We popped in here for drinks when we were visiting the area. My Sip Club cup was waiting for me at the counter which I loved. I had to look for the coffee but remembered it's probably near the front. :) They had Hazelnut ready! Woohoo! The almond creamer was available but almost depleted. It seemed like an overall ok Panera but not too lively. One suggestion is to invest in better coffee cup lids. These leak!! read more

Panera Bread - Salad Near Me - Portage, Indiana

I was unimpressed with this location. My coffee was cold and my sandwich was sloppily made. It was also missing an ingredient. Even the people at McDonald's can figure out how to make their coffee hot, and put together a better looking sandwich. I expect a better experience at Panera, especially for the price that I paid. Apparently Panera is no longer interested in providing quality food and drinks for its customers. I will be taking my business elsewhere next time. read more

Visited on 1-31-25 @5pm, ordered 2 bowls of soup. COLD! Ordered 1 Cup of coffee. COLD! Ordered 2 grilled sandwiches, one was NOT EVEN GRILLED AND WAS COLD! Our order was taken by a completely incompetent and uncaring employee. Had to ask 3 times to get the order correct! We won't be back anytime soon. read more

Incredibly unfriendly staff - I was served a rotten tomato in my salad and received horrible attitude when I asked for another. Food was sloppily presented and lettuce was wilted and brown. Terrible experience - candidly, I'm shocked they're still business. I'm used to unfriendly staff a Panera's, however, this location's food was disgusting. Done with Panera for good. read more

Placed a online order , and when picking it up was notified there was no bread bowls and they where out of the soups I ordered . I was willing to change soups and get a loaf of their sour dough bread in which they offered in short $27.00 for a loaf of sour dough bread With 3 soups that weren't equal to a can of canned soup . read more

Thank goodness their bread is tasty. But the portion of egg is very slim so mostly tastes like bread. read more

Panera Bread - Bread with egg breakfast sandwich - Salad Near Me - Portage, Indiana

Placed a drive thru pick up. Got to the window and they said you can't do pick ups through the drive thru and I would have to go in. Just one problem, I'm disabled and can't really walk and carry a food and beverage back to my car safely. Why would they have a pick up drive thru option if you can't use it??? Stay away! read more

I placed an order on DoorDash and I have an allergy to cilantro. I made an adjustment to my order and I didn't realize that cilantro was in the base of the item I ordered. They were super sweet about it and gave me two cookies instead of the one I ordered and two baguettes to make up for the confusion! It went super smooth and I love this location :) I'll be coming back!! read more

I went to Panera the other day and their computers were down so they were writing orders down by hand & running slower than usual. I think everybody understands how difficult your job is when you lose access to your computer. The coupons were nice, but the apologies were unnecessary. They did a great job read more

Terrible. Very disappointing. Ordered two salads to go, the Spicy Thai and the Southwest. Both were full of wilted lettuce (see the image). Will never return. read more

Panera Bread - Wilted lettuce... - Salad Near Me - Portage, Indiana

After slimy chicken in my salad 2 months ago, I thought I'd give Panera another try. I ordered flat bread and it was awful. It was like eating bread only. No sauce, little cheese. I used to eat there 3 days a week, but I'm done with Panera Portage. They can't get anything right. read more

So basically I ordered normally got soup a sandwich and got a baguette and that baguette was so stale I bit into it and chipped my tooth so 2 months later I'm going today to get that tooth removed thanks a lot Panera Bread read more

Panera is a huge heap of trash. Over priced airplane food is what I call it. Ask for a large cup of water, I get a small. I get badgered by these workers every time I try to give my rewards number at the window. You'd think that would make sense to do first since you want to use rewards on your purchase but nope these morons continue to do their own thing. Suddenly they're taking rewards numbers at the intercom now. Between this unacceptable practice and missing food, not customized correctly, I would say this place needs to shut down. read more

I just walked out of this place finally (my party and I were the only people at the establishment) and they forgot to make most of our food. They finally brought us the rest and they gave me a cup of soup instead of a bowl, wrong salad etc. The whole visit was so frustrating and we were so patient. So upsetting to leave and still have the wrong food. read more

The staffed supposedly checked off the pick up order and missing my lunch. They still charged us. The manager said it wasn't personal but when you don't get your lunch because you at work, it's darn personal. Be careful!! read more

