The service was slow. Our in-person order was ready before our online order, which was placed about five minutes earlier. It was before 2pm on Monday. This location does not have the display to show when the order is ready nor did I see the tablets to order in restaurant. There were customers eating but it wasn't too busy. The food was hot and our order was correct. read more

We've been here to pick up orders and haven't had any issues in the last year. It's been a lot better since the last time I reviewed so figured I should update. Friendly staff, good food. read more

All I can say is HOLY COW. I lied, I will say alot more than the cow thing FIRST of all. In the sandwich hall getting ready to order and asked about the bread selection. Girl LAUGHED at me and SPIT in my open mouth!! Impressive. She says they are LOW ON BREAD SUPPLY??? How does the sandwich cafeteria not get enough bread??? Erm, maybe you could consider getting a grip on reality. The rest of us are trying. THIRDLY we did like the soup. Slurped it like crazy. Made a big ol mess out of it. So much Slurping. Police did have to intervene eventually... And FINAL of ALL, I enjoyed the portrait of the man eating a bagel hung on the wall. The more food I ate, the older the man in the picture seemed to become. Really nice touch. Broncoli read more

Always hits the spot no matter which restaurant I go to. I love Panera! Mac & cheese is the best

Came here for lunch today with a friend. I love their chicken noodle soup. The service was quick and I don't think I've ever had an issue with my order here. The restaurant can get really busy with students who come to study and people coming to the mall, but there is always a clean table ready! The food is a bit pricey, though in my opinion read more

Panera Bread - Home style Chicken Noodle Soup - Sandwiches Near Me - Erie, Pennsylvania

One of the worst Paneras when it comes to pickup orders. Every time I order, something is missing and I have to go back in. Curbside is worse because the "I'm here" links in the emails, texts, and app always give you errors, and they never pick up the phone when calling the number on the sign. Wherever the links do work, they just never come out and I have to go in anyway. I don't know if Panera's system in general is messed up or just this store's, but the convenience they offer is very inconvenient. read more

Great location...they don't shovel their sidewalks to help keep the undesirable people out.

We often look for Panera when we are traveling. It seems a step above fast food and has more selection. We have stopped at this Panera several times (most recently 8/22/2021) and always been happy with the service and the food. read more

I am a member of their sip club. I order from Panera daily and I have had nothing but good experiences. They always seem well staffed and friendly. It's actually something I look forward to in my mornings. read more

While just after 4 pm on a Saturday afternoon is probably not prime time for Panera, my experience today left a lot to be desired. The order taker screwed things up badly. My wife ordered a U Pick 2. The caprese 1/2 sandwich and the summer strawberry salad. My order was for a full Cuban sandwich. The order was entered. We paid using 2 Panera gift cards to cover everything and were given a pager to let us know when it was ready. As it was a to go order when the pager buzzed I went to the pick up area. I took the only order there and the prep worker called out "have a nice day." We left but at home found that there was no full Cuban sandwich in the bag. My wife called and was told to come back to pick up the sandwich. The worker at the drive through window wanted to see a receipt, but we'd never been given one. Again we drive home and sit down to eat only to discover that my wife's 1/2 caprese was a half Cuban. The A team was not on duty today & it's obvious that nonsense of the managers on duty we keeping tabs on the restaurant. Yes we're old and a bit creaky but everyone should expect to have better service than was displayed today read more

Really disappointing. This store has a bunch of grumpy, lazy people working that lack any sense of urgency or hustle. First time going to this location and we will not be back. We went in between the lunch and dinner crowd and it still took a ridiculous amount of time to order and make a simple smoothie. You could tell the manager set the tone for the crew and it was not a good tone. Not one smile, not one polite word exchanged in conversation with me or amongst the coworkers. Once working in the food service industry I was taught to leave your personal business at the door and walk in with a smile on your face no matter what. Guess we will go to Chic-fil-A from now on they seem to get it. read more

i used to count on Panera for really good and fresh food. This location has consistently disappointed. Stopped there the other day and the turkey/avocado sandwich was okay but the Greek salad was not good. It consisted of old, wilted lettuce that tasted terrible and had very few olives. Not what I am used to expecting. Come on Panera you are better than this! read more

