Paradise Pools redo our pool and also do our weekly maintenance. They're honest, fast and responsive.

Very happy with the results of our new pool construction and continue to be pleased with the dependable and efficient customer service on our pool maintenance. Highly recommend. read more

They do not return calls. They do not return emails. All calls go to voicemail. All emails go to an unknown corner of cyberspace similar to a black hole. Supposedly, they have done great work in the past, but what does that matter, we need service now and in the future. read more

Paradise Pools knows exactly what they are doing. They helped me and my partner build a fabulous pool in Napa. Given some of the complexities of our location (perched on a hill with troublesome equipment access), we knew the project was going to be a challenge. Tim, Randy, Ramon, Rebecca and Lauren did their best to help us manage through it, even though we only spend our weekends in Napa. The finished project is stunning and Paradise Pools stuck to their estimate with no hidden fees. A few things we selected that we are very happy with: ** Permits - we hired John Stitt per Paradise's recommendation (we had failed with a permit in the past, but John's sailed right through) ** Ace Concrete - hire them! Albert and his guys are truly fantastic ** All Star Plumbing - they did great work. Communications were a bit of a challenge, but see below for more info on that. ** Hot Tub - if you can afford it, it's incredible having it built into pool ** Pentair smart phone system - remote on/off to the heater is tops ** Auto pool cover - expensive, but keeps the pool clean and safe ** Wet Edge finish - looks stunning and supposedly more durable A few things to watch out for: ** Excavation warning - Dale is the excavator and does great work. Note that only 10 hours of excavation was included in our contract (@ a very high cost / hour). We went drastically above that allowance, somewhat unwittingly. Be very careful about these costs - in my opinion, I believe Randy and/or Dale could have warned us a bit more about how over budget we would ultimately be. ** Communication considerations - Rob/I work very busy schedules and are rarely in Napa other than on the weekends. There are a lot of people to communicate with when managing a pool install. I wish we had a bit more help bringing it all together (e.g. communicating with the plumbers, electricians, concrete guys, etc). In the end, we could not be happier with our pool, but the stress of making it happen was real. If you are close by, this may not be an issue. For us, we sorta wish we had a GC or landscape designer to tie it all together. Paradise could improve on their part, especially since we hired all of their recommended subcontractors for electric, gas, water, and concrete. In the end, Paradise Pools was great. Truly professional and kind people who care about the finished product. I'm glad we worked with them and would welcome the chance to offer up a few additional pointers on how they could become even better. Feel free to reach out to me if you'd like to know more about their work or stop by to see our finished pool. Best, Mike read more

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I met with Tim K, the owner of Paradise Pools in early 2014 to discuss building a pool on my property in Napa. He was very professional, noted that he had been building pools for decades and had good opinions about my proposed pool. After some negotiations we settled on a design and proposal and a start date. The pool was constructed in a couple of months (overseen by Randy, a great guy) but I decided to delay the filling of the pool given another project on the property. Fast forward about 4 months and the pool was filled. Nef, one of the employees of Paradise, set up the Pentair remote wireless controller and walked me through how to use it. He was incredibly helpful (about a year afterwards, I had a problem accessing the system and after a quick email, he came over and reset the system). After enjoying the pool for a few months in 2015 I noticed the auto fill was turning on without anyone in the pool. I alerted Randy and Brent and they sent out some folks to diagnose the problem. After a couple of false starts, it was determined that there was a leak around the spa light. It was fixed and, of course, no charge to me given the pool had recently been built. Ever since the pool was filled with water Paradise has been servicing the pool and doing a great job. There have been a couple of issues but the folks at Paradise have been incredibly responsive and professional. I waited a little over year to write this review to ensure everything went smoothly (they did what they said they would do). I am very happy to say it has been great working with them and I'm looking forward to another summer of fun in the pool. I would definitely recommend them to others. read more

Terrible experience with Paradise Pools service...we'll never do business with them again. On top of that, my wife and I were nearly run down by one of their drivers in Napa, CA. The person was doing 50 mph in a 25 mph zone. Extremely unprofessional and unsafe for a neighborhood full of children. We called to speak with a manager, and were told they would call back. They never did. Stay far away from this business. read more

Great Job thanks for the great concrete stamp job. Also a thanks for the great pool redo Thanks

This review is for JUAN at Paradise Pools. He's awesome - does a great job. We used to use Reuter but fired them. I'm unfamiliar with anyone than Juan at Paradise - but if they're all like him then you should be very pleased with this company's service. read more

Terrible company. ! Delivered my pool in wet cardboard boxes that fell apart. Pieces of my pool were laying in my neighbors yard. They have teenagers working in their store with no management on premises ! I would never recommend this business to anyone ! read more

Paradise built our pool ten years ago. We just learned that they put the rebar too close to the plaster and that is why rust stains are forming on our pool walls. Water will soon get in and the pool walls are likely to eventually crumble. The second opinion we got couldn't believe they made such a sloppy mistake. Nice guys but we are so bummed to realize our pool is failing so quickly. read more

These guys are honest and professional. They stand by their work and keep their appointments and commitments. We would wholeheartedly recommend them for your spa, pool or fountain work. read more

If you are considering having an in-ground pool built you need not look any further than Paradise Pools. They are a phenomenal company. I have lived in Napa all my life and have had my share of experience with contractors, have not even had such a good experience. All of the persons associated with the co., owners Tim, Randy, to office staff, Lauren and Rebecca were very nice and attentive to my questions and all aspects of the project. What was really impressive to me was the respect ALL the employees and sub-contractors showed us personally as well as respect for our property. When you have a pool built there are numerous persons coming and going as they move from one phase to the next. There was not one single worker who was not up to Paradise's standards. But the best part of it all was the end result, a beautiful and well constructed pool, Thank you all at Paradise Pools :) Margie P. read more

