Food is good Orders come out right Staff is friendly But Panera is really bad at the whole "rapid" pick up if you choose to take your car through the drive through. If you order and pay in the app - just choose to pick up in the store because if you pull up in your car even though your order is ready a you're gonna have to wait for all the other cars in front of you to complete their orders. They should pay better attention to that and tell other to pull around or to the side or offer to bring your food outside. read more

Went to buy 50.00 worth of items today. I had gift cards. The manager would not take them because they were on my phone. Both card number and pin were there but she wanted a scanned barcode. Then she told me I could use them online. What's the difference with online or in store when the numbers are there. Manager was too lazy to input the numbers on the card. I use gift cards there all the time. Manager wasn't interested in hearing anything and refused to use the cards and in fact got snippy with me. Terrible business service will not be back! read more

on Feb 26, 2026 around 4-4:30P.M.ate inside Panera restaurant, 2 females came in with a small dog in a basket. They sat in a booth, let the dog out of the basket it was licking on the table. I asked the manager what the protocol is for pets inside at tables, she had no clue! Most tables were uncleaned initially. Had to wipe off our table before sitting/eating! If ppl are bringing their pets inside eating area and having them near/on tables whose disinfecting/cleaning tables for health/saftey standards? Disgusting! Nothing against pets, just don't want them where I'm eating and licking or whatever else on my table! No more Panera especially at that location! read more

this place is absolutely trifling and terrible! the managers here are evil and very disrespectful to me. the food is good and the customer service is good as well, but its just the managers throwing it off.they deserve to be put in a asylum! read more

I tried both crossiant toasts the new sandwiches at this location - there was fairly a good amount of people but the establishment was clean. I had the ham and cheese and the arugula oniony sandwiches both were good and cheesy. Staff was friendly. Great lunch ! read more

Went in on October 27. I wanted a warm chocolate chip cookie, it was not warm. I immediately gave it back in the sealed bag and requested it warm. The manager told me that since I touched the bag, they cannot take it back. He told me to buy another one or I could warm it up in the microwave there. I called customer care, they immediately issued a $10 credit. I then ordered four cookies and a cream cheese out of this. I guess their negative attitude had a positive outcome for me.. read more

THIS PLACE SUCKS!!!!!! FIRST OFF WE SPENT $45 on Mac & cheese. Then we got served our food and it was as cold as ice cubes. Went to get our food warmed and the worker (with the tattoos) told my sisters to use the microwave to warm up their own food. I give this place a 0.9 out of 10. Just skip your meal or go home and cook because that's what you'll be doing here anyways. read more

Panera Bread - Warming up our cold food that was served to us not even a minute prior. - Salad Near Me - Parma, Ohio

I have nothing to say other than I visited this place recently, and I, again, have nothing to say other than whoever is in charge of the AUX in this place deserves a raise. It made my day hearing Pink Pony Club by Chappell Roan play while I sit and eat. read more

Only have ever ordered online for drive thru pickup. Service is always fast and accurate.

Who doesn't love bread? Sociopaths, that's who! Especially Panera bagels....I mean people people, they are amazeballs! Get with the program bruh, grab an Asiago cheese bagel with veggie cream cheese and sit on the patio already. Sure, the staff can kinda be stand off ish and not exactly accesible sometimes, but we have come to expect this at most Panera's. They aren't rude by any means but often confused and hard to get the attention of. We have the sip club membership so we see lots of locations. It's a common theme. This location is super clean, has a nice layout, accessible parking and a fantastic patio. Overall, we give this place a thumbs up. Speed is consistently an issue though and often times things need stocked....but nothing crazy! Enjoy the bread and spread the love. -The AdVANturing Duo read more

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Haven't been to a Panera bread in over six years since I moved out of Parma and I have one within walking distance of where I live now, but I was looking for a healthy item menu for diabetics and low-carb people. And they never had them before, but they were on the list of 10 that I found. I walked in and ordered after a few minutes the full strawberry blueberry mandarin orange chicken salad with a third of a baguette, I was shocked and amazed how long this took to come out being is that there's no cooking involved. It's a cold salad. The chicken was cooked already already sliced and also cold, but I sat down and plodded my way through this humongous salad and was pretty pleased with the outcome. service was below par but food was more than average. They have a couple more salads in the healthy lane that I will return to try, which is a shame because they have some really fabulous sounding. I shouldn't eat all those carbs new sandwiches on the board that I would absolutely die to try. Good choice, happy as a clam when I left. read more

We went to Panera's in Middleburg Hts. Ohio. My husband and I ordered the same sandwich. When our food was ready the sandwich bread was not the same plus he did not have any avocado on his. My avocado was BLACK! I took it back....they gave me a cookie!!! read more

