My grandmother was admitted here for short term rehabilitation after a stroke. She was supposed to…read morestay about 20 days, but we chose to transfer her early because we did not feel she was receiving the level of care she needed. She became paralyzed on the left side of her body and came here specifically for therapy and rehabilitation to regain movement. During roughly 13 days at this facility, she only received therapy a few times. It reached the point where my family had to step in and do much of the work themselves like massaging her, helping move her limbs, applying lotion, changing her socks, and trying to keep her comfortable because staff did not seem to be attentive to these basic needs. For a rehab center, this was extremely disappointing. My grandmother is diabetic, non verbal after her stroke, and fully dependent on caregivers. We were told she would be checked every six hours, but this schedule did not feel appropriate for someone in such a vulnerable condition. She spent long periods bedridden and developed significant discomfort, especially from not being repositioned frequently. Watching her in pain was heartbreaking. There were also interactions with staff that felt unprofessional and dismissive when we asked for help or clarification. Instead of compassion, we were often met with rude tones or comments that made it seem as if our questions were an inconvenience. This made it very hard to trust that our grandmother was being treated with patience and respect. We also observed other concerning situations in the facility. For example, we repeatedly saw residents sitting uncomfortably in wheelchairs without assistance, including two residents who had to push each other because staff were not helping them. These kinds of things raised serious concerns about overall attentiveness and staffing. To be fair, not everyone here was uncaring. Michael, Wanda, and Becky consistently showed kindness and compassion toward my grandmother, and Wanda helped arrange additional care and testing when we voiced our concerns. We are truly grateful for them. Unfortunately, not all shifts had staff like them, and care depended too much on "who was working that day." Based on our experience, I would not recommend this facility for loved ones who cannot advocate for themselves or who are fully dependent on staff for movement and communication. Vulnerable patients deserve consistent, gentle, and attentive care, not minimal check ins and families doing the majority of the work. We ultimately transferred my grandmother to another center, where she is finally receiving the care she needs. I hope this facility seriously improves staff training, professionalism, and basic patient care, because the people who live here deserve better.

Sharpview exceeded our expectations…read more Their staff including management, nursing, PT & OT have been excellent. They truly are easy to work with and attend to my father's needs.

Nurse Miriam who admitted my father but the wonderful incomparable NURSE TONI BROOM who cared for…read moremy father as his assigned nurse were without a doubt ABSOLUTELY incredibly professional knowledgeable but above all kind ,caring ,supportive and compassionate. They went above and beyond to help my father. I highly recommend Vantage Hospice since everyone we encountered through them such as the social worker Mary , the Priest Father Raphael and the DME company were all top notch. They coordinated care and got services out to my fathers home promptly and made the entire experience seem less and stress free. Fortunately my father made a dramatic improvement and we had to revoke services but despite that they were still supportive. This company cares and it shows by the quality of the professionals they have working for the company. I also felt comfortable knowing my best friend who I have known for 47 years also used Vantage to care for both her parents until their passing. They too had a great experience during a difficult time. As a physician and most of all as the daughter of a wonderful elderly father I wholeheartedly recommend Vantage to any body who is in need of hospice services. Lola Reis MD

My mom was under Vantage Hospice Care for a brief period in March 2024. Concerns included:…read more1. Dropping off and picking up their equipment as scheduled 2. Never received in person visit from hospice chaplain...even when mom passed 3. Delivery of hospice meds to wrong address...hospice nurse was prepared to notify police and make a report, search my moms residence due to narcotic nature of missing meds. My sister and I, not Vantage nurse or personnel, did due diligence and discovered the meds had been delivered to another address to a person with similar name. 4. Poor bedside manner...except for person who performed hygienic duties. She was efficient and pleasant. 5. Person who picked up hospice equipment seemed angry. He apparently had been assigned after designated person did not show up. Overall not a pleasant experience given the circumstances.

