Food doesn't look any close to what is advertised, wish I could post a picture of reality vs expectation. No remorse from the team said this is what it should be. read more

Typical Panera... which is a good thing. Nice comfortable layout, clean facility including rest rooms, drive up window, friendly staff and, most importantly, good food. I'm in the Sip Club so I stop here a few times a week. I chose this one because the iced coffee has always been good. The food tends to be the same at each location ,and this one is no different. My usual purchases are the chicken salad sandwich (so good) and the breakfast steel cut oatmeal. Delicious and decently priced. read more

Panera Bread - Sandwiches Near Me - Strongsville, Ohio

Great go to fast food. The service was quick. The food was good. The restaurant looked. Lean. They were very accommodating. They took our last min order for 20 people. Thank you Panera. read more

I went thru the drive thru. This location is close to my work so I'm there often. I don't receive the best service when I go in, so I tried the drive-through. I find that I can't get a good egg bagel sandwich It always comes on a ciabatta or some thing else. If I ask for a bagel, they charge me a dollar for the substitution doesn't make sense for the bagel store. This one was the chicken chipotle, egg, breakfast sandwich. It was OK, flavor came from little spice from the peppers but it didn't wow me. The drive-through was empty but I did have to wait a few minutes to receive my sandwich. And they never ask for my phone number I have is have to ask them to take it. The girl that delivered the sandwich was super sweet and had a huge smile. She made this all worth it. read more

Panera Bread - Half eaten breakfast sandwich - Sandwiches Near Me - Strongsville, Ohio

First problem--parking is so confusing--You cannot find the entrance door!! When you find a spot-It is across a roadway to get to the door. Second problem- The cashier/order taker was unkempt---ring through her lip and cheek--tatoos everywhere. Bored attitude--could not hear her words--when asked to repeat she yelled! Third problem-Ordered a cheesestesk sandwich. When picked up order the steak was reddish and cold. Asked to remake it -Second sandwich had only one small piece of meat and the rest peppers and oil.. Was still cool. Almost like they were punishing me for asking for a remade sandwich. Fourth problem- Squash soup was cold also. Fifth problem- When got home I looked at receipt. She had overcharged me. WORST Experience I hace had at a reataurant in Strongsville! My advie- DON'T GO THERE! I AM NEVER RETURNING!!! read more

Awful. Ordered from Uber eats. Panera in Royalton road in Strongsville. Bread was just carelessly thrown into the bag, not wrapped. Salads had maybe a tablespoon of toppings, sandwich was the wrong one...and had maybe a tablespoon of meat in it. It's obvious that whoever is putting the food together does not take any pride in their job whatsoever. My 6-year-old grandson could have put together a better salad... And would have got all the toppings right. I realize it's called Panera bread but is that really The only ingredient in your sandwiches?! Just gross and overpriced. I will not be ordering again. (Sunday July 21, 2024 5:30 pm) (Order number 14196277598) read more

Drive thru order Half strawberry poppyseed salad and half bacon avo melt' The salad had two SLICES of strawberry that didn't equal even 1/4 of a whole strawberry, 3 small pecan pieces and 3 SLIVERS of pineapple. a few madarin orange pieces, and some blueberries. Mostly iceberg lettuce. The bacon AVo melt did not even half the equivalent of 1 half slice of bacon, literally 3 small not even bite size pieces of bacon. You can see from the photo that it is barely one inch thick, and from the side looks like two slices of bread. Horrible food. read more

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I ordered from Uber Eats and the food never came. However, they claimed it did. The driver never sent a picture and he blocked me when I tried to call him. Then I had to go through three different Chat representatives. They tried to claim my food had been delivered, and then admitted that the driver's picture was of another order on another street. They FINALLY refunded my money. read more

