I like Papa Johns quite a bit and it's really convenient because if you are in West Park, especially the bar next-door and the kitchen closes at 10 PM... You can always walk right next-door and order your Papa John's and then go back and finish your drink. This particular review is actually for a specific person on a Friday night a few weeks ago when the World Cup first started. A group of us were in PJ McIntyre's and wanted to grab pizza to go so we walked into the Papa Johns and immediately noticed there was one employee working by himself on a Friday night. This guy was running an entire restaurant answering the phone and picking up tickets and making pizzas all by himself. I really felt for the guy because he didn't seem to be in a bad mood about it and he just kept going forward. My only regret is I did not have cash to tip him or I absolutely would have. I don't know his name, but he was probably in his late 40s to early 50s and I give this guy all the credit in the world. Papa Johns also has a pretty good app on your smart phone and they have lots of bonuses and rewards the more you order. read more

I generally like Papa John's. The gentleman working here was all by himself. I was very impressed. He was pushing out orders quickly. We ordered online. We did have to wait a little longer for our pizza, but I understand why. He was focused and friendly. I would expect someone working by himself to have an attitude, but not him. He was so nice and fast. I will be ordering again from this location. read more

Papa Johns Pizza - Pizza Near Me - Cleveland, Ohio

I had an absolutely terrible experience with Papa John's. I placed an order over the phone for two large cheese pizzas with chicken as a topping. When the pizzas were delivered, there was no chicken on either pizza. I immediately called the store to let them know about the mistake, and instead of trying to help or resolve the issue, the employee told me that I never asked for chicken. That's simply not true. The phone call was recorded, and it would clearly show that I specifically requested chicken on both pizzas. What made the situation even worse was the complete lack of customer service. Rather than listening to my concern or offering any solution, the employee hung up on me while I was trying to explain the problem. Being accused of lying and then having the call ended in my face is completely unacceptable. Mistakes happen, but how a business handles those mistakes says everything about its customer service. Unfortunately, this experience showed a total lack of professionalism, accountability, and respect for customers. I paid for a product I didn't receive and was treated poorly when I called for help. Very disappointed and will think twice before ordering from this location again. read more

Service 0% Thay was wanna fight with me because thay make wait long time and Thay don't answer the phone

Always very friendly staff and quick with delivery orders. Most of the time the order is ready when I arrive which is a blessing. Highly recommend! read more

The atmosphere is Warm and inviting fast, friendly service pizza hot and fresh when I arrived. Thanks Again Kaba and Antonio

Happy Valentine's Day to all. My girlfriend surprised me with a pizza today. When the driver arrived I said I didn't order a pizza. Well long story short. She ordered it. It is heart shaped. Along with a cookie. Wow it looked awesome. And tasted just as good. Thank you to Papa Johns for making a heart shaped pizza. You guys are awesome. read more

Papa Johns Pizza - Heart shaped pizza - Pizza Near Me - Cleveland, Ohio

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You guys really go out of your way to suck! Tonight was the last time we order from Papa John's. No cheese on the pizza and forget part of our order. We should have stayed with our first pick Antonio's pizza never ever let us down over 10 years. read more

Papa Johns Pizza - No cheese or toppings - Pizza Near Me - Cleveland, Ohio

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Great no grease pizza and service! The pizza could have been baked just a little more and not be so soggy! read more

I called the Kamm's corner location to place a delivery order for a large pizza. After getting out of work, I had spoken to my boyfriend on the phone. Him and a friend of his had been working in the front yard cutting and laying cement all day. He said he hadn't eaten since breakfast and was hungry. I had a lot of running around to do. When I called l, Christina(I believe her name was) answered. I ordered a pizza and told her they had been outside working hard all day and was going to surprise him. That the men in the front are the people it's for and don't know it's coming. After the pizza was delivered, I get a thank you text message from him. Following was a picture of the pizza box. I had no idea what she did. Christina wrote "surprise. Enjoy. Kathy" and drew a cute smiley face and hearts. I thought wow. That's awesome! She took the surprise a step further. She didn't have to do it, but did. She went that mile. Not only did the surprise make my boyfriend smile, but that made my day. Not that employees have time do that all the time. But she took the time to go out of her way to do something selfless. From that small action, that tells me that she cares for her customers. She deserves praise for her act of random kindness. Thank you again!! read more

