I have been buying from Mercedes Benz of Paramus for the past 22 years and this is my 5th "Toy" GLE 350 I just purchased from them. They are HANDS DOWN, THE BEST Mercedes Benz dealership I have known. Andrew Franco (my new favorite salesman), Michael Mutter (Sales Manager) and Nick Avianto (Finance Manager) were very professional, accommodating and sensitive to all my needs and requests. They took care of every single related aspects, making this experience smooth and very enjoyable. Andrew Franco was very professional, accommodating, friendly and pleasant. He went above and beyond to make sure I am a very happy customer. He dedicated his time to communicate with me all the aspects involved and even on his day off was assisting me with my insurance set-up. Andrew and his team exceeded my expectations and along with my new car, put a big smile on my face. I am their forever customer and will always purchase all my cars from Mercedes Benz of Paramus. I look very much forward to purchasing my next beautiful car from them in the very near future. Thank you, Andrew, Michael and Nick! read more

Extremely disappointed with the customer service at this dealership. Getting someone to answer a phone call or return a message seems nearly impossible. The finance department never answers, calls are not returned, and emails go unanswered. I spoke with Crista, who told me she couldn't help and would transfer me to someone who could. Instead, the call was disconnected. I also spoke with a woman at the service desk who was unwilling to assist or point me in the right direction. I've reached out to Sheila as well and have had no meaningful response. I also spoke to Wendy who directed me to her supervisor who also couldn't help me in the absolute slightest. It's frustrating when multiple employees seem unwilling or unable to help customers. A dealership's responsibility doesn't end once the sale is completed. Communication, follow-up, and customer support are all part of the experience, and unfortunately this dealership has been severely lacking in all three. I would NOT recommend this dealership based on the poor customer service and lack of accountability I've experienced. If I could give zero stars I absolutely would. read more

We've been bringing our car here for service for years, but on our last visit we were told loaner cars are no longer available for older vehicles. I called Benzel Busch in Englewood, and they had no problem providing a loaner and scheduling my maintenance appointment. Unfortunately, that decision cost Paramus Mercedes not only our service business, but the money we spent on maintenance elsewhere. Longtime customers should feel valued regardless of the age of their vehicle. This policy seems shortsighted and has sent our business to a competitor. read more

The worst! Called to make first service appointment for new car. Call answered by "Sara" (aka AI), and when I asked to speak with a person "Sara" assured me she was. After answering questions I was put on hold for 12 minutes as "Sara" was checking availability to schedule. Needless to say I hung up and called back only to have "Sara" answer my call again; funny enough with the same questions. After I insisted to speak with a "real" person my call was transferred only to ring endlessly with no answer. There was nothing luxury about this experience, in fact, it was the complete opposite which does not represent the brand well. Happy to say I called the next closest dealer, Mercedes in Nanuet NY, reached a live person (Lorraine) and scheduled my service with ease. I will not even consider purchasing a new vehicle from Mercedes Paramus in the future based on this experience. read more

I wish I read these reviews before I leased my vehicle from this dealer. Hopefully my review will deter people from going here. I have never experienced such awful customer service anywhere! 2 months in on my lease and the car has been brought in twice for issues. Good luck getting someone to even answer the phone when you call the dealership and service department. My service department consultant is sarcastic and rude. Once you sign your papers the service goes down faster than the Titanic. Do yourself a favor and do not get a car from this dealership! Wish I could give zero stars because that's what they deserve. read more

Went in to buy a used car today, did NOT make a deal. The car wasn't even clean. If you're trying to sell a car you think they'd detail it for you to make it look presentable. Salesman claimed it was detailed a few days ago for some other people that were interested, which is funny because there was a dead spider inside the stick shift, as well as dirt. But why not detail it again for a potential buyer? It's like the sales people were trying their best NOT to sell the car to us. Only reason I'm giving it 2 stars is because the dealership itself was very nice and clean. All the other cars there were detailed and looked lovely! Just not my car! :) read more

Extremely disappointing experience. I visited this dealership ready to purchase TWO vehicles -- starting with a GLS 580 4MATIC -- and not a single salesperson acknowledged us. All the cars were locked, we couldn't even look inside any of them, and the staff completely ignored us the entire time we were there. For a Mercedes-Benz dealership, this level of customer service is absolutely unacceptable. Because of this experience, I walked away and went straight to Range Rover, where the treatment was excellent from the moment we walked in -- and I will be purchasing my vehicles from them instead. Mercedes-Paramus lost two sales of a far more prestigious and luxurious brand simply because no one could be bothered to say hello. Save your time and go somewhere that actually values its customers read more

