My boyfriend always talked about this place and I finally decided to agree to go with him there. Best decision I made! I'm actually upset I've been missing out on the greatness of this place! The Fuji Apple Salad with the potato soup is my favorite read more

The food is always good, but the customer service is lacking. The employees are not very friendly and food is often left out of my bag when I place a to go order. I'm really not sure how that happens because I watch the manager compare the recipt and the bag. read more

We stopped for lunch. Wanted the pick 2 with sandwich and soup. They had no soup. Switched to full sandwich, the turkey bacon bravo. Worst sandwich ever. The turkey slices were perfectly round...which meant they bought a large tube shaped product. Did not taste good. Ordered with no mayo. They put it on the sandwich anyways. Will not go back. read more

Foods maybe good other places but this place is not prepare for customers. I arrived 10am but they already run out bagels and crroissants. It was my favorite spot for breakfast but so disappointed. read more

The ambiance was good for studying but there is nothing special about this locale. If you like Panera Bread, this is a good one. If you do not like it, this unit will not change your mind. read more

This is the most unorganized Panera. If it were not so close to my house, I'd never go there. 4 times now I've placed an order online for immediate pick up. 40 minutes later, still not ready. They are always out of coffee. All day long. Never have coffee ready. They frequently do not have what I order. It's just a constant disappointment. They never really apologize. They ignore customers. There is one lady that is very nice, but they still rarely get orders right and it takes 30-40 min to get food. I will just go across the street to Corner Bakery from now on. They need a better manager! read more

Food is consistently 4 or 5 star, but the floors and tables are just never clean (0 or 1 star). This is true for all three Panera Breads we frequent nearby, so it must be a low corporate priority. read more

Would give 0 stars if possible. Waited 50 minutes for my food to only be told they don't have what I ordered... ridiculous

I have been a fan of Panera for quite some time now, and have visited other locations without a single problem. Since moving, this is the closest location to me and I've repeatedly had issues with my orders. Most common issue, I place a Rapid Pickup order and something is missing from my order that I am charged for. I've called and only been offered to drive back up there to get it, which defeats the purpose of Rapid Pickup. Why not just build your orders correctly the first time? This was a reoccurring problem. Second problem, on another visit where I actually ordered inside at the counter, another customer who came in after me, her order was ready before mine, (or at least they called her name before ever calling mine), and they took my bag as well. When I asked, they said it must have been the customer who took it, and I said, well no one ever notified me that my order was ready. They remade my order, and now at 15-20 minutes I'm obviously in a hurry, and when I get to work, my order is still wrong. I've called the store on several occasions, left my phone number on email surveys to be contacted, and even contacted customer service, but there has been no correction to this issue. Customer service could only offer me a coupon on my rapid rewards account for a free Pick Two meal, and when I went to use that at a different location, my order came out wrong then too. I don't know if any good Panera locations remain, but as far as this one goes, avoid it. It's not worth the hassle, or your hard earned money. And just to be clear, this has been an issue over 5 or 6 months, not just a very recent mishap. There used to be a young lady who verified Rapid Pickup orders at the counter and also passed out plates as they were ready, when she was there, my orders were always complete. read more

Nice place and good service. Normally go there for breakfast on weekends. Like to hangout there for some time as they have free WI-FI :)

Great variety. Their soup and bread combo is very good. If you are looking for good healthy food this is a good place to go to

Take out orders missing pieces. They will hang up on your call to report problems or put you on perpetual hold.

I really love the atmosphere of this Panera - very quite especially when Starbucks is jammed packed all the time. I ordered a small Mac and cheese and it came with a piece of bread or chips or an apple and I choose the apple. I thought that was a weird list of sides to have with Mac and cheese. And I will say for a small Mac and cheese for $5 it was not delectable. The noodles were a little hard and the cheese choice does not make it feel like you are eating Mac and cheese. Although other entrees are delicious, this one I was disappointed in! read more

First, Las Colinas is not a city. The address is in Irving, Texas. Las Colinas is a subdivision of homes, apts, businesses, etc. The traffic around the restaurant can be really bad, but the quality of the food is terrific. I wish they didn't run out of favorite sweets like low-fat muffins late afternoon, but they are efficient and very clean. There are no complaints about the food and it is a good dining choice. read more

Today was my first time to visit this place it was good but later when I placed my order I Wait for it and after 5 minutes the cleaner show up and she came to my table and start broom under the table so it's really not nice to clean the area when the guest is there she should Wait until no one there so really I did not see something like this before in a good place like that. read more