Paradise designed and installed our "spool." (Large spa/small pool) and did an awesome job. That was YEARS ago and it's still as nice as the day they finished it. We also use them for the weekly service and I can't say enough good things about them. Today I looked out while the tech was here and he had taken the cover off and laid it out on the patio so he could hose it off and remove the tree droppings that had landed on it since his last visit. This isn't part of our contract with Paradise, he just went the extra mile and we appreciate it! Not only that but they keep up on all the maintenance for us and let us know exactly what is needed and what to expect next. Overall from start of design years ago through right now we are very happy with Paradise Pools, and have recommended them to friends who are now in the middle of pool construction as well. read more

I have to say these guys hands down did an outstanding job from start to finish! Any hiccup along the way Randy came out and fixed. All of Paradise Pool's guys were very professional and did extremely clean work. I would say they definitely take pride in their work and I would highly recommend them. read more

They were great. They gave us a fair estimate and did what they said they would do. The service and attention is first rate. If you are going to build a pool in this area they are the best choice by far. read more

Paradise pool built our pool years ago and the service was great. Recently we received an Invoice at 5 times the rate we used to be charged, when called to ask about all the charges and who gave them the authorization to perform all the extra work , the guy was very defensive & said the pool was flooded, it needed a lot of work. we asked him why he didn't call us so we can send our guys to check on it, he had no answer to that. We asked them not to do any future work without letting us know , but today we received another bloated bill and charging for another filter tear down. I called to question the bill and the guy felt offended since he didn't like my TONE , he said you are fired and i'm sending you to collection. PLEASE BE CAREFUL IN DEALING WITH PARADISE POOL. read more

We had Paradise Pools install a pool in our backyard this summer, and we had a great experience. Everyone we worked with at Paradise, both in the office and in the field, has been extremely nice, professional and competent. Randy was particularly hands-on and very responsive, answering our emails as quickly as possible. Tim and Rebecca were great at helping us make decisions in terms of the size/design of the pool and colors/tile to use. Paradise Pools is also very familiar with how to work with the City of Napa and PG&E to make sure we got all the approvals we needed to have the pool installed and pass inspection. We did have an issue with the automatic pool cover that was installed, and they worked diligently to get it fixed as soon as possible, without any extra hassle or charges for us. We would highly recommend Paradise Pools if you are looking to install a pool in Napa Valley! read more

We pay $145/month to have Paradise Pools service our pool once/week. The person who comes seems to change often. Sometimes they do a good job, sometimes not. Sometimes they don't even show up. I've been billed for services I never received. I've had to call them for other additional issues with the pool that needed fixing, if they do call me back it's weeks later. Often times I have to keep calling them. Usually we end up fixing it ourself. read more

One of their employees used a pry-bar type tool when replacing an underwater light that had burned out. As a result he damaged the water proof coffer that held the light. The pool started to leak water. Due the large amount of replacement water we had to add, the pool chemistry got messed up. Paradise was slow to respond to our calls for help. and reluctant (or incapable) to help us figure out what to do. We had to terminate the relationship with Paradise and hire a new pool technician who quickly solved the problems. However, I had to drain the pool below the lights, repair the coffer and then refill the pool. The total cost to me was over $10,000. Thanks Paradise. We had been a good customer for more than five years when we had to terminate the relationship. read more

After lots of research, Yelp included, 4 proposals and 4 interviews, we chose Paradise Pools. What a great decision! Everyone from office (Tim, Rebecca, Lauren) to field (too numerous to name) was professional and extremely competent. Randy and Ramon were hands-on managers for the project. Any unexpected issues were quickly and calmly resolved by the unflappable Randy. No unauthorized change orders, no surprises, no negativity. You can expect to pay a bit more compared to other companies, but it's worth every penny. read more

The only positive thing I can say about our experience of putting in a pool with Paradise is that they were the first ones to respond to our initial call for getting a quote... it has been all down hill from then on out. Pool started in September and still isn't done in and it is now March. They skip corners, hire cheap help and don't respond to phone calls. It has been one big excuse after another. Terrible customer service from the secretary to the pool maintence guys. I'm amazed that they are still in business. read more

The people at Paradise Pools are excellent! They installed our pool about 10 years ago and they have been servicing it since. The pool has maintained its original look! read more

This is a rotten business. They took my money for a pool remodel last year and screwed so many parts up. Lots of things didn't work like it was supposed to. When I wanted them to be responsible for fixing the problems they wouldn't return my calls. Save yourself the headache and GO TO SOMEONE ELSE. read more

I believe this company to be reliable but not totally honest. Three years ago we were experience a discoloration in our pool. We were told that if we acid washed the pool and then properly kept the chemicals up (using their service) it would not return. I have subscribed to their service since. Two years later it is all back. When we questioned the result, the head maintenance guy tells me it is our fault because there is debris that gets into the pool (not true). When I questioned further, the owner came out and tells us that the pool needs to be re-plastered. He went on to explain that the original plaster job was faulty. Well the plaster is 15 years old but ironically enough Paradise Pools was the pool company we hired at that time to do the pool! My question is, if the plaster job was faulty, why didn't he notice it back then and most certainly why not mention it 3 years ago when we called them out or in any of the three years we were paying for their weekly service! This company isn't willing to take responsibility for anything. I have moved on to another pool maintenance company. read more