I've never really had an issue with Panera. I actually love their salads and seasonal soups. They are a little pricey for what you get, but the food is always consistently good. My 1 star is for the delivery of my order. Usually I do rapid pick up but I was feeling under the weather and wanted it delivered. I placed my order at 8:07 and delivery time was 8:45 but it never arrived. No one from this location contacted me, not even the driver. I reached out twice to the customer care and no response. I was charged for food, given a delivery time and the store just closed and no one reached out. What kind of customer service is that?? I'm really upset, I just wanted my soup, which I know is good because I've had it before. Other than that I like Panera. Love their salads and the corn soup is chefs kiss! read more

Earlier ordered a salad and mac n cheese. The salad for one was the wrong size. The Mac n cheese was room temp to say the least and not even filled up in the container to the top. Also I get things are getting more expensive all around, and if something is worth it I'll pay gladly. But definitely not worth the price. The Mac n cheese alone was over 11 a bowl. read more

My sister and I stopped here on a Sunday evening. We went through the drive-thru and everything was great. We told the girl taking our order that we needed no cheese on our sandwiches. She asked if we had an allergy when confirmed she let us know that we needed to also sub the bread. THAT IS 100% AMAZING FOR PEOPLE WITH FOOD ALLERGIES. She went above and beyond and I'm very appreciated of that. We got three sandwiches and they were all great. Chips are some of my favorite. Our kiddos enjoyed the M&M cookies as well. Lemonade is my favorite here. It's really the best and truely refreshing. Overall a great experience. read more

Great food always, good offers too, always like sandwiches and soups, service good too

Panera's salads are not all that good the chicken was not good at all and for some reason they threw this broken az baguette unwrapped in my bag [after getting home I'm so glad that my gson brought me a sourdough loaf.] Panera's you could do much better for the price! I think that they got annoyed because I needed most things separated...I've always been like this. Now let me try ... read more

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The location that I frequent in Parma, OH is good. Consistent quality. The Tiedeman Road location is less so. read more

I ordered their chicken salad sandwich and when I got home and opened up my meal I was shocked... I paid all this money for what? A itty bitty scoop (if that) of chicken salad. Wow. read more

Panera Bread - Chicken salad sandwich - Salad Near Me - Parma, Ohio

My niece had a gift card and was bugging her parents to take her but they have been busy so I brought her. I ordered online for curbside so I don't know what the inside of the store looks like. When we arrived, I checked in and within 2 to 3 minutes our order was on its way to us. I don't usually eat Panera so I wasn't sure what to get. I ended up getting the soup and salad combo, my niece got the grilled cheese and soup combo and a cookie. We opted to eat in the car but unfortunately I forgot to check the need utensils box and we ended up using the bread they give you to scoop up the soup. The bread is really good and it's fresh. My niece said her sandwich was really good and she loves tomatoes so her tomato soup was good as well. I had the chicken noodle, it was pretty good. I unfortunately didn't get to try the salad as I had no utensils. I brought it to my sister. I would order here again. Next time I will probably try another soup. I tried my nieces tomato soup and it was very well seasoned but I'm not a fan of tomato soup. read more

OMG I just had to wait over 17 minutes for creamer. There was a man who appeared to be a manager standing around but would not make eye contact. The front counter employee a very nice lady came over after about 5-6 minutes and explained they were refilling. Then she came back at about the 10 minute mark and said they were cleaning the containers then a few minutes later I asked her again and she admitted they had a bad batch of creamer and were hoping to find a good one. Hmmm I still don't know if I know the real story BUT, once it came out no apologies for the wait the kid who brought it out had an attitude bad the fact the manager never once came over was unacceptable. I also noticed the coffee station was low on lids. I don't live near this location but my daughter does so I stop occasionally. Hopefully this was a one time poor experience but they may need to be more proactive with their coffee station. read more

34.18 for 2 chicken sandwiches and 2 cups of soup.If it was good I wouldn't complain.Overpriced tasteless chicken.I know costs have up,but this was expensive for what what it was.NEVER AGAIN ! read more

Don't waste your time and money this place doesn't track their inventory well. Ordered at 9 am on a Saturday out of multiple options (You just opened how are you out of most of your bagels?) Then received my smoothie that was obviously made wrong. The Yellow one was the one I got... that's not how they look every other time we've ordered the peach blueberry smoothie. Actually went to a different Panera to compare. Same order? read more

Panera Bread - Salad Near Me - Parma, Ohio

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My girlfriend ordered food from your restaurant last night in excess of $50. Soup was very mediocre the sandwiches look nothing like they were in the picture and spending that kind of money I think she deserves a refund. Signed, Very disappointing customer read more

Just like any other Panera store. Clean with great service! Food is always consistent and coffee is delicious! Coffee isn't always consistent though so sometimes it does taste like its watered down read more

Panera Bread - Right in front of Dicks - Salad Near Me - Parma, Ohio

They don't let you order over the phone when the app has a malfunction . Yet again your not gaining customers . I used to like their food but no longer because their delivery system sucks . read more

