spring Hill, TN and it's always clean. read more

If you like Chinese food without Chinese food flavor, this is the place for you. Luckily I had fried rice seasoning at home to season my 'to go' fried rice because it had no flavor. The crab rangoon tasted like plain cream cheese as filling with no seasoning added. Very disappointing - maybe they have tried to Americanize their flavors too much. I have posted a sample recipe for crab rangoon - make your own! read more

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The service here is very poor . No one acknowledged us when we came in and when I asked Crystal how she was doing she just stared at me and didn't even say anything . She was giving attitude and looking at us stupid when we telling her what we wanted on our plate . The food tasted like plastic and some chicken seemed like it wasn't cooked right . Don't recommend bringing your family here. read more

Set an online order to pickup at 11:00 15 minutes ahead of time, did not get my food until 11:35. Not a single "sorry for the wait", just threw my food in a bag and shoved it in my hands like I was the inconvenience. read more

Came here for lunch as was excited because this is the only location wishing 40 miles from my home. Hardly any line and while the food was good, the staff left a lot to be desired. Not friendly in the slightest, didn't really want to communicate with customers and the young lady that took my money did not want to be there. Wondered who pissed in her cornflakes this morning. Sad but won't be back. read more

We are traveling from Oxford MS to Louisville Kentucky tonight. I LOVE Panda Express and eat it anytime I go somewhere bc we don't have one. My visit to this location tonight was terrible! We went in at 8:45. The hours say open until 9:30. We were not spoken to when we walked in, we were ignored as we stood there looking at the mostly empty bowls of food. I had to speak loudly to get anyone's attention. We asked if they would serve us and they said yes but only after they fixed all of their online orders. Then we were told we could only order from what we see available which was little to nothing. We asked if we could order food and they said no they only fix online orders. One of the girls was speaking under her breathe to another girl, clearly annoyed we were wanting food. By the time we walked out at 9:00pm all of the chairs were up, they were cleaning and didn't even bother to say thank you for coming in or anything. WILL NOT BE BACK TO THIS LOCATION! They have rude employees, a non existent manager and zero hospitality. Horribly run this evening. Do better. read more

I see the mixed reviews but it's obvious they hardly have any reviews compared to the dinner crowd that came in today. Service was good they gave my dad the wrong protein and fixed their mistake and gave him the right one. The trash can was over filling by the sodas but other than that fast food standards. It is a small restaurant with only a few booths available. read more

Ordered online and my order was ready a few minutes early. Food was great and the staff was super polite recommend this location to everyone. read more

the food here is good. is it the best food i've ever had? no it's not. The service was really good except for this one guy who told us that we weren't going the right way in the line in a very rude way. I didn't get his name but he works at the Jackson,TN location and had blonde short curly hair and glasses. we came in around 2pm. If he's working DONT GO, or you'll get yelled at! A disgrace to the Panda Express company, and I will not come back if he's working here. this man does not deserve to work here. only nice person in that place was this girl that worked there. she provided us with everything we needed. Thank you for ruining my day! read more

Panda Express - this is him. - Chinese Near Me - Jackson, Tennessee

Bathrooms had no toilet tissue or paper towels. No brown rice and most of the food options were empty or dried out like it had been setting out for hours. Keep driving. read more

Arrived around 7:50pm but no entree choices left except for orange chicken, broccoli, & white rice. My bf asked for soy sauce and it was also ran out. They have 1hr until closing but have nothing to serve. So frustrated read more

Panda Express - Orange chicken, broccoli, & white rice - Chinese Near Me - Jackson, Tennessee

Panda Express on Vann Drive In Jackson TN is absolutely filthy. Not a clean table. Food and trash on floor. Trash can was overflowing. Doors were nasty. Looked like whoever cleaned them used a dirty rag. Someone needs to let Andrew chermg and his father master chef Ming-Tsai know. Or better yet the Jackson health dept. if it's this dirty in plain sore I shutter to think what the kitchen looks like read more

Several times I've done mobile orders. I get a text saying my order is ready. I show up, ask for my mobile order, then I have to wait 30 mins . Lol . Food is meh also . Service is lol. Not worth the hassle to be honest. read more

I went here for an interview and I waited 40 min! It was a very bad experience to be honest the manager only acknowledged me twice I wouldn't work here read more

I would give this a zero rating but 1 is the lowest. They are serving about one third of the food that any of the other Pandaexpress are serving. No veggies one day, no chicken one day. I will never go back into this establishment, no terriaki sauce when you order terriaki chicken, no condiments. When you take your food to go, and you eat in your car, they have no trash cans to put your containers in. Step up Panda Express and act like you care. read more

I have given this place many chances to redeem themselves. They were great in the beginning, now the chicken is hard, rice is undercooked, and the staff argues with you. Upon ordering they told me I could wait on rice if I wanted NOT that the rice was hard. Staff should never argue with customers, especially if the request was reasonable( I just wanted cooked rice). Usually I suck it up and just eat it...I just couldn't. read more

Panda Express - It showed promise but never came through. - Chinese Near Me - Jackson, Tennessee

They served us cold food and let people sit in the dining room while we ordered. Then told us we could not dine in.

