I should h have read reviews on Yelp before going to this place... After leasing a car and coming home with lease agreement I was charged for something that had not been agreed on. After several e-mails and phone calls I discovered that my copy of the agreement "accidentally" did not have the specific page with information I was disputing. Extremely rude manager. They try to intimidate you! Manager even threatened by e-mail to post complains about my professional capabilites ! Unbelievable... Tried complaining directly with Hyundai but as they told me dealers are independently owned and they cannot do anything.... I am surprised this place is still opened with so many unhappy costumers. Do yourself a favor and drive few more miles to the other Hyunday in Mahwah read more

So I went in to test drive the palisade at the urging of the Manager Kevin who stated that they are not marking up the vehicle. Well... I am here to tell you that was a lie. The sleezy sales manager tried to convince me he was marking the vehicle up $1995 which he normally charges 5k to other people. After doing the math, they ended up trying to charge me a 7,000 premium and $727 per month on a vehicle. When I explained that was outrageous for a Hyundai and is more in line with a BMW price wise his response" these people think they know the business. Go drive a BMW". Great way to treat potential buyers. Steer clear of the shadiness. read more

This is my second Hyundai from Iggi Barreto! Iggi is a true professional who takes his time answering questions and getting the best deal for his customers. He goes above and beyond and he truly cares! He made leasing a car seemless. Ask for Iggi and you'll be happy you did! read more

My car was towed in I ran over something on the road and my transmission was shot annie in service recommended I call my insurance. Thanks to her they covered it everything she is an angel. She called me to tell me when it was completed she followed up every step of the way. I highly recommend you speak to annie she is the best read more

This is the worst dealership in all of New Jersey. I was tricked into paying $12,000.00 over sticker. Yes, $12,000.00. I questioned the financial manager, asking him to point out what charges on the contract added up to $12,000.00 over sticker. When the General manager saw I was asking questions, called me a "little s8it." Even after dealers fees, taxes, interest, I forked over $9000.00 and I still could not get an answer as to how/what added up such an overprice. Then, because I was persistent, I was offered $4000.00 to as the finance manager said, "make this go away." I would have to sign a paper saying I wouldn't go to the Better Business Burau or Cooperate Hyundai. However, I would sign now, and get money 6 weeks later. I didn't sign. Also, if go to the website to write a review, my access is denied. I had to fish around other sites till I snuck into one. I use friends computers too, using there emails. Bottom line Paramus Hyundai, in a word, BAD! Anywhere else is better. I'm an old man, and they took me. read more

Iggi is the best! Very professional and helped me get a new Sonata limited at a good price. I highly recommend him!

Rip off, con artist. First of all it took them 9 hours to service the vehicle! I took made an appointment here for mu dad's car to do one service (oil change and flush), they up sold to do the 60k maintenance. He comes back to me from a $150 charge or so to upsold to over $800. Fine I'll let it go. My dad is almost 70. They call him to do additional services and according to him they didn't tell him the price and he forgot to ask. As a service department you have to tell the price before you get agreeance for a service. Long and behold the cost to do brake services is $1200. Wow. For a Hyundai, unbelievable. If I am to believe these people, which according to the reviews I shouldn't, my dad is a liar. $2000 from $150. Never will bring my father here again! They are lucky he told me to let it go because I'm very very upset about this! And apparently they do it often! read more

Iggi Barreto was my salesman at Paramus Hyundai. I must say that without question that this was the easiest deal I've ever made on a vehicle. They had the car I wanted 2019 Hyundai Santa Fe Ultimate in Blue. This car has every bell and whistle and the price was excellent. Iggi was just the nicest guy. Helpful and respectful. If I had a question, Iggi got back to me right away. I found the whole process to be easy. I would definitely buy from Iggi again because there was none of the hassle and last minute nonsense that happens with most dealers. Thanks! read more

Very polite service staff. But very incompetent repair of my oxygen sensor. Wasted over $1,000