I ordered a whole meal and did not get the soup I ordered. In the past they have been good to me but this new guy blows. You need to train your employees better. On top of this I am not feeling well and was looking foreword to this, I drove home to realize I did not get my soup. So I give 3 stars. Mid experience, do not recommend I am now taking my business to the other Panera on peach street. read more

The chicken on my sandwich looked and tasted like Rafiki from Aladdin's foot. Bye Felicia, and ciao-batta Panera. Thanks for the Frontega fire logs. read more

I prefer this place over the one near Walmart - not for any significant reasons. The one by Walmart is spacier, but also louder and harder to study. The food is a tad overpriced, but I shell it out ONLY bc their mac & cheese is superb! Their carrot cake is also very delicious. Wayyy more delicious than their cupcakes - which is dry and a little bland for the steep price. My last complaint is that the utensils here are REALLLY yucky. One time I had to trade in my fork 3 times to get a decently clean looking one; the girl behind the counter said that most of their utensils look like that so I shouldn't bother asking for a replacement. That is pretty gross. Other than that, a decent place for food, but a great place to study. read more

This is the worst Panera we stopped on our road trip. All the items were not in order. Turned around to pick the rest of the food. The sandwich wasn't packed properly and half of the sandwich was missing chicken. read more

Expensive and everything always tastes the same. Extremely over rated. Go to Jo's Brooklyn Bagel instead and get yourself a good breakfast sammy for half the price. read more

All I wanted was a salad. The Greek salad picture looked great! It was full of chick peas olives, tomatoes, onion, feta, other veggies. What I got was Romain lettuce, two very small olives, a large pickled pepper, one cherry tomato, and I think maybe there was a sliver of onion. If not for the feta I would've called it a salad made by a lazy cook. I will not go back. Sorry Panera, you're standards have slipped. read more

Not gud I did not even like it a lot and it was very stink My Mac n cheese was not warm, it was not even a little warm and it was very much low-temperature read more

No breakfast after 11 am on a Saturday. Surely in this day and age it isn't too hard to toast a bagel and make breakfast sandwiches later on weekends at least. Many people in this community work off shifts at local hospitals and eat breakfast late. Don't get me wrong, if you would serve it later I would buy it, but it is easy enough to go to one of the less expensive places up the street. read more

Have had several orders wrong from this particular Panera. Each time I went back to have my order corrected and Was not offered a coupon or a free drink or anything. I seem to remember back in the day when customer service meant something. Guess I'm old and expect good service. read more

So disappointed in the customer service here! I tried using my Panera rewards and something was wrong with the settings apparently. I attempted to explain I had a certain amount off due to a reward saved and an extra reward coming following this purchase. The machine denied my rewards. After the transaction, I showed the associate my rewards due and asked for the credit. She literally shrugged her shoulders and walked away. So I was out the savings and the next reward. WHY advertise the program if you won't honor it, then have sales staff that won't assist in the issues either??? Not returning! read more

My girlfriend and I ordered Panera for dinner. Completely wrong delivery was made. I called into the store to ask if there was anything they could do and they acted like I was the problem. No refund, still don't have the food we ordered. The woman on the phone could not understand that our order number was different than the one that was delivered. I have always had problems with this place. Avoid at all costs. read more

Worst experience ever ! Picked up the to-go order and noticed they misplaced some of my ordered items while I was in parking lot. When try to go inside to change it, they locked the door already as it was store closing time. I accept the fact that they cant open for a new customer, but I just got out with my order few seconds back, they dint have courtesy to check whats the problem with my order. They were not ready even to open the door.. this was my worst experience ever in one of so called big chain of restaurant!:( read more

Refreshing but too expensive and they don't care if you get a fork or the baguette they charge 4$ for not worth it!

