The service wa terrible and so was the food. I asked the guy at the counter. Few times what the total was as my order was taken and then his hand was just held out for payment. He never responded a if it were a secret. Then we get home and the children taste old and extremely soggy. No hot, crispy chicken at all. The fries were cold. I seemed as if they tried to cover everything up in sauce. Needless to say my husband and I threw out our entire order. read more

Well I did an online order a day in advance of a holiday "House Music" gathering at my home. (80 wing tray) Only to call an hour less so before to confirm and be told they had no such orders on their system despite having taken payment. So after back & forth checking the order was found but meant my order was not ready on time and I had to wait another hour for prep. The restaurant is clean with what appears to be a full bar but what bothered me is the menu didn't display any food pricing which to me kinda hinted they can change them at will... Just found that odd. read more

They are JUST TOO RUDE! it's not worth the hassle. Then you wait forever (37 mins) in the tight parking lot! I don't think they start call in orders until you come in & pay! read more

This is one of the better Harold's. Fresh and hot and tasty. I like wings fries and mild sauce.

Chicken was overcooked and old. No sauce and the other order of gizzards were very soft and undercooked with flour still raw. Very disappointed!! I will NOT be going to this location again. read more

The order I received was horrible! The chicken looked old, and it was undercooked. I haven't ordered from this location in a while, so I thought I'd give them another chance. NOPE, what a waste of money (had the order delivered). I would have returned it if I had picked it up myself. read more

The only reason they got a one star is because I had to mark something otherwise they get zero I tried for so long to give this place the benefit of the doubt but today I've had it! First of all since I've been coming here over the phone they are always so quick to talk over you and don't listen to your order and get it wrong every single time. I've asked more than once to LISTEN let me finish my so they don't get it WRONG. I asked for well done burn it if you have to and chicken is raw on inside fish taste like they just pulled it out the ocean and threw it raw on my plate and , fries OLD,and COLD. I hate to go on and on, but like I said if they would just shut up, stop talking over us listen to our orders repeat it back we wouldn't have this problem . Won't be back been supporting for years but stops today read more

I tried to patronize this location when they first moved to Matteson years ago. However, the people who worked there had terrible attitudes and were extremely slow. I tried again today and the young lady who waited on me had a nasty attitude. I told her I had two separate orders with two credit cards and that seemed to bother her. When my orders were ready, she put them in the same bag. I told her they were separate and needed separate bags. Instead of placing them in separately bags, she gave me the bag to separate my own order. Of course, I told her that her attitude and behavior was unprofessional. I will never patronize this restaurant again. read more

Service slow busy 30 minutes wow no way I can stop at store and fry it up myself no more needed to be said lmbo

If rude & unprofessional were a person! This location and the people that work here -- from the cook to the cashier ...they don't know what it is to work in fast food and provide service to customers! Don't bother ordering food ahead of time, you'll still have to wait upwards of forty mins after your arrival before it's ready. The cashier is rude with a nasty disposition for no reason. When you're that unhappy in your job just find another one, smh. read more

Food is always fresh ! Soooo good one of the best Harold's !!! Space is clean & good customer service read more

Harold's Chicken Shack - Fast Food Near Me - Matteson, Illinois

I'm was born in Chicago but we Moved to California Berkeley & Oakland I landed here in Chicago and first place always go invite her white castle pizza chicken so my driver had her drive me to Harold's in Madison Madison, Illinois the best damn fried chicken I had in a long time it was still hot juicy, you can taste the flavor in the chicken not just a chickendidn't give me enough. They didn't give me my fries and they didn't give me enough sauce so my chicken so I'm gonna try them again today but anyway I still give them a five star from Sacramento California. read more

Ordered 1/4 white fried soft got home the chicken was old, dry and overcooked!! I threw it in the garbage.

Service was fast. Workers were kind. Food was excellent especially after a night of heavy drinking.