Could not order I love Panera food but their service has really gone down hill. From online and the app I tried to order a family deal. Since they were out of baguettes they said you could replace with another option. However, when you get to that customization section there was no other option. It would not allow me to submit the order at all. I tried calling the location to see if they could help. The associate said he could not but would ask his manager. I waited on hold for almost 10 minutes and no one came back on the line. Really disappointed because I was also going to use my birthday pastry coupon with the order and now it is expired. read more

Never get my order right ! I always go in through drive though since I have little ones, and twice now I get home snd my order was all wrong ! First my salad came with out dressing for the second time . They gave me Mac and cheese instead of broccoli soup. When you have a car full of kids it's hard to check the food at e drive through window. So it's so annoying to drive 15 min home and see your order wasn't right. They aren't cheap either !! I tried giving them another chance but they failed. my last time going to this location. Not worth the hassle. read more

Came in with my friend. I ordered a whole grilled cheese and my friend simply wanted a whole grilled cheese with tomato soup (said very clearly even got asked if she wanted chips or a baguette on the side of the tomato soup). Aside from the fact that the cashier was giving us attitude and could have been more attentive or kinder, we go to get our grilled cheeses that came quickly, but there was no tomato soup. She didn't charge the tomato soup on the receipt. So we come back up front and the cashier claims she did charge her for the tomato soup. We show her the receipt and she in fact did not. She acted clueless and said "oh". Making this way more complicated than it is, she said "... so you just want like one tomato soup??" she said yes. She charges her 8 dollars for one small cup of tomato soup. Meanwhile the menu behind her says it's 5 bucks. A large cup is 7 and some change (even less than what she charged us) We tell her that and she claims whatever is on the screen is the price. So I guess the menu is wrong not the cashier! By the time the tomato soup came the food was cold and it took unnecessarily long for one tomato soup for two customers who were already mistreated. Hoping for some better service next time. Also we found a piece of hair in our grilled cheese a couple weeks ago- didn't think that deserved an individual review but since we're already here! read more

Honestly just make it at your house. Don't waste your money. I have strep and just wanted some soup and a grilled cheese. And what I got was a soup, and flat smushed bread with a piece of cheese in the center and the corners of the bread was hard. It wasn't even grilled. I am very upset with this. I called to make sure the bread wasn't stale so I wouldn't get sick and the guy said they make the bread fresh everyday. how is it possible that the corners and crust of the bread is hard when it isn't even grilled. This isn't the first time they have done something like this to me. I didn't think it would be that hard to make. Definitely don't recommend. read more

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A great place to grab a quick bite! Lots of options. The staff can be a hit or miss, but food is usually good! read more

Panera Bread - Sandwiches Near Me - Strongsville, Ohio

Ordered Thai Chicken salads. Opened up the salads and they are not what I ordered. Shockingly enough they took the salads back through the drive through window. I'm not from Ohio, in other states because of the pandemic, items are thrown away, usually in a trash bin by the drive through. As much as I love the Thai chicken salads, I cannot eat them. I don't know who else returned items, if they are healthy or not. Replacement also missing napkins. Pictures are from the first set of salads. read more

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This place has AWFUL service. I was in a time crunch so we went through the drive through and spent 20 min waiting just to find out my child's Grilled cheese and it was on whole grain wheat bread when we specifically asked for mishe bread. When we asked them about it they said they didn't have any mishe bread. THAT WOULD HAVE BEEN NICE TO 20 MIN PRIOR. I wanted a refund because I am not spending $5 for nothing. It took them a good 5 min to return my credit card. When they did they brought 2 Chocolate chip cookies. For that reason they get one more star then they should have. read more

Panera Bread - Here are the chocolate chip cookies - Sandwiches Near Me - Strongsville, Ohio

The food was pretty good and was normally good. The service was absolutely terrible we waiting in the drive through for 21 minutes and then when we got to the window they told us they ran out of bagels even though at the speaker they said that had plenty of bagels. Keep in mind we only ordered one bagel, a sandwich, and 2 Mac and cheeses. read more

Don't bother coming to this Panera. Slow service - mediocre service. Very disappointing

