All I wanted was a bagel and coffee... didn't seem like an unreasonable request. But here we are... maybe there has been turnover and the people running Panera just forgot what a bagel was. If so, they should really take it off the menu... because what they actually serve doesn't even loosely resemble a bagel. It was more like a dry, crusty, multigrain hamburger bun... only flatter... and burned. The series of poor decisions that lead to this morning's train wreck of breakfast disappointment is mind boggling. I really can't blame any single person involved in the order... because there was a fundamental disconnect between the general American understanding of what the concept of a "bagel" is and what this Panera is dropping into a bag and hoping they were close enough... I think there were 5 or 6 individuals working at the time I stopped in... and I just can't understand why one of them didn't stop and tell the others: "Wait a minute... this isn't a bagel. This is just dry, crusty bread!" Unfortunately, not one of them had the presence of mind to point out that if they are going to charge $5 for a bagel... then perhaps they should actually provide a bagel. I'm really dumbfounded by the entire experience. Oh, and the coffee was burnt... I should have just stayed home. read more

I had Asian salad and wild rice soup both were wonderful! Panera bread never disappoints! My wife had French onion soup and half sandwich walnut chicken! She enjoyed it! All came with French bread a nice addition! I did forget pictures this time! read more

I stop at panera because I had a taste for fresh baked bread, soup , fresh veggies and a French dip sandwich. The French bread and sandwich was dreadful, greasy and over microwaved meat that was tough!. The black bean soup was tasteless and was so hot that again, it was put in the microwave on 6 minutes. I was so sad and disappointed with this slop food. I would not recommend panera food for my enemies. 1/2 of French dip sandwich sits in the bag, my stomach is turning. What a waste of my money. BEWARE AND DRIVE PAST PANERA AT 100 MILES PER HOUR. read more

DIRTY!!!! oh my it was soo gross and dirty!! The food wasn't very good. But talk about dirty absolutely ridiculous I will never go back. The people were rude I won't go back read more

Food is good to me just the need for it isn't high. I do enjoy the menu and the fact it offers a lot of soups. Just personally not my idea favorite. read more

They messed on my order and the soup was cold. Also the tea was very weak and they forgot out spoons and napkins

Kiosks were sleepy, food was delicious (especially because the dining hall was closed), we did hear a worker say that people don't know how to make the sandwiches *cmon people learn your sandwiches*, vibe was sly. extra points for being next to Cherry Berry #GoingOutWithABigBack read more

Service was terrible. Took 20 minutes for one item. They were slow and seemed to not even fully have everyone there working.

Food was cold, servers are always pissed, super cramped interior- would not return to this location

Panera has excellent quality and healthy food. The turkey chili is absolutely awesome. Everyone needs to see how great the taste is, great protein and fiber and not bad on sodium at 600mg. The staff is very polite and knowledgeable pertaining to menu. The Sip club is a great feature for frequent customers. Please give them an opportunity you will love the experience! read more

Perfect restaurant to cozy up on a cold day. Good selection of soups that change with the seasonal menu. Of course, the broccoli cheddar is a staple here. What to make it an extra comforting meal? Have it served in a bread bowl! The southwest salad is always another great go to when you leave in the mood for something light & flavorful. Great selection of iced teas, pastries & breads. read more

Panera Bread - Sandwiches Near Me - Sioux Falls, South Dakota

Absolutely awful! We ordered through door dash and also called PB directly to confirm order and make sure we would receive breadsticks. When the food arrived it was completely messed up. There were no breadsticks, the "bowl" of broccoli cheddar was in a cup, and only half full. The 1/2 sandwich that came with the squash soup was completely different than what was ordered. It was also so over heated that there wasn't much inside, and it was rock hard. The pizza was burnt. We called PB immediately to let them know and was told we would receive a full refund that would take up to 10 days. Day 12, after not receiving my refund I called and was told I would only receive 1/2 of my refund in 10 days. This is unacceptable and poor business. I spent $46 for crap food and awful service. Due to the fact I live 6 hours away and was only visiting, I can't go into the facility directly. read more

Due to my elderly mom, we wanted to use the drive-through, but not wanting to hold up the line (as the menu isn't visible until they want the order), I tried to look up the menu online. Website menu is formatted so badly it's difficult to use; no pics of menu on Yelp; and no paper menus to use in the store. We went to Culver's instead. read more

Stopped here for a quick breakfast. Immediately served at the counter by friendly staff. I had the sausage, egg, and cheese sandwich and an orange scone with a cup of coffee. My wife had the bacon, egg, and tomato wrap and added avocado with a pumpkin muffin and a soda. Food came out quickly and was really good and fresh. The only challenge my wife had was that her wrap included some greens and a dressing that were not included in the product description on the menu. It tasted okay but it was not she was expecting or wanting. Also, the toilet in the women's restroom would not flush. read more