My first experience at panera bread was horrible. The cashier got my order completely wrong, she over charged me and the manager did nothing to correct it. In so dissatisfied with the way I was treated I don't think I'll ever go to another panera bread again. I feel I was wronged and in order for me to even consider returning to this establishment I need my wrongs righted. Don't think that'll happen considering the manager didn't correct it while I was there. #OneVeryDissatifiedCustoner read more

Coming here for brunch was a great experience. The staff was very nice and greeted everyone with a big smile. The food was a generous portion, and tasted incredible. read more

Definitely disappointed in the quality of this Panera bread. Ordered a "You pick 2" with Frontega chicken panini no tomato or onion and a broccoli cheddar soup. I went to dine in and found all tables were dirty. I received my order with tomatoes and immediately mentioned I ordered without those. The server took the sand which right off my plate with gloves that have touched multiple services and now my plate. I noticed I had no silver ware and walked over to ask when I heard the server who took my sandwich advising the food prep person that I "apparently ordered it without tomatoes" and the food prep person said I didn't....definitely a convo you probably want to take away from customers. I found it to be very rude. When I asked for a spoon I got a look as if I was asking for something special. When I got the spoon, it has food on it. When I asked for a new one, I got a look and then finally received a new spoon. The second sand which I received didn't even come back right. It had onions in it. To continue to avoid frustration, I just picked them out. Rest assured just based on this experience alone I will not be returning to this location, and will advise my coworkers of this poor experience to avoid anyone else experiencing what I did. read more

Food is good as usual for Panera, but what is the point of "rapid pick-up" if I have to sit and wait a good 10-15 mins after the receipt said it would be ready? This was at like 3 pm so it wasn't during their "peak hours". Immensely frustrating for someone on a lunch break that lasts 30 mins, and I have to sit and wait for over 1/3 of that, even after ordering on the app before I left the office. read more

I have a problem every time. From a wrong order to my order not being ready. And now they ask for a tip for taking my order? They are so close to my office and I really want to like them. I wish subway had better salads so I wouldn't have to come here. read more

I've been here twice. The second time was with a gift card. The food is over priced for how small the portions are. Half a sandwich costs $4-6. That is ridiculous! The food is bland and lacks seasoning. The only reason I went back a second time was because I had the gift card, otherwise I would have went somewhere else. I don't see what the hype is about this place. Won't be back. read more

I went here for breakfast with my friends and it was god awful. They messed up the order, the cheese was not melted, and it was incredibly bland. You pay the price of a brunch and receive the quality of unfavorable fast food. read more

Fresh, Clean , Food. You can pat yourself on the back on your choice to eat st Panera. Unless you end up with a bag of pastries and I really wouldn't blame you for that. My Grand daughter loves their baguettes.. just add butter. A healthy life is it's own reward. read more

Wow. Never have I gone here where I am unable to get what I wanted to order. I did the pick two and wanted a chicken salad sandwich on crossaint, which they did not have. So I had to pick another sandwich. Hopefully the ham and Swiss is good. The second option was the clam chowder and I finished my order. The waitress comes to my table and tells me they're out of clam chowder. So they had neither items I wanted. I will add to this review if the substitutes I ordered did not taste good. read more

This place is a dump. We will never be visiting again. We went there a couple of days ago for lunch and our plates were so dirty. The sandwiches we ordered was not made well and the bread had pieces of muffin or some other sweet stuff stuck on it. One of the most dirtiest and gross place I've been to in a long time. read more

Takes a lot of time. If more than 3 people visit, the odds are that order will be messed up and lot in preparation and they have zero respect for people's time. read more

Food is fresh and clean. The cook changed gloves upon our request. Manager was cooperative and friendly.

Love love LOVE Panera Bread. My favorite bakery to scoop a breakfast treat or pastry with my favorite specialty coffee. I enjoy the fact you can download their app and order Rapid Pickup where you simply pull up in a designated parking space, run in and grab your order from the alphabetized cubbies on the wall. (Alphabetized by last name). Very convenient, and I usually end up using this little perk on several occasions. They are real good at informing you if anything was out of stock, and let you pick a different choice when you arrive. Once I waited over 20 minutes and was growing impatient but they knew the wait was too long and the employee let both me and my bad pick out a free pasty for the wait. That was really awesome customer service and way to keep us satisfied in an hiccup sort of situation. My bf loves their hot chocolate with large marshmallows. I personally prefer their cappuccino with almond milk. My only complaint is that they don't offer soy milk as an option - WHY?? Is there a reason why? Or is it simply to torture customers? I would completely break off my affair with Starbucks if this became a Panera option!! Their cobblestone pastry is divine, and their bagel variety is on point, including a variety of schmears as well. For lunch, they have delicious soups (wild rice & chicken personal fav!), filling sandwiches (and large, my gosh!), not to mention some to die for macaroni and cheese which is great on a gloomy day. They also have a delicious broth bowls which is everything a rainy day needs. All in all you won't be disappointed by the quality and service here at Panera. Can't wait to return!!! read more