I'm updating my one-star review to reflect how awesome Marilyn from the customer care team is! I'm very sad it took me having to leave a negative review, but Marilyn responded quickly and resolved my issue within a day when other staff at Paramus Hyundai refused to escalate my concern. Our new car is awesome though! read more

If you want an honest, straight forward, non harassing sales person then see Michael Gibson!!! I walked in to see about options to lease a palisade XRT. Unfortunately they didn't have one. On a good note, Michael said hello to me as I walked in. But didn't leap out his seat like a vulture hunting for food. He let me look around until I approached him. He answered all my questions, gave me options, and showed me what's to come from Hyundai without hesitation. I'm trying to stay within my payment I have now on my Dodge Durango. He ran a few estimates within minutes without a problem. Unfortunately I didn't get the vehicle yet, but the experience is worth going back in the near future. A few days passed by and he even text me to show me another option. That's how a true professional salesman should treat a potential client. (Take note Mazda of Lodi.) Thank you Michael for being so professional and understanding on what a customer's choices are. read more

If I could give this establishment a zero; I would. Looking for a car can be a stressful experience. Dealing with this dealership was the WORST ever! And I leased TWO cars at one time... One would think they would be appreciative of the business!!!! After an exhausting 3.5 hours, we were asked to come back to complete paperwork (financing , etc.) and provided a date and time. We arrived at the scheduled time and as we entered, the Sales Manager, Reggie Reid, says - you will need to wait because we are having a Sales Meeting.... WHAT??? As a customer, with an appointment, I should not be TOLD to sit and wait ... AGAIN. When I objected, Mr. Reid became aggressive, nasty, rude and attempted to intimidate me and my daughter. If one of the cars were not a graduation gift, I would have found a method to cancel BOTH contracts. The treatment we received, was HORRIFIC, and this is just the beginning. Sure - cash the checks, then treat the customer like trash. Don't walk away - RUN!!! read more

I recently leased a vehicle for this location and am extremely happy with my lease. I would recommend this dealership to anyone who is looking to lease or purchase a new car. Iggi was my salesman and he was a pleasure to work with. He was knowledgeable and got me into a car that I could afford and love. read more

Words can't describe how poor this dealership is. So I went today with my mother to get a 2018 Elantra. The gentleman who was helping us had the personality of a dead man. The whacky inflatable things in front of dealerships have more personality! Any way this man first tried to push 2017 models on us ( which was fine regardless of wanting a 2018 ) so any way all of the cars and I looked at 10 of them had scratches dings or paint chips missing lol. Then they didn't want to do a deal with us because of my mothers credit. Which was in the high 600s..... I have since that terrible exchange had several BETTER offers from other dealerships. Sooo thanks for the crap service read more

I am quite surprised by the negative reviews I see on yelp! This infact was one of the smoothest car hunting experiences I have had in years... My experience was outstanding to say the least!! Iggi made the entire cat leasing experience a breeze. He worked with me on ensuring I got everything I was looking for in my new car! I couldn't be happier and highly recommend this dealership as well as Iggi! read more

My 3 year Lease with my Sonata was expiring in September. The Car was flawless and we enjoyed it so much we wanted another one. We made an appointment with Iggi and he met us at the door. I felt safe and everyone was masked and social distanced. We got there at around 1:00 and I figured it would take the usual 6 hours to complete....NO Iggi wasted no time and got us the Deal we wanted and approved in 1 1/2 hour...the Finance guy had us out in 1 hour and we were transferring our stuff to the New Sonata and on our way home. If you're in the Market for a new car you MUST SEE IGGI...he's an 8 year veteran at Hyundai and he knows how to make a deal and Not waste your time. read more

