Fast and friendly. I was accompanying my Dad on a shopping errand - it's my step mom's birthday and he was picking up a special charm from Pandora. Super easy and the sales person was very helpful, showing a few before my Dad picked the one he liked. I was sorely tempted to get one for my wife but opted against it. I have a small regret. Packed up in a pretty box and ready to be gifted. [Review 967 of 2024 - 1843 in Florida - 21995 overall] read more

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Not a great first experience! Took my time to find a meaningful gift for my daughters Birthday! Found the bangle, and a couple of charms, the one with the chain says compatible with the Pandora Moments bracelet! It has the words family forever, so quite fitting for the occasion! I had used a 10% off coupon for the purchase! When I get to the store to pick up my gift, the young girl points out that the chain charm doesn't grip the bangle to hold the charms in place like it should, advises I pick another! Then says we have to refund the entire purchase back to your cc, then you purchase all again in store! WHAT NOOOO Just let me pay the difference for the item that fits! Plain no special message on it, but cost more! And I now loose my discount! Finally I tell her to call manager or someone... ends up I had to get the one charm refunded back to my cc, takes 5 days to go back! purchase the other one, which had no special message and no discount!! Very frustrating experience! Went into the chat room, lady said someone would get back to me! No one did! I had to call in again, for all my frustration was only offered me the 10% discount I should have got! Website is not accurate with which charms fit what bracelets, so beware! Not great customer service! Bad first impression! Didn't get the item I picked! read more

Pandora Jewelry - Pandora moments charm bangle I purchased - Jewelry Near Me - Wellington, Florida

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The owner needs to take a long hard look at their customer service. Grant it merchandise is gorgeous there store is ridiculously small with the small staff tripping over each other and wait many times to get into cases. Did anyone take note of ridiculous long lines during Christmas time and you had to wait in hall. Some clerks very nice a couple of others definitely not going to make a career out of selling Pandora jewelry. My advice is to shop for Christmas in July or August. Also returns and exchanges are a nightmare. read more

Love this store! Very Helpful staff in a beautiful setting. I had to special order an item from the Boca location and they made the process so easy and had it shipped to this store where they helped me pick up with ease. They even showed me some products I hadn't seen before so I will be back surely! read more

My friend gave me a necklace and earrings for my birthday, she didn't know that I can't wear silver on my neck or ears, it makes me itch like crazy, it doesn't happen if I wear a ring or a bracelet. We went there to return it and they gave us a really hard time saying they couldn't return it because the necklace was worn, IT WASNT, I swear to god it wasn't and I had to fight so hard and tell her and the manager that over 10 times so they would return the items. I am a manager myself and that was crappy customer service. I know some people lie but you shouldn't assume everybody does and make customers feel like that. Review your procedures because if the necklace was used you guys sold it like that. I hope this helps so nobody else has to go thru what I experienced yesterday. read more

Had a great experience! Christina waited on us she was very knowledgeable! She helped me pick out my new Disney theme bracelet with clips! Everything that they had on display they had in stock. They had a system where you sign in to be waited on it seemed to work well. Had my other Pandora bracelet cleaned while we were waited on. I will definitely be shopping at this Pandora store again read more

Nice Jewelry, cool ideas...moms love this stuff. Something for everyone with lots of individual choices. This location is new but the concept has been airing for years. Our sales clerk was knowledgable and friendly. read more

OMG!! This place was wonderful!! Went in there with my Dad to buy my Mom her Christmas and birthday present. The women who helped us was just amazing!! I highly recommend her. Her name is June DiGaetano. We bought a beautiful bracelet with 5 charms. We gave June ideas of what we wanted n she picked out the most gorgeous charms for my Mom. We were able to personalize the bracelet of all the things my Mom loves!! My Mom is going to absolutely love this gift for Christmas and her birthday. Both my brothers will be adding charms to the bracelet as well. The price was not bad at all altogether we spent $550. That was for the bracelet, 5 charms and 2 clips. I'm so happy with the service June gave us and because of her my Mom will have a wonderful gift. read more

The service in this store is the worse. Always understaffed and manager clueless to real customer service. Manager in this store needs to learn how to step outside the box and not be a uncaring robot. read more

I've been shopping at the Pandora store at the Wellington Mall for a few years now, and have always had a good experience. My husband & I went there this week after dinner to get me a charm for our anniversary. I had seen a charm I liked a lot online and asked the manager if they had it. She was very nasty, and told me "we have hundreds of charms, and I don't know the their names, you'll just have to look around". She has black straight hair and a really bad attitude. I looked around for a while and was looking for assistance. She saw me looking and just kind of looked at me like she couldn't be bothered to either help me or send someone over. I will not be going back to that store. I can get Pandora charms elsewhere, or you know what ONLINE. I will also be giving corporate my opinion. read more