I live nearby so I come here 2-3 times per week. Sometimes we're just coffee and other times for a salad or sandwich. I have consistently good experiences. If you have a chance to have Denise or Leona serve you, you would doubly enjoy your visit. I understand when people have a bad experience, they will post a complaint in the reviews. But there should be more positive reviews for all the great experiences that people have, but don't take the time to post a review. The reviews that are over a few years old should be ignored. This place is clean, has a lot of sunlight shining through and is a comfortable and relaxing place to meet with friends for a meal or just a drink. I can't speak to the drive-through where I've read where people have had a long wait on occasion, but hey people, you can always get out of your car and go in the restaurant. If you see that the workers are overwhelmed and you are in a hurry, do like you would at any other place go somewhere else on occasion. read more

It's a Panera. I don't know what else to say. Food is what you'd expect, a little expensive as usual, the staff is friendly, it's got a good atmosphere, the place is clean. Good place to go have a soup and a sandwich and visit with a friend. Maybe someone you just met on Tinder, maybe a sibling you haven't seen in over a year that you used to spend a lot of time with but have slowly drifted apart because of a change in life, realizing that it's the normal progression of the ever changing evolution of growing up. read more

The boldness and lack of care that it takes to knowingly place a burned bagel in a customer's bag via DoorDash, knowing that customer has no way of asking for a replacement is kind of crazy, especially in this economy where every dime counts. And God help those of us who have careers in public safety that restrict our availability and food options. Never again. read more

Panera Bread - Cinnamon Crunch Bagel - Sandwiches Near Me - Ballwin, Missouri

Good place to grab sandwich and soup. Nice service! They have really good small cookies as well. Quick and easy. read more

Panera Bread - Sandwiches Near Me - Ballwin, Missouri

Placed a small mobile order at 6:10 on a Tuesday evening- said it would be ready by 6:30... it was finally ready at almost 7. Lots of other customers bailed out of the Rapid Pick-up line. The workers looked so defeated, they could not keep up. I will not be using the Rapid Pick-Up in the future- so that I can judge the length of the line before ordering. read more

Ms. Denise C is WONDERDUL!!! Her customer service is just as beautiful as she is. Many people could learn a lot from her. Stay great Ms. Denise and forever safe! read more

Panera Bread - (2) Pick 2 - Sandwiches Near Me - Ballwin, Missouri

The staff at this Panera is so professional: attire, friendliness, efficiency. My order was filled quickly & accurately. Additionally, while seated in the dining area, each table was wiped down with a fresh disinfectant wipe as customers left the restaurant. Hats off to this staff!!! read more

I haven't been to this particular Panera in a while because! When it first opened, the customer service was horrible... orders took FOREVER, like unbelievably LONG. I decided to give it another try... I ordered a pick two with a chicken noodle soup with a side of bread and a bacon Turkey bravo minus the cheese and tomato. I thought this sandwich used to come with avocado back in the day, but I guess I am wrong. I also ordered my husband some food... a salad and a hot sandwich. I didn't wait very long in line- surprisingly! There were about 4 or 5 cars ahead of me and with my experience, previously, I was worried...but, all was well with customer service! Now, the bacon Turkey bravo I had I was disappointed with. I could have sworn that sandwich didn't used to come on rye bread.... Whatever this bread was it was not the simple... white baguette or sandwich bread I wanted it on. I feel like they need to add confirming what type of bread you would like for your sandwiches. I couldn't eat the bread.... I did eat the bacon. Turkey, and lettuce.... A total waste of money..... the soup was okay.... My husband enjoyed his! It will be a while until I am back at Panera for lunch... not very satisfied.... read more

Panera Bread - Drive thru line - Sandwiches Near Me - Ballwin, Missouri

We hadn't had Panera in a cpl years and decided to try them again (for lunch delivery). We were pleasantly surprised bc it was truly really good. It arrived hot and all in tact. The quality was spot on! I ord the Frontega Chicken Sand and a bowl of Chicken and Wild Rice Soup & he ordered an Italian Sand and a bowl of Broccoli Cheddar Soup (his favorite!). It was well worth the price this time (and btw.... they are very expensive for the portions. We will order again. read more

