Date: Jan 24, 2026 This was a very disappointing and honestly alarming experience. The food didn't taste right, especially compared to other Panda Express locations, and three of us couldn't even finish our meals. Shortly after eating, all four of us felt bloated and had indigestion. And about 1-1.5 hrs later, our entire family ended up with diarrhea. This was not a coincidence. This experience was bad enough that we will definitely not be returning to this location anytime soon. read more

Drive through service was smooth. Food is tasty! Good portions, not too bad for a fast food chain. read more

Panda Express - Chinese Near Me - Litchfield Park, Arizona

The food was served cold. The rice was undercooked and the meat sat in the warmer too long. This place has not delivered a quality meal in a very long time. Change is needed inside that store read more

Panda Express - Chinese Near Me - Litchfield Park, Arizona

If you want Insects & dirty food come on down! Ordered Fried rice, broccoli beef, and walnut shrimp. I inspected my food before eating and there were Insects in the broccoli!!! I called and was to complain and Cindy the floor supervisor said "Oh we should wash our broccoli." Are you kidding me? Was told the manager is the only one who can do refunds. To come back later when she's in. Came back, Lucy Potcha or something (the manager) didn't apologize, didn't say anything regarding if there going to fix there issues with there food, nothing. Will be contacting Stephanie Mack; Restaurant General Manager at Panda Express, Inc. Phoenix Az. So again, if you want unwashed veggies with insects for a high price come here today. read more

Panda Express - Chinese Near Me - Litchfield Park, Arizona

I actually had to pay an extra dollar 50 for steak and shrimp and ordered beef and broccoli and this is what I got pathetic read more

Panda Express - ordered online even paid extra for steak and shrimp plus got the beef and broccoli and this is what they gave me pretty pathetic - Chinese Near Me - Litchfield Park, Arizona

The service was absolutely horrible. I gave them my name for a pick up order and waited. Maybe five people came in behind me and pick up their order. I stood there for twenty minutes and the cook came out and ask what I was waiting on. The cashier Briana was rude and need customers service training. I Ask for a supervisor and a guy came over. I was talking to him nicely about my issue. He walked off while I was talking. WORST panda in the valley. 13880 Litchfield Rd. Corner of Camelback and Litchfield Rd. read more

Charged me for food I paid it took the money out of my account then their machine froze or something and said I had to come in to pay again because their machine messed up ended up being charged and left without any food ridiculous read more

This place gave me food poisoning that I wouldn't wish on my worst enemy. It tasted good when going down at least read more

"A picture is worth a thousand words" I ordered two exact same plates to open them both and see they're missing an entree of orange chicken! I called over 5 times back to back and no one answered Disappointed. I would've paid for 2 bowls if I wanted one side and one entree. read more

Panda Express - Missing entree - Chinese Near Me - Litchfield Park, Arizona

Excellent service when i arrived, they had my order ready for pick up on time as well.

I wish there was a way to leave no stars. I sure hope Ariel the manager and the rest of the employees working this evening, are proud of themselves. They offered up the patrons of this establishment a sub-par experience. We went thru the drive thru. Full disclosure this location is just bad, and I know it's bad, but it's the only one close to us. So totally my bad for going, but it continued to live up to craptastic service. They took our order and told us we would need to park out front as either the super greens or the fried rice was going to be 4 minutes. Fine. We did that. We waited. The car in front of us, also parked, got their food after the angry customer went inside and got it. Then I watched as an employee delivered food to another car that was after us. He reviewed what was given to him and got out of his car. I was pretty sure he had been given ours. I got out of my car, defeating the "drive thru" part of this story. Inside the employees confirmed it was ours. I was walking out and I frustratingly said "you all need to do better" and someone laughed. That was enough to irritate me and I turned and asked for the manager. Some young 20 something named Ariel came over and proceeded to tell me it was unacceptable. But that she also didn't need me giving her attitude. She said they needed to work on how they wrote down the cars from the drive thru. When I referenced the fact that as food handlers they literally gave my food to someone else, inside their car, she was like mmm hmm. and then offered me store credit. Like I would ever want to eat at that location again. I asked for the district office, and she said with all the sass, "Google it". I did and sent them a complaint. If you're up for your food mixed up, having to wait for everything, sub par employees and a manager who can't help definitely eat here. If you care about where you spend your money DO NOT under any circumstances eat at this location. The owner of this location should be ashamed. You provide the worst experience and I suggested to your corporate to have it secret shopped. Best of luck! You'll fail based on every other review on here and Google. read more