I order for a catering pick up, came into the store and there were pretty busy so I happily waited in line. When I finally got to the front counter I was helped by an employee who just came in for the day. I told her I had a pick up and she went to look for my order. She handed me a paper to sign and then proceeded to load up the items. When we went to my car she loaded the items in, there were 2 bags, 3 boxes. Quickly going over what I received I noticed there wasn't a mini scone pack that I ordered , the girl went through the bags and could not find anything as well. We want back to the store and they were no where to be found. As a consolation they asked me if I wanted anything from the bakery which they provided 2 blueberry and 2 orange scones. I was good with this. I should have known to check each bag again before I left. When I went to my corporate office placing the items out for my agents my 3 cream cheeses were missing. Frustrated, I called in and spoke to Katie who was very nice. She called the store for me and called me back, now the part I am missed about according to her after she spoke with the store the girl who helped me said she gave me 3 bags and even though the scones were there I demanded more scones... really.. REALLY. Your going to lie? Whats the point in lying, you checked the bags with me? There is not a secret 3rd bag in my car, man up again the point in lying is??? I am in customer service myself I own up to things if lying about a 3rd bag to cover perhaps that you gave it out to another customer in error? Or did the catering truck never drop it off and it was in the truck? Where is this mystical 3rd bag? Who cares. I didn't get it bottom line. I would have never written this review if it would of been .."Ok no problem we cant find it we will drop your items off" instead I have an employee lying for in my opinion no damn reason. Katie (who again was wonderful) called them back and then called me back within a few minutes and said they would deliver the cream cheese which they left at the front lobby. To the employee lying about the mystical 3rd bag, was there a point? Why make this difficult? To Katie thank you for handling the issues and I appreciate your help. To myself and anyone else out there making an online order, double check what they give you, I am defiantly partially to blame but no one should lie over scones and cream cheese. read more

I usually like Panera. But this location is so incompetent. Every time I've been here they have screwed up my order or burned my food. And if I say something, they complain loudly about me in the kitchen (I can hear you). Each time they blame it on a new cashier. Funny enough it's usually the person telling me it's the new cashier who did it (I didn't forget your face that fast). I didn't complain this time because I didn't want to deal with it. But I'm not happy. read more

I ate here 2 times. The first time the order was wrong three times. I finally called a manager. She looked after the problem. It took a long time and was very upsetting. After about 6 weeks, I tried it again. I only ordered a bowl of soup. They brought the wrong soup. I told a man who was cleaning tables. He said he had absolutely no idea what to do. I had to go back up to the front. It was all so complicated to switch my soup that I asked for a refund. The manager said she would make it right but by this time the whole situation was so ridiculous I just wanted to go somewhere else. I have eaten in Panera Breads all over the country and never had these problems. It was the same two girls both times that messed up my order. read more

Whoever the District Manager is over at this location, You totally suck. I thought I was going to be the only one to give a negative review.....boy was I wrong. Whomever is over this restaurant doesn't give 2 rats azz about Customer Service. I always wondered why the big dude speaks so degrading and down to his staff and his attitude is nasty and he is always extra. I'm so sick of him already!!! I will never go back to this location again. I waited a very long time for a bowl of soup and then they had the nerve to give me the wrong soup. When I found out the big dude is a manager i was literally sick to my stomach. I'm convinced they give anybody a title these days. He needs some serious customer service lessons, like how to treat human beings lessons, but I get it hurt people hurt people. Maybe he was teased in school who knows. I'm looking for excuses for his ignorant behavior, sometimes I can look at a person and tell what they been through in life and be right on the money. I will not go back until he is out of there. PERIOD! Panera you have way too many negative reviews just to be a soup kitchen. I don't think people with negative reviews are making this stuff up just because. If you cool with the way your restaurant is running then suit yourself. I like Jason's Deli and La Madeline alot better anyway which happens to be a block up the street. read more

