Obviously franchises are limited in menu and design but they can individually stand out with staff, location and cleanliness. This location has all three recently with a great and helpful staff, someone scheduled specifically to clean the lobby and interact with guests, and fast service. Also if you pay attention there's many deals and discounts that can be stacked from the app and promo offers. Right now they just released a Dubai chocolate cookie to capture some of dubai chocolate's popularity. It's solidly dubai but with extra sweetness with a pistachio cream center. Maybe a little too sweet as part of the appeal of pistachio/chocolate is a balance of flavors. Overall though I think they are worth a try. read more

Panera Bread - NEW Dubai Style Chocolate Pistachio Cookie ! - Sandwiches Near Me - Durham, North Carolina

I come here on my lunch breaks and it's very clean. I've had a few mishaps here where they forgot dressing or chips, but they always covered it after. Interior could use a little spruce up. Food is pretty on point for me though. I really enjoy their salads, lettuce is usually pretty crunchy and fresh! Sandwiches are great too. People are friendly and always willing to help. Sweet lady that comes around and checks on everyone :) read more

Panera Bread - Sandwiches Near Me - Durham, North Carolina

Grabbed some lunch at the Durham, NC, location off Page Road. Every time I eat at a Panera I question my choice. I had a pick 2 with Mac N Cheese and a Ciabatta Cheesesteak. Also ordered a small Mango smoothie. It took forever to get the smoothie and i wouldn't call it a smoothie. More like some thick syrup and some sort of blended ice chunks. Typical Panera Bread ambience and service was stale and unfriendly. Took our takeout order to-go and ate back at the office. The sandwich and Mac were ok. I would eat here in a pinch but I think I am good on Panera regardless of the location for at least another year. read more

Panera Bread - Sandwiches Near Me - Durham, North Carolina

I was concerned about all the negative reviews. But decided to go anyway and I am glad I did. We both ordered 2 different salads with chicken and it was all extremely fresh and tasty. Looked just like the pics on the website. People working there were all helpful and pleasant. read more

Nice Panera location, the food was good and the staff is super nice (they also gave me extra piece of bread:) read more

Panera Bread - Chili bread with extra bread XD - Sandwiches Near Me - Durham, North Carolina

Don't let people with horrible attitude to work in morning shift pls. Ruined my mood for the day.

The food was subpar at best. The service was lackluster and well the overall experience left us not wanting to visit again. We have eaten at a few restaurants in the area but this was not the one to stop at. From the other reviews, I should have been mindful. However, i wanted to give it a chance. Normally, I can give you a breakdown of everything that was good and bad - for this one, it's not worth the time. You see the other reviews, trust them. read more

Panera Bread - Tuna sandwich and soup - Sandwiches Near Me - Durham, North Carolina

Great people great food great price. Danyele might be the greatest cashier experience i have had in my life

The customer service here is horrible, they have the most rude ppl taking your order. I went there to get my child Mac and cheese these last two days and will not be back. I rather drive to another one than to deal with their horrible customer service. & both times I was greeted by mumbles by an associate named Brittany I believe, and when I asked what did she say, she had an attitude. Don't work in customer service if you're going to act like that. Never coming back and wouldn't recommend. read more

A very frustrating experience because of incompetence and laziness. I knew we should've gone elsewhere. 45 minute wait for our online order, I thought it was because they were so busy but it was completely empty inside when I went in to find out where the order was. I'm done with this company. read more

I swear, this Panera always messes something up. A year later and still not getting sh** right. I ordered a Caesar and they gave me what seemed to be a tablespoon of dressing and who knows what other dressing. It looked like semen if you ask me. Worthless staff. read more

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This store went downhill before COVID. I heard it is owned by an investment firm. The store continues to decline. Constant rotation of kitchen staff is a problem. Quality and consistency of the food, and its' preparation is spotty. Cleanliness continues to need improvement. I remember when you were not sure you were going to find a table to eat at. It would not take much for it to return to glory but management obviously does not have any interest. Even a novice like me could double the number of patrons in 2 months. I still hate to use the dirty bathroom, and my wife feels the same. read more

