Delicious food, friendly staff, clean restaurant I highly recommend everyone check it out read more

Panda Express - Chinese Near Me - Martinsburg, West Virginia

Timing is the key! I love it hot. And steaming! Food is adequate, just nothing stands out. But I keep going back because I can count on the consistency. read more

i started eating here almost every day because the teriyaki chicken was so good. I ate there yesterday at noon and by 2 it had me throwing up a whole ten times through the day/night. never had food poisoning that bad. Completely ruined my movie night so I'll definitely never eat here again it's just not worth the risk. read more

Great food long line but very helpful service the o would recommend if ur in the mood for Chinese then go here

We go here a couple times a month. Big portions. Price is reasonable. Food taste good. We usually get fried rice , noodles , and terriiki chicken. I took one star off since they prioritize the drive through and grub hub / Uber eats over people who walk in and dine in. So you stand there the only one in line for 2-3 minutes at least. Spring rolls are okay you get 2 for $2 and taste is not bad. I would recommend this place / location. The one in Virginia Leesburg is trash. They always run out of food and you wait easily 20 mins. This martinsburg location is better. read more

Gotta tell you I love Panda Express. This is the worst one I have ever visited. Badly managed. I have tried 3 times to get food here. MONDAY they were out of Orange chicken, no Beijing, Teriyaki chicken was told they had none to prepare. TUESDAY closed 2 to 5pm for maintenance, THursday they were out of Orange chicken, no Beijing, Teriyaki chicken, No manager on duty I guess that answers the guest of why it is so poorly mamaged read more

Panda Express - a buffet with a variety of food items - Chinese Near Me - Martinsburg, West Virginia

Where are the noodles?!?? I ordered noodles.. took forever at the drive thru.. the orange chicken was crunchy, and I didn't get very much. I ate some before taking the photo so of course there's not a lot there. But cmon panda... read more

Panda Express - Bowl, noodles and orange chicken. Except... where are the noodles. This isn't the first time Panda... - Chinese Near Me - Martinsburg, West Virginia

Overpriced and under portioned. Asked why my $10 medium entree of Kung pao was half full. Got told it was policy for 2 scoops. This seems like theft. Do not come here. Try New China, Asia Garden, or a host of others. Buy local and get your money's worth. read more

Delicious food wonderful atmosphere. It just has an overwhelming amount of wonderful. Just haste in the service was just fantastic. Honestly, it was just an amazing experience my cause I wish for anything otherwise. read more

For the past few weeks I come in for dinner and they never have the entire buffet stocked and always say they are waiting for a truck to replenish their food. Always half the menu options available then lie and say they aren't cooking a particular item so you can wait for it.Very poorly managed location. Oh and the inside is always closed and drive thru long read more

Ordered orange chicken and shrimp and walnut with fried rice. The shrimp was mushy and both tasted horrible. They use to be amazing. But it wasn't done either item. Was told ohh that's how it is supposed to be. No, no it's not. read more

The worst Panda I have ever been to. Wife and I got every week but now I don't want to go again. staff is rude and messes up EVERY TIME. Look at how little meat we got here. 4 tiny pieces in that corner. read more

Panda Express - Chinese Near Me - Martinsburg, West Virginia

I am so annoyed, I purchased my meal on 12/9. I ordered black pepper chicken, Beijing beef and veggies, I got home and there was barely any chicken on my plate. How disrespectful can they be. They should have informed me that the chicken was finished so I could choose another option. No you know what they did they tried to cover up the chicken with beef so I would think I got both. I hate going to this location the person taking the order is most of the time annoyed and then they pull stuff like this I haven't gotten time to call the store because I'm a working mother of two children under the age of five but on my day off I'm talking to someone because I'm pissed. read more

Panda Express - Black pepper chicken, Beijing beef, mixed veggies - Chinese Near Me - Martinsburg, West Virginia

12/23/2023 Got broccoli beef Good broccoli - which is good - 6 pieces of beef - not so good Waited several years hoping they got better NOPE - didn't wait ling enough - need to until they go out of business and someone opens a good restaurant Seriously, don't eat here Do not comment and offer to make it right - YOU CAN'T Stopped for lunch today - go about once a week - will NOT go back - server was getting food ready while taking money from customers - money and food do not mix !! Well since the management was so nice after the last review I decided to give it another try -- BIG MISTAKE They ran low in mixed vegetables so they gave me 1/4 the person in front of me - so I politely said thanks but no - so sitting with the person I came with - while they eat - and watching the cashier fix plates then go to the register and check them out - food and money don't mix - VERY glad I did not eat - but you can search YouTube for video titled - Panda Express mixing money with food ! It's 7/26/2018 at 11:35 am to confirm who was w read more

They did it again, Sent out a GrubHub order. Ordered 4 plates and a large app... 3 plates arrive, charged for everything. Refunded missing through Grub hub, reordered last plate and large app... 1 plate arrives with order botched, charged for both. (ordered orange chicken, got honey walnut sauce chicken). This is CLEARLY not Grubhub's fault... Panda's Quality of service has gone down so much this year. Wont be ordering from them anymore. read more

Food is decent. Went to get lunch here on a Saturday & they are closed all day. Not the first time!