Took in the car before leaving the state. For a Mercedes-Benz dealership, the service was subpar, to be honest. You don't even get a free latte or Uber after expensive service. Barely bitter coffee, but they charge for everything else. That was a first for me for upscale brands, and we also have a range rover where we got free Uber rides back and forth and all kinds of snacks/coffees. We even got a personal delivery of our range rover after $5000 service cost in another dealership. So, for $6300, this was by far the worse service. The mechanics are very rough with the cars. They broke our navigation screen after we spent 5600 dollars on maintenance and repairs, and we had to come back because there was a whistling sound after all their fixes. They tried to blame the age of the car for the screen but not only was it fine before we brought the car in but after we asked them for a thorough check of everything, they certainly did not flag that... so either they did not check everything or they broke it... But Vince was nice enough to come into a concession with us. 3rd time we got the car back and we found our armrest was completely broken... we didn't even bother returning Mechanics are a bit careless and rough with the cars. We spared no dollars doing what needed to be done to fully replace the brakes and all that jazz, paying $6300 because we love our car and want to keep it for a long time. Overall, it was not the best experience with Mercedes read more

Mercedes-Benz - Car Dealers Near Me - Paramus, New Jersey

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be careful with these guys especially with the finance department, they are very slick

Mistakenly I brought my expensive car to Mercedes Benz of Paramus for a simple Service A and it was returned to me damaged while in their possession by their own employees negligence hitting it. Easily the most expensive and visually present car on the lot was taken with the lowest form of care. When I confronted the service manager Ben, instead of taking responsibility he said "remember It's just a car" "This could have happened to anyone" "you could be driving and at the traffic light someone hit the car" and "It's just a car." Arrogant, dismissive, and completely unprofessional response for a dealership that represents a "luxury brand". There is a big discrepancy between the story I was told from dealer employees and service manager Service manager then claimed the damage occurred five minutes after the car was brought outside, which only makes it worse as to how vehicles are handled once they leave the service bay and who is being allowed to move them (would not be surprised to find out they're letting kids move run the car lot). A quarter of a million dollar vehicle is not "just a car," and customers who have spent easily $500,000 specifically at this dealership should not be spoken to with that level of disregard. The attitude, excuses, and lack of accountability show serious problems within this service department and its leadership. Ben want to brush off that major issue, mentioned he would help me out in the future, but I can guarantee that there will be no future business from me here. In additional to filing complains via the appropriate commissions, Mercedes Benz corporate will absolutely be hearing from me about how this was handled and service manger specifically will be mentioned. Matter-of-fact, I'm much more up upset about the interaction with the service department personnel more than the card damage itself If this is the standard of care and professionalism at Mercedes Benz of Paramus, I would strongly reconsider trusting them with any vehicle. read more

My Wife & I went to purchase a vehicle at Mercedes Benz of Paramus NJ. The sales person that was asked to work with us is Zachary Heinz. After sharing some information with him, he became extremely condescending, extremely nasty, disrespectful and talked down to us like we were homeless individuals that rolled off of 17 south in New Jersey. In actuality, if there are any low life's sitting at his desk, it wasn't my wife and I. He wouldn't even allow us to test drive the vehicle until we allowed him to take a credit application, which is in violation of the actual state law. This person that calls himself a sales person and the number one selling person in the dealership per him is a disgrace to LITHIA MOTORS and its shareholders and board of directors. Zachary, when you read this, please respond back because we called our attorney because we believe you committed defamation of character as our attorney who wants to go after you personally and LITHIA MOTORS. This is not a threat. This is a promise. At the way you were demoralizing to my wife when we sat at your desk, I don't know who you think you are, but you're not that person you believed to be. Shame on you for believing anything the sales manager Michael may have said to you in conversation about us. I wish you good luck because you need it. Anyone looking to buy a Mercedes-Benz at this dealership and if they give you Zachary Heinz to work wit, think many times before you sit down and disclose any information to him. He is not a trustworthy person. read more

bought a Mercedes 2024 C43 that had an undisclosed broken front grille that apparently happened on their lot presale. (photo proof). This was never mentioned in the CPO inspection report, sales materials, Carfax or service repair invoices. This was immediately noticed at another mercedes dealership while putting on the new front license plate brackets. Numerous calls letters & texts to sales mangers have gone unanswered. I would stay far away of this fraudulent dealership as they del hid a known safety issue selling a car with a very material defect. read more