My husband and I came in this evening. After having a crazy day, it was such a blessing to have Kim help us with our order. She was really informative and knew the menu very well. Thanks Kim for you hospitality! Keep smiling! You really made our evening. read more

Nasty...I ordered a bbq chicken sandwich it was more onion than chicken on a slice of dried out sandwich bread. Place was dirty and gal at register unfriendly read more

You're an overpriced bagel place, cut your bagels right. Stop giving your customers bagels that have been sliced by what seems to be a monkey with a table saw. Seriously how hard is it to cut a bagel?? read more

Let me preface that I'm giving a 3 ONLY because I like Panera's food... Never fails - forgot the chicken that was requested and paid for on the salad. I ordered ahead, went in and sat waiting for my food. My name showed up on the board saying it was ready and then it disappeared. I sat there for quite sometime while employees sat there side-eyeing and whispering and doing nothing. I had to go back and get the chicken that was left off. Overall not impressed. Sucks you pay so much money at Panera and you can't even get what you ordered. read more

Overpriced hospital food. If you want to eat the same quality of food and not pay an arm and a leg for a bowl of soup check into a hospital.

The food obviously tastes the same as all other Panera's but every single time myself or my friends go there they are out of numerous items (7+ times). It's also rather dirty. They do provide spacing for COVID. Will not be going back to this location ever again. read more

I bought a chicken salad that came without chicken. Unfortunately it was takeout so couldn't immediately fix the problem by asking for more chicken. read more

The food is good but the service is not. The staff is unfriendly and make you feel like a bother. The person taking my order wasn't willing to find out if I could get crackers with my soup and acted like I didn't know what I was talking about when I asked about a type of cookie they used to have. Then my buzzer didn't work so a server had to come and find me to verify my order, and she didn't seem to believe me when I said the buzzer hadn't gone off (it was sitting right in front of me the whole time). No apologies and certainly no friendly smiles from any of them. The daytime staff seriously needs a crash course in customer service and how to treat paying customers. If it wasn't for the quality of the food I wouldn't come back. read more

Service was really bad. The dark roast coffee was empty, the counter person, a new face, did not want to talk to us, the latte Sat on a counter being cold. Finally had to go get it. read more

So I've order food from here before and had a good experience. I've gone through the drive thru the last two times and boy has the service just gone way down. The first time they gave me someone else's order, they got it corrected so no big deal. This time they messed up every single thing I ordered. I order two breakfast sandwiches (both wrong) and a dozen bagels (wrong amounts of the ones I asked for) and missing other flavors. The worst part is there were only three cars total in line so it's not like they where busy... read more

Been there this morning, the bagels I got were delicious, coffee was really good too, I'm not a fan of Pantera coffee, but this one was exceptional. Just mix hazelnut and light roast. read more

So ordering food is fine, but back where you wait to pick up food, the staff bad-mouthed other customers, was grossed out watching the staff who takes the food out to the table wipe their nose/ mouth and then grab the next food order, I just can't. The food wasn't anything to drive out of my way for. read more

In the past I have gone to Panera and had okay experiences. Today however, was much different. The manager was so kind to us and took time to stop us and give us a number after noticing we did not have one. Mind you this was at lunch hour and it was extremely busy. He also gave us a full refund back on my food because it was a long wait. He was so kind and so genuine. They were also out of my vegan option that I usually get so he made the closest thing to it and it was amazing. It's so reassuring to know that there is still people out in the world who show great customer service and care towards their customers. I wish I would've caught his name but I left Panera today with a full heart and a smile on my face. Thank you to that manger who showed us how much he cared and took the time to make sure we were taken care of out of the most stressful, and busiest hour of the day. read more

Good. Only complaints were that the soup was basically broth and the cheese on the macaroni was overpowering. read more

Panera Bread - Sandwiches Near Me - Sioux Falls, South Dakota

Today we went through the drive thru of Panera in a hurry. We ordered breakfast sandwiches and we asked for scrambled eggs (no over easy). I went to take a bite of it over the box and it squirted all over me -- hair, shirt, purse. The sandwich was good, but bummed that they got all 4 of our family's sandwiches wrong :/ read more

One of my favorite places to stop during a day of shopping with my family. It's one of the few things we can all agree on! It's clean, the service is quick, and I've never had any issues with the food. read more

I have ordered take out lunches for business lunches on two occasions and the service has been perfect. Even with a busy store they made sure the lunch for 8 was correct, packaged well and done in a very efficient manor. Love their food and really love the way they help with a business lunch! read more

