Check your bag when you order pick up, otherwise you will end up making a second trip. Some of Memphis' finest work here. Bless their hearts. read more

I took my grandkids to Panera for breakfast this morning. Wow! We were all disappointed. I ordered the five cheese souffle, one of the new egg wraps, and oatmeal, plus two muffins. Sounded like a pretty good breakfast to me. But. It was not. I will never order anything with eggs again. The souffle was tasty, but too much crust and not enough egg. there were only about four good bites of the egg part. I left the crust behind because it was soggy. As for the egg wrap--what egg? There was way too much wrap and not enough filling. Again, only a few bites of the filling after pulling off aall the excess of the wrap. The oatmeal and muffins saved the day. No more egg anything from Panera. read more

Yikes. Literally in the drive thru line as I type this. We've been here about 15 minutes. We already ordered Chipotle on the app and it's ready by the time they had us our sandwich and soup. If it takes you that long to make a sandwich...bless your heart read more

Lobby dining open but you ordered from a kiosk. I ordered a turkey & avacado BLT. I guess the kitchen couldn't the difference between lettuce and cilantro, because they loaded (I mean LOADED) my sandwich with cilantro. They didn't give us cups for our drinks so we had to ask for them after we had sat down. I would drive the extra few miles next time to eat a better Panera. read more

I'm a frequent Panera Bread customer and this is the only location that consistently gets your order wrong. Even if they get lucky and don't foul up your order, be prepared to wait at least twice as long (usually longer) than you would at any other Panera in the country. Today's order was again wrong, and when I told the manager this is the worst Panera I've ever been in, he copped an attitude and told me "I didn't have to come back". Don't worry, I'll go hungry or without before I walk through the door of this pathetic excuse of business. Other Panera's in Memphis are always spot on. Not sure why the staff here cannot figure it out? Do your self a favor, drive across town or go somewhere else in the area. read more

I love Panera, but when I went to this location the staff was so rude to me in the driver-thru. I just wanted to order a ceasar salad and they were out of Caesar dressing. Which is fine, but when I tried ask about the different dressings (because I've only ever gotten Caesar salad) the employee was so rude to me like I'm supposed to know what kind of dressing comes on their salads. FYI, they don't carry ranch despite their display of a variety of different salads. So then as I try to proceed with the rest of my order the employee cuts me off multiple times yelling "WHAAAT?!" After the third time, I told him he was rude and he responds that he can't hear me. . . I wonder how is it that he heard me say that he was rude but he couldn't hear me trying to place my order. Needless to say, I went somewhere else. read more

I rarely leave reviews but couldn't pass up the opportunity on this one. Food was overpriced and the quality was just terrible. Couldn't finish the sandwiches or soups. Soggy bread in the middle, chunky soup where it wasn't supposed to be. read more

Yep, the people might be a little different, but the Panera Bread store and products are all the same across the country and that's a good thing. read more

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I can speak to the other bad reviews but it's definitely doable imo. I'm on weight watchers and there was food that didn't have a bunch of points that I could eat so I was happy. Had the half Caesar salad and chicken noodle soup. Both were good. The hibiscus tea was good. I Was able to have the chips as well. 12 points for all I ate. I came at around noon on a Tuesday. Maybe it's not good at other times? Idk read more

I was greeted immediately upon walking in the door. The cashier was friendly & patient despite my indecisiveness. My food was ready quickly, but I don't know what I ordered had cheese on it, but the guy was happy o fix it. My food came out hot & delicious. I don't know if the other reviewers went during busier times or something, but all their concerns didn't effect me! I almost didn't go to this one but decided to give it a try because it was most convenient. Glad I didn't let the nay sayers affect me! read more

Honestly Panera is a hit or miss. Came here for breakfast through the drive thru and had some items missing and 20 minutes later I finally got them and they were wrong orders. The thing I do love about Panera are the egg souffles, they're delicious. read more

Corporate Americans and the results. How utterly pathetic. This very high priced fast food spot is a prime example of poorly run corporate food chains at work. Terrible overpriced food. Employees who obviously don't care about what the customers have to BEG for. Is ANYONE cool with a 16 year old dropout having full control over what you're going to deem as your breakfast or lunch? I haven't the first clue how this place hasn't been forced into closing shop. From the general manager to the rapidly fast turnover within the employees! In this case "you DO NOT get what you pay for". I've been to dozens of Panera Bread spots in several different states and cities. They're obviously run by different corporate entities... I gasp at the IN YOUR FACE difference. read more

Typical Panera, nice and friendly employees and if you go enough they'll remember your name. Cant ask for more than that. I would give it 5 but the Panera reward system is horrible. Eat there 65 times and you earn $1 off your next soup and sand combo that you never order, oh and btw it expires next week. God awful system Update. Service has been lacking my last 3/4 visits. Very unorganized. I just dropped the stars again. The people at the counter are beyond clueless now.Pissing me off. read more

The drive thru is highly inefficient. They need to follow the precedent set by other drive thrus...when certain guests make significantly long orders they should have their car pull aside and bring the food out so that it doesn't home up the rest of the line. This would cut down lines & wait times significantly. read more

Came in for dinner. Out of mac cheese?!?! No bagels?? And why was the employee so mad at me? Sheesh.