PROS: The Hyundai of Paramus had a great show room and a good amount of cars in their lot. The dealers there are very nice and allowed me without question to test drive the elantra. CONS: Despite being very nice, the dealers there didn't seem to be knowledgeable about the cars. After asking basic questions about the elantras to 3 employees they all referred to the website. Then when I was talking about the car to one, he would state his opinion, then here mine, and quickly change his views to my views-- which is a sign of being untrustworthy. He was only saying what he thought I wanted to hear. OVERALL: It's not a bad place to get a Hyundai. If I wanted one I would get it from here. Don't expect them to be fully knowledgeable, so do your research, and have someone refer you to one of the dealers. You don't want to be caught with someone who'll just say whatever to make you happy/ read more

Don't ever buy a car from here or bring your car in for service. Horrible customer service and I had to pay to replace a battery I had replaced there 14 months prior. They are horrible!!! read more

After dealing with service advisor Annie, I will never ever ever do business with Paramus Hyundai again! The woman has an attitude problem. Definitely does not want to go above and beyond for the customer. She speaks at you and not to you. I got so fed up I pulled my car out of service. It's a shame because last time I had such great service there, but Annie changed all that!!!!! LONG STORY SHORT.... DO NOT SERVICE YOUR VEHICLE WITH ANNIE AT PARAMUS HYUNDAI!!! read more

Yesterday I once again had the pleasure of dealing with the staff at Route 4. As always service was beyond 5 stars, I was in and out in under 2 hours on a Saturday. Everything always runs smoothly, and they get you the deal you want. The GM Rocco is nothing but the best. Thank you everyone at Route 4! Louis Pounds read more

After a horrible experience at riverside Nissan I came here and was helped by Ray. Both Ray, the receptionists, and finance man were so kind. The process was easy and smooth and I felt comfortable making my purchase. I would highly recommend. read more

Stay away from this place. 1st of all they do not have any pricing for any of the repairs. I took my car in this past Saturday, asked to do a car check up for any repairs. They quoted me over 2K for simple fluid replacements!!! What???!!!! So I settled for just changing the bulb on the front lights of my vehicle. I come back two hours later, I paid $59, took the car home then checked and they didn't even make the repairs!! I called and they told me to bring the car back which I did. The mechanic named Francisco looked upset at me that I decided to bring the car back!!!! I find that hilarious!!!! Then I waited another hour! I explained this to the manager, they didn't even offer any type of compensation for the error and my time wasted! Stay away!!!!!! read more

I never take the time to give a bad review, but in the case of Paramus Hyundai, I have no choice. Their service department is basically a criminal organization masquerading as a legitimate business. They attempt to sell you services you do not need, and in my case charged an exorbitant "refundable" diagnostic fee ($422) for what is clearly a warranty repair. Their claim is that if the repair is covered by the warranty, your diagnostic fee will be refunded. My service advisor was Constantino. His next truthful word will be his first. They get very upset when you challenge their practices. Constantino assured me that the fee would be immediately refunded (as soon as it posts, in his exact words) once they determine that the repair is covered by the warranty. In 40 years of owning cars I have never seen a dealer utilize this scam. At days end I was informed that the repair would be covered by the warranty (one out of two, that is) and that a part had to be ordered. My car could be picked up, my "diagnostic fee" would be refunded, and I would get a call when my part was in. After no call in 10 days, and no return calls from either Constantino or the service manager, I spoke to a person in the parts department. He informed me that no part had been ordered on my account. No returned calls once again, no retuned e mails and no refund of my "diagnostic fee". After approximately two weeks, they issued a credit to me for most of the fee. I am pursuing the balance. Maybe it's a float game they are playing if they perpetrate this on hundreds of customers. I had a lengthy conversation with a Hyundai USA representative regarding their practices and they seemed very concerned. Hopefully they will take some sort of action. in any event, I cannot comment on their sales team since I did not purchase my vehicle there, but as far as their service department is concerned, stay as far away as you possibly can, and read all the other negative reviews. BYW, my warranty repair was taken care of by another Hyundai dealer, free of any charges. read more