We are all entitled to our own opinions, right? Well here's mine: Parking: 3 Location: 4 Decor/ambiance: 4 Customer Service: 5 Nothing like hot steamy mac and cheese (Baja Mac) from Panera! This is a dope new location new to the area and i'm sure it will do well thanks to the new business offices nearby. Great parking and lovely decor! Friendly staff - Nana was the cashier that helped me and she was so nice. She gave great suggestions, was patient with me and answered all of my questions with class. Great experience from Panera today! read more

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Just checked out this new Panera and what a huge disappointment! Yes it's new and clean, the employees are friendly, but there's some finer points that are really annoying. The parking lot for one is the worst layout and confusing as can be to get in and out. The weirdest thing is they put a huge stone wall behind the handicapped parking spots making it really difficult to get in and out of them for those who are already compromised. The food was typical so-so Panera. We were the only two people in line and taking time to decide yet we had three employees continuously trying to get us to hurry up and order. Really, chill a little. There's a strange fabric on the seats in the booths that almost acts like Velcro making it nearly impossible to slide or move with ease. It really was strange. Glad we tried it, but we'll probably visit another nearby location that's more comfortable in every way. read more

Panera Bread - Sandwiches Near Me - Durham, North Carolina

Panera proving itself once again to be terrible. Every part of this order is wrong except the type of sandwich. Is it really that difficult? read more

Panera Bread - Sandwiches Near Me - Durham, North Carolina

This is my Toasted Steak and White Cheddar sandwich. I'm not sure if I'm more surprised by how small this is for the $11.12 charge or the Seamless charges of $13.88 to administratively get it to me. Regardless the sandwich was not worthy of the cost. read more

Panera Bread - Toasted Steak and White Cheddar sandwich - Sandwiches Near Me - Durham, North Carolina

This location has been our weekend to go , awesome service , good order accuracy, smile and polite while Serving orders. Keep up the hard work. read more

The brócoli soup is to die for I like it and employees always give attention to detail to customers

Every fifth or sixth trip I make to Panera seems to result in my order being incorrect. I don't know what it is, but I may be better off figuring out how to make their menu myself. I placed a rapid pick up order today, thinking the service and product options would be the same as they are during the week. Not so. I ordered a family feast, which is over $30, three times the amount I usually order, and included a tip. As always, I requested a substitution of the french baguette. I asked for sourdough bread to replace it. I waited for my order, and instead of calling me or letting me know I could not have sourdough bread as a replacement because it was not "equivalent" there was a full baguette in my bag. My issue with this, is that any other time I place an order for a you pick two, I am allowed to substitute sourdough bread for a bagette, and sometimes I even receive both. I don't appreciate being lied to, nor being told that receiving my substitute is an issue after my order is handed to me. I should have been contacted at the very least versus being made to wait for an INCORRECT order. I am very disappointed. read more

Visited this Panera this morning and order a ice coffee and a bacon egg and cheese on a bricho bun. And not only did I get told they don't do large ice coffees anymore, I also didn't get my bricho bun, I got everyone on 2 pieces of toast. I'm sorry I paid also $7 to get toast that is unacceptable. This Panera needs to do better read more

I love this Panera because of the location. The drive thru service is great and they keep the line moving. Inside, the cafe is updated with ample seating and the market atmosphere. I suggest signing up for a My Panera rewards card and watch the rewards add up based on your spend. They also do catering and we have had success at our office. They are timely, the food is always fresh and service is great. read more

Whatever you do do not use the drive-thru!!!!! IT. TAKES. FOREVER...... and ever..... Then, unless you are familiar with the menu and know what you want, it is impossible to read the menu posted 10 feet away..... so we had to ask questions and IT. TOOK. FOREVER. and then we ordered and WAITED IN LINE FOREVER. Ultimately, the food was OK. But next time drive down to Fount a mile away. read more

Consistently good and FAST service. Staff could definitely be friendlier, but overall happy.