Extremely disappointed with the food portion. We got two orders of pick 2, on both orders the sandwiches were so small that, if you put them both together you get a half sandwich. So instead of getting two half Paninni sandwiches we got two quarters sandwiches. It was like getting two of the litle sandwiches from "White Castle ". We felt robbed after opening the bag at home. Even the free side portion of bread that you get with your soup were bigger. The only reason why I didn't go back to return the order, was due to the -15* temperature. Shame on you Panera Bread. read more

Looked like the line was short pulled us up to a parking lot full of cars waiting for food. Waited 15 minutes could not get the drinks at window will not be back. read more

Take a moment to giggle at the motto printed on the receipt: "Accuracy Matters". Make sure not to order anything to go because when the order is wrong no one will be answering the phone, even outside of the 'busy meal hours'. On the good side, when you drive all the way back they'll be waiting for you with your correct order. Just don't expect an apology. Of course for the same price or less you could always go to Applebee's or somewhere else and get better service but that's up to you. Good luck. read more

This Panera works for me. Great location and I love their soups, salads and wide variety of breads. I've walked in and used the drive thru and haven't experienced the slowness issues that some reviews mentioned. The manager is very friendly. Only downside is they don't carry a full selection of bakery items, otherwise great! read more

SLOWEST. PANERA. EVER. Today I waited almost ten minutes for ONE SMOOTHIE! Last month, I went and waited for over 20 minutes for a salad and smoothie. I called to cancel my order (because I was super late for work) and when I finally got through to a manager, she told me she'd bring my food out right away. My smoothie was watery (which means it'd been sitting fir some time). The manager apologized and mentioned they were training. read more

We order from here atleast 4-5 times a week. I've literally never had a major issue. These other reviews are a little extreme. Every time I've ever complained about anything they always make it right. I love this location. read more

I guess Management likes sitting on their ass in front of customers while criticizing their employees? I was sitting in a booth and the table across from us was being a bit loud. I excused it as just Saturday night antics by customers. Then I see an employee put in his hard work and was cleaning empty tables. Out of no where the lady Manager started yelling at the employee for not cleaning them good enough. So now, not only are Managers visibly yelling at employees in front of customers but they're sitting in the tables next to customers and making it an uncomfortable atmosphere?? Since the moment I walked in, every employee was hard at work cleaning, taking orders or delivering food. What was the middle-aged Manager doing? Sitting on her ass talking loudly in tables next to customers and then yelling at her employees in front of all the customers. Oh that's what I want when coming to Panera Bread! Managers making the atmosphere uncomfortable and then listening to them at yelling at the employees, who were the only ones working. Fucken great. I'll stick to Chipotle or Five Guys next door next time. read more

Just had an amazing experience at Panera in Portage! Amazing customer service! Just wanted to give them a shoutout for the positive things they did for me this morning! Too many times we get caught just voicing the negative. read more

Panera Bread - Review - Salad Near Me - Portage, Indiana

DISGUSTING MANAGEMENT, I came here and witnessed the manager Dave sweeping meat off the floor with his hand and putting onto a sandwich. And then when I bring it up he then tells me "it's none of my f-Ing business". He then proceeds to tell me to get out of his drive thru and rhat he does what he wants when he wants. ALL OF THIS IN FROMT OF MY AUTISTIC CHILD WHO WAS SCREAMING AND SO AFRAID OF THIS HUGE UNIT YELLING AT US. Panera hire better management please. This was such a bad day for us and we were looking for to bacon turkey bravos but what we got was nasty words from a mean man. read more

This location needs to get it together So inconsistent I always have to recheck my to go orders because 9/10 they are missing food and sides Quality of the sandwiches greatly varies with every visit (ex. Cold meat vs hot meat, missing toppings, or even better the time my Frontega Panini had cold meat, cheese that wasn't melted, and a half a slab of onions) Anytime I've called attention to missing food items etc I'm made to feel like I'm being bothersome??? read more

Stay away from this place!! They consistently forget items and/or order modifications and when you bring this to the attention of workers or management, they are rude, make excuses, don't apologize or make it right. read more

Very poor service. GM very rude and unprofessional, Assistant manager was much more professional and should be running the store. Location constantly out of items without updating their stock for online orders and accuracy of orders is extremely poor. Location also claimed on more than one instance they are understaffed and staff not trained properly. We have been loyal Panera customers for many years, 1st location we have encountered with problems consistently. Avoid the hassel and headache and go elsewhere. read more

Panera delivery is a joke. Made an order online, system showed delivery before 1:pm. Tracking showed driver miles away from my location and it took over 30 min for a trip that takes me less than 10 read more

I usually love Panera Bread, but look at my salad today! Disgusting, couldn't eat it! read more