My wife ordered the bacon turkey bravo country rustic ( sourdough bread) sandwich. The breads crust was so stale and hard , I think she might have hurt her teeth when she took a bite of the sandwich! Not good 2 stars might be too high. Won't buy anymore sandwiches at this place. Hope they don't do anything to ruin the soup, or I'll be gone for good! read more

Stopped by for a quick bite. I am assuming the gentleman at the register was new. It took 10 minutes just too check out. I ordered a tea and scone. I normally order the orange scone but they were out of them so I opted for the blueberry. It was just okay, pretty dry. I definitely will be going back to the orange! Dining area was clean and cozy with the fire going. read more

Panera Bread - Cozy fire - Sandwiches Near Me - Ballwin, Missouri

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garbage. even if you order online expect to wait a minimum of 25-40 mins in the drive thru. Every single time. Overpriced garbage.

Service was slow. Everything else was fine. I wish there was there was more variety to their menu, especially for non meat choices.

My favorite food are the mac & cheese and the chocolate chip muffin and it is always delicious read more

Panera Bread - This is the mac & cheese and the muffin - Sandwiches Near Me - Ballwin, Missouri

We went their for my moms birthday and she heard she can get free pastry's so we asked and instead of giving us 1 he gave us 2 he was so nice he gave my mom a large iced tea instead of a small he was so sweet and nice his name was Colton.I still can't believe my mom still alive thank you! Go to Panera bread. read more

Great service - polite and fast! However the potato soup was extremely salty to the point of feeling like it burns. Will not repeat. read more

I really wish this place could lose the older, legacy reviews as it is more or less a new business in a new place. When they moved down the street to this new location seems like the reviews came with. Don't let that stop you from checking out the new concept. The drive thru, though longish, was fast. I think I may have to check out the inside on my next trip. The order was correct and the food top notch. read more

I came to order some snacks and coffee during my drive. It's like every other Panera Bread place. The service was fast, and the food was decent. read more

Came here while in the area because it's marketed as a new concept Panera, and is on legacy Route 66. Mostly consistent with other locations, but it was decorated much nicer and had some additional menu options. Food and service were both great! Nothing revolutionary in my opinion but a fine Panera. read more

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No longer supply a box for a bagel pack. Picked up my 13 bagels in bag! They said boxes were discontinued. So I'm showing up for a brunch party carrying a paper bag to serve from. Not a great idea, if they're trying to just cut costs. read more

This was the most frustrating experience at Panera. This location is often sold out of things we want but today was worse than usual. We waited almost an hour for our to go order. We had other food from another nearby restaurant in the car that was getting cold so we actually left and went home and ate that and drove back to Panera to get our kids food and it STILL wasn't ready. I heard a manager warning customers coming in that it could be a twenty minute wait. They should have been honest so we could have gone somewhere else. I'm also not someone to ask for freebies but I was surprised they didn't at least offer a free drink or something to all the people standing there waiting. I will probably stick to the Town and Country location in the future. read more

Thank goodness for Will & Muara to keep the atmosphere warm and welcoming on the biggest snow day of the year, after some coffee and a cookie and warming next to the fuax/gas fireplace it be for sure hard to tell who has the best hair in west county, duh me! Lol. That's why ballwin is the top panera in the country read more

Wow. I actually went in, placed my order at the kiosk, waited 10 min for a cold sandwich and not one word was spoken to me until my name was called. No greeting, no thank you. The sandwich was good but not worth $8. Never had an experience like this, won't go back. Why so impersonal? Might as well hire a bunch of robots if the staff doesn't acknowledge the customers. read more

Love the atmosphere of this inside! It is bright and clean looking! The patio is also nice! All of the bench spots have charging ports that make it great to come and work at. Coffee and beverages are always stocked but if not just let them know and they will fix it! Food is as usual perfect and the staff are nice! Great community vibes inside! read more