Visited this place few times. And every time was satisfied. No lines, very cute and affable personal. And for sure great taste of meal) One time used gift card, but it cannot be read. No issues - just in a minute they provide all service, not paying attention about broken card. read more

I ordered a Mac & Cheese for my daughter. It was very small, considering that it costs $7. Not only that, my daughter took one bite and said she hated it. I went to return it, and then the robot staff member Gabrielle just took my food and threw it out. I asked how the refund works, and she said there are no refunds on food. She just threw my food out! I don't know how they do not offer refunds for unsatisfactory food. That said, I had them make me another one to go at no cost, so I can personally take it home and throw it out. The manager was involved and was very mean to me, and didn't handle the situation well. Needless to say, I am canceling my coffee club membership and never returning to Panera again. read more

Please tell me why I witnessed a crew member wipe something by the floor without gloves and then continue to touch surface after surface without washing his hands. Not sure if he pulled the slight of hand with the hand sanitizer but I was watching pretty closely. Simple sanitation practices. Not hard. Get it together. This location is a joke in the area. Rude staff and I guess sanitation issues. I'm worried about my food now... read more

Gave me a bacon turkey bravo with no bacon. So small lemonade, turkey sandwich and small mac and cheese cost me $17? What a freaking joke. read more

Panera Bread - Bacon turkey bravo... minus the bacon apparently. Paid $9 for a turkey lettuce and tomato sandwich. What a joke. - Salad Near Me - Parma, Ohio

This is a welcomed addition to our neighborhood. I come here often and my wife and I are always happy. I like the calorie count next to all of the menu items. We did rapid pick up this time but it wasn't so rapid(a little over half an hour behind schedule) It was in the middle of lunch and I understand. Overall the restaurant is clean and well kept. In this location an employee has always managed to grab my dirty plates and garbage off of the table before I have the chance to do it. The bakery displays are always well organized and filled and everyone from the front to the pickup is friendly. A+ service for fast casual! Will recommend and be back! read more

Panera Bread - Salad Near Me - Parma, Ohio

No wonder why they have the lowest rating Panera could have. We have given this branch so many chances to make it right, yet they managed to mess up our online order every time. Last time I insisted on them to double check everything. They pretended they did. However, when I got home, there were a few things missing in my order. I went back and spoke to the manager who didn't even offer an apology for their messing up my order. Never going there again. read more

I visited the Parma location a couple times and I was NOT satisfied. This place has horrible food and it was too overpriced. I always have to wait 10-20 minutes for my Door Dash deliveries and thats the most I've had to wait at any location, every other location hands you the food right away. When I spoke to the general manager, I believe her name is Tina, she said she cannot do anything about it and thats just "how it goes here". I'm disappointed with my experience there and will not be visiting there again. read more

This is the worst Panera that I've ever been to. I was in the drive through line for over 30 minutes, do not go to this location!

Got a sandwich through the drive-thru. Parchment paper all in the sandwich. Asked for the manager, told him what happened and he started swearing at me. The manager's name is mike, hopefully he gets fired. Not professional at all read more

I've been to multiple different Panera locations, and this one is the best! The employees are always so friendly, the food is delicious, and I love that they use real ingredients. I've also gotten delivery as well, and the drivers have always been timely and incredibly friendly. read more

Panera is my go to spot when i dont fee like cooking ! i love this place so much, the pick 2 menu option is the best. soup and salad for $7.99 cant beat it. The menu selection is amazing, endless combination choices, the soup choices are scrumptious my only gripe is this specific location always seems to be out of chicken and wild rice soup. Bummer.I usually get the half Caesar salad with a bacon turkey bravo or if i want soup i usually go the french onion route with the soup in a bread bowl.Its neat and clean inside, this location has a drive thru if youre in a rush. Also, be sure to join panera rewards because you can earn free food and drinks for every time you visit. read more

Panera Bread - Salad Near Me - Parma, Ohio

We have gotten food from this Panera several times. The food is typically good but we almost never get the food we order. The past 2 times we have been missing big pieces of our order. Ordered a pick two and was missing my salad. And the next time was missing my Mac and cheese. Would not recommend going to this Panera because they are not careful and don't bother to check their orders before handing them to their customers. I'm tired of either paying for items I don't receive or driving back up there to receive my missing orders. Now I have to make sure I check everything prior to leaving this restaurant. read more

there prices are high enough they should be able to get an order correct. my son ordered a sandwich and soup. what he got was a salad that because of an illness he could not eat. I called to try and get the soup and was told nothing could be done and at 8 pm it was too late to send out a delivery driver. poor customer service and will not be ordering from them again. if we have to rely on online ordering and delivery you need to be more professional and reliable read more

Too expensive for what you receive. The cashier didn't bother to mention the breakfast sandwich I purchased had an over easy egg. I found that out when I bit into it and got a mess all over my hands. read more