BUYER BEWARE. This dealership (Sammy in particular) uses an illegal tactic: tacking on a "Certification" or "Prep" fee. I reported it to the Federal Trade Commission. But because my experience, of trying to get this fee removed from the base price, was so time consuming and frankly traumatic, I am writing a review to warn other consumers. I was advising a family friend (a young, beautiful woman who is not well versed in car buying) who went to the dealership this morning to hopefully buy a Certified 2017 Tucson. It had about 30K miles, and was advertised on the dealership website last night for $18,495. This morning the price was raised online by $1000, so going in to this transaction, there was already a problem. Sammy quoted my friend, in writing, a base price that was $1500 over the original asking price online last night (so he quoted $19990, plus other fees and taxes). He justified it this way: we'll give you the price you saw last night, $18,495, but the car is certified, and we charge for that, $2495 per car. We will give you a $1000 discount. So the base price will be $19990." I asked my friend to leave, so we could discuss. I then called Sammy at her request. What he said to me, is that the extra $1500 was a "prep fee", and that all their Certified cars have this fee. I noted that it was not in the advertisement anywhere, and he said that's just how it is, there's always this fee. I pushed him, and asked him what was being "prepped", and it was essentially just another word for "certification". I pointed that out, and he was silent for a bit, but just kept going back to "that's the way it is", at which point, I told him that's false advertising and illegal, and contrary to FTC regulations. He then said he would push this to a supervisor who could decide whether or not to give her a "discount". I said she doesn't want a "discount", she wants the original price with the included certification, as advertised. Nonetheless, I waited for the next phone call, at which point he said his supervisor said to look at their competitor's website, a Kia dealership up the road, where at the bottom they supposedly note that fees can run up to $5000 a car. I said, sure, I'll look, but we're talking about YOU, not KIA; what about YOUR website? He just kept trying to claim that his fee was industry standard. But he ended up shooting himself in the foot, because when I looked at the Liberty Kia website, they advertise in all caps, "OUR PRICES INCLUDE RECONDITIONING AND CERTIFICATION CHARGES! " And when I looked at the Paramus Hyundai site, it says under the car my friend was interested in, nothing about fees, except this "Disclaimer": "Prices and payments do not include tax, titles, tags, finance charges, documentation charges, emissions testing charges, or other fees required by law, vehicle sellers or lending organizations." which does not in any way imply the Certification is an extra charge. He couldn't say much when I called back to reveal this. He said he'd talk again with the supervisor. He called back 1.5 hours later to say they would "discount" the car to be $18,495 WITH the Certification. I said thank you very much, but why did it take 3 hours, a visit, 4 phone calls, and repeated lies for you to agree to the ADVERTISED PRICE? There is no way my friend will be doing business with this dealership, and I certainly won't. It's hard to believe corporate Hyundai tolerates this. A letter to them is my next stop. read more

CONTINUATION- Please note: I have been a Customer of Hyundai of Paramus since 2014. This is my third lease with them. My first two leases were signed with a fantastic sales associate named Eric. When I asked the sales manager about Eric and mentioned that I reached out to him because he has done my other leases, the Finance manager looked me straight in the face and callously said: "Eric is dead." Just like that. "Eric is dead." It was cold and completely unprofessional.    I returned to Hyundai of Paramus ONLY because of the sales representative who sadly passed away. To find this out was shocking, and how it was presented was disrespectful.    The entire situation was complete CON, and these men were heartless. After additional research, I have found that I am not the only one who has been lied to like this. This is the Hyundai of Paramus game, wherein they make you a deal, take the plates off, move your car, and remove the insurance, thereby forcing the final sale with an increased bottom line. UNACCEPTABLE!   For anyone considering purchasing or leasing with Hyundai, I would say STAY AWAY. They are greedy, manipulative con artists who only care about their commissions. read more