Friendly welcoming as soon as I walked through the doors. However, I did notice a few cookie wraps in chairs and a beetle by the drink fountain. The food selection was limited, I don't know if it was because of the time or what. I only had three choices for my entry and one for the side, which was over cooked fried rice. If it was for my time restrictions I would have went somewhere else. I hate to say it, but I don't think I'll be coming back. read more

Panda Express - Chinese Near Me - Jackson, Tennessee

Gave them a second chance. The food was dry, old and burned from sitting so long. Vann Drive location is terrible as far as food goes. Won't be going back to this location, to many other options. read more

Good food, but the service is super slow and no one working there seems interested in moving quickly to help out the line of customers waiting. read more

Just like any other Panda Express. Good food quickly. Only downside to this location is no drive threw.

Great service! I didn't get their names, but whoever was working August 3rd 2017 at around 6pm deserve whatever incentives the company offers! When I told them I didn't eat meat, they told me exactly what was available - about 5 items- and offered to put it all on my plate! They were super helpful and patient. AND the good was great. read more

It's ok. A little too 'corporate' for me in the chinese food market. We have far better places in town that are more official. The orange chicken is okay, and their grilled chicken is good. The overall design and idea of how you make your order is great, but it's simply not that great tasting food. read more

I really want to like this place, I really do. But I must say that it baffles me that everytime I go in there they have hardly anything prepared. They say if I want to try something they will let me sample it, but how can i sample something that is not even there? I thought this was supposed to be a fast service restaurant? The food is good enough once you get it, but it is certainly not up to par with some other Chinese places in town, namely Asia garden. read more

Went in at around 11:45 am on a weekday a couple of weeks ago and they were already OUT of everything I wanted! No orange chicken, no beef broccoli, no rangoons, etc. It couldn't have been due to a lunch rush because there were only about 3 customers in the place. The same thing had happened to my husband a few weeks before and he said, "don't worry, they'll make it for you". Nope, they didn't even offer to cook anymore for me. we just left. After telling this to a few people they said they're always like that? Bad customer service. This makes me sad because I LOVE Panda Express. I've never had a bad experience at one til now. read more

I was so excited when we got a Panda Express! I love to eat here. Yummy fresh food . . It is delicious!!

I was so excited when we were driving around looking at stores in Vann Dr and came across a Panda Express. I quickly convinced my boyfriend that we needed to eat there. Sadly it was not a pleasant experience. For starters there was barely any food when we got there so we had to wait till they made the entrees we asked for, and worst of all the white rice was overcooked. I want to say that the service was good, but I clearly asked the girl for a plate and I ended up with a bowl with overcooked rice and about five pieces of meat. I didn't say anything regarding the mistake in my order, simply because we were in a rush and I was too hungry. I will simply keep searching for a better place for Chinese food in the Jackson, TN area. read more

My first... and last time eating here. No idea what to order; asked for help. She started helping me, then hurumph'd and walked in the back. She came out and I asked a couple of questions. No matter what I did or said I seem to be really annoying her. I asked her if one dish was spicy and she gave me a sample. Even though I didn't really like that, I went ahead and ordered it. Then I asked which was the side dishes. She mumbled something like 'well I was trying to help you before...' when I finally received my meal, I couldn't believe how small the portions were. The lo mein noodles were hard as a rock, the entire dish was ice cold by the time I got it home. read more

Friendly employees and yummy, fresh tasting food. We ordered and were charged for egg rolls though, and failed to receive them in our bag. When we called later to ask for a refund to our card, the store's phone number is not working and constantly said it was busy. We wish we could give more stars, but unfortunately they overcharged us and now we can't reach them to have them fix it! read more

Just as one of the above reviews... 7:20 and they're out of everything. Three families eating so it's not as if they had a massive rush. Just no food to sell. read more

Food was good, but the staff wasn't close to ready for the lunch rush and, therefore, was slow getting that food to the customers.