Beeping alarms at night, mismanaged insurance, minimal actual rehab. It's tough on someone trying…read moreto get well. We had all of the therapy approved in advance - in writing from the hospital - and they charged $2200 for speech therapy which the insurance would not cover. To add insult to injury, this $2200 bill was for two hours of supposed therapy - mostly a questionnaire assessment.

Nice facility with very attentive and friendly nurses. My very dear friend was transferred here…read moreyesterday after a week of ICU treatment for an emergency brain surgery to repair a subdural hematoma and stroke. Her prognosis was grim at first, but she is exceeding their expectations and is now on to skilled nursing here at the rehab. I was told it is called TIRR, but nowhere on the building does it state this so don't let that confuse you. The facility is easy to find, parking is a breeze and navigating through the building is simple with everything marked so well. During my visit, I was pleased with the cleanliness, attentiveness, responsiveness and overall room layout. She is in a private room with a private bathroom. I'm not sure if all rooms are private. A schedule is given to the patient each night with what is expected/planned for the next day. The goal is for her (and all patients) to get better and stronger, so I like the planned therapy and for her to know what is expected of her to achieve the results needed. I've heard excellent feedback from other people about this place. Everything I have read and now seen/experienced is A+++. My friend even said the food was good. The Houston Metroplex is home to fantastic healthcare and I think this is another representation to that statement. Anyone going through tough situations like this, my blessings to you. Stay strong.

My mom spent 2 weeks here convalescing from surgery. The…read morecare providers from the CNAs, nurses, nurses practitioners and therapists was great. They always made sure she was getting the meds needed and the care needed. They took time with her. Treated her with dignity and respect. My mom said she enjoyed the time spent with them. She felt the care was what she needed. The only complaint she had was the food, so I did bring her meals, coffee and treats several days. They had a fridge/freezer where I could leave things for her to eat as well. She enjoyed meeting some of the long term residents while there as well. The building is older, but kept clean, which is important. Overall, if my mom needs care in the future, she has expressed she would like to go back there.

Just coming back to give a full top review. From day 1 to the day my daddy earned his wings, Mason…read moreCreek was nothing but top notch. I can't thank them enough for the love and support they gave my family. I will always recommend them over anyone else in Katy. Thank you for everything you did for my daddy.

I wanted to take a few moments today to review Grace Care Centers today. My Mother has been in the…read moreKaty facility for about 2 weeks. Everyone from the Administrator, Director, Nurse Staff, Enrollment, Doctors and Social Services, are extremely accommodating. The facility is beautifully kept. There are always plenty of activities for the Seniors to participate in, if they wish to do so. My Mother has been catered to with compassion by the entire staff. It is unfortunate that Mom is a very depressed and negative person, (which she has always been), otherwise she may be able to enjoy some of the various activities Grace Care offers and supports. Mom is very sick in more ways than one, I want to "thank" all of you at Grace Care for everything, and always having a friendly and approachable face.

Care is non-existent or very poor because of lack adequate caring staff. Avoid placing your parent…read morehere. Minimum staffing "only as the state requires". Patients do not receive basic routine care or medication as ordered. I had to report them to the government "DADS" Department of Aging and Disability Sevices Services department to report lack of basic care & nutrition. Unless you go there every day to check in on your loved one, they will be poorly cared for. The facility is not staffed with enough CARING employees to adiquitly a take care of your loved one. Please search and research to find a caring facility other than 'Grace Care'. A good resource to start with is a free website called "A Place for Mom". Also FYI, a written complaint form is available at every nursing home to register a formal complaint. It has to be addressed by the facility by holding a meeting with you within 2 weeks of the complaint being registered. A discussion of the corrections they will make will be signed by you and the facility. You are to be given a copy for your records. You should bring someone with you such as a hospice nurse. You are entitled to have hospice services if your loved one is in declining health. You do not have to wait "until the end is near". Hospice is a great service. They are your extra eyes to make sure your family member is being properly cared for and it's covered by Medicare.

Good staff. They took care of my client. The night CNA gave him a shower sometimes. He got rehab in…read morethe GYM sometimes. We watched movies in his room. Sometimes they would get him in his wheelchair which I liked because he could get some physical therapy. PT is great. The night nurse called EMS one time to get my client to hospital. Lots of nurses at this Nursing Home. They respond to situations!! OT is pretty good also!! Thank You all.