As many others have said, stay away from this dealer. They did not honor my trucar quote, didn't even acknowledge it and I ended up paying $2500 above sticker. To add more insult to my experience, I'm still waiting for my permanent tags, two weeks after temporary expired. My salesperson, Ed, was very dismissive when I first called to inquire about this and was basically told that it was COVID delays and just to suck it up and try not to drive the car. Ridiculous! Although Marilyn in customer service was more helpful initially, I'm still waiting and no one is offering updates. Finally reached someone after leaving multiple emails and was told again that they don't have them and there's nothing they can do. Just need to keep waiting. Honestly, I've never had a worse experience buying a car. read more

I must admit that the outside of this dealership looks very nice but buyer beware. Once you step in they swarm you like bees and will want to check your credit without even having a chance to talk. I was a serious buyer and wanted to purchase a vehicle but one of the sales people told me straight up that I won't be able to secure a loan, nor would I be able to make the payments. Seriously? who are you to judge. I've heard bad things about this dealership prior, but decided to give them a chance. Worst mistake I have ever made. read more

I had a mediocre experience with my sales experience of leasing a car here in 2010 but returning the lease has been a NIGHTMARE. First of all, for being the '#1 dealership' in Bergen County (a very populated area) how do you only have 1 guy who can handle lease returns? The explanation was 'it's a complicated process'...isn't that all the more reason to have more than 1 person well versed in how to do this? Another remark that was meant to make me feel better about showing up on a day where this person wasn't around was 'most dealerships don't accept lease returns'...just because someone else is doing something dumb doesn't mean everyone else should too..get it together Hyundai. Anyway, this is my biggest gripe because the 1 guy who can handle a lease return only works 9am-5pm on 4 out of 5 weekdays! As a person with a normal 9-5 job, those hours don't quite cut it. Needless to say showing up with someone following me in order to get me home on a very trafficky Saturday only to find I couldn't return my car was frustrating. When I finally was able to return it on a subsequent visit it took over 2 hours to complete the process. This wasn't 2 hours of talking through things or being told how much I would be charged, etc. This was 2 hours of waiting around. The $400 lease disposition fee was really the icing on the cake. Yes, I am sure somewhere in the original contract I signed 3 years ago this was mentioned in the fine print but it was never explicitly stated to me. Not in 2010 or 2013 when I returned the car. 1 month later a bill shows up in the mail. Shady business. read more

I manage a mechanic shop in Passaic and therefore deal with many dealerships in my area for parts. Up until now we have been using Paramus Hyundai for all of our Hyundai parts. NO MORE! Both the parts manager and the service manager are very undesirable to work with. After speaking with the parts manager at length about overnighting a very important part, he forgets to order it and then blames me by saying I never told him to order it. When I complained to his superior, the "service" manager I got only insults and condescending talk directed at me. He told me it was my word against his (he took his employee's word over a long standing customer's word), he called me immature and then went on to say he didn't care if he loses a customer. These people need to be removed from their positions immediately and a formal apology from the dealership should be forthcoming. I discourage any one from using this place to buy a car from, get service from or purchase any parts from. The day you have a problem with any of those, with these guys in charge, you will be out of luck. I plan on escalating this all the way to Hyundai corporate so they are aware of the way one of their dealerships are treating their customers so they can take appropriate action. Beware of this place. read more

The tire light was on but since I had warranty under them figured I take it to them to take a look and fix it. I got there and I was told that if the sensor is broken it's not covered under the warranty and I would then be charged 130 dollars not to fix it but because they diagnosed it and it would count towards the fix if I decide to fix it. What's the point of having a warranty if they're going to charge me for diagnosing. If I had let them take a look at it I was afraid I would end up with a broken sensor and 130 bucks less in my pocket. I decided to refuse the service. Went to gas station. Spend a dollar and put some air in the tire and voilà. Sensor is not broken. Took me a whole 1 min to confirm sensor is not broken. So their service ppl are so one of a kind that they charge 130 bucks per min. Forget about becoming CEO of a company or professional athlete. Mechanics at this shop are making a killing. read more

