Extremely professional we were greeted at the door all I did was give them my phone number and we…read moregot in line which moved rather quickly even though they were busy All the staff was friendly and pleasant. They must like working there. I witness several different difficult customers being helped by these individuals that were patient, calm , collective and absolutely professional. I was amazed My wife and I are not tech savvy so going shopping for new phones and a new plan is extremely difficult for us and unwanted. I would rather get a root canal. Well, that all changed when we were helped by ULISES GARCIA HE WAS OUTSTANDING !!! We have been back into the store a couple of times to purchase other products because of this young man how helpful , professional and patient he was with us even although my babycould've bought the same items on Amazon at lower price. In my opinion, he needs a raise of salary. This young man was a genius with the technology helping us fix what we needed to fix. I will be back. !!!

Friendly knowledgeable people. They will try and help you any way they can If I had to get another…read moretemporary line, I would go back to them. Very helpful

Signed back up with Boost , I should had never left, always helpful when I walk in store . I am…read moreelated that I am back with boost

Give the team 5 stars I been having another…read morecarrier For years always denied me in many ways Once I switched carriers I just found everything I was looking for thank you for the team for being such great customer service

JC was super cool. Chatted with me and made it a personal experience super nice and gave me info on…read moregood deals.

I had such a great experience today. My phone wasn't charging and I was worried it was broken for…read moregood. YASSEEN E. could've easily tried to sell me a new phone, but instead he took the time to diagnose the issue properly. It turned out the charging port was just dirty and clogged with lint/dust. He cleaned it, tested it, and everything worked perfectly again. I really appreciated the honesty and the fact that he focused on fixing the problem instead of upselling me. We talked about warranty or insurance claims or even jsut a straight upgrade. He was friendly, knowledgeable, and genuinely customer-focused. Highly recommend! When my phone really does poop out on me, I will be back to see him!

The store in general is okay my real beef is with LG then metro for not notifying customers about…read moreLG phone's also selling off LG phones knowing the company was no longer supporting them my wife and I both bought stylos 6 LG phones only to find out 4 months later we have to replace them because LG is no longer selling or supporting them I also bought the warranty when mine phone over night started showing error messages witch made it unusable I put my SIM card in an old phone with metros help they didn't tell me I was voiding my warranty they told me they needed to shut off the insurance because of a software problem so that was a flat out lie so I have to buy another phone at full price my work required me to have a phone so I'm screwed after paying for the warranty for 5 months anyway don't buy LG products what happens when they stop making refrigerators vacuum's or other Smart products your on your own this whole mess cost us close to a grand so be smart think twice about both companies and go elsewhere

From the owner: Switch today & enjoy America's largest 5G network.read more

Through a foolish chain of events I found myself with a cracked touch screen. I'm actually handy…read morewith these repairs, but I did not have ~3-4 days to wait for the replacement screen to arrive in this scenario. A battery is one thing, but a cracked screen with no haptic on my daily driver phone is a hard stop, so I figured I would give this place and try and see what the price and turnaround time would be... they had my phone ready in an hours time, and at a price that was more than fair for their time, expertise, and simply having the part ready and on-hand for installation. I hope to not find myself in this situation again anytime soon, but if I do CPR Cypress will certainly be my first stop! :)

Initially I gave 4 or 5 stars. It's been a little over a month and I have to change my review to 1…read morestar. I'm so upset with Mohammad now that I can't even call him. He ran a diagnostic test on my iPhone and found that one of my front camera lenses was broken (not found) AND that my battery's capacity is only at 65%. Did he tell me about this? No. I didn't find out until yesterday when I had to pay for a new battery. If Mohammad would've told me about the diagnosis my insurance would've replaced my iPhone with a newer one! But instead, he decided not to say anything. He just replaced my broken screen and sent me on my way; KNOWING that I was about to cancel my insurance. I'm so mad. Do you think they will fix it if I call?

Melanie!!!!! She should be renamed "Wonder Woman" for her miraculous customer service and helping…read moreus unravel the nightmare with our account caused by an unscrupulous employee at the Seal Beach branch. Melanie is patient, kind, and so attentive with her in-person engagement as well as her quick and thorough follow up skills. This store is nowhere NEAR our home in Seal Beach, but the ONLY T-MOBILE branch we will ever visit again. Melanie is the reason we didn't quit T-MOBILE and take our business elsewhere. Give this wonderful young lady a raise! She deserves one!

Great store with great, helpful and attentive staff. Needed help with the new phone and he fixed…read moreit within 5mins. The parking is good and plenty. Location wise is right on the corner of Beach & Garden Grove and in a shopping plaza.

Had a wonderful experience here! A friendly Turkish girl helped me with my phone transfer when no…read moreonline or no other stores was able to do it. She fixed my phone technical issues within 3 minutes. She's a pro! Thank you Turkish girl for helping me and making me experience with Metro very pleasant!!!

I normally don't leave reviews, but what happened at this Metro by T-Mobile location needs to be…read moresaid so other people don't go through what I did. I purchased a hotspot device from this store, trusting the staff to set me up with something that would actually work at my home address. Instead, they knowingly used a different address in their system just to qualify the sale -- even though they were fully aware the service would NOT work where I live. From day one, the internet barely worked. I went back multiple times and was repeatedly told the issue was my plan -- that I needed to upgrade for better speeds. I trusted their guidance and ended up paying more and more over the course of October, November, and December. I even upgraded to their highest plan, thinking it would finally fix the issue. It never did. They had me moving the device all over my apartment, troubleshooting, and basically making me believe the problem was on my end -- when in reality, they knew from the beginning that the service was not compatible with my location. When I finally contacted customer service, I was told that multiple customers had complained about the exact same situation at this store. That says everything. I returned to the store to resolve it, but the manager has avoided me for months. Calls were not returned. Messages were ignored. I was even given an email address that led nowhere. After spending around $300 on equipment and service that never worked, I was offered absolutely nothing -- no refund, no accountability, nothing. This is not just poor customer service -- this feels intentionally deceptive. Selling a product you know will not work at a customer's address, then pushing upgrades to take more money, is unacceptable. I strongly recommend that anyone considering this location double-check EVERYTHING and be extremely cautious. Based on my experience, I would not trust this store to give honest or accurate information. Very disappointing experience.

I had a great experience going to Warren at Stanton PC. I called about a CPU issue and said I was…read morein a rush since I had some important things to take care of the next day. He was able to fit me in, got everything repaired the same day, and charged a very reasonable price. On top of that, he even took the time to deep clean my computer at no extra charge. Warren does quality work and really goes the extra mile for his customers.

Warren fully cleaned, repasted, and replaced thermal pads for my GPU. Hotspot dropped 30c. Quick…read moreAND quality service from a kind guy! Thank you Warren