The floors are sticky. The don't assist with uncle, he can't see. He's in a room with another…read moreperson and the person start yelling at him, thought he was taking his wheelchair, but he wasn't he can hardly see. The staff don't care.

We would like to place on record our deepest appreciation and grateful thanks, for the outstanding…read moredevotion, great nursing ability, amazing help of the care that all the staff at West Oaks Rehabilitation And Healthcare Center showed our father. Everyone contributed to making his last months as comfortable as possible. Naturally we were saddened at his passing, but we know he was at peace and died with grace. We know our father appreciated all that was done to help him spend his last days in comfort and free of pain and we will be forever grateful to you all. We only ever saw him treated with respect, dignity, deep concern and kindness. Knowing our father was in such good hands brought a sense of peace to our entire family. Thank you all, it meant a great deal to know he was in such kind and capable hands, we will never forget your kindness, and you will remain a part of our loving memory of our father. You are all to be congratulated on the job you do so well and the difference you make to so many lives. The De Pavía Family

I cannot stress enough the immense disregard for human life these people have at this place. The…read morenurse and cnas are rude to family and other staff members. I have watched and paid attention to their practices. When I realized what they were doing, it was confirmed and I wish I would have known sooner. The management leaders are up to no good and if you ever sense they are deceptive please believe it. They know how to hide the truth and lie to you with straight faces. Please do not let them fool you. Be watchful and question everyone and everything.

I'berb here for 2 weeks now…read more All of the staff are so amazing, kind, caring, responsive and attentive always smiling and happy in giving me the best care I have ever had from other families except the hospital Another I like imy hospital is only 3 minutes away I love my private room It has a nice private bathroom, closet, counter with sink, cabinet, microwave, fridge, esk, chest of drawers l, beautiful lamps and a nice big porch with a nice view My bed is comfortable and I sleep good The food so far has been good except a few times That's not an issue since I food here I can eat I would highly recommend The Solera at West Houston because of the amazing and phenomenal staff that are giving me best care always happy and smiling, my nice room and all of the amenities

It was a welcoming place Vincent was real insightful and helpful with the lay out of the building I…read morewas looking for a good place for someone and this is the one I believe because of the excellent customer service thank you Vincent

My grandmother recently switched care to Amazing Grace Hospice- it has been a night & day…read moredifference in her care within a month or less. My cousin is a stickler for the top tier care when it comes to our grandmother, and she praises Amazing Grace with high standards! Thanks for making the end of a journey more peaceful and easier.

From the owner: Amazing Grace Hospice has a professional staff of nurses, home health aides and other medical…read moreprofessionals offering 24/7 support for patients and families experiencing end-of-life journey.

CareWorks, Sugar Land, provided transitional home care from my debilitating lower…read moreback sacral collapse/fracture. Following 23 days being bedridden in hospital & a skilled nursing/PT facility, mobility and tending to personal & domestic needs was difficult. CareWorks provided Oniika Howard, a warm, experienced, thoughtful & caring caregiver who provided just the tight level of support & assistance. Within days "at home," I had regained mobility, albeit slowly, and with Oniika's help & support continued the cleaning & small projects I had started. Oniika also provided light meals and support with bathroom and bathing needs as required. Only a small portion of CareWork's caregiver capabilities were used as I was able to be ~80% independent. Had I needed more, Oniika could have provided with no problems Highly recommended.

From the owner: CareWorks Houston is a trusted provider of professional home health care and in-home senior care…read moreservices in Sugar Land, Southwest Houston, Katy, Richmond, Missouri City, Pearland, and surrounding communities. Our experienced caregivers provide personal care assistance, dementia and Alzheimer’s care, companion care, sitter services, respite care, transportation support, and post-hospital transitional care. We help seniors remain safe and independent at home with daily living support, mobility assistance, meal preparation, light housekeeping, and medication reminders. Families can meet and choose caregivers who align with their loved one’s needs, routines, and preferences. Contact CareWorks Houston today to schedule a free in-home care consultation.