The last 4 (at least) times I have been to this particular location, the iced tea always tastes funky. Yesterday it tasted like coffee. Please please please clean your tea brewing machine! read more

We are visiting St Louis and this Panera (called St Louis Bread Company in this area) was close to where we are staying. The other options for breakfast were closed or far away. I was really hesitant to visit this restaurant because I saw that it had a cumulative 2-star review. I figured "that many people can't be wrong" ... well, that many people were wrong. This is absolutely a 5-star Panera and 5-star restaurant. We placed the order using the app for in-store pickup. When I got to the store, I was really impressed by how nice and new it is. It looks like a new remodel, but maybe it's just kept really clean. There were lots of friendly customers and friendly employees. The food we ordered with the app was available in under 10 minutes, and ready when I arrived. The seating area is much more spacious than some of the other Panera's I've seen. I'll include some photos. read more

Panera Bread - I didn't want to be a paparazzi taking photos of people sitting and eating, so I go this shot of the waiting area near the food pickup. - Sandwiches Near Me - Ballwin, Missouri

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Panera can be tasty and fun, but sometimes the quality of the food (and the service) can be fairly bad. This evening the issue was the teriyaki chicken bowls. We ordered two of these, and the sauce, rice, quinoa, and broccoli in the bowl actually were fairly tasty. The bowl itself is sturdy paper rather than plastic. Hence, 2.5 stars. But that chicken? WAS it chicken??? Boooooooo! Hiss! That cheap, fatty mess hacked and crumbled into curds, resembling something picked up from out on the highway. I literally - I LITERALLY - would not serve that quality of meat to an animal. Get it together, Panera. read more

not sure why I even bother going here. for years the service at this place is lacking and the parent company should be ashamed to let this location represent their brand a couple of months ago I thought I would be better if I ordered online and when in the store to pick up reducing the confusion at this troubled location and they could work at their unhurried pace. a couple of bagels, sliced in half, and one cinnamon roll. order online, get the email the order is ready, go in the door, typical for the location prior to 8am several workers are talking while one person does the work, wait on line, get to my turn, no one can find the order. I show them the email, "ohh, the kitchen staff marked the order completed for the bakery and did not tell the bakery about the order." So I wait and explain the order 3 more times before it is fulfilled. today 21 March 2021 I decided to try again, this time no online order so there is not the bakery / kitchen mistake to trip them up. I watch 4 workers stand around talking, one worker is taking care of the couple in front of me. after waiting on line for nearly 12 mins the couple if front of my has their bagel and 4 butters. Finally my chance to order. 4 cinnamon rolls, "we only have two." makes sense it is 7:52am on a Sunday morning why would you have more than 2 cinnamon rolls in the entire store. me simply: "good bye and have a nice day." Never again I will enter this location and I certainly will not travel to another. I'm sure the business will be fine without me and my money. read more

Ordered a little breakfast, sent teenage to pick up. Got home with 99% correct order... forgot my decaf black coffee... called, they said it was no big deal... sent teenager back, arrived home with a large coffee.. that was literally half cream and clearly meant for someone else... and clearly NOT decaf (if you drink decaf you recognize the taste). This location has steadily continued to slip in quality and customer service over recent years. I have written multiple reviews on its lack of cleanliness (Pre-covid) its gross bathrooms and its employees who stand around on their phones rather than assisting customers. I will not be returning to this location again. I advise you to do the same. I have spoken to managers, I have emailed back and forth with corporate... its just a bad location... Ill go to the one in Clayton... I do not recommend going to this location EVER. read more

Went with a friend. They forgot my drink so I had to go up to the counter and ask again for it. Not a big deal. What WAS a big deal was the plastic shard in my friends mac n cheese. And they gave him the wrong side too. There are much better locations around, avoid this one. read more

