The website had multiple issues- error messages regarding signing into my account and slice club not available. When I called the store, they acted like I never did this before and told me they would only take the promo order online. I can always get pizza somewhere else with better customer service and nicer people. read more

Friendly service and amazing pizza. We walked in and ordered a Murphy's special to go and he made it right there in front of us with lots of toppings and after we got done cooking it at home with some of the best pizza we've had in years. read more

Tried to call-in an order, to change their standard on-line pizza topping, etc.. but could not, since they weren't answering their phone. Had to order on-line so not able to make any changes on their site. Ordered a Bacon, Chicken Artichoke pizza for $18 (with no choice in size, etc). Followed cooking directions exactly; crust on top was nicely baked and brown, the inside crust came out raw and uncooked. The artichoke parts on the pizza were the stem parts that one usually throws away and someone had dropped the salt shaker in the Garlic sauce, (given no choice of sauces on line) with was so salty as to be inedible. This is undoubted the worst pizza ever...with a close 2nd from Louis' Pizza. For $18 this is the biggest rip-off ever. Thinking of calling the Health Dept. to inspect this site. NEVER, NEVER AGAIN!!! read more

If you want the $5 pizza on Friday, not only do you have to order it online because they refuse to take your order in person or over the phone. The offer also stops 30 minutes before closing because that's when they stop taking online orders. Smh. A deal that is supposed to be all day but ends 30 minutes before closing is crap. This is the only papa murphys I have encounter that makes you place your order online to receive the deal. read more

Went in on a Friday to get the $5 large thin crust special, but was told that's an "online only" special and I'd have to use my phone to place the order. When I asked when that change was made he said something to the effect of "oh, about a year and a half ago". ??? I've been walking in and ordering that special at least once a month at the Baptist Rd location for years. I've had similar issues with customer service at this location off and on, but keep going back because it's the closest to us. Guess I'll have to rethink that. Oh, when I got back home, I checked and that special ISN'T online only. It's supposed to be available both online and in-store. read more

for $13 they don't even put the pizza in the oven. Nobody asked me what kind of crust I wanted so they gave me thin crust and since I did not read the fine print (because when you see the word pizza, why would you keep reading?) you have to bake it yourself. 25 feet away is a 7-Eleven where you can get a much better pizza for $6.75. And the person answering the phone is rude and full of it. read more

Do not understand the low ratings for this location? I go in, I order pizza, they make pizza, I leave with exactly what I asked for. Yes, I wish they smiled a bit more and acted like they were happy to see me but really I came for a BAKE at HOME pizza, what more can I ask? $10 Tuesday for a Large pizza is a great deal Corporate has marketing coupons which this location, and many others, will not honor because they loose money so ASK First if you have one to use. read more

Papa Murphy's is far and way the best "take-and-bake" pizza available. Lots of mighty tasty options. Fine, fresh ingredients. As for the facility, well, it's hit and miss depending on who's on duty at the time. I can't complain much about that, though, considering they must hire minimum wage help who aren't inclined to stay very long before moving on. I reckon that's a common hazard in the fast food biz. read more

It's a small yet clean place. It sits next door to Subway. The staff in here are generally pretty nice. I haven't ever seen this place really busy, even during rush hours. I enjoy picking up a pizza from here to take home and bake. The instructions are simple and easy to understand. I haven't ever had a bad pizza from here. Monument isn't known for its unique pizza options. This is a great simple google to option. read more

Stopped coming here for a while just because of location but it's great! Way more delicious when you can bake and eat it right away. We used their delivery which is done through Uber and it was great! If anything wish they offered alternative forms of payment like PayPal. But overall well made! read more

Poorly trained teenagers that make sloppy pizza. Sauce splashed on crust, lopsided cheese and ingredients. Used to be solid. Not sure what happened beyond owners just not caring because there's no competition. If you like walking up to the counter and being ignored by a clueless and poorly trained teenager then this is the place for you! read more

Gave up on PM due to repeated lost orders at Castle Rock stores. Now the Monument store is losing orders I give up on PM, all locations are off my radar from now on. read more

bad service and bad food. I'm honestly shocked how this place is even still open. Every time I come, I hope that there is better costumer service, however, they always fail me. I ordered a pizza with creamy garlic sauce and was so dry with absolutely no flavor. I called them and asked them if we could have a refund and all the lady over the phone said was,"No, can you bring it in tomorrow?" Very apologetic, and why in the world would I return a pizza? Sorry, but I am not going back anymore. read more

I'm writing this review to say how unhappy I am with the service I received there. The food is reliably good at all the Papa Murphy's but the very unhappy with life old lady that denied my $2 off coupons that had no expiration date was a total b***h and couldn't give a crap. It was only two dollars off for two pizzas. Whoever owns this franchise should retire the bitter old woman. read more

