Love Panera and it's always an experience but this one needs to work on the freshness.. got a sandwich and salad and the salad was great but the bread is SO hard I couldn't even eat my sandwich... service was fast and friendly but doesn't help when the food is inedible.. read more

Been here a few times and it's always something. Today I ordered 2 sandwiches and was waiting for at least 20 mins after ordering even though there was no one else there. Then they forget one of the sandwiches so they made another but it's the wrong sandwich. I didn't find out til I got home and I didn't wanna go back after already having to go inside previously. There was 0 people inside and no one else in the drive through and they still mess up a 20 minute order with 6 people working. read more

I feel like they throw nothing but teenagers on shifts by themselves. There's attitude for ordering well before a reasonable time to close. So many things aren't prepared and therefore they can't sell it. Or they are either out of an item. Don't get me wrong, some of them are polite and just are being honest as far as the items being out. But the "management " of the restaurant just needs help. read more

This Panera was super clutch Friday night on the way back to our hotel. It was right by it and stayed open until 10pm, which was surprising in this tiny town. It even had a drive thru! Lol. I ordered the Roasted Turkey, avocado BLT without the bacon of course, chips and their Turkey chili. The sandwich and chips were great! Per usual, but the chili was a little odd. It had chick peas in it. And I love chick peas but not in my chili. I didn't finish it. It was just weird lol. Kind of like when someone puts raisins in the potato salad smh. But overall, I enjoyed everything else! Especially for a late dinner. read more

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Is it me or has the menu gotten smaller over the years? Since it was next to our hotel and they have drive thru, we decided to check it out merely because of location. Unfortunately they were out of bread (isn't this place known for bread?) and we had to order a different bread for our sandwich. Little did I know the sandwich was going to be about half its size. They don't serve breakfast all day and they got our parfait we ordered also. Not the best experience I've had at a Panera. read more

Panera Bread - Avocado chicken melt - Salad Near Me - Hinesville, Georgia

we placed an online order 2 hours to them closing and showed up before they even began closing and was greeted by a friendly worker who guided me to the online orders but as i was doing so i was approached and stared at by another female worker who gave me a death stare and then gave a thumbs up as if it were a problem that i showed up 2 hours prior and was ordering food i will never give this place my service again and let this be a warning to anyone else attempting to eat here the food was great though just the customer service needs improvement read more

Im going to assume this location was short staffed so thats the reason for the ridiculously long wait time in the drive thru. I just wanted a quick salad on my way home and decided to come here real quick. But what should have been quick, took a very long time. Luckily my Asian chicken salad was delicious and the worker gave me an extra salad dressing so that definitely made up for the wait. Next time, I'll order ahead though. read more

Panera Bread - Asian Chicken Salad - Salad Near Me - Hinesville, Georgia

After getting food here at least five times, it never fails that something will be missing. Also, last time we went we got screwed out of our food. Don't waste your money. read more

Panera Bread - Unrated Baja bowl with no chicken. - Salad Near Me - Hinesville, Georgia

Ohhhh mannn!!! Uggghhh i hate to do this because I love Panera soooo much but today was horrible. I had a damn ROACH fly onto my table!!! Luckily I had just finished eating but lawwwddd y'all need some serious pest control! read more

Panera Bread - A roach the fell onto my table!!!! - Salad Near Me - Hinesville, Georgia

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Currently sitting in a empty restaurant and I couldn't take picture of any food because I've been sitting in the lobby for 15 minutes after I ordered 20 minutes ago so I've technically been waiting 35 minutes for a bagel and a iced coffee which I have a subscription for. There is nothing at this point that will keep me having the subscription if I am waiting 30 minutes to get an iced coffee. The service here is slowly declining I don't know if it's due to management or due to simply not caring but the quality of the food here has also diminished I used to love breakfast here but it is getting worse and worse every time I come I'm sorry for leaving such a negative review but hopefully it will change things for the better. read more

Panera Bread - Nothing - Salad Near Me - Hinesville, Georgia

Highly Dissatisfied! 0/5 Stars. Everything about this order and store (Cafe#204953-Hinesville) went wrong. I ordered (at 7:06am future pickup for 8:15am) a Bacon&Spinach Soufflé, Orange Cranberry Muffin and Chocolate Late. At 8:09am I got a text saying my order is ready at the Rapid Pick-Up shelf. I arrived at 8:15am and it wasn't ready. I had to wait for another 10 mins (8:25am) before it was ready. The Soufflé was still being cooked and wasn't ready yet. I Was told when I arrived the Orange Cranberry Muffin was out of stock even though the app says it wasn't and I paid for something I didn't get. Finally latte says it comes with whipped cream and chocolate drizzle neither of which was in my coffee. They literally messed up every aspect of my order. Wouldn't recommend this location. Also several times I've gone the the Drive-Thru and they have been out of stock of items and had to drive off. This store seems to have stock issues for a long time now. read more

