Incredible! I was in…read moreneed of someone to fix our washing machine, but when I came across ED Services site and reviews I figured I would ask if they could look at my dryer and electric stove top too. I was so kindly greeted on the phone, clearly told what the price for a visit would be and an appointment was made same day. Washing Machine: Nick ran all the error codes on my washer to figure out what the problem was and discovered it was simply a leaky door seal. His honesty was refreshing. Dryer: I was worried the lint was incredibly backed up and needed to be cleared. Also our vent hose had come off and needed to be re-attached. Again, with quick precision Nick completely dis-asembled our dryer, vacuuming out the dust, dirt and debri that had collected inside. He washed and dried the drum and re-attached the hose. He cleaned the entire vent hose and inside of the dryer free from lint. Electric Stove Top: a year or so ago two of the burners stopped working. We figured with the stovetop being 25 years old it had just gotten old. Nick inspected the entire system and discovered the two burners had gone out because a short had occurred and burned up where the electric chord connects to the control panel. Because of the age of our stove top he said he and his office would try and track down a replacement control panel and once they did they would reach out to let us know. I was so impressed by the honesty and hard work ED Services offered. His patience and friendliness also put me at ease. We will absolutely be calling them out again for any other appliance issues, should they arise.

Thank you so much for your help, my laundry drying was acting up and is only less than 2yrs, but he…read morecame out and fix it up. Also didn't cost much to do that. Gracias

We had an appointment today with Jan Hill between 2pm to 3 pm . We were 22 minutes late due to bad…read moretraffic in Dallas. The front sign that was displayed in Ferguson store had our name and time of appointment displayed . our appointment was with Jan Hill . She was busy on phone all that time. I asked Tanya about our appointment and she said I can't stop Jan from taking call so we will have to reschedule. I told her that I just have 1 question and it will only take us 10 minutes. Tanya was rude and left her desk till we were there. Ferguson at frisco tx location does not even deserve 1 star . We came back at 3.09 pm without rescheduling because no one was at front desk . Time wasted . I don't know why they gave us appointments if they can't help us during our appointment time.

I have this store a 3 star because I did not interact with the staff or had an appointment... so I…read morecan't comment on that. However, the staff that greeted us at the door was nice and relayed that if we needed help they do it appointments only. The store did have a lot of beautiful products if you're looking to do update, custom, or build your home. Pricing was fair from what I looked at

Service: In store was fine. and yes, selection is massive…read more Bought an oven on a sunday in May. Was told it would be delivered that thursday. Never got the phone call the night before to give us delivery window. Contacted sales person and was told 'you're scheduled for June 1st" (not asking if this date was ok. It wasn't. Then were given June 8th as delivery date. No phone call night before, no contact june 8th as of 1pm. At 2 pm, email stating delivery would be june 9. then told 10:30-1:30 window. morning of the 9th, time change. Oven finally did arrive, the gentlemen that delivered and installed were professional and friendly. Installation was done in about 15 minutes.

God help you if you need to use the customer service window…read more Wednesday after Memorial Day. 11 windows and when I showed up... 1 person helping people. There are now 5 people, but 3 of them are all one window. The customers aren't acting unreasonable. But if I have to hear about the broken sofa one more time. Just regretting this entire experience. It's a $34.99 clock that needs to be exchanged. 60 minutes driving here and back.... Now approaching 30 minutes and still in line.

My wife and I purchased new Samsung phones. We needed assistance with the phone transfer. We were…read moresomewhat stressed when we arrived after dealing with another retailer that refused to help us with the transfer. Luis greeted us and offered to help us with the setup. He assured us that he would guide us and show us what to do every step of the way. He was very knowledgeable and talked us through the setup process. Luis was awesome and he handled the process with ease. He was very friendly, professional and answered all of our questions. We love our new phones. Thank you Luis for providing us with excellent customer service and a great Samsung Experience!

Came to the Samsung store in Frisco Mall as a walk-in and Taylor had a virus problem resolved on my…read moreold phone in 10 minutes. After a discussion with him and his knowledge I figured it was time to get a new phone which was on my "to do" list for 2 years. He and Alessandra worked with me and transferred all my things to the new Samsung phone before I left. Totally satisfied with their customer service and products. I would recommend them to anyone. I will go to their location before going to another store any day.

The male sales associate was extremely rude to me. He screamed at me upon arrival at the register…read morethen 2 other associates came running over to watch over me and only me not any of the other customers around me. He stood over me while I purchased my items and then looked underneath only my cart. No one else in line received that service. I spoke to the manager about it and he was very kind and apologized for the behavior. But the racial profiling is getting out of control. Please stop! I gave no one a reason to attack me besides the color of my skin. If everyone was being treated that way then my interpretation would have been different but they weren't.

Recently has a situation with paint color and the paint assistant manager was exception! He helped…read moreus and went above and beyond.

I came here looking for some faux wood blinds and pendant lights. The store was mostly clean, and…read morelaid out well. I walked around for a little bit searching for the blind isle, I didn't see any workers around that could help me find it. Once I finally reached the isle with the blinds, I was disappointed. They only had two brands of faux wood to choose from. I guess they prefer customers to buy online instead. After that, I headed over to the light section, again, not many pendant light options to choose from. The lights they did have on display were all very dusty as well. It's hard to visualize lights in your home when they are caked with thick dust. Unfortunately, I left the store without a purchase. On my way out, there was a very friendly man standing at the door thanking me for coming in. I wished he was around when I needed the help. Overall, I think this store is great if you need basic items, but for more options, you'll have to visit their store online to get what you're looking for.

NO SERVICE. Paying Premium to duplicate keys, machines broken and staff unhelpful…read moreincluding supervisor. WASTE OF TIME!

The store associates are not friendly, they are too busy gossiping amongst themselves to help…read morecustomers. Every time I go into the store, this is the greeting I received. I will not be back!!!

This location is much less precocious and snobbish then the North Park location. It's also super…read morenice to be able to not have to look for parking and you can pull right up to the main door. Where I usually shop online due to the snob factor... Like I said North Park, those employees at WS believe they make more money than the people that are shopping there. They truly treat the customers with respect. Today I had the pleasure of Kim, waiting on me while I was purchasing dinner plates for a dear friend of mine. Enjoyed my shopping and found what I needed without attitude.

baz was amazing, came figured the problem out. came back fixed the problem in 15mins. I appreciate…read morehis communication and warmth while he fixed the dishwasher. amazing guy.

They were assigned to me by American Home Shield for diagnosis and repair of my fridge. After two…read morevisits they not only could fix it, they asked American Home Shield to assign another company for second opinion. SMH

We were greeted when we came in and made to feel valued. The staff is amazing. They listened to us…read morewhen we told them our needs. They offered us options and worked with us to design a beautiful, comfortable outdoor space. We highly recommend!!

When a good friend of mine was looking for a new furniture set for his patio, I had heard many…read moregreat things about Sunnyland. They've been around for years (decades) in the Dallas area, and only semi-recently opened up a store in Frisco by Stonebriar mall. Walking in, we were impressed - even a little overwhelmed - with the number of options and styles. But, shortly after arriving, we were greeted and asked if we needed any help. Thad walked us through the various styles and brands that fit our budget - he was knowledgeable and friendly, and we didn't feel pushed to make any immediate decisions. We found some sets that would work great for the space and our budget, and definitely will be back once we're ready to buy.