Service was great this visit. I went an hour before close so they were out of a lot but the manager, Ayesha (not sure if I spelled that correctly) had them make 3 different entrees fresh so that I could have what I wanted. Very sweet and helpful. I was extremely thankful to the entire staff for going out of their way! I did have to wait some time for my food to be ready but Luka was kind enough to offer my a drink on the house while I waited. Overall very good experience and hope those workers get the thanks they deserve! read more

This restaurant discriminates against their customers based on how they feel on any given day. The manager decided to force me to come inside to pick up my order from the drive through. I ordered ahead of time, it was ready, and there was nobody behind me. I had a family waiting at home, but they apparently made my life unnecessarily difficult based on how they felt about me and my appearance. If you want to be treated equally, don't bother with this restaurant. Panda Express Discriminates. read more

Waited in line that was out the door for 15 minutes and the line never moved. After seeing several people in front of us walk out, we decided to as well and go elsewhere. Also, yesterday my boyfriend attempted to come in and get food an hour before they closed and they barely had any food available. Definitely won't be coming back. read more

Drove through. Ordered 4 dinners and 4 egg rolls. Service was very quick. Perhaps too quick. Was handed bag with order and I checked through and did not find the egg rolls. Had to knock on window to ask about them and guy at window said they were in one of the containers with the dinners. When I got the order home, they were not in the containers as I was told. Total incompetence. Will not patronize this business again. read more

I ordered on the app so I could go straight to the pick up and not have to wait. I arrived at the restaurant early seeing that the drive thru line was wrapped around the parking lot I waited in my car until 7pm. There was no sign posting saying to please join the line so I proceeded to the register as directed on the app. After being ignored by the staff I said to the cashier Amie that I was there for a mobile order pick up. She stated due to the pandemic they were going down the line. I responded that's not posted anywhere. She then took my name and they started to make my order at 7:06pm. I was supposed to pick it up at 7:02pm. The rudeness wasn't needed. I followed the direction that was presented to me. The wait was understandable considering the situation. Staff saw me standing there they could have spoken to me instead of ignoring me for 5 minutes. At least this time my order was made correctly. ‍ read more

Panda Express - Chinese Near Me - Martinsburg, West Virginia

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We ordered online and our food was supposed to be ready for pick up at 4:55. It wasn't ready until 5:24. The female employee I asked about when my order would be readY was incredibly rude and unapologetic. Not only was our order a half hour late and the employee was unpleasant, but our mushroom chicken was congealed, nasty jelly. There were maybe 3 chunks of actual chicken and the rest was mush. Shame on you for serving that to a paying customer. Bad experience, won't return. read more

Almost every time I've gone through the drive thru they always forget something. Tonight was the last time I drive away without checking first or better yet I'll go inside. Today they forgot sauce on the side, 2 orders of ragoons and the straws. Sometimes they forget an entree. I usually get for two people. It's not a large order. If you get the teriyaki chicken be prepared for mainly fat and if you get orange chicken it's a hit or miss. Sometimes it's coated with the sauce sometimes not. read more

Food is good and the service was great. We opted for teriyaki chicken the last time we visited. They always seem to be cleaning when we are there. read more

Panda Express - Chinese Near Me - Martinsburg, West Virginia

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This Was our first time to this restaurant. We decided to give it a try. Soo... we are happy we did. The gentleman behind the counter was very pleasant and helpful. He let us try some of the food to get an idea what we would like. The portions were good. We will definitely be back again:) read more

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Stopped for lunch today - go about once a week - will NOT go back - server was getting food ready while taking money from customers - money and food do not mix !! Well since the management was so nice after the last review I decided to give it another try -- BIG MISTAKE They ran low in mixed vegetables so they gave me 1/4 the person in front of me - so I politely said thanks but no - so sitting with the person I came with - while they eat - and watching the cashier fix plates then go to the register and check them out - food and money don't mix - VERY glad I did not eat - but you can search YouTube for video titled - Panda Express mixing money with food ! It's 7/26/2018 at 11:35 am to confirm who was working read more

I really love Panda Express and I especially love that this one has a drive-thru!! I was so excited when I found out Martinsburg was getting a Panda Express and finally got a chance this afternoon to try it out. I can't speak to the dine-in service or employees since I didn't go inside but the drive-thru was quick and efficient. I ordered a bowl with half rice/half chow mein and honey walnut shrimp. YUM. I think it's $1.50 more for the shrimp but it is worth it. Very sweet, tasty, and crunchy. Always a good choice. The man at the window was very courteous and had everything in a bag ready to go when I pulled up to the window. The food was hot and tasted fresh. No complaints here. read more

Panda Express - A bowl with half rice/half chow mein and honey walnut shrimp. - Chinese Near Me - Martinsburg, West Virginia