The pizza is like crack here. While I have never consumed crack, I can't seem to stop myself from attempting to finish an entire pizza. This is not gourmet, or high quality. Not the best in the world. Just delicious. Damn delicious. I get the pan and the wife gets thin crust. Both, delicious. The kids making the pizza are always polite. I say kids because I don't think I have ever seen an adult working there but they do a great job. If you live in Monument, I would set the temp of your oven at 350 and rotate the pizza every five minutes. Keep it away from the sides of your oven especially if your is gas and gets nuclear pretty quickly. It will come out perfect as long as you pull once the browning has began. Let us sit for about a minute to let the cheese set before cutting. Then prepare for food coma...and Rockies or Broncos... read more

I'm heading over to Papa Murphy's tomorrow; the pizza is great even if you have to cook it yourself. My favorite pizza is the 5-meat stuffed pizza. It is a massive pizza that is oh about 20,000 calories per slice. It tastes so good that it can't be bad for you right? During the weekends at the peak times you will definitely have to wait awhile. It gets really packed, and the highschool kids that work there tend to make mistakes when it's busy. I literally saw them mess up every single pizza one day. They're quick to correct it but it does slow things down. Mmm pizza. I'm already daydreaming about it. 02-26-11: It seems that their slightly inept high school aged employees have been replaced by angsty college aged kids. I went today at about 1130am, which is half an hour after they opened. Their neon signs "Pizza" and "Open" were still off. I lent a hand and pulled the cords and turned the signs on for them :) read more

It's standard Papa Murphy's pizza and the normal price, you can make a value judgement on those items. This location executed the formula well and has friendly people working. read more

Not very good! To many restrictions on purchases. You can't get what you want, have to by what they sell. What they sell is probably not what you want. I haven't been there in awhile, now I remember why! Won't be going back anytime soon maybe after I forget about the bad experience I had. No thanks ...... bye read more

I appreciate the friendly hardworking staff and manager. Always fresh and they run specials every week

One star only because I'm not completely unreasonable person unlike the woman that unfortunately served my wife tonight. And I use the term served very loosely. Papa Murphy's is running a Valentine's Day special with heart shaped pepperoni pizzas this week-and my goofy wife loved the idea and wanted to surprise me with one this evening. She preordered them and asked if should could please have one without the pepperoni since she is a vegetarian. Was told NOT possible. She even offered to pay the advertised price just please make it cheese only. This woman would not accommodate. Now if these were permafrost, then I could maybe understand. But no - the woman literally made it in front of her and put the pepperoni on it. Unbelievable. I'm certainly glad it wasn't me that experienced this first hand I guarantee I would not have been nearly as pleasant as my wife. Shouldn't be an issue for us in the future as this location will never get our business again. Just an update. My wife contacted the corporate office to express her frustrations. She was contacted by a woman this morning to discuss her experience. This lady literally argued that my wife did not really watch this person make this pizza in front of her. She was trying the Jedi mind trick-didn't work. Unreal this place and its parent company. DONT GO HERE EVER. read more

Not all Papa Murphy's are created equal due to how much care the employees take with preparing the pizza. 2 out of the 3 times we've have pizza made here it has been excellent. read more

Store ran out of thin crusts which the special $5.00 Friday comes on. Forced customer to pay full price for the same pizza on regular crust instead of accommodating the customer for deal advertised. Think not! This store has poor customer service and store owner acts like she needs antidepresssants. read more

Love Papa Murphy's but this location has some serious food poisoning issues. Twice I've gotten food poisoning from their pizzas. Yes, I baked the pizzas as prescribed...even a bit longer. Other locations I've frequented in the past 10 years were all good, but again something is seriously wrong with this one which is sad as it's close to my house. read more

Let's you do quality control on your pizza BEFORE IT GETS COOKED. That's just a fantastic concept...Overall good pizza and if you can't wait, call ahead and pick up. read more

I had a very poor experience with the management of this location. Very unprofessional and they don't care about their staff. My son worked there and i went in to pick up his last check. They wouldn't give it to me or mail it to him. We had just had a death in the family. Lily was who i dealt with and she complained to the staff about what was going on with our family and how we were dealing with it. I had always gotten good service in the past as a customer but I'll stay away and tell others about the treatment we received. Tyler is a good worker there but the management stinks! read more

I ordered a pizza and salad online, paid for it with a typical in-house tip, was given a pick ip time 30 minutes after I placed my order. I arrived about 5 minutes early and my order was ready. I picked it up and came home, popped it into the preheated oven and enjoyed a MOST delicious pizza. Perfection all around! read more

Phoned in a order for the $9 Mother's Day gourmet delite pizza. Went to pick it up and the staff and manager, who refused to give her name even removed her name tag, said that the special didn't apply as we chose the wrong crust. Nowhere did it show from the text special or when we called in that that was the issue. She refused to accept this and demanded that it was our fault. Insisting that we are at fault and wouldn't listen nor accept what our understanding was on this. Continuing to be unbelievably unprofessional this made us very upset. When asking her for her name, we told her ours, she covered her name tag, removed the tag and threatened to call the police!!! What in the world is this person doing as a manager! Will never return and will be sure to let everyone know how they operate. Unbelievable! read more

Food is good. Quality control is good. Employees smile and make eye contact which is very impressive.

