This White Castle has deteriorated. It is not being managed as they are frequently out of items. I…read morefrequent the White Castles in both Orland and Olympia Fields and NEVER have they been out of anything. Last Month they were out of Fanta products. Today they only hah small cups for drinks. Who is ordering supplies? If you ask for everything sauce on your burgers you better check before you leave. Wait times are long. Find a competent manager.

My first White Castle. Food was what I expected. Little steamed patty with pickle and onion on a…read moresoft bun. I got the vegan impossible burger patty. It was fine nothing to write home about. The fries were soggy limp crinkle cut. The drive thru was super slow as reposted. 2 people pulled out of line behind me before they paid. Roared around the parking lot shaking their fist at the building. That was amusing and alarming. When I got to the window I could see the frustration that they were struggling inside. We sat in our car and enjoyed some music and waited patiently. Got our order and there were no fries. Had to park and go in for those disappointing fries.

I came here and someone didn't wash their hands and that's all I will say. Never again…read more The service was okay. Nothing to write a yelp about. I should've known when our Icecream was melted when it arrived to us shortly after we ordered, but I assumed it was because it was a "hot" day. Like I said, NEVER again.

The golden girls decided to grab a burger tonight at this location and we loved it! The staff was…read moreamazing and greeted us outside as well as inside when we came up to place our order. Great setting and service. We sat and ate and we enjoyed our yummy meals. This was after work so we were hungry too lol I had the butter burger with cheese and fries. I got a black and white milkshake (chocolate and vanilla) and it was delicious! I was looking for a Neapolitan shake but it was no strawberry shakes lol mine was good though! We are going to have dinner at this Culver's once a month!

I do not understand why perro brothers, Started going…read moredownhill. I placed my delivery order. It arrived within the time window. I was handed a brown paper bag not even folded over soaked with grease. Too make matters concerning too me the driver pictured as making my delivery was not the person handing my food in this open greasy paper bag. I don't know if I should eat the food after 3 days without power, or just put it in with all the food in my refrigerator and freezer in the garbage.

I really wanted to like this place because the reviews are really good and the guy working was…read moreextremely friendly. However, my tomato had a black hair on it. I did take a photo and will post it. I ordered online for pick up and I did not want tomato, lettuce or mushrooms on my chicken Philly, but there's no way to customize on there. So that was a little disappointing because I had to basically pick out everything I did not want. The chicken meat was seasoned well, but a couple pieces almost had like a rubbery feeling that you could not bite through. The other sandwich had the same issue. The peppers, cheese and mayo was good. The hair on the tomato really grossed us out though. Fries were decent. They do have parking and a good selection of drinks.

I specified that I was stopping by for the first time and would like for my food to be hot...the…read morecashier who was nice turned around and said it to the cook...I then waited 30 minutes for cold chicken and fries and hot fish...I was highly upset...I didn't even turn around I was so disappointed

The service wa terrible and so was the food. I asked the guy at the counter. Few times what the…read moretotal was as my order was taken and then his hand was just held out for payment. He never responded a if it were a secret. Then we get home and the children taste old and extremely soggy. No hot, crispy chicken at all. The fries were cold. I seemed as if they tried to cover everything up in sauce. Needless to say my husband and I threw out our entire order.

Love this potbelly! The food is always hot and fresh. Can't go wrong with the turkey sandwich and…read morechicken pot soup, and don't forget the oatmeal chocolate chip cookie!! I prefer this location and love the great customer service every time I visit!

Yet another example of why this place needs to just close its doors. I ordered 2 sandwiches for…read moredelivery and somehow the thumb sucker who packed my order couldn't count to two. I have ordered here 4 times and 3 of them were complete disasters. How these morons don't feel guilty making minimum wage to give less than minimum effort is wild. It's always the same shit, more money for fucking up simple tasks. An entire store of DEI hires.

Pretty good man. Food is like every other McDonalds and service was friendly. Went through drive…read morethrough and even that had an aura that just gave "fast food." Love that. W ambiance.

1 Star - Completely Unprofessional Experience…read more This was one of the worst customer service experiences I've had at a McDonald's. I attempted to place two orders using two valid promo codes--one large order and one very simple order (three hash browns). Instead of calmly explaining any policy, the employee immediately became dismissive and unhelpful. What should have taken seconds turned into an unnecessarily tense situation. To make matters worse, while I was still standing there, the employee began discussing the situation inside the store instead of addressing me directly, which felt extremely disrespectful and unprofessional. At the same time, she escalated into a heated argument with another customer, creating an uncomfortable and chaotic environment for everyone present. There was no attempt to de-escalate, no courtesy, and no professionalism. This is fast food--mistakes or limitations happen--but how staff handle customers matters. This situation was handled poorly from start to finish. Management seriously needs to step in and address staff behavior, communication, and customer service standards. Customers should never feel talked about, ignored, or caught considering walking away over something so simple. I won't be returning to this location unless there is a clear improvement.