Ordered through the drive through. Waited over 20 minutes for my order. Per drive through attendant delay was due to employees called their own meeting due to disagreements with management. Never heard an apology from a manager nor received any discount or refund. I now have a problem with management! The guy working the drive through was very nice and apologetic and should not have to bear with these problems. read more

Poorly managed and when I ordered a bowl they never told me that they were out until I was waiting 20 plus minutes after the pick up time then they decided to tell me they were out. Instead of refunding me they made me get a sandwich that was half the price of the chicken bowl essentially taking my money and saying stuff shit and made me wait even longer. Just ridiculous. read more

I went here for dinner with a client and I ordered one of the new grain bowls and I found a hair in my food. Now one of the servers immediately made me another bowl and corrected the problem but it's just the idea that there are no hair nets that could have prevented this in the first place has really left a bad taste in my mouth. So just be sure to check your food before you eat if you do decide to go to this location. The service at the counter was great but this could have been easily prevented. read more

I really enjoy Panera Bread, I wish this location could get my order right and provide better customer service, for customers like myself, who spend a lot of money there. If I say no cheese, I get cheese. If I say extra cinnamon topping, I get the bare minimum. If I say on a brioche bun, I get whatever they want me to have, apparently. This happens way too often! I want a better experience, that's all. read more

Panera Bread - Sandwiches Near Me - Memphis, Tennessee

Went through the drive thru and ordered a mac n cheese bread bowl and green tea. They told me they were out of all drink cups so I just got the bread bowl. My mac n cheese had broccoli cheddar soup in it and they didn't put my baguette in the bag. Very disappointed read more

Literally sat inside waiting 20 freaking minutes for my food for them to tell me they don't have what they need to make my food. How long do you leave a customer waiting without telling them you don't have their food? The disrespect. read more

The worse Panera Bread I've been to. Food was fine other than the fact that I found what looked like a beard hair in my sándwich. The customer service was awful. This entire location needs to be retrained. read more

If I could give this panera bread 0 stars, I would. Over the past 3 visits, every single time I order it has been wrong. Today is the day that really drew the line for me and I will never go back again. They got my sandwich order wrong 4 times. Four different times I had to go back inside and give them my sandwich to redo and even the last time they gave it to me it still wasn't right I just got annoyed and left. The drive through service was horrible and the people inside weren't friendly either. Save your money and go somewhere else. This establishment is a joke. read more

Ordered online. It was pouring rain and just wanted to pick up my order there. Went to the drive thru and the guy told me I had to come in. I asked why he could not just hand it to me. I had already paid for it. He said no, I had to come in. So, I got soaking wet and it took me longer to get my food than if I had just ordered thru the drive thru. Then, to make matters worse, they got my order wrong (which I didn't notice until I got home) They need to get their act together!!!! read more

The worst service and food I have had in a long time. Ordered the Greek salad with shrimp they forgot the shrimp. My wife ordered the spinach power and the vegetable bag was in the order. I will not go back to this store. This was awful. read more

As much as I love Panera, and as much as I wish I could like this location, I can't. The setup is perfect, as there's not really another quick-but-decent breakfast place that offers light food off Union Ave. Bagels are "toasted," and by toasted, I mean they're still cold to the touch. Asking the employees to at least heat up the bagel will only draw irritated eye-rolls. But the worst part? For some unknown reason, this Panera location doesn't sell coffee in small. You have to pay for a medium. Panera usually does a good job with maintaining consistency, but this location has continued to disappoint me time and time again. TL;DR: drive down the street to Chik-Fil-A, or go further to Cooper Young to get real breakfast with character minus the attitude. read more

I ordered a Baja bowl at the drive -thru. Waited at the window, ignored for three minutes. When the employee came to the window, she asked if I had ordered soup. When I repeated my order she said, yeah that's right, hang in, I'll make it. I said nevermind and left. This Panera location is also dirty in the inside the last time I visited. Will not try again. I have never had a bad experience at any other Panera location before. read more

Pretty good place for sandwhiches and salads. When I usually go there isn't very busy for the most part. You will be given a beeper for which I find it somewhat crazy that they don't just have the employees bring food to the tables but I guess they have their ways of doing business. The drink station is pretty cool if you like a different kind of teas to enjoy. read more

Panera Bread - Citrus chicken salad full size..definitely worth it - Sandwiches Near Me - Memphis, Tennessee