Ordered pizza online. Asked for discount. "You have to order online" I did. "Well you'll have to do it again" No smile, no option. I left without pizza & picked up one from Walmart at a third of the cost. Absolutely no customer service offered! read more

We attempted to order online with a coupon. Coupon not accepted, so we walked in to order. A customer was in front of us and explained they had the same issue. Shawna (sp?) was abrupt about the coupon. When we explained we had the same issue, she didn't seem to care. We ordered the pizza and specifically stated NO CHEESE to the young man who took our order. While waiting on the multiple pizzas we ordered (totaling $46) Shawna shouted at an employee for not being in the correct spot. Ok, glad our sons don't work there. We got home and noticed there was cheese on the pizza. When we called to address our concerns, Shawna began to shout at us like she did her employee. We will NOT RETURN. You can get better quality pizzas for less at more than one location in Monument. read more

Painfully average pizza, below average customer service. The price isnt that great when you consider they dont even bake the pie for you. Furthermore, the owner is almost always surly and nasty. You own and operate a pizza place, and not a gourmet one...you should be nice to your customers. Staff is young and dumb, usually reflective of the owners mood. Will not go again on my own volition. read more

Arrived at this franchise at 8:45pm this evening in desperate need of a quick dinner for the family. Clerk informed me that they'd already cleaned up and were going home. According to the door and website, they do not close until 9pm. The clerk - a heavily tatooed woman - wasn't interest in my observation that open 'til 9 means open 'til 9 ... not that 9 is when the employees leave the building. As I left she snapped off the Open sign apparently to prevent other CUSTOMERS for thinking they could buy pizza there during open hours. Monument Papa Murphy, I will never be back. I am sitting in Domino's as I type... They were very willing to have me as a customer. read more

I have only been here maybe once or twice but every time I come they are quick and friendly. It is your typical Papa Murphy's pizza place so I can't add much more information than anybody else has already. What I can say is that when I am in the area and have a craving for pizza, this is the place I will come. read more

Don't go. Absolutely awful cust service. Between no one knowing anything, including how to take orders, they are extremely rude. Spoke with manager, Shawna, who had a lot of tattoos and looked like she hadnt showered in quite some time. She called me curse words under her breath and then yelled (yes, yelled) at me for being rude. If I were the owner, I would invest in new staff. I will NEVER set foot in there again. In addition to the rudeness I received, they never made my order to begin with and accused me for lying that I called it in. Of course, the final pizzas were incorrect also. read more

Must have new people that have no clue of what a pizza is supposed to look like. As much plain crust with no sauce or toppings as dough that is covered. I regret not making them do it correctly. The only ones going to be happy with this pizza will be the dogs. Lots of pizza bones with this one. BTW, this is twice in a row. read more

I have long liked Papa Murphy's. This one is better than average for the chain. The service was friendly and quick.

Twice in the last month this location would not honor the text or email marketing that they advertise so heavily. Never had a problem before. The pizza is great but I'm not a big fan of marketing deception or poor customer service. Don't use excuses not to honor and say you choose not to participate. How about you honor the prices your parent company advertises and rely on satisfied customers returning. read more

They must only except magical coupons, I've never been able to use any coupons at this location. Never had a problem at any other Papa Murphy's. We just moved here so I just went for the first time the other week and while waiting for my pizza the employees were fighting with a customer about toppings, figured it was probably just the customer being picky but then when I asked if they could leave off a small portion without pepperonis for my kids (like I do at every other location) they said they couldn't do that...really! It's not like it takes extra effort. I started to think that maybe that the customer was probably not to blame in the altercation. I just went today and yet again coupons were not accepted....whatever. I just need to find another one, or maybe just go to Dominos. read more

Place is awesome. We've ordered many times from them and will go back. Huge and great pizza everytime. Place is crazy packed if there's an event so plan ahead read more

The chicken-bacon-artichoke is my favorite, but the latest time I ordered it (9/13/2018), it was horrible. Minimum ingredients, extremely heavy cheese topping, and soaked in garlic. It was barely edible, which is a real shame since it's usually delicious. I even had a hard time saving the leftovers since it was so soaked in garlic juice and cheese that it was hard to put on a plate and refrigerate. I'm hoping that it was made by a "Papa Murphey's trainee" who had no clue how to make it. A real shame, since this place is usually a great place to get a fast take-out meal. read more