I tried to order lunch from here using Uber Eats today. I am now having to wait to eat until dinner and I have $15 less in my bank account. I placed an order on uber eats with the incentive of free soup and a discount on deliver. I placed my order and it was sent to the restaurant, or so I thought, I waited 10 or 15 minutes as it was projected to take about 20 minutes, which was fine since I ordered early, then suddenly my order was cancelled with a note that they were going to charge me my full amount of the order as a cancellation fee. The only problem? I didn't cancel the order. Tried to contact uber, but it's useless, so I called the Panera and after about 15 minutes on the phone was only able to determine that they never got the order. I'm not sure what's going on, whether the problem is with uber eats or with panera, all I know is I didn't get to eat lunch but was still charged by Uber eats for not delivering my food! read more

Friendly staff willing to attend to your table when finished. Carpet could use a good sweeping, however overall atmosphere is warm, inviting, and fairly clean. read more

Meh. The chicken poppy seed salad was just ok. Too bad. When will they get rid of that standard restaurant-flavored, peppery, marinated chicken? Yerk. With all of their recent advertising touting their new menu featuring all-natural ingredients, you'd think they'd step it up and get rid of that pre-packaged Subway-flavored chicken and go with a cleaner, fresher flavor. And BTW, stevia in my salad dressing? C'mon Panera, I want my stock to go up, not down! read more

Ordered a chicken caesar , it tasted great but ended up with a stomach virus and had vomit and see a dr.

I have frequented this location several times and each time I do I leave disgusted. I have attempted to order the same thing four times and then the cashier rings me up, takes my money and then informs me they don't have what I ordered. This continues to happen over and over and over again. I think the thing that upsets me the most is the staff and management always attempt to pawn something off on me that I do not want. NEWS FLASH PANERA....I want what I ordered. read more

Horrible service! This is the 5th time they have screwed my pick up order ... and I am literally forced to write today! To the management, please do a quality check before you put the order outside for pick up! I ordered avocado Cobb salad ( with chicken) and guess what I did not have chicken neither egg nor avocado on my salad! I mean seriously??? Are you F...in serious? When complained they remade the salad, there was hardly any avocado and so little quantity than usual that I asked if they can look into that... as a portion I believe atleast 1/4 or 1/2 an avocado should be in a whole salad and there was only 3 small cubes of avocado! So I asked and one of the worker or manager ( not sure who but he is a big guy ) said this is our portions and we charge extra for extra avocado and extra greens! First of all they screwed my order... I ordered rapid pick up order so that I can save time and these people first screwed up the order so I had to wait another 8 minutes ( yes I timed it) and then this is the service I get! I am a frequent customer here and evEry Friday I get my salad from here for dinner so yes I am very much aware of the quantity! Please guys do a quality check for god sake to really keep your customer! And oh btw they missed red onion to include in my salad that I ordered! I will have rethink about going back there again! read more

Panera has been a favorite of mine for years now. However, this specific store is severely lacking customer service. Three times in a row I have placed my order online. When I went in to pick up the order it was incorrect on two occasions. Additionally, I ordered soup on one of those occasions as the website stated soup was ready after 10:30am. When picking up at 10:45, I was told soup was not ready until lunch. Either the website needs updating or employees need more training. Also, I have went to this location for breakfast. I arrived at 10:15 to place my order, and the employee said they are not serving breakfast. I educated her that the website along with the paper menu in my hands stated it ended at 10:30, and was fortunate to get my favorite oatmeal. However, I waited 23 minutes for the oatmeal to be made, whilst watching 4 employees standing around on their cellphones. Seeing as how I work down the street and love Panera, I would like to keep coming here. However, it would be nice if the employees understood the food schedule and had more of a sense of urgency as they do during busy lunch hours. read more

A bit of culinary advice.food is good here...no compliants but these people lack some major customer service principles needed to keep the bussiness going smooth.I have no complaints about food and as a frequent visitor to this location my experiences in the past were good compared to the recent one.I Placed a dine in order and they come up with a "To-go" order...not a big deal! My order was for creamy tomato soup and they deliver it without crouton?(checked the to-go bag if they are wrapped seperately)...They could have mentioned that before ordering the food.Delivering a different sandwhich when i specifically mention mediterranean flat bread sandwhich which was the same printed on the reciept.I DON'T KNOW WHOM TO BLAME BUT ITS NOT WORTH THE MONEY YOU SPEND FOR THIS KIND OF SERVICE.one thing i noticed was the delay dont know if its the new ordering system thats messed up...frustrated and starving I've run next door to pie wei to have a "healthy" lunch..lol! read more