This place is awful and I wish I would have read the reviews before ordering. Website didn't record our order as delivery. It asked for our address and I even was asked if I wanted updates. I got non of that. Almost 2 hrs later I called the store when I hadn't received my very simple two medium pizzas and was very rudely told it was a carry out not a delivery and it had been sitting there for about an hour. I said nope I placed a delivery. He said well that will be a $5 charge. Ok no problem. He comes back saying the charge didn't go through. I said that's the same card u just charged $37 to. I said maybe you need to try again. He said mam is something wrong? I said yes this sounds like operator error and I ordered delivery, it's been an hour and a half. Even if I made the mistake to not order delivery why didn't someone call the number we have to give to let me know that my pizza was sitting there for an hour? He said well would you like me to cancel the order? Yep go ahead and refund. Can I please get a confirmation number? He said no you can come in and get a receipt. Omg!!! I ask my husband if he could just go get the F@$king pizza? When he came back he said that it was the blind leading the blind in there and they were super rude with zero customers service. 0 out of 10 recommend this place. Read reviews people. read more

We have been faithful weekly customers of Papa Johns for almost 9 years, but over the last two years, the quality has diminished. Both the Temple and Belton locations are hit and miss for crust and toppings. The crust is what made Papa Johns really stand out, and we found no better product. However, when poorly executed, to the point that it is burnt, uneven, and sloppily presented, that leaves us to find another venue for pizza. At the Belton store, the person in charge was willing to refund our pizza two times in a row and acknowledged that "it depends on who is working" regarding the product. However, with that admission, to serve an unappetizing, burnt product that doesn't match the standard is poor service and management. read more

the pizzas where super bland and they had no sauce on the pizza that's we ordered and the toppings where all falling off like they didn't even do anything with it. read more

I will let the pictures do the talking. Unacceptable. To his credit, the manager did apologize and sent a better quality order after I called. It is a hit or miss with this location. Whoever prepared this "chicken" to be sent for consumption shouldn't be working in the food business. read more

Papa Johns Pizza - Pizza Near Me - Belton, Texas

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General Manager Kenneth was beyond rude when I requested a refund when the Uber driver who was supposed to deliver our food decided to eat it. He was obnoxious and has 0 customer service skills. He as the GM pretended like he didn't know how to give a refund.... AS THE GENERAL MANAGER. He kept dodging questions when asked. The location took 4 phone calls to answer the phone. He legit said he was WASTING HIS TIME BY TALKING TO ME after messing up and I called back to check on the order. He said he wouldn't process my refund if I kept talking like that, I was simply assertive, no yelling, swearing, insults or threats. He wanted me to go away because he didn't feel like assisting me and didn't apologize even ONCE. read more

Don't go to this location. They will cancel your online order if you don't answer the phone call the first time. Whoever opens the store on Saturday I guess is by himself and won't try to help resolve an issue just will straight up say he's not going to make pizzas. Weird for a place that only makes pizzas. Lost my business at this location. read more

NEVER going back to Papa John's. Pizza is bland, inconsistent and customer service is ONLY good if you file a complaint with higher-ups within CORPORATE. (They are actually excellent unlike most food-chains who could care less). Now the actual Belton TX store.... NOT so much. They are pretty incompetent and look half asleep, although I like that lady manager type and that guy who left Little Caesar's to work there because he is pretty professional and attentive. I had read somewhere that the original Papa John's CEO thought the company was being run-down hill and the pizzas no longer taste good. Boy was he right.!!! It's very sad. No longer a fan and THANK YOU K'SHAUN or KSHEAN WOODS (or however TF you spell it!) guys at the Belton TX store for not giving a s#&% because it has saved me a lot of money NOT going here almost daily (like I had for better part of a decade). My app purchases prove it and yall couldn't even get the reward item right that I earned... ;( read more

Papa Johns Pizza - KSHEAN Simply DON'T CARE, even about small stuff. What a shame.!! And you're Director of Operations. What a JOKE.. - Pizza Near Me - Belton, Texas

Won't deliver to our area less than 7 miles away. The competition Pizza Hut and Dominos deliver.

I placed an online order. When I went inside to pick it up one of the workers in the back laid his nasty cell phone right beside the ball of raw dough in the pan. No more Belton papa john pizza... read more

Papa Johns Pizza - Cell phone next to dough...eeww - Pizza Near Me - Belton, Texas

Ordered a large pepperoni. $19 for one pizza! Ridiculous!!! Had about 6 pieces of pepperoni. Mostly just crust. Won't be going back. Little ceaser's has a $7 thin crust loaded with pepperoni and is really good! read more

We saw a delivery car one street over. Less than half a mile. I called and they said they don't deliver to this address. We are 5.5 miles from the store. I thought that wasn't a far distance especially since I saw a car making a delivery in the neighborhood. This isn't the first time they have made deliveries to this neighborhood. We have seen them several times. Apparently one street over is too far. Ridiculous! read more

Awesome pizza. Awesome employees. Awesome place. Awesome. Awesome. Awesome. Thanks for being in Belton!!!