A very big Panera in a small, southern town... I was surprised to see how big of a place this Panera Bread was for such a small town like Heinsville. Besides this, the Panera itself was one of the better ones I've been too. The service was very friendly, the food was prepared fast and hot, and the Panera itself was one of the cleanest ones I've sat in. The best part of the Panera is that it's not that far from where we are staying, so we will definitely check it out one or more two times before this trip is done. UPDATED: 29 Jan 18 It's surprising to me to write this, really. This is the first time I have ever come back so soon after writing a review to provide and update, but I do believe it is warranted. My wife and I have now stopped in three times - as the previous review indicated, it was good, very good. But the last two, consecutive stops have been less than stellar. It's been one error after another, that simply is a lack to attention to detail. Whether it was making a sandwich with sausage or bacon, when we nicely asked for neither, or the sandwich came with just a shadow of scrambled eggs, the cook staff in the back just isn't cutting it. Management appears unwilling or un-wanting to rectify the situation as the manager on the third stop had her kids with her at the store - sadly unprofessional. I'm sure there's a perfectly good reason for this (on a school day) but... On the third stop they had a problem with the bathrooms - they literally block the way to get to them - I'm not sure that is actually legal. Anyway, instead of trying to correct the problem, the manager just put up "Out of Order" signs. Again, a poor showing of trying to let the patrons know what's going on. This Panera needs a definite intervention from corporate... read more

Panera Bread - Sad state of affairs when it comes to getting egg with your sandwich! - Salad Near Me - Hinesville, Georgia

Not the best service! Food was decent, but the Service could use some work. Order a $70 meal for five and was supposed to be inside pick up. When I arrived it took several minutes for someone to ask if I needed help. Some guy in line waited 15 minutes before he was helped. They ran out of baguettes but did not offer any thing as a substitute. When I got home they forgot my Turkey Chili and a bag of chips for one of the sandwiches. I called back to speak to the manager and she relayed "sorry for your inconvenience" and click she was off the phone. I guess it was my fault for calling so close to closing time looking for help on missing food I PAID for... Best of luck in getting your whole order! read more

We ordered thru the app w/ no prob. P/u no prob. Sandwich...prob. The sandwich was good but I just wish my abs were as hard as the bread was. Kettle cooked chips (yum), Dr. Pepper check. Price reasonable. read more

If you do get food from here, make sure to call ahead and ask if they have the food you want. After 10am, they barely have anything. And I don't recommend ordering from the app for this restaurant. Or DoorDash/Uber Eats. They have messed up my order so many times, it's unbelievable. The only thing I recommend, is the coffee in all honesty. The staff (most of them) act like they don't have any sort of customer service experience. Some of the ladies here act like cold hearted women. There was one lady who quite literally yelled at a customer in front of my husband and I one day. The customer left and so did my husband and I. When I came back a few days later, she was still working there. On top of it all, they are short staffed. At the busy time I've been there, they've only had four people working. And the manager wasn't even working. She was supervising. read more

Rude customer service. The young ladies at the cashier are nice but the ladies in the kitchen are rude. Service is disappointing. Baguette super hard. I asked for my croissant to be warned they didn't. Then I never got my smoothie. Had to remind them. Then I asked one of the ladies if I could get the chips instead of the bread and she just looked at me and ignored me. Had to ask another person. I ordered a pizza and was told they were not making any pizzas. Then moments later they were making them. When I brought it to their attention the young man offered to make me a cheese pizza because that's all they had left. I appreciated that. He was about the only nice person in that restaurant. read more

Received a breakfast reward on my Panera card and I selected the Artichoke and spinach soufflé. It was actually pretty good. The eggs were cooked perfect and the crust had the perfect golden brown. I haven't been to Panera in a long time but I am glad I stopped for a quick bite. read more

Panera Bread - Salad Near Me - Hinesville, Georgia

12 minutes ago I justed went threw drive threw and had horrible service. I wanted a kids meal and was told they could make me a PBJ because that is all they had. I asked for several different items off the menu and they were out and were very rude about it. I got my food home and my salad has no dressing, my bread was just thrown in the bag real sanitary, I am thankful I came home because there is no spoons to eat both of our soups, and only 1 napkin. Really a dispoint. read more

