As others have pointed out, this is definitely a motel. And for the price, I didn't expect that. We were having a hell of a time finding a pet friendly room available in the area, so we took what we could get. The lady at the front desk was very friendly. Our room was easy to find, but the parking lot is TIGHT. Be cautious if you have a larger vehicle. One thing that really irritated me - they advertise as pet friendly, and when I called to book, I specified that we needed a pet friendly room and was happy to pay the pet fee. When we arrived, we found that all the grass on the property had been ripped out - maybe they're updating it or something, I don't know. but they really should mention that. It was a real pain finding somewhere for my dog to do it's business - our options were a) in the parking lot or b) in the dirt. I just wish they had mentioned that there was no green space available. Oddly enough, the BEST part of our stay doesn't even exist according to their website. In the FAQs for the hotel it says that there is NOT a pool onsite, but there is. It is an outdoor heated pool and it was INCREDIBLE. The water was so warm, it was really lovely to float around in for a bit before bed. read more

Very friendly and helpful staff all around. They went out of their way to make sure our 2 day stay was pleasant. Room was comfortable and clean. Definitely not a hotel in the true sense, but far less costly than interior Vancouver stays. Great breakfast as well. Would recommend staying here, especially if you prefer to avoid the crowded, more expensive hotels. read more

A very comfortable stay with a very professional and pleasant staff. It exceeded my expectations. Terrific

Perhaps the best Best Western or similar hotel I've stayed at. Very nice room, clean and comfortable bed. Also has a great breakfast.

This place is not a hotel - it is a motel. All rooms are accessible from a balkony running the entire length of the building. One has to leave the reception area to get to the room. For the price I paid - CAN$250/night, 3 nights, plus 15% in Canadian taxes -one should expect a modicum of comfort and quality. There is none. The room I got was non-smoking, but it was definitely a smoking room in the past. A subtle smell of mold and and old carpet was quite a composition. The room is a typical motel. Best Western in the US upgraded many hotels in the last decade. Not this one. The 80ies ambience is evident everywhere. I booked the place for a 3-day business trip. Upon check-in, the receptionist asked me if a want the room made every day. My jaw dropped. Breakfast is included and served in a restaurant across hotel entrance. The food was edible. The only decent item was coffee. Seattle is a short drive away. The serving room was as charmless as the rest of the hotel. The place is as utilitarian and ordinary as a typical budget motel chain. Everything feels cheap, tastes cheap, and is cheap. I wouldn't give it one star wasn't it for the price. There is a stark disconnect between the two. Avoid if you can. read more

I stayed here about a year ago. I can't remember the details of this place but I recall being okay with this hotel. It was located about 30 minutes away from downtown. We couldn't find a hotel less than $100 in the city center so we settled staying here. They have a lot of Asian shopping malls nearby, fyi. The hotel room in itself was pretty clean. The parking lot wasn't very well lit. They provided us with only two breakfast tickets even though we had more in our group. The breakfast wasn't really that impressive or memorable. I just remember they had cheap pastries and bananas. It is great for what it is, an affordable place to stay for short visit. read more

I love the #Burnaby area and this #BestWestern. Great #CostumerService and Accommodations. I was impressed with their signage. Great direction, no question. Safety First here, great job. Pics soon. The Chinese Restaurant is excellent, and the included Breakfast is Presented well read more

Best Western Plus Burnaby Hotel - Clean, pleasant staff. Safe neighborhood, even late night - Hotels Near Me - Burnaby, British Columbia

We stayed here in Burnaby because the prices for hotels in Vancouver were too much to justify spending that amount of cash for a place where you'll mostly just be sleeping. This hotel is located in the China Town area of the outskirts of Vancouver, which is cool because there are so many Asian restaurants to choose from within walking distance. We had our pick from Korean, Viet, Thai, and Indian food. Our room was clean, bed was comfortable, and the AC was great (we appreciated this after staying somewhere else with a crappy unit). They offer a free breakfast here WITH REAL EGGS! They served sausage, pancakes, fruit, toast, cereal and coffee as well. You're given vouchers upon check in and need to present them to the staff before eating- we were helped by a guy named Luke, who was the epitome of great customer service. On our last day, we were also given free $10 gift cards and discount coupons for the nearby Metropolis shopping mall, which we happily used and saved over $25 on our purchase with! The only complaints I have with this place would be the construction, as people were breaking up pieces of wood at 7:30 AM and a bunch of the limited parking was taken up by construction equipment and old mattresses that were being replaced. read more