So disappointed. Went to pick up order at appointed time, it was not ready. The clerk rang me up and pointed out on the receipt where I could write in a tip (for my order that was not ready). I ended up waiting 45 minutes for my order. Was told it was in the oven...almost ready...being remade, almost ready again, etc. Got home, opened the box, and it was not even what I ordered. Disappointing, but not the reason for 1 star. As I stood there for 45 minutes waiting for my order, I observed people making pizza with no gloves, no hairnets, no beardnets, no hand washing. I watched one employee answer the phone, go around touching various things (including his face and hair), then go back to making pizzas without washing his hands (although he did wipe them off on his very dirty shirtfront). GROSS GROSS GROSS. read more

A while back I gave them 3star but after today's order, I am extremely happy and gave them 5star!! I got everything that was ordered through the Papa John's Pizza app (highly recommend) plus the garlic sauce that I love. The female delivery driver was very nice! I'm a big fan of Papa John's Pizza and my family too! PAN Pizza is the BEST!! read more

Being one of the few restaurants in the area that delivers, I believe the this place feels they can short their customers and get away with it. We ordered a pizza and wings...the pizza was ok even though the toppings were a bit on the minimal side. However at least eight of the 24 wings were at one time whole wings or drums and then cut in half and sold as whole wings. It is a decieptful practice, and one that will be reported to the BBB if it continues. This is the second time in a row that this has happened, so clearly this isn't an accident or an employee mistake. Shame on this establishment! read more

After I called the Temple Papa John's and ordering and getting a call back saying they couldn't deliver, I called here and they understood my frustration and gave me a slight discount for my troubles. The employee taking my order was very nice and triple checked that I could my delivery and that there was a delivery driver to bring my food as soon as it got out of the oven. read more

I love Papa Johns, but I was particularly annoyed when they charged me for sauce. Alright, no big deal, that happens sometimes. The worst part was they didn't even deliver a sauce when it delivered. I paid for two. I was looking forward to that sauce. I called them back and complained, and they said they'd send someone out. No one came. Not sure what that's about. Awful customer service. read more

50% off pizza... You gotta love that. It's not your Chicago deep dish. Please, Don't get me wrong, the pizza is great. Good deal and good pizza, not to shabby. read more

What can I say, I LOVE Papa John's Pizza!! LOVE, LOVE, LOVE IT!! Now that there's is a location in Belton, I think I love them even more. I called in my order, arrived 20minutes later and WaaLa!! It was ready, they were fast and the food was hot. What more can I ask for. Its a tiny inside, but it's designed for pick-ups & deliveries, so it works just fine. read more

Excellent pizza. We enjoyed ourselves tonight. Delicious. very good pizza. Excellent service.

So we had a new home built and cannot order online. That isn't the problem, we understand maps need updates for new neighborhoods. I called in the order and the girl on the phone tried to tell me 1/2 pepperoni and half bacon on ONE HALF of the pizza and the other half with half mushroom and half onion are 4 toppings. Which it is not, if you go online and create your own pizza it is in deed .... only 2 full toppings. I have ordered pizza enough over the phone and online since i was a kid. I know how to measure as well. So I chose to order from another company... I sent a compliant in and received an email the next day. The reason for this Yelp review is that I was called on July 4th from someone from their store trying to offer 40% off if I ordered that day. This was not a recording, it was a young man calling me on the 4th of July offering 40% my order. After the service or lack of service I received from the other day I chose to take my business elsewhere. The email I received offered me 2 codes for FREE pizza and I did not use them. Why would i purchase pizza atba 40% discount from this place after receiving attitude from the girl the other day when I already was given a free offer code??? Since when does Papa John's CALL customers from their stores asking them to order and they will receive a 40% discount. I have been in the restaurant business and retail business for over 20 years. This was not the norm and very offputting from the beginning when I called to the end when i received a call from a store employee. Not even a call from the store manager, just an email from the director of operations. With my work schedule I am just now getting a chance to post this. We had a great experience with Dominos which I will be posting next. read more

I am sad to have to leave this bad review, but I feel the need to warn anyone seeking a gluten free pizza, this is NOT the place. I'm sorry Papa John's, but the gluten free crust tastes like cardboard and the texture is unpalatable. yuck, I couldn't even finish my pizza. read more

Love the pizza. Terrible customer service. I don't know if it was a bad night for them, but we waited over 3 hours for a pizza. They delivered the wrong one the first time, so when we called they said they would have The correct pizza to us in 45 minutes. Waited almost two hours and they had no idea what was going on. Drove up there to get my refund, and Bryce was extremely rude. Will not be back to this one, and that's a shame because I love their pizza and I am a generous tipper. read more

I couldn't get the app to work so I called them myself and got everything sorted out. Extremely helpful service and the woman who took my order was so nice I wish I could have just remembered her name! I am from WI and surprising my girlfriend with a version of date night by delivering her a pizza, so shout out to Papa John's for making it possible! read more