My husband just brought me a sandwich for lunch. Ordered tuna salad with lettuce only. All I got was lettuce on bread. No tuna. Not even a pickle. This location is always a nightmare. If you order food here, you need to open the bag, examine all the contents, UNWRAP your sandwich. Only then should you bring your order home. The other time I ate here (indoors), the cashier could not explain how the pick 2 menu worked. I would've left but I didn't have time to go to another location without missing a meeting. Thought it was a one-time fluke, but apparently it was not. I'll never go back to this location. (This was formerly the location for a Steak and Shake that was notorious for getting drive-thru orders wrong 100% of the time...and so the legacy continues, I guess.) If you are craving Panera, I suggest you go to the location at Clayton Rd and 141 instead. They haven't messed up an order YET. read more

We always love Panera but what a bummer today. 2 stars is very generous. Order was taken quickly, but when I got to the window, I paid and was directed to park in a spot to wait. Food came out fairly quickly, but my side was missing/marked wrong on the receipt as no side (when I asked for bread) and I couldn't flag down an employee to correct it so I left without. The squash soup was missing the seed toppings. The frontega chicken is now deli sliced chicken vs shredded chicken pieces, very small portioned, no greens/basil or cheese. Not very well put together, almost seems like it was a pre made sandwich just heated up. For $12, I expected more quality and effort. read more

Would give this location 0 stars if it was an option. Yikes. Drive thru in the morning takes 15-20 minutes. You might as well mobile order or just go inside read more

I don't know why I keep coming here. I guess It's because it's the closest Panera to my house, but every time: long wait. This time it took 38 minutes. If I can give zero stars, I would. Oops, I did it again. I came here, take out, got home, and didn't get what I ordered. Zero stars if I could. read more

1 star is generous. Ordered online and still had to wait 30 min longer than promised time to pick up. Painfully slow even though workers were doing nothing but rearranging the cookies. Seriously - avoid this place. read more

By friend and I often went to the "Breadco" just east of this new location pre-Covid. We were pleased to be able to finally go back this week and knew they had moved. PROS: ** Finding it is easier than the old location ** Parking is easier ** Food is OK CONS: ** A single big dining room with not a soft surface anywhere so It's VERY noisy when it's busy ** With masks, plexiglass shields and the noise, ordering was MUCH more difficult ** It's so much smaller! so seating is much closer together and no more booths (bummer!) Finding a spot for a *quiet* meal and a leisurely chat is unlikely. ** Because tables are closer together, there is much bumping the into or from person in the chair behind you or listening to their conversations. ** It was COLD! There is an entrance AND an exit door in a very small dining area (and only the entrance has a vestibule) so lots of opportunity for cold January air to roll in on people sitting at tables that are right next to the doors. read more

Been here three times, one time they got my order wrong and one time I waited 30 minutes past my pick up time. Despite reassurances it was on its way multiple times, it turns out they never made it in the first place so I had to order again and pay twice. Also, Panera in general is extremely mid in terms of quality and their prices are definitely not worth their under-seasoned half cold sandwiches and 1 oz soups read more

Absolutey UNPROFESSIONAL, i waited in the drive thru for ten minutes and was forced to go inside where we saw someone with a headset on. All of their food is microwaved, (they took off a sandwich because you cant microwave eggs) I saw what I assume to be a manager smoking weed in the parking lot while workers inside are visibly struggling. the most unprofessional panera I have ever been to. read more

I just left this location at 5 pm. Restaurant was pretty much empty except for a manager and two employees talking at the register. I entered, no greeting. I walked up to the register, I was ignored. I stood there, they kept talking. Finally, one of the employees must have seen my horrified face and decided to step to a register and say, " I can help you." The manager paid no attention and kept talking. I purchased one bagel (most likely my last) and left. Your food isn't that good that you can dish out this kind of service. I certainly won't be returning. read more

This Panera often gets our order wrong and the latest experience this AM sums them up perfectly. I waited at the drive thru for 5 minutes without being greeted for my take out order as the manager and 3 other employees just chatted it up. Nothing like hangin at the Panera drive thru to kick off your weekend! read more