I got Italian beef it was ok it used to be so much better and where is the cheese I don't…read moreunderstand. The service was good

Visited Red Snapper in Matteson July, 10, 2026. Paid 16.99 for a four piece catfish dinner plus an…read moreextra $3.00 for center cut pieces. $20 for 4-piece catfish dinner. The fish was dry, refried and hard. The French fries were like pieces of composited potatoes, no taste at all. The whole meal was inedible. Called and talked to someone who said he was the manager. He said he'd need to talk to the cook. You don't talk to the cook. You tell the cook to serve fresh fish. I will not go here again.

Traditional A&W and LJS restaurant…read more Dining in reminds you of a 1950s diner with a jukebox, seating, and an overall atmosphere. Generally, I am not a root beer fan, but there's nothing like homemade A&W root beer. The only thing better would've been a float, which is optional, but I did not order one. I ordered the fish-and-chicken platter, which came with two sides. I forgot how greasy the delicious food was. The location is dated and could use some major love, but the two staff members working did a great job of ensuring all the food was hot, fresh, and made to order.

Let's start by saying this long John silvers location in Matteson IL is the worst fast food…read morelocation of all times really more so within the last month or so few months it was at one time a good location but now hell no. My main reason now is because it's been closed for the past week or so just to come to find out from a friend that the location been shut down by the health department and if this is so I really hope they take the time to find better staff from management on down only if they reopen. Even if then I know that myself/family or friends will never eat there again because come on the health department shut the place down when that happens everyone should know it has to be something big and serious and only gave the 1 star because this will not post with out a star but my staring for this location is 0

If I could give zero stars, I would. This was the most chaotic, unsanitary, and unprofessional…read moreexperience I've ever had at any Chipotle. I waited almost 20 minutes in a line that stretched out the door. There were more employees behind the counter than I've ever seen at this location, yet everything was chaotic and disorganized. Staff were rushing, visibly frustrated, and not communicating with customers. When I ordered half chicken and half pork, the pork they placed in my bowl had a white, congealed-looking substance sitting on top of it. The employee couldn't confidently explain what it was. That alone raised immediate food safety concerns, so I asked for it to be remade. Then things got worse. Once I got home, I discovered my Chipotle bag was completely soaked through and the bowl was leaking heavily, even though the lid was fully sealed. The liquid soaked into my car seat, onto my hand, and my kitchen counter. I posted photos so you can see exactly what I mean. The cashier listed on my receipt as Nathaneal walked away from the register multiple times with customers waiting, mis-stated my order, and seemed annoyed when corrected. When I asked for the manager's name, she hesitated before giving me "Jasmine." The only employee who showed professionalism was the woman working the middle station adding the sides. Between the unsafe food, the leaking packaging, the mess it caused in my car, the long wait, and the unprofessional staff behavior, this entire experience was unacceptable. This location desperately needs better management, proper training, and a serious review of its food safety and sanitation practices.

Worst location to ever exist!!! They are so slow and don't care about you at all. They always get…read morethe orders wrong and SUPER UNSANITARY!!! They have the worst attitude ever. The line can be out the door and they won't even bat an eye. They don't even wear gloves most of the time this location should genuinely be shut down!!

I came through the drive thru earlier around 1:30 and was greeted by an excellent young gentleman…read morewho took my order. I have always loved Chick-fil-A, but my experience today left me completely shocked by how I was treated by the management staff. It started with a simple mistake: I got home and realized I was given a regular chicken sandwich instead of the spicy one I ordered. When I went inside to get it fixed, I asked the Team Lead (Yemithe) if I could get a drink refill while I waited for a salad I had just ordered. She refused, citing a strict carry-out policy. No apology for the wrong sandwich, no empathy--just a hard 'no.' When I asked to speak to a manager, she claimed she was it. I eventually had to change my order to 'dine-in' just to get the drink I originally paid for. But the most upsetting part came next. After sitting down, I asked for a to-go bag. The Director on duty actually came over to my table, interrogated me, and demanded to know why I needed a bag. Rather than stepping in to make things right after her staff messed up my order, she chose to micromanage me, speak down to me, and then go gossip with the Team Lead. I am a paying customer and I am spending my hard earned money and even gas to go back after THEY made a mistake with my order and still I was understanding because mistakes happen but what is not okay is disrespect I did not feel welcomed or experience friendly service they are treating me as if I am a servant of theirs questioning my needs and making me feel super uncomfortable the total absence of basic hospitality, and the hostile attitude from the leadership team were appalling. Is this is the new standard of chick fil a?

I stopped in at 10 this morning. The cashier was very nice and professional. I didn't realize it…read morewas still breakfast but it's fine. I went with the chick fil a Biscuit meal. I waited about 10 minutes for my biscuit but it was worth the wait. I received a nice lemonade with hot hash browns and delicious chick fil a biscuit. The biscuit was fluffy and buttered. The chicken was hot and fresh. Perfection!!!