Panera Bread - Salad Near Me - Hinesville, Georgia

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I've definitely seen better days at this Panera. Unfortunately today was not ooze of those better days. The squash soup was more like squash baby food. The bacon tomato grIlled cheese was subpar at best. I'm usually a fan of panera, but paying this price I would expect better. read more

Panera Bread - Bacon tomato grilled cheese - Salad Near Me - Hinesville, Georgia

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Ate here just once when I was staying at the hotel next door and the food was cold. Don't know if that was intentional or not, but the eating experience wasn't the best. read more

I know it's a lot to ask for a place called Panera Bread to have bread for sale, but apparently on my last two visits, they were out. You might consider changing the name if selling bread isn't really your thing. Update: Nov '19, still no head. read more

Horrible! 1st I waited in the drive line to order and asked for the meat in my salad to be heated to only be given a salad with cold meat, no bread and no napkins. After discovering this turned around, went back, go inside to be greeted by someone who appeared to be the manager. He was apologetic. However the lady that was making my salad went to the register push some buttons and went back with the same gloves on to continue to make my salad. NASTY. Again, he was apologetic (she didn't say a word and didn't look bothered) issued a refund however I wasted 30 minutes of day read more

Worst customer service experience ever was courtesy of Candace. a manager at this location on 2/19/20. On February 14, I ordered carry out for me and my husband. I live 20 minutes from this location and when I got home, saw that my Green Goddess Salad was missing its dressing. Called store, spoke with Angie and she promised a free entree and said she would communicate this to the other managers. Well, on 2/19, I apprised an associate and Candace of this issue as I ordered two whole salads and a half salad for which I had a reward. I had the expectation that one whole salad was the replacement. Candace stated Angie no longer worked there and couldn't honor what she'd promised. Kept telling me that my half salad was free. What? Lady, it was free because I had a REWARD! She then asked about my 2/14 visit. Actually asked if I had paid anything for that salad with no dressing. What the heck! Yes, offered to show her my transaction history from the Panera app or email and she said oh, I believe you but still refused to take off one of the salads as was promised. The passive aggressive approach that the management team had about this situation was frustrating and embarrassing to me as a customer. I will never return to this location. read more

A salad, a sandwich, chips, a piece of bread, and two mediocre smoothies, 40$. Kinda sorta definitely a little pricey. food was okay. service was okay. they didn't screw up our order, (it was easy) but they get a star for the okay food, and a star for the not screwing it up/ being pleasant. I'm here for work, and my food options are relatively limited. Which is why I was here to begin with. But I don't think I'll be back to this location. read more

Same rating, but this time I have to say I got my money's worth! From now on I will be ordering a salad from Panera. Either a half, whole, or one of their pick 2 options because I've learned the salads will fill up your belly and your taste buds! read more

Panera Bread - Fuji Apple Chicken Salad - Salad Near Me - Hinesville, Georgia

The few times I've been to this location it always needs some cleaning up. Even at 645 am!!! Floors are always sticky and staff always seem irritated and not happy to welcome customers seems as they just dnt care, its sad cuz this panera is big and has good location. Food has been fresh and thats great when the order is correct. 5/09/2018 Ordered chai tea latte... this is the 2nd time i pay full price and get half a cup of tea anf half cup of foam.... read more

Panera Bread - When you order a chai tea latte u only get a half a cup of tea and half cup of foam - Salad Near Me - Hinesville, Georgia

Do not go to this location. Service is terrible. Every time I've tried to give them a second and third chance, they blow it. Bad quality food. Terrible service. If I was the owner I would fire everyone and start fresh. read more

This location - Order is always wrong inside and at drive through. Staff not knowledgeable of menu items. Franchise - Change to scone recipes is horrible. Size is smaller. Texture is off. No toppings. No flavor. read more

Salad and sandwich fresh and delicious! Friendly staff and restaurant was very clean. I've never been disappointed by any Panera bread location! read more

Panera Bread - Salad Near Me - Hinesville, Georgia

Worst experience ever ! The young kid who was the manager on duty told me to come to work there when i complained that I had never seen it that unorganized!! After over 20 minutes nobody had even started to makIng My food and he blamed dinner rush on it ...at 8 pm !!! I will never spend another penny there. Go train at Chick-fil-A on management and how to run an establishment !! read more