Food is good but portions are tiny and the prices are too high. Large mac and cheese was only filled a little more than half full and the large soup was literally all broth with one spoon of carrots and no chicken!! What a rip off. read more

This Panera is new and very updated compared to other stores. We stopped in for bagels one morning for breakfast while running errands. They didn't seem too busy for a Friday morning. All staff were wearing masks. People were spaced out. Staff was friendly. Someone came by to collect our plates before we even made it to the trash. The cinnamon crunch bagels are the absolute best. That is my go to every time I am there. read more

The worst customer service.I had bad experiences,in the past, but, I refused to write a bad review. I gave to this place so many chances, too many.Rude employees, very rude.Completely untrained for their job,but, somebody throwed this people there, just to fill up some positions.I have some issues with my heart, and I am very clear when I am orderind my DECAF latte coffee.Always, same situation: I receive regular latte. Not only they don't appologize, but, they look bothered when I give back the coffee. read more

My boyfriend was eating their bbq chicken salad when he found a large piece of plastic in it. Ot was hidden in his lettuce to he didnt notice until he took a big bite out of it. Really gross and such a hazard. read more

Panera Bread - bbq chicken salad - Sandwiches Near Me - Strongsville, Ohio

I have never had a bad meal or bakery at Panera. Today I ordered a cup of cream of chicken and rice soup, grilled cheese and a beverage to go. The soup was hot and delicious the grilled cheese was the worst grilled cheese sandwich I have ever had in my life hardly any cheese lots of bread, which was toasted and the cheese had brown spots on it I had three bites and threw the rest away.I would recommend this item be taken off the menu. read more

Ordered on line went to pick up. That stated they never received order and that if it came through they would cancel and not charge my card. Went through drive through and reordered. The next day may card was charged with pick up order. This was two months ago and I am still calling and calling corporate for my refund which was supposed to be issued a month ago. Ridiculous customer service all around. read more

First of all, I highly discourage use of their delivery. Had I known it was going to be Door Dash, I would have just picked up. Simple order, 2 salads and Flatbread pizza. The salads were not as described in menu. Pizza was stuck to lid of box and ice cold. Took over an hour to get at a slow time of day. read more

Ordered lunch for my nephew and myself since he finished exams from high school with a 4.23. First cashier forgot to add his side salad. My nephew went back up and A new cashier Jake was giving him the run around. I noticed and walked up and said, a side salad was not added, Jake abruptly said he didn't hear who was it, I pointed to the gentleman who took out order and Jake continued to berate me and my nephew. Is it because I am handicapped? The manager heard Jake get smart and condescending and handled the problem, Jake wanted to stand his ground and not correct the problem. I asked the manager if Jake can step away and Jake just smirked until the manager asked him to leave. I don't know why Jake has problems with Handicap customers. Be careful if Jake waits on you if you are Handicap. read more

This past week the a/c was so cold people were wearing coats; some including ourselves walked out. Poor management practices.

I have never had a worse drive-through experience as I had at the Strongsville Panera on route 82. I literally sat in line for 20 minutes behind only two cars and when I did get to the window nobody came to take my money or give me the two teas that I ordered. after a ridiculously long wait someone came to the window took my $20 and then never came back. the girls were standing right inside the window and refused to acknowledge that I was there. when I finally resorted to my horn someone came to the window and asked me what I had ordered. and I told them that I had been sitting for 30 minutes, did not get my change and all I wanted was my stinking tea. so finally someone gave me my change and my tea. the guy behind me was honking as well. the fact that they never even bothered to open the window to tell me that there was a problem or a delay or to apologize for the horrible service was ridiculous. I've never had such poor service in my life. read more

My husband got 4 hot drinks, only 1 was good. One was supposed to be a vanilla latte, but tasted like frothed almond milk with NOTHING in it. He said it wasn't even busy. We will be patronizing small independently owned places from now on. Chains just don't give a crap about serving you a good quality product. read more