Panera Bread - Salad Near Me - Portage, Indiana

How difficult is it to screw up an online to go order? It's literally spelled out for you. They forgot our drinks and sides. If you're going to pay that much for food, it better at least be present. read more

I think today is my last day for this Panera Bread. I believe you should have good service and cleanliness with foods, things have change. If I see you are doing wrong I will speak up more because I'm spending my money. Sorry if this hard your business but you need to do better. read more

Nice service and great food. I have an onion allergy and totally blanked about asking if there corn chowder had any. When I got it, I knew. I sent my husband to order something else and they offered a diffrent soup for free. Really awesome of them! Will be back to this location again! read more

We love Panera, but this location needs to get it together. We've been there three times since they opened and all three order were wrong. From twice forgetting items, one being an entire order of pasta, the other being a piece of crumb cake, to not following directions on their own online ordering tool. I've never had this problem at other Panera locations. Hopefully a few more months & this location will be up to par. read more

I usually don't write reviews and I love Panera but something is wrong at this location. Last order a few days ago will be my last order unless I learn that problems have been fixed. Will not continue to pay 10 for a bread sandwich. They are either lazy or trying to cut corners but either way I'm done! read more

Ordered this Mozzarella and tomato on flat bread which wasn't good. Sandwich is kind of small and they add lemon juice to it which gives it a weird taste. It was just my boyfriend and I that ate there and somehow we spent nearly 25 dollars on sandwiches, soups, chips and desert that we can make at home for A LOT cheaper. 25 bucks for 2 people? Never going there again. read more

The food is great, however they get my food right. I order from there several times a month and they always mess something up. No bacon on a sandwich with bacon in name and so on... read more

I have eaten at this specific Panera Bread twice now. I was left disappointed on both occasions. The first time, I ordered ravioli that came out only partially heated, with many raviolis being extremely cold. Other raviolis were EXTREMELY hot, leaving a dangerous game to be played. The table was not wiped down and was left extremely messy with crumbs everywhere before we sat down. The second, and final, time I went to this Panera Bread, I ordered the Turkey, Ham, and Cheese Paneni. This visit was far worse than the first. Since we went through the drive-thru this time, we were asked for our decisions on our drinks. We ordered 3 cokes, and the employee had no problem with that. When we got to the window, we were greeted by an employee who seemed unhappy and sassy. She gave us our food, and closed the window. We did not get our drinks. We told her we ordered drinks and proceeded to ask for our cokes. The woman responded with a snarly "We only have Pepsi here." Why were we not corrected WHILE ordering? Why did we not get our drinks at all? Instead we were ignored in the moment and forced to ask for them awkwardly. At this point I still had hope. We received our drinks and rushed home to eat. I bit into my sandwich, and immediately had to spit it out. The lettuce was old and dry. The mustard was crusty and tasted disgusting. I actually had to power through the awful taste because I spent around $10.00 for the full order of my sandwich (Bad Decision). My Significant Other ordered "Frontega Chicken On Focaccia" and said the taste was off from the previous times she had ordered this. She said it tasted odd, like it was not fully cooked and rushed. The meals were obviously rushed and very little preparation was put into them. My sandwich had the cheese balled up and not melted in one spot. The meat was falling out of one side, with 1/4 of the sandwich being nothing but bread and crusty mustard. My significant other's sandwich looked like it was compressed and frozen, with the peppers looking smashed and leaving imprints in whatever the sandwich comprised of. It simply morphed to the shape. BOTH visits were awful, and for a NEW Panera, I expected much better from staff. The staff's attitudes were awkward and uncomfortable for me. They were extremely unprofessional. Whoever made our food does not know what they are doing. One star is all this deserves. I almost gave two stars because there was an extremely nice server during the first visit, but he obviously deserves a better paying job than this since he was the only person who seemed to know what they were doing. This is my first review on any food chain because it was just that terrible. I worked in fast food, and I know it does not take a large amount of hard work to make the food both taste good and look presentable. Also, having a positive attitude when dealing with customers never hurts. 1/5 - Do not visit this Panera. It is a waste of time and money. read more

This location is the worst. The online orders are always wrong. They asked me to include instructions on how I wanted the bread sliced because the Panera web site does not pass the customizations to the cafe. I did that and they still screwed up my order. Something needs to be done to correct this cafe because they are ruining the Panera brand. read more

We went in last night at 20 minutes before closing actually very nice, very good meal, we had a salad and soup and everything was brought out in record time, service, great atmosphere. The store was great, very clean. I would recommend this highly to anyone who's in a hurry but wants good decent food. read more