I had never been to a Panera Bread before, but wanted to try it out. We came in thankfully when it wasn't too busy. The lady working was very friendly, patient, and helpful. All of the food was very good! They have sandwiches, soups, combos, snacks and breads... even some coffee items, yum! The only thing I didn't love was the price... it was definitely more expensive than we anticipated. We would still return, just can't be regulars with the cost. They do have a drive thru available, as well! read more

I became a regular at this Panera Bread which was conveniently located next to the Hampton Inn were we have been staying for the past week. I loved the Smoked Turkey Panini and Chicken Noodle Soup. Great Food at a Great Price! read more

The staff/service here is amazing!! We stopped here this weekend (not too long before closing time), I hesitated to order bc I have Celiac disease (no gluten for me) and it's literally named after bread, but google said they had options that would be safe. I ordered and told them my allergy situation (I always feel super awkward about it) The manager was fabulous and alerted the rest of the staff of how to handle my salad to avoid cross contamination. The salad was delicious (Fuji apple and chicken) as was everyone else in my parties order, and I was able to feel safe in eating. Will definitely be back!! read more

Nice restaurant, large dining area. Although their health score was 96, the dining room could have been cleaner. The manager was having a meeting upon our arrival so the workers were working at minimal speed. The coffee urns were low our empty and the dining room was badly in need of tidying up from picking up to sweeping the floor. Service was good and the food was enjoyable. After dining in for an hour we had to ask for more coffee. First time I have visited a Panera with a drive thru. Hoorah, Koala Care in Ladies restroom and a sign on the door for the men's restroom!! This is a plus for those of us traveling with little ones. read more

Three strikes and you're out. This review is for coffee and service only on three occasions. The first day we went through the drive through and they made our lattes way too hot. The same was for my grandson's hot chocolate, although we asked them to make it for a young child, it took about 20 min before he could sip on it without burning his mouth. The second day they messed up my husband's latte twice. He ordered his vanilla latte half sweet. The first one was way too sweet. Though they did remake it, there was no apology, it rather felt like they were annoyed, and then the 2nd one was hardly even warm. Our third try, ordering inside again the service was a little nicer, but I had to explain what is meant by "half sweet" - no, not light syrup only half amount of syrup usually used. And again, way too hot and seemed like the espresso was missing. My grandson's hot chocolate was way too sweet, liquid diabetes. Service overall was rather slow and just didn't come across as if they cared. Too bad, usually I love Panera, but this Hinesville location won't see me again. read more

Cheerful yummy and a great drive through for quick work lunch's love the grilled cheeses the best!

At this Panera, it's a coin toss if your food is actually good and or if they pay attention to your order. I asked for no olives on my salad when ordering through the drive thru. I drove off to find olives in my salad when I got home. It was the modern Greek w quinoa. Not to mention, this salad was pretty bad, with a bad odor to it, questionable leaves that were borderline browning. It's bad enough you have to wait 10 minutes at the window for "fast food" to then get food that isn't very good. Any other Panera I've been to has been much better. Today wasn't a busy day either, so the associates can't really blame it on that. Shape up !!! read more

Do Not Go To This Location! Customer service is very poor! Their registers were down, & I had to order online. That was okay until I had to wait 30 minutes to be told they would not be able to provide my order. Why was I not told after they received the order? Employees had plenty of time to converse with each other, but no one communicated to a paying customer who stood in your store near the pick up counter for 30 minutes that her order could not be fulfilled?!?! This is beyond poor customer service! There were no apologies given to me. I have to wait a week for a refund. I will never go to this location again! It does not deserve one star! read more

Panera has amazing people that make good products, on the other hand there are others who don't know they're job. This is the lightest my latte has ever been, I straight up had milk with caramel surup and no coffee , I had to go get Dunkin's coffee because it was that bad.!!!!! read more

Panera Bread - Salad Near Me - Hinesville, Georgia

This location is the worst Panera I have been to. The place smells awful like sewage, and the people working there are horribly rude. Once they were closed because they had a party in the back room despite it being business hours. One of the managers is snappy and a rude person who doesn't care about their younger employees nor the customers and set a horrible example for them. I heard them berating one of the young employees in a back room and the girl passed by with tears on her face. One of the male managers (old enough to know better) was smoking weed outside during breaks. I wouldn't trust anything coming out of that kitchen. Employees leave every few weeks and it's no wonder why. What a disgrace to the franchise. I wouldn't recommend this establishment to my worst enemy and will recommend them and friends to not give them the business. read more