I stopped in a few weeks ago when I was in town to meet a friend for lunch. This is like any typical Panera Bread. My order was taken quickly and efficiently, the food was good and hot. It was crowded because it was lunch time on a weekend around a mall, that's a given like always. The two things I didn't really like at this specific Panera was the sitting arrangements and the parking lot. The seating was crazy spread out from everything and a real pain to drag a high chair around in. The park was just in the back, which was confusing for a first time visitor because I didn't know if there was a door in the back or if I had to walk toward the front. I ended up parking next door and walking over. Once inside I found out that there is in fact a door toward the back parking lot. I would just highly suggest a redesign in terms of layout. read more

I walked in to no one in line and no wait. I ordered two eggs scrambled and two sausage. I took them 25 minutes for me to get my food. When I got my food they made it wrong. The eggs was sunny side up and not even cooked enough. The sausage was hard and tasted bad. I would never go there again. read more

First time at this location. Good spot on Royalton Road. Plenty of parking. We ordered the pick two. Fast service and we came during lunch so the vibe was a little noisy and hectic. They do good business. Like the rest. read more

Panera Bread - Sandwiches Near Me - Strongsville, Ohio

Ordered rapid pick up received food in timely manner drove home and found the 2 green goddess Cobb salads with chicken, had NO chicken. Called panera to explain and was told after waiting on the phone that I would have to come back up there with everything and my receipt to prove it. Well with two babies in tow was not going to schlep them back in their car seats and drive back especially with current route 82 traffic. I asked if I could just have a credit being a loyal frequent customer which could be proven but No. So needless to say my order that cost 29.37 meant nothing to them. Just feel really annoyed especially since at the bottom of the receipt is states "Accuracy matters. If your order is it not right, please let manager know" it was also checked by a DJ or DB? read more

No response from management, no response regarding a piece of sharp wicker in my salad, which fell in at the prep area station. The department of health needs to look and correct this. Wicker baskets have no business being placed above a food prep area, the parts and pieces are extremely sharp when they break off. Wake up Panera management; have you corrected this yet? read more

Normally a great place, but this location is in need of a good cleaning, restrooms are a smelly mess and the carpet is in need of a good vacuuming. The service is slow, I can handle that, but when they ignore you that's bad. This is the second time I've stopped at this location and it's the same. Perhaps the buy outward a bag thing? read more

terrible customer service. we walked in and a young lady gave us attitude

Fast service; Friendly staff; good food - Connor Singerline read more

One of the worst meals ever. I should have asked for my money back. My salad was inedible. The lettuce was entirely brown, to the point that it was slimy. That lettuce should of been thrown out not served to a customer. The broccoli soup had been watered down. It was like water. Disgusting. The baguette was very old and stale. Also inedible. I also ordered a strawberry smoothie and the forget to put some of the ingredients in. Go to the panera across the street in the mall it's much better. read more

The only reason I'd give this place 2 stars is because the cashier was nice ..... They brought the wrong food twice ..... The food we did order was not very good and I had an open bottle of water served to me that wasn't sealed ...... When I exchanged it the lady rolled her eyes ..... After eating what we decided was just ok to salvage we wanted to try a pastry ..... I have allergies and asked of the ingredients to a cherry tart (they have a book with a list of all ingredients) I was told she had no idea and that they come how they come . (Thanks for checking the book ) we just left and won't be returning . read more

This place use to have great service and food, but has gone downhill of late. Orders are often made wrong now. I recently took my order to go only to find out that every item in my bag was missing an ingredient (some of which I paid extra for). I return to the store only to be rudely treated by the manager. They remade the order and when I got home, I discovered that it was still wrong! read more

Just about what you'd expect from a Panera. It's always totally packed because it's right across from a busy mall, but they always seem to have enough seating when I go there. The staff always seems slightly overwhelmed, though, and could probably use some help. I wasn't even there at a peak meal time and the lines were long! The cashier was pleasant to me and made good small talk, but was clearly overwhelmed by her line. She also burned my bagel :( read more