Oh Boy. This place is a motel, not a horrible motel but a motel. I have stayed at several Best Western plus locations over the years and this is a good several steps below those. The location is right on a huge and busy road and the layout is that of a two story motel. The service was friendly and certainly adequate. The breakfast that I have enjoyed at the other locations was not so pleasant here. It is in a space that is a family style Chinese restaurant at night . All the tables are for eight people so you sit all over the place. The food is on card tables and there is a frantic energy with the wars working staff trying to maintain a system that is flawed by design . There is a top tier indoor shopping mall right down the road if that is a plus. For the money and to the previous standards set by this chain , I was underwhelmed. read more

Rooms need updating, the carpet smells bad The staff at front desk are helpful and courteous The breakfast choices could also be improved In short, the rooms really need updating and renovation read more

While it's not the most glamourous hotel for its area, it's more than decent, motel-style with the parking outside and convenient to lots of restaurants, esp. if you're into Asian lol. A 24-hour pho, a korean hotpot, a handful of sushi places, all within walking distance. In fact, a decent Shanghainese resto right next door that they used to use as their breakfast area at one point, but I'll digress. For Steve Nash gym across the street, you're allowed to park on the east side of the parking lot for members ;) read more

The nicely decorated and clean first floor room was a complete bust when the guests in the room above mine walked in. Apparently no money was spent in sound proofing the ceilings! I was woken up by stomping noises, pops and creaking. Totally unacceptable for what I am paying for. The staff helped move me to a second floor room the very next day. They helped me move my luggage as well. That was very helpful. They are also undergoing major renovations to the front of the building, but no signage as to where to pull into the lobby made me miss the entrance and had to drive around to find it. I guess I finally got what I paid for. read more

This place was an older hotel but it was well maintained. The prices was good and the beds were comfortable. It was also pretty close to a station where we could catch the sky train to get downtown. My favorite part of the entire experience though was when we were looking for Asian restaurant recommendations from the very helpful front desk worker who happened to be Chinese. After recommending several Chinese restaurants, she said, "You should trust the Chinese person!" with a big crap-eating grin on her face. I still laugh when I remember it... read more

I'm a Vancouver local but decided to book a one night stay for a much needed detox. Prices are fair, pretty standard in comparison to similar grade hotels in the Burnaby/Vancouver area. The staff at the front desk were very accommodating and easy to talk to for issues with anything. Great breakfast selection. As for the room itself, the hotel appears to be an older building however the interiors are well maintained. Beds were clean and comfy overall very pleased with the room. The amenities include a pool and a small sized gym with a few ellipticals and treadmills with a selection of weights and a couple other machines as well. Very well maintained and clean! read more

They were good last time I stayed, but this time I got room 319! Holey crap what a mistake ... BC Ambulance has an office in 318. Those inconsiderate bastards were talking outside and doing business like it was mid day ... they even tried their lights at 6:30 right outside my window ... imagine my surprise! I would recommend not getting does on the back side of the lot! read more

The hotel was under construction and our room was right across from the dumpsters, smelled wonderful. The room seemed clean enough but when we woke in the morning I had 4-5 bites. I spoke with the desk thinking bed bugs or a mosquito when I contacted the front desk they said they don't have those kind of problems and shrugged it off. As these bites are continuing to develop they are more similar to a hobo bite. I am on my way to the doctor to find out as the are blistering and running. read more

Clean, the room smells good and close the restaurants and shops. The staff are friendly and breakfast was good.Love this place.