A Joke! The menu is very limited, portions too small and prices are high. "Clean food" does not necessarily mean low calorie or even healthy! Take a look at the mac and cheese, for example. 950 calories and 61 grams of fat per serving plus a whopping 2450mg of sodium when the limit is recommended to be no more than 2300mg a day. Are you kidding me??? And there are many more examples too..., look for yourself on the website. Mickey D's, Wendy's and Subway have healthier options available at lower prices. Don't fall for the catchphrases, do your research and know what you are really eating. read more

I love panera bread and have been to many of them throughout the states and in erie (all 3). I ordered the soutbwest chicken tortilla soup to go and i literally live 5 minutes away. When i got home my soup was ice cold. That means they didn't warm it up, it wasnt fresh. I don't know whats going on there on the weekends but its not the panera that I've grown to love. read more

Ordered online for rapid pickup and part of my order was forgotten. I called to have them credit my card and they said they couldn't partial credit and I could come in to pick it up. I was already home and that's an extreme inconvenience so I've now paid for food I won't be getting and am disappointed in that level of service. read more

One of my favorite Paneras! Great tomato soup with a sandwich on focaccia bread or an apple salad. Very fresh food.

Maybe in a pinch to busy quality just not there lately customer service nightmare along with prices

Always a great fall back place when you need a quick bite. Same as all other Panera Breads across the US, great taste, good quality and quick. read more

I often visit Panera during my business trips to areas around Pennsylvania and Ohio, so I usually hold Panera to the same standards that I see at every location. As with every chain cafe, I expect timely, professional settings and manners from the staff, but two ladies in particular made some very offensive remarks during my evening visit on Tuesday this week. I noticed they were harassing two coworkers and exhibiting extremely unprofessional behavior with profane remarks in response to two of their coworkers. I did not get the young lady's name, because she walked away rather quickly, but I know for a fact that one of the women harassing her was named Maria, and I couldn't read the other lady's name, but I noticed she had two blue hearts (her name was in cursive). The two ladies were dropping the "f" word noticeably loud in front of customers and exhibiting harassing behavior. I noticed that during that time, there were other people, including several small children, who also heard the feud. The French onion soup I got came out cold due to their feud. Needless to say, I believe that this exhibition of behavior will make me stay away from Panera for a while. I believe that some disciplinary action should be necessary. read more

Went through the drive thru, ordered a bagel with cream cheese and a coffee. My total was $4.32, I gave the guy $5.35. He handed me $0.03 and I told him I gave him a 5 and he stared at me blankly. Whatever, brain fart, we all have them. I get home, open my bag, no cream cheese. There's a knife, but no cream cheese. I hope this kid makes it through high school. I will be getting my bagels elsewhere. read more

Fantastic. I frequent this Panera in particular because of its convenient location, cleanliness, friendliness of staff, and the ability to still eat "clean" on a budget. I do not eat out frequently, but Panera tempts me on a daily basis! :) the new Thai flat bread is out of this world, as well as my signature favorite, the Fuji Apple Chicken salad. Their iced tea is always fresh, the hazelnut coffee is incredible, and the shortbread cookies are perfect. Thank you Panera on Peach!! read more

Panera is always good but service is poor and they often mess up orders. I just ordered a latte and it is slightly above room temperature. Very annoying read more

I have had very disappointing experiences here. Always lacking in quality! Most recently, I ordered Rapid Pick Up online. I got there early and food was already waiting - they weren't busy so it was obvious they made the food when I placed the order and it was left to sit out until I arrived. Got home to realize the soup was watery and very unappetizing. Took it back and learned that the entire batch was like that - in my opinion it should never have even been allowed to be served! Placed a new order and had to argue with the manager because the new order was more expensive and they weren't will to comp the difference, even though the original order was so disgusting that I had to take it all the way back. They should have been apologizing and asking what they could do to make it better and instead they argued with me and the manager was very rude. I would consider myself a very reasonable customer, and the customer service I received was beyond disappointing and unacceptable. read more