Papa Johns Pizza - Pizza Near Me - Cleveland, Ohio

The new owner at Papa Johns in Berea at BW college, is rude to his employees degrading them in front of customers. He is all about " culture" his words, when hiring and with that meaning his own culture. New employees do not know the difference between pork, sausage, and pepperoni .. I can not make this up. This is a pizza place in a college area, but I would not recommend it. Manager let go of employees who knew their job for employees that management dresses to impress with all the papa John gear but is not familiar with the American gewey pizza! read more

Really yummy hot food and the delivery guy found my apt /went to right door. Wish I would've tipped more to him on app!! read more

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The pizza was mad under cooked. It was edible. Plus the delivery fees are insane. Don't order thru here just call them if you really want crappy pizza read more

I rolled my eyes a little when my brother told me that he wanted to order a pizza from Papa John's, because I'm biased against pizza that comes out of a chain big enough to have television commercials. I was so indifferent that I let him order whatever he wanted without my input, and wasn't even sure that I would eat any of it. But when I did, I was pleasantly surprised. He ordered the Tuscan Six Cheese, his favorite, and it was a very enjoyable pizza. Nothing incredible, but it tasted good, wasn't too thick or thin, and wasn't any greasier than I would expect of a pizza made by a chain pizza shop (read: it was a little greasy). For what we were getting, it seemed a little overpriced, but for easy takeout, it worked. read more

Classic example of why I've given up on corporate pizza. Less than quality ingredients at outrageous prices. I ordered a XL half and half customized pizza ( after realizing two medium pizza, one specialty, and a two liter was $45!!! ) The entire thing was supposed to be extra cheese. THERES BALD SPOTS ON IT. That means no cheese in some spots. I'd hate to see what regular cheese looks like. Meatballs taste frozen. Just nothing about it was good. Sorry boys. No bueno. read more

I ordered a Spinach pizza, garlic cheese knots, and a 2-liter from this store on Easter Sunday, (which I felt guilty about, being a service industry person myself... We know it sucks to work on holidays), but was so glad with the experience. My driver was quick, on top of knowing what I ordered and so friendly and sweet. He made me smile, and seemed to care very much about doing a great job, (which he did). I ordered online, and was able to track my food via their website before it arrived as well. It was in perfect condition when it came and my son and I had a wonderful pizza night together. Nice work, Papas! read more

So I figured I'd give them a chance again. It's been at least six months. Now I remember why. I ordered pizza, cheese sticks and one of the cookie pizzas. I opened the breadsticks and was greeted with flat dough with some cheese. So I decided to try the pizza. Too much cheese and too much sauce. (Not to mention the sauce was yucky). So I scrape all the toppings off the pizza and decide to eat the dough and the garlic dip. It was edible, but not necessarily enjoyable. Didn't try the cookie pizza, but they can't possibly screw that up right???? So for $32 (food, delivery charge + tip) I was not satisfied! read more

Long story short my buddy and I ordered a pizza and it never came. Don't t waste your time or money on this place.

Ordered delivery via grub hub and received my pizza still very hot less than 30 minutes later. I do love Papa John's pizza, and there are some bad locations out there, but this is not one of them. The pizza was outstanding and the service was top notch. Next time I'm in the area I'll definitely order again read more

I called to order a pizza and the guy had me repeat myself 3 times and then hung up on me. I called back and he said he couldn't understand me. Not once did he say it was hard to hear me and so I asked for a manager. The manager came on the phone and was just as rude. I told him how his employee acted and his response was "um ok so what do you want?" I am not one to leave poor reviews but I'm genuinely in shock by how awful the service was here. I will never ever go back. read more

Staff at this location is always friendly and prompt. With all the great local pizza, we rarely order from chains, but Papa John's does make a fresh tasting veggie pizza. read more

The guy at the register is rude and doesn't know how to treat customers or count. Says he doesn't take 50$ on a 25$ order are you serious. And the delivery drivers take it all the time. Other places take it. Other people in there take it but him. Dumb read more