For the class of hotel it is, I think I got a great deal. Nice clean room with a roomy bathroom, desk, Pantene shampoo and conditioner, Vaseline lotion. The towels were a bit dry and hard. Clean carpets too! Big drawer with tv. The bed is big and clean. Clean bedding. Very comfortable bed. Breakfast was at the Chinese restaurant next door. Great food. Scrambled, boiled eggs, sausage, ham, yogurt, pancakes, some pastries and fruits. Cereal and milk. Oatmeal with different dried fruits and almonds. Friendly staff. I love their breakfast bar. read more

This best western is a hit and miss. I came here last year for an industry conference and this is as ghetto and uninspiring as it comes. The staff seemed friendl-ish, however, most looked as though they hated their job. Maybe it was a long day, who knows. read more

Not a bad place to stay especially if you're just needing a place to sleep. I was out and about during the day time and it was a nice, clean place to lay my head down for the night. Free wifi and free breakfast at the Chinese restaurant on the lot (a little weird but it works...). The breakfast consisted of the usual continental fare (muffins/toast/fruit/yogurt/coffee/juice/cereal etc) but also included instant pancakes and some eggs, sausuage, and bacon. Not bad at all. read more

Stayed here for two nights in August. The hotel is undergoing some major renovation. The ladies at the front desk are nice enough. Our room was clean except for the itty bitty spider hanging down the light in the bathroom right above the crapper. The water temp in the shower fluctuated from hot to cold every minute or so. No microwave in the room, was told to bring food to the front desk to heat them up. Seriously? Could not find garbage cans in the front of the building to save my life. Not a one. Advertised as a pet friendly hotel but not even a small patch of grass anywhere. None. We had to cross the street to find grass. The whole place feels cramped. Parking is cramped. The Chinese restaurant doubles as the breakfast place in the morning. Weird. Probably would find someplace else to stay next time unless there's some major improvements once the renovation is done. And if they're reading this, ADD GRASS for pets! read more

We usually always stay at this hotel because we like the location and we always request the same room. This time the woman at the front desk was awful. She said we booked on line and we didn't. We did not get the room we requested. We had to carry a lot of stuff up to the second floor to get to our room. Then the toilet clogged and when I called the desk they brought me a plunger. I said that is not my job. They did not have staff to deal with it so we had to change rooms. Very inconvenient. Then upon check out we could not have our deposit back until the room was checked. We are near 60 years old. We will not stay here again. read more

We stayed here because the hotel was booked by the coach of our softball team. This hotel advertised at the time that it was undergoing lobby renovations . That is an understatement. The entire hotel is being worked on and the place looks like a war zone . The young lady at the front desk was quite snobbish and unfriendly and when we asked about a military rate she had to make a call and then told us NO in no uncertain terms. We were then informed our room wasn't ready and would be ready at 3 pm so we visited with teammates who were lucky enough to get their room and when we went back at 2.45 pm to check the other front desk clerk pretty much scolded us "We told you it would be ready at 3" so we left and went shopping for a bit and didn't come back until well after 3 After check in we called and asked for a microwave which we thought was going to show up later that night. 28 hours and 2 calls later it finally showed up. The security guard who brought it to us then told us not to use the microwave and the coffee maker at the same time or we would blow a fuse. The room had air conditioning but the unit was very loud so bring earplugs if you are a light sleeper. The room itself was adequate but did not make up for all the other negatives For a bestwestern plus this place is a major disappointment .Take away the best and turn the plus into a minus you would have a more appropriate name read more

DO NOT make a reservation! First they do not note online that the least expensive rate is a NON REFUNDABLE rate until they charge your cc and then send you a confirmation. Once you notice and immediately call to cancel they say that they will work it out with their accounting but do not call you back or give you a cancellation number. This location is not truly a good representation of the Best Western chain as they do not abide by Best Western customer service practices and very removed from the Best Western customer service as they do not take care of the customer. Best Western needs to take their name off this hotel as they do not work with you even as a customer that has booked Best Western because of the quality it should represent. Best Western needs to understand the people do expect a level of customer service associated with their brand. Not just to be tricked into making a cheap reservation and being ignored when you need help :( read more