Do not come to this hospital as a patient, and do not bring a loved one here either! I'm here now,…read moreand the level of care that I'm receiving is horrendous! I am a complicated case with multiple health issues and lots of chronic pain from different cancers. I was told before I was transferred here that my medications that I was receiving at my previous hospital would not be touched or changed essentially. As soon as I got here that was the first thing they did! They changed the one medication that helps me the most! Then, when they supposedly changed my medication back to IV I felt like I was not getting the correct dose. So I asked SEVERAL nurses if I was getting the right dose, and they all lied to me and said that I was! Come to find out a week later after several bouts of nausea, vomiting, and rashes I was told that I was only getting HALF the dose! And when I talked to the doctors here about it they would not change it back! The hospitalist (Dr. Moosavi) refused to listen to me much less let me even speak! I have never been treated so poorly in my life over a medication that I clearly need! It got to the point where I had to talk to the patient advocate here, and he set up a meeting for my husband and I to speak to the manager. She basically pretended like she cared but did NOTHING to change the situation. It was all for them to save face! And it gets worse. It literally just happened again today after I had a procedure! This time with my pain meds! The horrible palliative doctor here changed my medication to not only half my dose, but also for it to be administered intramuscularly instead of just through my IV, and the pain of receiving the medication that way was horrendous!!! Absolutely beyond painful!! Why would I want to take half of my dose of my pain med and it cause me pain like that?! I cried both times I tried the medication that way because it hurt so bad!! And on top of it all it did not affect my pain whatsoever! It just doesn't make any sense! And I had no warning for the change! This particular doctor I haven't even seen in over a week! So I don't even understand what prompted her to even touch my medication to begin with! I feel like it was done purposely because she doesn't like me! I see no other reason why. The palliative doctor (Dr.Gail Donley) was so rude and condescending to me when I first met her. I could literally feel how much she disliked me when she would speak to me. She wouldn't listen to me when I would tell her what worked for me medicine wise and when I told her that I was allergic to NSAIDS she literally asked me how do I know. I told her that it caused me bleeding. And she was like yeah but when was the last time, and was trying to push me into taking an NSAID when I clearly told her that I could not take it. It was absurd! And now come to find out that she's the doctor that changed my pain medication without coming to see me, or letting me know anything whatsoever. I just don't understand why I am being treated this way here. It's beyond scary to be here as a vulnerable patient. Some of the nurses are wonderful here don't get me wrong. There's always some good people mixed in with the bad. But the bad ones are actually the doctors here! I have never felt so unsafe and uncared for in my life at any other hospital facility EVER!! I'm truly scared to be here, and I'm in SO much pain! The only reason I'm even here is because I was transferred from another Methodist location that said that they can't keep patients long term, and I had already been there for 50 days. So they sent me here to the Methodist Continuing Care location in Katy. Please please please do NOT come to this place for yourself or anyone else that you care about! The care here is below subpar, and that's coming from the actual doctors here! They are already trying to discharge me without even fully helping me with my issues. They will be sending me home with more problems than I came in with, and I am terrified! Please go somewhere else!! Anywhere but here!! I should've read the reviews to this place before I got here because that would've told me everything I needed to know! If you've gotten this far thank you for taking the time to read this. And if you ever feel like you are being mistreated don't be afraid to speak up for yourself! You are your biggest and best advocate! I plan on not only writing many reviews about this place online, but also contacting the higher ups here and filing a grievance! They will not get away with treating me this poorly! And I would hate for anyone else to go through what I've been through so far here!! Take care and God bless!

Not same day, drove 20 miles here and was told its not same day even it says same day clinic…read more Another Methodist location sent me here bc this location is same day visit but upon arrival they told me they are full. I had 82 yrs old senior with me who needed doctor visit. Poor guy had to ride with me 20 miles to here

I love Compellling Professional Healthcare. They are very professional and well educated in their…read morefield of work. They treated me and my family very respectful. Highly recommend

From the owner: Home Healthcare That Makes A Difference…read more We believe in providing the highest quality home healthcare services that promote healing and independence in the lives of your loved ones. Compelling Professional Healthcare Agency is committed to hiring only the most experienced professionals. We've been providing peace of mind to families for over three decades. Every private caregiver we hire comes from nursing homes, hospitals, private duty care, rehabilitation centers, assisted living facilities, or skilled nursing facilities with exceptional training. All of our home health care services are personalized based on our client's specific conditions and needs.