Great tasting food! The staff is friendly and the service is great! We place our order by phone and the food was ready and it was hot.

Tonight I was highly disappointed. I ordered a 6 Wings with extra mild sauce. And I be damn, they only drizzled a little sauce on each wing. This is the second time in a row this happen. They refuse to put mild sauce on my wings. Yes, I am pissed. And I will be giving them a call. Why the hell is this Harold's will not put sauce on my chicken like I asked. Next time I have a taste for Harolds, I will go to the location on Halsted. read more

Fresh and good food all the time. Hot and ready, the exact way you ordered it. Fried Chicken read more

A Customer service class should be a top priority. The way the cashier spoke to everyone in the building was unacceptable. At the time we walked in is was over 10 people waiting on their orders. Not ONCE did anyone come to the window to ask people about their orders. We had to call the phone to ask if our order was ready for pickup. The workers in the back talking and laughing instead of attending to the multiple people sitting in the lobby waiting for over one hour waiting on their food. I WILL NEVER COME IN HERE AGAIN! read more

Chicken was delicious! Everything was fresh. Restaurant is very clean and owner/staff very nice and professional

I ordered the 4 wing mild combo. The chicken is made to order and was piping hot. This location you can eat in, but no bathrooms available. It wasn't crowded, but there was a constant flow of customers picking up and placing orders. Daily specials are available and the menu had a variety of options from chicken to fish. The mild sauce was on the sweet and sticky side, drizzled on the chicken and fries. Just the right amount on the chicken, but it made for soggy fries. The chicken was seasoned and I'd definitely order again but maybe try the hot sauce or fish the next time I visit. read more

Food is great. Service is ghetto fab. They dont realize this is ultimately jurting their business. I live 10 minutes away and only have gone once in the last year. Because of the bad service i received. Low and behold, i try again and still hood treatment from a different set of workers. I ordered a pan of 40 wings over phone. They gave me one price over phone, then it switched when i picked it up. Then i requested mild sauce on the side for the wings. Instead of the 4 ounce styrofoam container appropriate for thst amount of wings. They give me 3 coleslaw cup size sauces. I called when i got home. The guy says, " aw, you want more sauce love? " i just said, dont worry about it.". Then i notice, the fries are also in a smaller size than the pan i requested, that he showed me. No bread with order. But, again the chicken was good. Ghetto fabulous as hell in Matteson. Do better my people. Then you complain when we dont support our own. But, our biggest problem is customer service to our own. Having a good product is not enough. You need to make people feel good about giving you their money. I definitely dont with this location. Your business wont thrive this way. Just sad and pathetic. I also was forwarned by a relative before going here. She lives not far, but goes elswhere for Harolds. read more

I don't know. They just seem super unhappy to work in their chicken jobs. Chicken should make people happy. Teach them to smile more. It's a part of good customer service :) read more

Chicken and fries are sooooo good!!! I felt I had to update my last review because my food has been consistently good on my last few visits.

I come just for the chicken. It's a long wait so call if you can. The fries -no matter which location are an after thought. Meaning they are never fully cooked nor are they good so I always pass on getting them. This location is clean and the man behind the counter is always friends and helps out on register if the other is on a call. I have had the catfish before and it is okay. Not sure what a pizza puff is but I will give one a try one day....maybe! There other sides like coleslaw (eh) okra and mushrooms so they have options. The hot and bbq aka mild sauce is decent so I always get it on the side. Otherwise it gets drowned in the sauce which is just not my preference. read more

Always yummy, always HOT, always friendly service. I always call ahead so the wait sin not long. They are busy there, but attentive. read more

Harold's Chicken Shack - Harold's in Mattson is consistent and yummy! I always call ahead, and I never wait a long time. - Fast Food Near Me - Matteson, Illinois

Native Chicagoan, here! 6 or 8 wings with hot & mild on it, drenched. Thank me later!!