5 star review for our sales consultant Iggi. Not a 5 star review for the dealership especially because of the finance guy. Don't remember his name but some Turkish/ Egyptian guy who had no clue about what he was trying to sell and was hopeless.. Coming back to Iggi, he was extremely helpful and knowledgeable about the car and was passionate but still not pushy about selling us the car. Iggi explained the features of the car well, understood our requirements and was helpful in getting us the price we were looking to pay for 2016 fully loaded Genesis. Great car and great sales consultant who I would go back to and will recommend my friends to consider when they need a new car:) Thanks a lot Iggi. read more

This dealership is not honest! I had been dealing with Rob over several weeks as I researched which car I was going to purchase. When I came back to make the deal, he was friendly and nice and I was optimistic that things would go well. We went back and forth over the price but I had done my research and gotten several quotes so I knew what I should pay for the car. In the end, we shook hands on the deal and price. He then took my information and came back and said the manager made a mistake and the car is $1,000 more. Showed me a piece of paper saying they never show dealer cost and he looked at the wrong number. Come on....I agree with CB, I'm a woman not an idiot. You agreed with me on a price and deal with numbers all day long how did your manager make a mistake. So when I walked out I requested the document back that they had with my information and found ou that they had performed an unauthorized credit check. read more

Needed a new car after my 2012 Hyundai Elantra Ltd. was totaled in a car accident. Arrived at dealer and was immediately taken care of by a salesman. I was able to explain my situation and the sales team helped me purchase my new 2012 Elantra that afternoon. It was a very professional, customer oriented experience. Eric Bennett, Sales manager and Brian Gombocz, the salesman were very professional, helpful and knowledgeable. read more

Iggi is the best! He accommodated our needs so well and really gives you what you're asking for! He is always so professional, kind, and a pleasure to work with. He is the only person I'll be going to for cars forever! read more

My son brought my 2014 Sonata to get warrenty work done on a tire. They said you need a 15,000 service. He said ok that cost around 350.00 at most places. They up sold that much more work and the bill came over 1200.00 for a 15000 mile service. Icing on the cake was the charge for nitro in my tires. Called dealer to complain said there is nothing I can do for you. Showed the bill to another dealer and they said they over charged over $700.00 more. This dealer try to rip off naive people. Stay away from this dealer read more

I wish I could say I had a great experience buying my car here but they are full of empty promises and they really don't care about you like they say they do. They promise you things as you negotiate your price and then they change everything after you leave the sales floor. Forget it if you they owe you something after the fact. Buying a car is a nightmare anywhere but Paramus Hyundai was a hellish experience with a bunch of unpolished professionals. read more