Placed and pre-paid a fairly large online order (it was about $55.00) and was given a pick-up time by the app. Then drove to the location to pick up our food. We had to wait in a line of cars for about 15-20 minutes- which was fine and expected with the covid-19 precautions in place. When we stopped at the drive through speaker, the employee asked us how she could help. My wife was driving so, she said we were there to pick up an online order. She gave the woman her name and was told there was no order for that name. The woman asked if we had the emailed order confirmation, which we did. She told us to pull forward and she would take care of us. When we pulled up to the window, there was a young man leaning out the window that had the mask for covid, but it was pushed down onto his chin and was not covering his mouth or nose. My wife had her mask on and asked politely for him to pull his mask up, which he did. She showed him the email confirmation of our order and he literally took her phone. The lady, presumably the one we spoke to over the speaker, came to the window (no mask on, btw) and told us we had already picked up the order. Well, we hadn't. Then she accused of having someone else pick up the order so that we could "get free food." I was sitting in the passenger seat and asked if they had looked at the email confirmation from the people she gave our order to. She said no- they didn't. Then she asked us "are you sure you didn't send some one in front of you to pick up your order?" I asked- " why would we do that?" And she said "to get free food!" Implying that she still did not believe we had not done that. They did remake our order - after having to consult with the manager. And honestly, we both felt like the way those two individuals were acting, they had probably spit in our food, or worse. So- we stopped at the nearest dumpster and pitched it. Didn't even feel safe eating it after all that. Those two people should be fired. And Panda Express needs to re-engineer their pick-up window process. With covid-19, we have done pick ups from grocery stores, retailers and restaurants- and without fail they have verified our order number and name prior to giving us our order. I can't imagine how many issues Panda Express must have giving the wrong orders out. Awful experience. read more

Terrible customer service through the drive through..understand someone has a bad day but firstly, it's my second time visiting lady free months however same girl Haley on the service window..to be told no rice then asking what else is avail to a huff then asking for a drink to be told pepsi products..I'm sorry but I don't know what a.pepsi product is? Then to be told if your paying with card then you need your ID in a smart attitude.. Won't go again of she's the window read more

This was the worst service I have ever got from this place. I ordered a beef and broccoli and barely going and it was mainly rice and hardly and beef. Called to say something and the women was rude to me and hung up on me. I don't think I will be going back here any time soon. read more

For the past few weeks I come in for dinner and they never have the entire buffet stocked and always say they are waiting for a truck to replenish their food. Always half the menu options available then lie and say they aren't cooking a particular item so you can wait for it.Very poorly managed location. read more

Went to the restaurant with my family it was around 815pm when I asked for white rice I was told they were out because they were about to close. I asked what time they closed he said 10pm. Then as I looked at what they had else they had. It just wasn't worth it. This place really needs to do better. read more

The staff here act like they wanna die, the food is terrible and cold, small portions given and the place wasn't exactly clean. Not coming back. read more

BEST EVER! Was a little confused how to get my food cause it was my first time there, BUT THE FOOOOOD ITS SO GOOD!!

I joined Yelp just for this. Don't go there. Sunday, just after noon, no other business at the store. I was ignored for 5 minutes at the drive-through kiosk.. Drove to the window, ignored another 5 minutes (drive a truck - they saw me). This happened once before too but I wrote it off, but now it seems clear that basic courtesy and customer service isn't on their menu at all. Worker finally opened the window and motioned me to shush while she takes the order behind me. Yeah, I got mad(der) and demanded the manager Vincent. He decided it was his job to lecture me. Threatened to remove me from the property, and tried to deny service. But I'd invested 15 minutes in acquiring lunch by now and was not leaving. We "found" a peace, he said 2 1/2 minutes more so the food would be hot & fresh, I said whatever. I go there about twice a week, always just pull out to a parking space to eat. Did that this time too and guess what - food not much more than warm. No way was the wait to get me anything fresher, hotter. Look at the other reviews, here and elsewhere. There are better choices, and places where you're far less likely to be ignored, insulted, and treated so poorly. read more

Went there last nite after long time of no visit. Needed quick. Decent Chinese style food. They met my expectations finally. Good service (new people). Food decent. What I would expect from this type of place. Thanks for making changes to make me feel good in wanting to-return. Decent job!! Fast services this time. Friendly!!!! read more

The food is absolutely disgusting! The angus steak taste like dog food, don't even think it was beef. The crab rangoons are terrible, just a doughball of cold cream cheese. The chicken spring rolls were also not good. How this place gets any business is perplexing because it might be the worst food in Martinsburg, and that's saying a lot! What a waste of money, threw it all in the trash! read more

Expensive and small portions. Ordered online and when I came in to pick up food order wasn't ready. Also seen staff wiping down the table with cloth and then a wok and started to cook food. Retrain staff please! read more

This place has really gone downhill. Portion sizes are half what they used to be. Slow service. The sweet menu items are way too sweet. I'm done with this panda. read more

I'm not quite sure what has been going on here lately....but I have decided to step away for awhile and let it get handled. I love this place. ..fm the moment it opened I've been in at least 6x a mos. However....the lack of enthusiasm fm employees or at least courtesy ..has been lacking or non-existent. Not to mention the scrawny portions and the sometimes not quite right taste. Nope! I think I'll take this month off! read more