Very good food, cooked well like Harold's of old. Worth the wait time . If I'm not in the city I definitely go to this location

The food is always great hot and always have a great amount of sauce I recommend you call your order in by the time you get there it's ready

Why call in an order? I just waited in the store more than 30 minutes, after receiving a wait time of 20 minutes when I called it in. I was told my order would be up "shortly". i waited almost 30 minutes! And the smell of old grease is nauseating. I know the owner and I know she does nothing short of EXCELLENCE! Y'all gotta do berra! read more

I really hate when I get the wrong food. I ordered 6 wings and got gizzards. When I called I asked for my order to be repeated and the person on the phone said the right order. They told me it would be 40 minutes so I waited patiently stomach grumbling. Imagine my surprise when I get there and my order is wrong. Then I am told I have to wait another 30 minutes to have my wings prepared. If I could rate the place 0 stars I would. I am very disappointed because Harold's is one of my favorite spots to grab some fried chicken. If you do order here please don't be hungry because you will be waiting forever. read more

Very unprofessional and ignorant, No respect for anyone at all, There is something wrong with the lady with the long. weave who puts the chicken in the pan, She was trying to egg an argument, I think she is mentally disturbed, I do not argue with people, But I did not eat the chicken, I wasted my money because my life is way more important than chicken, I WILL NEVER DARKEN THEIR DOORSTEP again read more

Food is always good but you're gonna wait for it. You can try calling your food in and you'll still wait. But it's worth it

Horrible don't waste your time. This place is NOT consistent sometimes chicken is good most times it's not. Your place your 30 minutes ahead it's not ready for another 30 minutes it's best to go outside the area to eat instead read more

I placed an order over the phone. My husband pick the order up. As I was serving my family, I noticed the order was short wings. I called the Matteson location, informed the young man that we did not live close & that we were short wings in the order that had been paid for. He informed me there was nothing he could do. Then he said if you bring the order back he could look at it. Again I reminded him that we did not live close. He then hung up on me. I called back three different times and he hung up three each time. This is the absolute worst customer service I've ever experienced. My expectation was that he/they apologize & with my receipt allow me to pick up the missing food at a later convenient date. I will never patronize this location again. Good Customer Service is all I was asking for. I guess it was my mistake for expecting what should be the norm. read more

If you decide to eat from here, please call in first. Waited almost an hour after ordering 2 six wing dinners. Asked after 40 minutes about my order and was told my order was on the table to be made. Waited an extra 15 minutes after that. The guy handling the food in the back should have a hair net on while his hair is hangin over customer's food. Definitely won't be back. read more

You try to support your own people and it just keeps backfiring because they just don't appreciate your business, they messed up our order for the 5th time and Demetrius told me to bring it back and I said it was too far to come back there so he told me to come see him the next day, so I show up and of course he's not there, so the lady called him and he lied so we won't be patronizing this business anymore read more

The food at this location is good but they have bad customer service. They don't respect your time. When you call it in or just order there there always seem to be an extremely long wait. Call it in they say 20 minutes and you show up 25 minutes later and still have to wait another 30 minutes. read more

I've been here twice within the past 3 weeks at different times during the day. Both times I've had great service. My food has always been cooked the way I like it, and their wait times are waaaaaaay better than some of the Harold's in the city. Their prices are about $3 dollars cheaper than what I've paid for Harolds in the city. Worth a visit. read more

Harold's Chicken Shack - Fried hard with extra mild sauce - Fast Food Near Me - Matteson, Illinois

Had six wings mild sauce it was good only one problem the chicken was pre cooked I requested for my order to be cooked fresh an they did

Called in for lunch on work 2 orders 6pc wing they said 15-20 mins till ready got there in like 20 food was ready still hot fry's where cooked fresh nice n crispy chicken was good too should've said extra sauce. Idk why they got 2.5 stars id give it like a 4.2 out of 5 didn't get no napkins or fork but was decent asl on the food tip... read more