I've been here a few times and never had any complaints. Wanted to just stop by and give the team their kudos for working so hard during the lunch rush. read more

Service, not open on time, she told me 8:30am at the door and it's 8:40am right now. Then they just started hiding in the back. The workers don't want to work or be here on time. read more

I got orange chicken and it was raw. I have pictures. Will never go back. As much as you pay you wouldn't expect this.

Two girls working in there tonight with terrible customer service. never seen anything like it

My plate just had a few pieces of orange chicken paid all that money and feel buyers remorse Panda Express you've really gone down hill. Panda is trash read more

I ordered dinner for my family. The low mein noodles were about raw. Not cooked, barely warm. When I call to see if I could get a replacement, I was told to bring the noodles back and show him. Wow! I am supposed to fight traffic in the middle of my dinner? No thanks. The cost of replacement noodles compared to my ordering again, and referring them to my friends and family? read more

Waited 10 mins in the drive thru after opening time and nobody would a attend me ‍ will not be coming back to this panda

Grabbed orange chicken and cream cheese rangoons because Panda Express is a staple wherever I go. This location was easily the worst I've ever had. The chicken was cold. The cream cheese Rangoons were burnt to a crisp with what looks like mold on them, and didn't have any filling inside. Panda Express is great, but HARD PASS on this location. If I could give zero stars I would. read more

Panda Express - Burnt, moldy(?) cream cheese rangoons with no filling. - Chinese Near Me - Litchfield Park, Arizona

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Check your food if going through drive through. They missed a complete serving for my orange chicken, the chow mein seems old. I feel like they were moving really fast and rushed when ordering. read more

This Panda is ran so poorly. I got two plates and 3 boxes, and the large box was missing a whole serving. Also the orange chicken seemed as though it wasn't cooked all the way because it was mushy and chewy. This type of stuff always happens at this location. I don't know if they think they can get away with not giving what a person pays for because it's drive through but for some reason at this particular location it never fails, something's missing or under/over cooked. The three time I've came in the past 2 years, there's always been something. Maybe better oversight of employees is needed? read more

Panda Express - Food boxed just above half full. - Chinese Near Me - Litchfield Park, Arizona

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Orange chicken was hard peices and tasted like Vinegar, dark and dried out. The Steak and mushrooms, steak was grisly and super salty. Honey chicken dried out. I stopped going to thos.one about a year ago and will Never go back again. read more

Andres! :-) Give this young man a raise! Super polite and friendly taking my order and working the drive-thru at 6pm on Sunday night, at the Panda Express on Litchfield and Camelback. It's so rare to find great customer service anywhere these days. Andres, you're doing a great job! A+ You'll be a CEO someday!! read more

This place is horrible. They never have dishes prepared. Always parking people. Employees don't care at all. Get your crap together.

The staff are completely rude and obnoxious. They were so loud that we could hardly have a conversation in the restaurant. The girl that took our order acted like she was completely annoyed to be serving us. We asked for soy sauce and hot mustard and again, we got the attitude from her. They were out of about a third of the entrees and they didn't appreciate when we asked if they were making more. Do yourself a favor and avoid the place. read more

My dad and I went through the drive up tonight. He ordered orange chicken and white rice. The orange chicken was okay, but the white rice was dry and he couldn't eat it. It also appeared as there wasn't the same amount of orange chicken as usual. Dad always has leftovers but not this time. I ordered green bean chicken and noodles. The green beens appeared to have been sitting for a while as they were a little shriveled up. The noodles were very dry and had a weird taste. I could not eat them. The drive up folks didn't ask if we wanted soy sauce or anything. The other thing I noticed was not all entree items were listed on the drive thru menu. We spent $24 on this meal and we only were able to enjoy the entree portions. This was a fail for us tonight. read more