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I was so happy when this place opened up on union. Not only is it quick and accessible for us that live in western memphis/downtown/midtown, but their service is quick too! this is your standard panera. it has awesome food, amazing bakery items (their bread loaves are SO GOOD), and great service. Its clean, and new still, and has plenty of booth and table space for people who need to study. Things I like to order (this will be the same as every single panera in the country): -Fuji apple chicken salad -sierra turkey sandwich on a crossaint (yes u can ask them to sub a crossaint) -bread loaves -cinnamon raison bagel with hazelnut spread -baked potato soup Parking-sucks during rush hours. just be aware. Besides that, come visit! Panera is awesome and delicious and healthy. read more

I like Panera's food, and have eaten it in most cities that I've lived in. I live close to this location and love the drive through feature for fast, healthy meal options made from high quality ingredients, when in a hurry. However after several years of consistently poor service, and being rushed along before you can catch their inevitable mistake or item they simply didn't give you, I feel a critical review is the only thing I can do in hopes of inspiring improvement in the management, organization style, and hopefully customer service at this location. As these issues have been consistent for years, the location probably needs oversight from corporate. It is tarnishing my opinion of the franchise overall. Today I ordered a four cheese soufflé in the drive-through. Got home to find whatever this inedible item is (see photo) instead of the very overpriced $5 pastry. (It's overpriced even when it comes out as an actual leavened pastry). This has happened to me every time I've ordered a soufflé in the drive through at this location in the past couple of years, (they were my favorite Panera item once upon a time, so sadly I kept trying again, thinking it was bad luck each time), and moreover similar issues have arisen every. time. I've ordered other things as well. (Mozzarella sandwich with no cheese on it for example . Or paid for items simply missing completely from the bag, or no necessary plasticware or napkin or straw, etc.) I hope this is just due to a lack of proper and effective organizational oversight, and not that they leave out paid-for items on purpose, and save failed pastries that belong in the trash to sell to people they see as suckers or for some reason deserving of disrespect. The cost of eating from here is too high for Panera to have such a poor management system in place, where they sell failed rejects at full price. I hope they can improve these issues, because at well-run locations the food is great, healthy and very convenient, but it's starting to be a practice in self deception every time I give this place another chance due to the proximity, convenience and advertised quality. read more

Panera Bread - Got home to find this in my bag instead of the $5 four cheese soufflé I ordered. Very disappointed, seems to be a pattern at this location. - Sandwiches Near Me - Memphis, Tennessee

I have to give a single star. I placed an order last week for 3 days this week. Spoke with the manager gave credit card information closed the deal. Show up this morning and nothing. Actually worse than nothing, several different stories. The people did take care of me and I may make it to my meeting on time. I took my time out last week to make sure this was taken care of and Panera just flat out dropped the ball. Now I have to find another source for my catering needs for tomorrow and Thursday. read more

Hands down the worst Panera I've been to. The staff are slow, rude and can't seem to get an order right any of the times I've been there. If you're thinking about eating here, go somewhere else, your life will be better for it. read more

Love their food. I stop here whenever I'm out that way. Love the autumn soup so much!

Only the 2nd time ive been to panera bread, had a large mac n cheese, chocolate croissant and an iced coffee. I did not like the coffee much, it tasted a bit meh even when i added more milk and sugar. The mac and cheese was great although i wish it was warmer. The chocolate croissant was yummy! Panera Bread overall is a nice lunch place and i love the atmosphere. For my experience this is just 3 stars. read more

They gave us a sandwich instead of salad after waiting for a long time in the drive through. The turkey chili we received was spilled all in the inside of the bag and on the napkins. The sandwich we did order, it looked like they used the remaining crappy half put together pieces of bread that you should throw away. The bread did not even have the meat and cheese in between but completely fallen out and then wrapped right in its package. This panera just has workers that don't give a ****. Drive further to the popular location we're the workers are actually capable of their jobs. This location sucks. read more

I wish I could give this place 0 stars honestly. I went once and waited in the drive through line for maybe 30 minutes. More recently, I went on a Sunday morning. There were 2 cars in line ahead of me and the lady taking orders couldn't get anyone's order right. When I pulled up to the window she still didn't know what I had ordered and after 3 times of her trying to figure out I ended up pulling off without even ordering. I get some people have off days but this is the worst customer service I've had in a very long time. read more

$31.16 for some pitiful sandwiches and two soups. Don't know who in their right mind eats at this place.

drive through staff rude, playing & talking with each other & on their phones. Didn't get my order right and left items out twice in a month. Where is the manager at this location. We will not be returning to this location. read more

Love the drive-thru! I went through it just a couple of days after they opened. The parking lot was completely full - not a single spot available - when I pulled in. There were only two cars ahead of me in the drive-thru line. I ordered a sandwhich and a salad. The salad was definitely pre-made and I'm pretty sure the sandwhich was too. But they were both very good - especially the salad. The drive-thru line moved very quickly and the girl working the window was sweet and helpful. read more

Takes so long while waiting in line for "rapid pickup" and we have been here at a minimum of 30 minutes. Can't believe it. Still here lol