I picked up an order for the first time today at this location. I was excited to eat my sandwich and half way throught finishing my sandwich I found black over ripe avocado which I was about to eat...totally disgusting... read more

Panera Bread - Over ripe avocado - Sandwiches Near Me - Durham, North Carolina

Incapable of following simple instructions. Food orders consistently come out incorrectly. Service is slow, even if they're not busy.

I really didn't want or need to hear life story of the guy making my food and how he prefers pudgy girls over skinny ones, I'm late for my lunch break thanks to you. If you're going to make your customers wait 35 minutes for a cup of soup and a sandwich maybe have the courtesy not to make them listen to all your grievances while they wait. Nobody wants to hear it. This happens time and time again at this location, it's a real bummer. It's pretty much part of the Panera experience for me at this point. read more

Finally a Panera location that is close to visit for lunch. The parking situation is a cluster but the food was good. I ordered the you pick two with a cup of french onion soup, the frontega chicken panini and a piece of baguette for my side. I was a little disappointed with the soup, it had way too much cheese and no croutons. Typically there is an employee checking the bags but there wasn't anyone there when we picked ours up. read more

This is a typical Panera, which to me means good and relatively healthy dishes but sometimes small portions. We have used their catering services for boxed lunches and were pleased with the service. I've also gotten some breakfast sandwiches and coffee here, mostly through discounts on my Panera card. One minor setback was one time they did not replenish the hazelnut coffee when I was there but I just went with it and got a different coffee. read more

Curbside orders take so long I end up just going in after waiting 10 minutes to pick up an iced coffee. Super rufen employee this morning. She brought out hot coffee and I'd ordered ice. She went back in and brought out a big cup of "not hit" coffee- cold cup, coffee, no ice. When I said " can I have one with some ice in it?" She rolled her eyes and huffed at me "ma'am it's ICED coffee" - exactly my point, I dont think you understand that term. On the third try she stomped out, shoved my drink at me, no "sorry," no "thank you." I guess she's mad she doesn't know what "iced" means. read more

Absolutely horrid! Will definitely not be back to this location or any other Panera if this is the example that they are setting fir themselves these days. The doggone service is ABSOLUTELY abysmal. I placed an order online line last night. I got the notification that my order was ready and was awaiting pickup. Arrived at this Panera at 8:30AM. The place was not really busy at all (should have been my first clue I guess). There were plenty of employees on hand. So I get a text notification and, I am supposed to pick up my order at the rapid pick-up. However, there are no bags there. So, I get in line and was waiting there more than 10 minutes. They only have one person at the register. The other employees milling about. No good mornings or other greetings whatsoever. I finally get to the front of the line and I inform the cashier that there is nothing in the rapid pick-up. She informs me that I need to go to the window and ask "them". Really? After waiting over to mins to see you. Waddle your little butt over there and get my d@mn order. I walk over to the pickup window and these fools don't even ask if I need help. I standing there looking workers dead in the eye and nothing. Ughhh! Look, I know times are different. But, customer service at this place needs to improve. Have some pride in the work that you do. And why were some of my bagels cold? Plus, I ordered a pecan braid and they gave me a bear claw. This is ridiculous and this locationis out of order. I will be contacting corporate and whomever will listen on this one. read more

As far as Panera goes, this one falls short. As with another reviewer, I've frequented this location several times and found the drive thru experience to be subpar ( although I have limited drive thru experience with Panera.) I usually have to wait a bit for service and have either had issues with my order or found them to be really slow for basic items. The vibe to me is a Panera that's been there for a while and training is lacking and employees are lazy instead of a new proud Panera where everyone was trained the same and excited to be there. I'm worried to order something complex. From the reviews it sounds like the drive thru is the major issue. For management to improve this location they need to improve training and maybe implement some quality control. I recommend management drive thru a few times a week to see for themselves. I final note that can't be changed now: the drive thru is really tight to navigate. It's hard to be close to the window. read more