Today was my terrible Panera Bread experience! The people I turned to for help ignored me, even when I said I would pay extra for what I had already paid! Many thanks to the good girl who still gave me my cream cheese! And please check the system of your computers through which people order themselves, because this is not the first time I pay for cream cheese and then I am not given it! but all the previous times the workers approached it with love and respect, and today I was just ignored !!! I work in the service area, and even when I am very busy, I will still leave my job and help my visitor, not in any case I will not leave this situation! Today you ruined my day, and thanks to this I spoiled the mood of all those around me who were not far away! read more

Don't ever visit this location! I normally love Panera Bread, but had a disappointing last visit. First off one of the people in my group was trying to order free. The man at the register pulled out a huge, massive folder about 8 inches thick. There was a line and he took his time paving through the folder, saying "this will take a while" bitterly. He said inside this folder was the gluten free menu, they ended up only having 'black bean soup' that was gluten free. After ordering it we all ordered. I got the steak and cheddar panini which is usually great but this time tasted old, and there was no horseradish sauce. Sadly, the black bean soup ended up being just black beans from a can heated up with some Taco seasoning. It was charged as a full meal. I told the manager our plight and she kindly said she would take care of us. The gluten free girl ordered a chicken Caesar salad and I ordered another panini after she offered. They brought out the salad with no chicken or dressing, just vegetables. And only brought me half a sandwich with, again no horseradish sauce. We left disappointed that Panera had failed on their second chance. read more

It's Panera! Pretty good soups, salads and sandwiches. I wish at times that they had more options for vegetarians. Join the club for free and you get free things and discounts once in a while. Its always clean and they bring the food to you! If you come at night they may get out of certain breads but I enjoy most of their breads so thats no problem! Will definitely come back! read more

OK so I'm here at Panera bread at the drive-through. This has been an excessively long wait. If they have good customer service they would offer me a complimentary drink or something. Nope no drinking a response to my statement about the white being long was "yes pretty busy" in and have a good day thank you but just have a good day wow Customer Service is not great read more

disappointed to see so many negative reviews. i have never had issues here and the food is always good

Just a terrible experience at this Panera bread this morning! I spent almost $60 on some breakfast sandwiches for my sales team, and ordered a tote of coffee as well, they prepared the food forgot the coffee. I had to remind them that I still didn't have my coffee, they apologized for not starting it, I waited another 15 minutes then went to the front to ask if the coffee was finished and they informed me that it had just been sitting in the back and they forgot to hand it to me. I am from out of town, and I've had much better experiences with other Panera stores, I think the manager of the store needs to get a handle on customer service. read more

Only giving 4 stars because it's a little pricey but other than that, I love this location. I usually come here for my morning coffee and breakfast and the lady through drive through is always so kind. She makes my mornings. The service is usually pretty quick. Definitely recommend coming here! read more

Disappointing my wife on Mother's Day I'm not one for bad reviews but my experience so far today with Panera has been nothing but a disappointing headache. I went through the drive through on Mother's Day with my wife and children as they wanted to take their mom out for breakfast. When we ordered they were out of half of the breads your breakfast sandwiches on so we gladly adjusted our order to accommodate. We live out of town so we got our order and headed home. Upon arriving home we checked our bag for our 4 orders and found one to be wrong and one (my wife's on Mother's Day) to be missing. We checked our receipt and the order was entered wrong on the sandwich my daughter ate but we were charged for the full order. When we called the restaurant back to complain it took 6! SIX calls before we were answered! The phone rang to an automated system that we pressed 5 to speak to the manager and the phone would ring for a few seconds and then disconnect. So not only were we not being answered we were literally being hung up on. On call 4 we finally selected a different option and ended up getting someone on the phone at the OTHER location in town. We told him what happened and were told we need to call that location and deal with them. There was nothing he could do. No I'm sorry or empathy just not my problem talk to them. 2 more calls later we finally get "Jon" on the phone at the location we stopped at. Jon was unable to get us a manager when we told him the issue there was no apology just we'll write your name down in a book and you can have two sandwiches next time you stop, "we are 20 tickets behind right now". Nothing to fix the experience today and after all of it I don't want to come back, I want refunded for what we purchased. Once Jon was done talking there was no goodbye or apology or empathy just "Click" and he hung up. On the receipt it actually says "Accuracy Matters - Your order should be correct every time. If it's not, we'll fix it right away, and give you a free treat for your trouble. Just let an associate know." These are clearly just empty words and not in practice at your location. I wanted to explain my experience as I will be posting it to social media along with poor review scores. read more

We ordered lunch for our exceptionally hard working office last Thursday. We waited and waited and it never showed up. After a couple hours we called back and they never prepared our order. Something that was supposed to be a nice gesture turned out to be an awful inconvenience. read more