I do NOT recommend this clinic…read more I was referred to this clinic by my ENT specialist for vestibular rehabilitation therapy. Before scheduling my first appointment, I called the clinic specifically to verify my insurance coverage and was clearly told that my out-of-pocket cost would be $0. Based on that information, I scheduled an appointment. When I arrived for my first visit, I asked again to confirm that I would not owe anything, and I was reassured that there would be no charge. Relying on that information, I completed the evaluation session and was scheduled for seven additional visits. I only attended one follow-up session because most of the balance exercises could easily be performed at home, and I canceled the remaining appointments. To my surprise, I later received a bill for $369 for the visits. I contacted the clinic and explained that this was not what I had been told before scheduling or attending treatment. I requested that they review the phone call, if it was recorded, to verify what I had been told regarding the cost. However, they never investigated the issue or provided any meaningful explanation. Instead, they continue to send payment demands for charges that I would never have agreed to had I been given accurate information from the beginning. Patients deserve transparency regarding insurance coverage and financial responsibility before receiving treatment. My experience was extremely disappointing

BEST rehab facility for inpatient or outpatient rehab!! They take amazing care of my mom!! Highly…read morerecommend!

They have a spacious rehabilitation gym area and they have in house therapy. The courtyard is…read morebeautiful and the facility is neat and clean

Friendly staff, clean, caring staff. I am an employee and it's amazing working here…read more Our activity director have lots of activities for our residents to keep them busy.

I had the pleasure to work with Ross Mudunuri the Director of Business Development at Richmond HC…read more I needed long term placement for my mother, and this facility was recommended. From the beginning Ross was very informative, patient and a pleasure to work with. He understood looking into long term care can be stressful, so he made this process flow smoothly for my family and me. He informed me on the staff and crew, their duties, and how to get immediate assistance in regard to my mom should I have any issues. Thank you Ross for everything!!! I honestly feel like my mother is in very good hands!!!

Ross visited us and he is an outstanding Director of Business Development, very warm and he knows…read morethe business. He is very passionate about his work. It was great to meet him and knowing about your facility.

I was transferred to Holly Hall Retirement Community Healthcare (HHRCH) to do rehab after going…read morethrough cervical spine surgery. I found the care to be outstanding! The medical, support staff, case worker, health information specialist, and food service team went over and above to ensure that I was taken care of properly and received real time communications! I am a 20 year retired Navy Chief (Hospital Corpsman) coming in contact with healthcare teams in both military and civilian facilities. I can attest that the professionalism and Comradery at HHRCH is second to none! -I am giving a shoutout to the following at HHRCH 1. Dr. Rajan 2. Victor 3. Cindy 4. Alberta 5. Anthony 6. Brenda 7. Cam 8. Christine 9. Festus 10. Jasmine R. 11. Jesse 12. Kelsey 13. Key 13. Kisha 14. Koko 15. Lyndia 16. Marcia 17. Okwee 18. Reina 19. Rykki 20. Sam 21. Stanesha

No care at all for someone like me that could not walk or put weight on one leg! Left after 2.5…read moredays!

They were incredible with my mother in law as well as our whole family. Very attentive, extremely…read morekind and helpful in every way from in person care to helping with all things medical. I highly recommend them.

My 93 year old mother in-law is being served corn dog and pizza for dinner. The food sucks. Not…read morerecommending you bring your loved ones here. Sorry to see that our beloved retired Priest and Nun's are having to eat the same crap. Shame on the Catholic diocese of Galveston Houston on how they treats or people this way.

HeartKeepers provided skilled, compassionate, and personal in-home care throughout the final years…read moreof my grandmother's life. I would recommend their services without reservation.

Heartkeepers took phenomenal care of my mother for the last years of her life. They became extended…read morefamily to us. They were always very professional when dealing with her physical and medical care, but also thoughtful, engaged and committed to her emotional wellbeing. She was safe, happy and content in their hands. We never received a call asking us to solve a problem or issue that arose. Instead we would receive a call describing the problem and what had already been done to resolve it. Their care for our mother was remarkable.