I really was hoping the sandwich would taste great. After checking the menu on the internet, I was looking forward to a BLT. The service was outstanding. Unfortunately, the product was subpar. The bacon was flimsy and soft. The thick bread and chewy bacon combined with lettuce was just too much work for my jaws. I ate a few bites and decided to toss the sandwich. I wasted my time and money and won't be back. read more

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service okay food terrible I asked for specific modification didn't receive them also there was hair in my food all they did was give me another which I did not eat I asked for a refund and was told I couldnt get one I been here multiple times and never received bad service this lost me! DONT RECOMMEND AND WONT BE BACK! read more

For the last couple of years, I always seem to have an issue with this location. Today, there was a misunderstanding with an online order. After rectifying that matter, I physically went into the establishment to place an order. The temperature of the store was freezing for starters. Placed my order but felt a sense of uncertainty of the food received. I noticed one of the staff members cutting something on one of the sandwiches ‍; then I requested a shakes. I noticed the same staff member asking another staff member if there was any more ice cream. I didn't question it because the part of the blender was on a scale; interesting, but a lot has changed since the pandemic. Observe the pics below of the shakes I received. Hopefully, no one gets sick! Granddaughters request! read more

Potbelly - These were my shakes! - Fast Food Near Me - Matteson, Illinois

I ordered on line still had to wait 10 minutes last time I had to wait 15 and they gave me the sandwich plane how does it take 15 mins to warm up a sandwich a plain sandwich at that read more

Took them 2 and a half hours to deliver a sandwich when it normally takes 30 minutes. Like everyone else I have a limited time for lunch when at work. When it was an hour late, I called to cancel, they said they couldn't cancel. Never refunded me, had to reverse the credit card charge. Left 3 messages about the charge, never got a return call. read more

Food always on point. Restaurant always clean and you can have conversation because noise level good. Counter help is really nice keep up the good work. read more

AM shift usually gets my order right, but I have no hope for PM shift. I have a tendency to eat potbelly at least 3-4x a week.. I have ordered here 8x+ the PM shift this month and all the times they have been wrong once the order was delivered or I got home and opened it to eat. I'm going to try to go in and order it and tell them step by step of what I want because maybe hearing it and doing it is more simple than reading it and doing it. Definitely tired of coming home and not enjoying my sandwich because I've been to many other potbellies and know the potential. Unfortunately this one is close to home. From Cheese type, veggies, quantity is all messed up here mostly on PMs. Luckily AM shift I've only had an issue once. read more

rushed service. it's like he was building my sandwich for me. empty drive thru and still felt the need to hurry me up and to end up forgetting my soup. pulled up to the window and looked like the bald headed manager. horrible all around. read more

I haven't eaten at potbelly's in awhile this was my first time at this specific location. They burnt my sandwich. I know they usually put all sandwiches threw the oven but this is just over toasted. I also ordered a Oreo Milkshake. It was delicious. I wished they sold just the cookie that comes on the straw with those! I tried to eat the sandwich though. The bread was just not it though. I will give them another chance in person since they are so close to home, never through Uber eats though. read more

Potbelly - Turkey Breast - Fast Food Near Me - Matteson, Illinois

I would like to say I am BEYOND dissatisfied with my sandwich tonight. I ordered an original Italian sandwich and what was delivered to me was absolutely horrific. There was SO MUCH SAUCE to the point that the bread is soggy, nearly no lettuce even though I requested XT LETTUCE, I had too add my own which is something I shouldn't have to do. Seven THICK CUT TOMATOES is too many tomatoes and y'all left the bit that NOBODY EATS, ALL of the meat was piled on one side, the cheese was sloppily placed and only TWO SLICES?!! Then I asked for cucumber thinking I would have some, YALL GIVE ME THE END PIECE.?? Not even a slice but the end piece. Luckily I had my own I could add, AGAIN something y'all could've did right the first time. And the sandwich wasn't even cut at all. I had to go and fix a sandwich I paid y'all to make correctly the first time. Although the chili was good so there's your star. Do better Potbelly. read more

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I did an online/mobile order. My food was fresh and ready at time promised. The staff was nice and greeted me when I walked in. The food was made correctly and tasted good read more