This review pertains to the Service Department specifically. I was fortunate to have had a very good experience with the actual purchase of my vehicle. The Service Department at Hyundai of Paramus is a classic example of why dealership service centers have a bad reputation. After this last visit to them, they have lost my business for good. First, their website allowed me to book an appointment online for a time slot that they could not actually accommodate. I drove all the way there only to be turned away. Yes, the service manager was apologetic. But more could have been done to compensate me for my wasted time and my aggravation. A free car wash? A free oil change? I didn't get so much as an evergreen tree air freshener. How am I, as the customer, being shown that I'm valued in that moment? I was told to call the main phone number to book my appointment for later that week. When I dialed the number provided on the website, I was connected to the Hyundai dealership in ENGLEWOOD. You almost have to laugh. Almost. When I finally got my car in for service, I observed some practices that, to me, had more than just a whiff of "scam" about them. "Scam", and "ripoff". I presented a $10 pre-paid voucher for the oil change I wanted performed with my other service. The service manager did not want to honor it. She said that there was no proof that I had actually paid for it myself, that they have had issues with people presenting vouchers that they found on the ground. For the record, I did pay for it. But, if I hadn't, and had indeed "found it on the ground"........SO WHAT? There was nothing on the voucher which identifies it as belonging to one specific vehicle and/or owner, nothing that stated -- even in fine print -- that it could only be redeemed by its purchaser. The voucher was in sticker form, one of a total of six that came on the same little card. It was one of two stickers that I had remaining. The service manager informed me that their records showed me having used only three stickers previously. So, one sticker was unaccounted for. Of course I had not committed to memory each instance of redeeming an oil change sticker, so I had no explanation for the discrepancy. I was being honest, but I was being glared at like I had been caught in the act of running my own $10 scan on Hyundai of Paramus. After respectfully but loudly and sternly expressing my intense aggravation to the manager, she agreed to accept the sticker. The matter was resolved. Or was it.......? I cannot help but think that the 4+ hour wait I endured sitting in the waiting area -- and the $900+ bill I incurred -- were not exactly coincidental. Was this the dealership's way of "punishing" me for causing a small scene? I'm not exactly sure what was done to my car that added up to $900. This service department is not particularly transparent about what they find to be wrong with your vehicle. I was presented with a filth-coated cotton swab in a plastic baggie which I was told represented a sampling from some part of my car, the technical name of which escapes me right now. It did cross my mind that I had no real proof this sampling was actually taken from MY car. I would hate to think that the place could be that TV-news-expose-level of dishonest, but......they don't exactly inspire confidence. They're not transparent about what they find to be RIGHT with your car, either. They allegedly performed a "maintenance inspection", but who knows what that entailed. I did not receive any information on the status of my tire pressure, the wear on my tire treads or brakes, or anything else, save for a tail light that they claimed was out. By the way, the irony is not lost on me that the service manager fought me on a lousy $10 oil change and then ended up with over $900 of my money. In the midst of my wait in the service department, I overheard a service advisor speaking to an elderly man who had brought his car in. Apparently the gentleman had had his car for about two years, and had never had an oil change. But.....the car only had about 1,000 miles on it. He barely drove it. I listened, and observed the facial expressions on the advisor's face, as she treated the man like he was a wholly irresponsible car owner. Like he was in danger of causing irreparable damage to his car because he had not been getting oil changes every three months. I do believe that I was witnessing an attempt at taking advantage of an elderly individual who may be somewhat ignorant about modern vehicle maintenance. Where are the "niceties" that you would think might come with a half-day wait and a hundreds-of-dollars bill? Where is the topping off of fluids, of adjusting tire pressure? Where is the complimentary car wash? None of these things are at this dealership. I deserve much better customer service than I have received at Hyundai of Paramus, and I intend to get it......somewhere else. read more

Called to inquire a elantra. Sales rep Ken was very rude won't even give me any ball park numbers on the phone even though I told him exactly what I wanted and my credit score, will be taking my hard earn money somewhere else read more

My mom purchased a Hyundai Tucson 2017 on October 2017. On December 8th 2018 this Tucson broke down because of Engine Failure. The car has now been in the Paramus Hyundai location for more than 30 days. My family has yet to receive an estimated time of repair. I have called the service manager 3x this week and left numerous messages and she has yet to return my calls. Under the NJ lemon law, if a car is 20 days or more in a shop for repair it is considered a lemon. I am very disappointed in this whole ordeal and even more disappointed in the way it has been handled. I have never experienced such poor customer service. I would never recommend Hyundai to anyone. The level of compassion and understanding is deplorable. I wouldn't wish this experience on my worse enemy. Imagine working so hard to buy a new car and being without the car for more than a month? read more

We booked a test drive at this dealership. The dealership confirmed it with us multiple times (one phone call, one text, two emails), up to a few hours before the appointment. When we showed up on time, they told us that there was no vehicle we could test drive. Jesse Lopez (sales manager) said: "What can I do? I can only sell the vehicles I have". This is not the point, though, Mr Lopez. The point is that if there is no vehicle to test drive, you cancel the appointment with the customer. Extremely disappointed by this visit, where we wasted two hours in traffic getting there and back. read more