I came into Flames to look at a way to upgrade and modernize my wood burning fireplace. Mike was…read morevery helpful and had the most beautiful fire glass fireplace display. I 100% copied his set up and couldn't be happier. Installation was a breeze and the installer explained everything to me. Customer service on point 100%. Value and honesty on point 100%. Thanks Mike! I'll be back when I'm ready to start on our outdoor grill!

We walked into the store looking for gas logs that looked really good and hopefully a little…read moreunique. Man, did they deliver! We got the Realfyre set with a split front log. Even better, Flames had a set that they could light up and show us. This is key, because the colors of the logs out of the box are NOT what you can typically expect . Installation was fast, in spite of an unexpected issue. The installer handled it superbly. He took time to talk through common issues so that we had more info to handle things ourselves. I love that! Love these guys!

Just moved to Dallas 2 months ago and the house my husband and I bought came with a disgusting…read moregrill that we thought we were going to have to replace. A friend suggested we get a cleaning service to clean grill to health and we found this service. My husband reached out to William and he was out in our place within a couple of days. He cleaned the grill and brought it back to life. It saved us $700. Great customer service.

Bad service. my grill was 75% clean. A day after cleaning, i showed them pictures of uncleaned…read moreareas. they said they come back to finish cleaning. i went ahead and paid them in good faith. I reminded them to come back every week. Their excuse is that they are too busy. Eventually they stop responding to me. It's been 3 months.

The techs were on time and very professional. They were able to save my 20 year old DCS grill due…read moreto their creative sourcing of parts and their knowledge of grills. I couldn't have been happier with the results. Highly recommend this company

Terrible service and don't waste your time. After coming to my house and verifying I needed a new…read moregrill, 3 weeks later and after numerous emails and calls (they do not answer their phone so one has to leave a voicemail) I still do not have a bid to supply a new grill. By comparison I called BBQ Galore on Lovers and had somebody out the same day to assess what I needed and a new grill installed within 48 hours.

Very professional, prompt, great service! I appreciated them taking the extra time to ensure the…read moreservice was done properly, will certainly call again as needed.

They were knowledgeable and kind. I came in and asked about a remote for the master gas fireplace…read more I asked about the touch screen ones etc and they told me the truth steer clear of them keep it simple and get a good basic remote starter. I'm glad I did I still had to order it from them but it only took a day and I didn't use Amazon went local. Thank you I'm satisfied with the purchase. Oh I did put the box in the wall outlet where the old mili switch was. Looks great and works outstanding. Thank you.

chair King doesn't care about their customers. We bought a cantilever umbrella from there In April…read more2024 for $2200. We keep It covered when we are not using it. June 2025 we took the cover off and discovered some small holes (one the size of a marble). We called chair king and was told this is not covered under the warranty. We had one before this for 15 years and a cheaper one we bought at another store and never had any issues. So we spend this much to have an umbrella just over a year old that now has holes in the fabric that we will have to patch so they don't continue to get worse. I won't be buying anything else from them. Or with treasure garden name on it

I returned my purchase…read more I recently bought a couple of teak deck chairs. Ended up,after delivery I discovered the mechanism in one didn't work. Following the salesman's instructions,I sent a photo and description of the problem to the repair department. After 4 days no response,decided to exercise my 7 day no questions return guarantee. They were scheduled to pick up Saturday but other obligations forced me to return them myself today as to not wait all day Saturday. They kept their word on the return policy,the store has a good selection. I wouldn't hesitate to return.

I have this store a 3 star because I did not interact with the staff or had an appointment... so I…read morecan't comment on that. However, the staff that greeted us at the door was nice and relayed that if we needed help they do it appointments only. The store did have a lot of beautiful products if you're looking to do update, custom, or build your home. Pricing was fair from what I looked at

They make you do a lot of the work they should do. But do not follow up or say connected with you…read moreon an ongoing house build. When calling them, you don't know who you ate speaking with and often they can be anywhere in the country. A stove I wanted simply disappeared off radar and they never called me to let me know. That was an important part of my kitchen design. And, I didn't find them particularly cost competitive!

Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often…read moreand since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers

Amazing service, they fixed the grill nobody wanted to and offered rest service. I will 100%…read morerecommend is worth every penny! Cannot say enough good things about this place and their owners. It was hard to book them because of the amount of people they service im assuming but it was worth the wait and the money.

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

So far so good. I just recently purchased a Kamado Joe (not from them), but all my accessories…read more Denise, has provided great customer support. I've gotten a variety of wood. Kind of upset I've found this store, because all I've done is buy stuff. Think I'm good for a while, but I've enjoyed my shopping experiences thus far. They have stuff for all the frills, but if you need things for your Kamado Joe this is your headquarters.

We hadn't used our fireplace since moving in and, like many others, were going to be "home for the…read moreholidays." To be safe, we decided to get the chimney cleaned out and ready for the season. Mike was able to come out the next day, took care of cleaning the fireplace/chimney and gave us a quick tutorial on how to use the thing. I definitely recommend FPW and will likely use them again in the future.

We are happy repeat customers. Mike power washed our side patio and stone columns this time and…read morethey look new. His high-powered machine used water, not chemicals, so we did not worry about the landscape being damaged. He is professional, friendly, and on time. We will continue to call on him in the future.

We were greeted when we came in and made to feel valued. The staff is amazing. They listened to us…read morewhen we told them our needs. They offered us options and worked with us to design a beautiful, comfortable outdoor space. We highly recommend!!

When a good friend of mine was looking for a new furniture set for his patio, I had heard many…read moregreat things about Sunnyland. They've been around for years (decades) in the Dallas area, and only semi-recently opened up a store in Frisco by Stonebriar mall. Walking in, we were impressed - even a little overwhelmed - with the number of options and styles. But, shortly after arriving, we were greeted and asked if we needed any help. Thad walked us through the various styles and brands that fit our budget - he was knowledgeable and friendly, and we didn't feel pushed to make any immediate decisions. We found some sets that would work great for the space and our budget, and definitely will be back once we're ready to buy.