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Dot tranportation orders from here all the time and they can never follow directions when ordering though the app and we have salads and no dressing what so ever,, way to ruin lunch ,... Take your time with food preparation the other sandwiches were horrible read more

Good stuff very fast , and food is great when you need something and delicious fantastic

Horrible service I called in my order and I got there 45 mins later to be told I had 7 mins to wait I asked why and the worker was outright rude and I also told this lady that I was on my way to work and that I needed it ready well I was late for work another reason why black business suffers Now I was a faithful customer every Friday but I am down to twice a year read more

Awful service.! employees have absolutely no sense of urgency or accuracy. I will never visit again waited over 20 mins to receive order. As i sat and watched others order after me and recieve there food befor i even recieved mine. ​Heads up orders are to be made in order thy are received. 20 mins for a turkey sand is not ok. So those who choose to dine at this location. good luck. And had to add that Star for rating to post they don't even deserve that. read more

The worst service ever first when I walked into the restaurant I greeted the employees and said hi each and everyone looked at me like it was a problem second every employee is very angry or sad I totally understand we are in a pandemic but cheer up you are still able to work and third I felt like I did something wrong just by ordering a big wreck a bag of chips and a large water it's 4:49pm and the employees are just sad angry .... read more

Ordered online (20 minute drive from my house to the store) and placed the order for drive-thru pickup. It took longer to wait in the line (8:15 at night) to pickup the order than it took for me to drive to pick it up. Poor experience quickly turned around though, because the window attendant was super nice and apologetic then asked if she could give me free cookies to make up for it. Three of my four sandwiches were (supposed to be) hot and they were freshly made while I waited and still hot when I got home. read more

I understand Covid is an issue, but this place sucked before this. I really felt like I should have learned my lesson, but decided to give one more chance. Shouldn't have... I don't understand why it takes them 20mins or more to prepare a sandwich. It's always 4-6 cars waiting in their drive thru and parking lot. Terrible terrible TERRIBLE service. I'll just make the extra ride to Homewood.... do better Mattesson. read more

IF I could give a ZERO for horrible customer service I WOULD!!!! barking orders back to me does not work!!! 1 hour for 2 salads because you decided barking at me was best will not do! i asked you for 4 bags of oatmeal chocolate chip cookies ....YOU decided to give me 1.....which made me have to come back.....livid! don't worry..you guessed it...will never come back to this store!!!! GAILMARIE read more

Worst experience ever!!!! You can never get a sandwich without waiting nearly an hour in line. I waited 40 minutes. The sandwich maker was swearing and yelling.. mask beneath her mouth. The young man at the window was nice but I demanded a manager and she lied and said she didn't know because she was in the freezer and I clearly watched her walk back and forth. I was disappointed with how she even allowed these kids to behave while being over my food. A waste of time. I poorly ran location. I got my refund and I'll never eat at this potbellies long as I love read more

Love this potbelly! The food is always hot and fresh. Can't go wrong with the turkey sandwich and chicken pot soup, and don't forget the oatmeal chocolate chip cookie!! I prefer this location and love the great customer service every time I visit! read more

Currently have been waiting on hold on the phone for 20+ minutes after an employee stated that they had to speak to a manager about my order. They're hoping I will hang up. I'm just going to call back. This place takes entirely too long to fill orders, and these issues began prior to Covid. Rude workers and poor service! read more

So glad Matteson finally got a Potbelly Sandwich Shop. My husband love the wreck sandwich and I usually get the mediterranean salad. It's always clean and inviting here so we usually eat there and the staff is very pleasant and professional. read more

Potbelly - Inside the restaurant - Fast Food Near Me - Matteson, Illinois

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When I say it was the worst customer service I've ever experienced, that would almost be an understatement. The workers acted like they didn't want to be there (except for one young lady). They got multiple orders wrong including mine. The cashier was very unprofessional. He made my shake, said he will be right back and started taking care of other customers while my shake is sitting out with no lid on it. Horrible customer service overall. I will never give that potbelly my money again. read more

Waited 20 minutes just for them to tell me they didn't have the soup unthawed. No type of compensation or anything was given. AFTER I paid. I need this potbelly to do better because this is now the second incident and I tried to give them another chance. read more