Dirty tables. Ambivalent customer service. Several items out of stock. Typical 2022 chain restaurant experience. Not a good value for the money. read more

Some of the worst service ever. I went to the drive thru and didn't get a greeting or anything. I said my order and had to say hello? because he didn't respond. This was my 4th time going to this one and they failed every time. Wtf. read more

Unfortunately this Panera falls short for us. We love Panera but at this location we always seem to have a problem. We frequent this location a lot as our apartment is less than 5 minutes away from this location. We usually opt for the drive thru or order online and pick it up. I've ordered a green goddess Cobb salad and when I got home I realize it was missing 3 toppings. When I tried to call the store, no one answered so I called the next day. The lady said she would remake the order (which was very nice) but I was disappointed with missing 3 toppings on a salad that had no modifications to it. Often we are missing chips or bread from our order or just missing small things. I've even gotten home to realize I'm missing a whole sandwich. Today was no different. We went through the drive thru and checked the bags and it looked ok but we were trying not to hold up the drive-thru line. Once we get home, we realize we were missing chips. It's just super disappointing and frustrating to spend so much money here and have an incorrect order 90% of the time. read more

Panera Bread - Bbq chicken sandwich Green goddess salad - Sandwiches Near Me - Durham, North Carolina

My family enjoys food at Panera. This particular location is 5 min away, and is typically my go to. This location however, always messes up our order when we take it to go. Last time, they forgot to put an apple and bread with our order. This time, they forgot to put chicken in my Mediterranean bowl. I called this time, as I was pretty upset about not having any meat with my meal. I spoke to someone who asked if I wanted to drive back (no thanks) or take a "rain check". Not sure how their rain check works, but the lady said that she "wrote my name down" and to just mention her name to claim my order. Sounds sketch. Will opt you go to a different location next time. read more

I want to thank Panera on Miami Blvd, Durham NC for taking my last minute order for a company luncheon and getting here on time! Really appreciate it and will definitely be ordering from you again very soon! Food was labeled correctly and delicious, right down to the yummy choc chip cookies! You guys rock! Thank you! read more

This Panera was average. We ordered on our way and it was ready when we arrived so that was good. It wasn't very crowded- maybe 3 other people there? We arrived 5 minutes after ordering in the car and the food was already cold. I got the autumn squash soup and it was still delicious- my favorite food Panera has!! The bread was cold, although they did give a nice slice. My husband also got the soup and his was also lukewarm and the sandwich (steak and arugula) was lacking on sauce making it quite dry - he gets this regularly. So - food tasted normal but not a good temp and lacking on some elements. The restaurant itself looked clean (it's very new) and the staff seemed polite also. read more

Panera Bread - Autumn squash soup!! - Sandwiches Near Me - Durham, North Carolina

Love how convenient this drive through is. Favorite place to grab something healthy. Glad they are open during the COVID19 pandemic AS WELL AS using proper PPE such as gloves and masks. More businesses should strive to be like Panera. read more

Really terrible service. We won't be going back here. They don't communicate at all what's going on with your order. The screen up front that says when your meal is being prepared then when your meal might as well not exist as they just do whatever with that. I stood at the counter for a while, no one acknowledged me despite several of them passing by after my order said it was ready. When I finally asked about it she said they had to remake it. Didn't offer an explanation and acted like somehow it was my fault with an attitude....ridiculous. read more

Third time disappointment. Placed a pickup order for bagels. The screen notified that my order was ready. Before seeing KIA (manager) my order was already cleared for 15 minutes without any communication. Kia stated that they might still be preparing my order. Doesn't make sense if the order was cleared off the screen. (Forcing time) While waiting for a confirmation of my replacement I proceed to hear KIA and DANYELE talk about me and other customers as if they were whispering. Completely unprofessional. Two managers gossiping about their patrons. The attitude is out of hand at this establishment along with lack of communication. read more