Order my food not much of selection wide wanted to try fire chicken the guy helping us said no way no sample she just needed to see if to hot his name is Murray what and idiot told him we where leaving watched him take food from container and put back in for the next customer not a good health practice have eaten here a lot but no more good job Murray the owner should be proud. read more

Panda Express - Murray the idiot - Chinese Near Me - Litchfield Park, Arizona

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I wasn't happy with the food . Food wasn't fully cooked . Rice was super hard and just didn't taste like panda I usually have . When I had gotten there , it looked like no one was in front until someone came from the back. I had looked on this app and seen all this terrible ratings and all seem to be all true . Definitely need better staffing because It looked like they're their just for the pay check and not there for the service they need to provide to a customer! read more

Poor owner. Lazy employees closing the lobby 1.5 hours early. Came all the way over just to leave empty handed

The worst Panda Express I've ever had the orange chicken tasted plastic and that's usually a staple for Panda Express would not come.

Food was amazing, hot, and customer service was very good as well. It was my first time at this location and I'm definitely coming back. Tables, seat, floor, and everything about it was clean. read more

We went there to buy dinner and they were out of so many things that we decided not to buy anything and just drove off. They're not very good at keeping their entrées available. This is sad because they could do much better if they would. read more

I swung in here for a couple of times while passing through during swimming lesson season for some super greens. That is all I can eat here so I haven't had anything else. Both times it was through thr drive through. Service was fast and friendly and I got my super greens. No issues. read more

This panda is always the worst in my opinion. First, there is only one person handling the food and the cash register and they do not wash their hands in between. They always are out of food and I'm waiting 15 minutes for things. On top of that I am waiting 15 minutes for the other customers in front to finish up and pay because of only being staffed that one person to handle a long line. The food is never consistent and the orange chicken tends to be sour compared to the other pandas. Lastly, their fried rice was burnt and they left it in their. Also they had a piece of chicken in the fried rice from who knows where it fell. I have attached a picture as proof. I noticed while I was waiting for a while. read more

Panda Express - Chinese Near Me - Litchfield Park, Arizona

We watched a man cleaning windows around 4:30 pm on 9-18-23. He stood on the booth tables to wash the windows with his shoes on. We did not see him clean off the tables. read more

I hate to do it- but we come here fairly often- my teenagers like the food- every time I have come- they have forgotten one or more items in our order or have my pull aside and wait for extended periods of time- . I will also ask if they has a certain thing ready- they will say yes, I pay, and then they come back saying they don't have it- that it will be "10 mins" always 10 mins. This last time I asked how to just get my money back after waiting for my order for over 10 minutes then them coming out, forgetting 2 items- making me wait come back to say it will be 10 more mins- to them saying they don't know how to make a refund- so I guess I wait... I am sitting right now.. "10 mins" waiting) simple fixed- double check the order and know what's ready...you can do it! read more

Customer service is terrible. The manager and drive through service is awful. These young kids need more training.

It was crazy busy! Randy and his crew were working quickly and communicating well to keep things moving all while providing great customer service. Great work! read more

I hate leaving negative reviews. Especially when the staff here is extremely friendly and the food... when it's available is right in line with what you should expect from Panda Express (good to me). The dining area is typically kept pretty clean and there's plenty of parking. Unfortunately this location is hard ever prepared for their lunch rush, they are right next to Luke Air Force Base and get a rush literally every day, and they never seem to be stocked in chow Marin or fried rice... something that 90% of order include. I will not pretend to know what it takes to manage and perfect the timing on the preparation of these foods, but I know that something should be adjusted to avoid having to wait for chow mein, orange chicken, or teriyaki chicken every time I visit. I'll be back, because it's a good deal price wise and I enjoy the meals, but they're frustrating when it comes to getting in and out. read more

Thanks for all the cabbage ‍ like is this really necessary lol worst location I've ever been too Forsure. read more

Panda Express - Thanks for all the cabbage ‍ like is this really necessary lol worst location I've ever been too Forsure. - Chinese Near Me - Litchfield Park, Arizona