The Potbelly's in Matteson really needs to retrain their employees. I went through the drive thru, got my order and while at the window, noticed that they forgot the other bag of chips. I didn't pull off, I waited for a minute to see if they would open the window, but no one did. Four employees stood the window and watched me. I finally honked and knocked on the window. After all of that, I told the girl what I was missing, and she said not my fault, I didn't take your order and just stared. read more

Great salad too bad poor service. I tried out the online ordering and was surprised by the hour wait. And after arriving food still was not ready. Had to wait in the order line to inquire about order. I was hoping to add a new restaurant for pick but Panera has them beat. read more

If I could give zero stars I would. Today I placed in order at 12:49 through the potbelly app and let me tell you I kept having to call to check up on my order. They were saying the doordash app was not up and so they were going to have someone from there team bring me my food. So An hour later my food get here and I take my food out the bag and I look inside to see the soups I orders was carelessly placed inside the bag spilled all over! My sandwich was dry asl I asked for mayo and oil on my BLTA and they didn't even put that on the sandwich. Literally a rushed job. My sandwich was so messy and poorly put together. I can definitely say subway is a better choice then this ridiculous restaurant read more

Tiara worked the drive thru 5/14/2020. Very polite and gave great customer service and each order was accurate and delicious

The customer service at this location, in Matteson, has so much room for improvement. I am finding it difficult to understand why 13 minutes before the scheduled closing time, the employees have completely cut off the drive-thru system. Upon driving to the window to inquire about ordering a strawberry shake, we were told, "we closed." The employee at the drive-thru window was rude and very inconsiderate. Please do better, as we would love to patronize the businesses in our community. read more

I'm going to leave another review because they deserve to know the job well done. I recently went here and ordered a turkey sandwich, but was given an Italian sandwich with provolone. After not eating all day, I didn't realize the mistake until I got all the way to work immediately called the manager on duty (Chris) who was SO understanding and professional. They replaced my meal the next day with no problem, and I can appreciate that. Thank you again! read more

Been here a few times since it opened. Both times the service and food were great. My husband and I have tried multiple sandwiches on their menu as well as the smoothies. Will be back again! read more

If you want to wait 15 minutes for a sandwich that you didn't order go through the drive-thru. I've been here multiple times and they always mess up my order. I specifically say NO hot peppers and they ALWAYS put extra hot peppers. I don't realize until I get home which is upsetting; I end up throwing it out. I'll try going inside next time, but this location sucks so idk if I'll go back there again. read more

I stopped by today and ordered one of the freshest salads I have experienced in a long time. I love that they offer Diet Coke as well as Diet Pepsi. I am a Diet Coke fan. The staff was friendly. The classic rock music in the background was icing on the cake. I will be back later this week for sure! read more

My favorite shake in the world is the strawberry banana shake from potbelly until tonight. I went through the drive-through at about 9:05 PM and ordered two shakes. When I got home I realize that it was just strawberry banana milk. The shakes were extremely watery. I called to speak to a supervisor and was told she was gone for the night. Then was told that I could speak to a team leader. I waited on the line and then they hung up the phone! I called back and the young lady who answered the phone immediately stated if you want to talk to a supervisor you have to call back in the morning. I then asked if she was Samantha the young lady who took my order at the drive-through she said yes and if you want to speak to a supervisor you have to call back in the morning so I told her I will speak to corporate in the morning. This is the worst customer service I have ever received I will never go back to this potbelly in Mattson Illinois and I will tell all my family and friends do not go to this location. read more

Do not use their online app if you want to get in and out. They suck are not strong enough words to describe how bad the service was today. I ordered online. The first problem was they asked for 50 mins to make a salad. Next when I arrived and stood in the designated spot for people with online orders no one ever acknowledged me. Two customers checked out before I realized that I must have been wearing an invisibility cloak because still no one acknowledged me. So I got in line to inquire about my order only to find out it had not been prepared. Upon check out for food that was already paid for I had to ask for a bag and silver wear. They never offered a a Cookie for my wait or anything. Once I arrived back at work and opened my salad I realized they left the blue cheese off my salad. Then my boss found that little dried stem of avocado in her salad. She could have broken her tooth on that. She was grossed out and tossed her salad after that. What a disappointment. I work at a local hospital and I will be sure to share this experience with every one who wants to hear..... read more