As a first time buyer of Mercedes Benz, as an out of state buyer, I anticipated my experience to be easy and flawless. I have purchased multiple Audi's in the past from of New Jersey dealer and have had easy experiences. I gave them as much grace as possible, as I am the purchaser of the vehicle and it was being titled to someone else, but have done this in the past with Audi and assumed it would not be an issue here. Staff seemed to be friendly and knowledgeable and I was excited to make a deal. From the moment I inquired about the vehicle I feel like I was passed from person to person, and every question asked needed to be brought to a manager or was misunderstood. When there were questions on my title for the car I was trading, they completely misunderstood the situation which caused stress and lead me on a wild goose chase, to the point where I got the dealership I purchased my trade vehicle from in New York involved and they assisted me in getting everything resolved. I felt as if I was selling myself the car rather than Mercedes taking the steps to make the car buying process smooth and easy as possible, which you expect when purchasing a luxury vehicle. It gets worse. I had mistakenly provided the incorrect payoff amount to my salesperson, which I quickly realized and sent a corrected payoff letter to my salesperson who said he would inform the finance manager. I provided this letter on December 2nd, and was told that Mercedes would be keeping my out the door price as the out the door price that was provided previously. I provided this payoff letter once before closing the deal, once at the physical dealership during delivery, and once after when I realized Mercedes' mistake - for a total of three times. On December 3rd, I took delivery of the vehicle. They have you DocuSign everything on an iPad but, they tell you what the document is and scroll to the bottom to sign. It was also after close by the time they brought us into the finance office, and my partner was standing outside in the cold as the doors were locked while he was transferring personal items from my trade to the new vehicle, so we were feeling a little rushed. We signed expecting the dealership to make right on the deal that they provided, being that the payoff had been provided twice as this point. The next morning, I was going through all of the paperwork and realized that the payoff was listed incorrectly. I again reached out to my salesperson on December 5th, who said he would bring it up to his sales manager and make the calls to adjust the balance. I was never updated further and I assumed all was taken care of until I realized that now, 9 days after, my vehicle has not been paid off because a payment pulled from my now-traded vehicle. I am aware that they have to issue the payment within 10-days so that wasn't a problem that its not paid off yet, but when I reached out to my bank to inform them to reverse the payment, they told me that I should contact the dealership to make sure they sent the payoff first and any additional amount would be deposited once completely so I don't receive any late fees. I agreed and once again contacted Mercedes to get an update on the payoff to see if it was sent. I received a message back saying they will not pay the excess balance of what they put the payoff as on the paperwork and what my actual payoff was because it's different than what is on the paperwork. The difference is $123.96, which may be thought of "not a big deal". However, it is the principal that Mercedes received my payoff letter on December 2nd and on December 3rd with the correct amount (twice), still messed up the paperwork, gave me incorrect information, then did not update me or inform me of this decision since December 5th. It is now December 12th and I feel that as a customer I was disregarded, and not provided the service that I should have been. This experience has completely turned me off to the Mercedes brand in general, and if I do purchase another in the future, it will not be at this dealership. read more

Mercedes-Benz - Mercedes Benz E350 - Car Dealers Near Me - Paramus, New Jersey

This is an anniversary of sorts. The last time I took my car to be serviced here was about a year ago. It was a regular service. There were a few repairs and some items to keep an eye on. For one repair, they needed to order a part and said they'd let me know when it came in. I was never contacted. I followed up and used their online portal to request some quotes for some of the other items that were on the inspection. Never heard from them. I've texted, called and emailed. I keep being told somebody would get back with me - they never have. I do keep getting emails from them that it might be time to bring my car back in for service and to buy a new car - really?? They never completed my last service. read more

I spent close to a year picking out my ultimate care with Salem and Robert Cocco he was in a word...INCREDIBLE!! I got more value and performance from him than I dreamed. My 2024 GLE450e is a beautiful monster. 380hp and plug in and 400 miles on petrol. He suggested a beautiful combination on a pearl color body. It is awesome to look at. And the luxury in an SUV is second to none My Cocco answered dozens of questions 7 days a week. bad literally over 12 months. I took delivery last Thursday 2/29/24. And Robert Cocco is the best!!! Seek him out and te him Debbie Sent. You will get the BEST car buying experience you will ever have from Rkbert Cocco read more

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I purchased a Certified Pre-Owned vehicle from Mercedes-Benz of Paramus on April 5, and unfortunately, the overall experience was extremely disappointing. To start, a network outage delayed the original sale. When I returned, the sales manager stated that he had already reduced the sales price by $500--"which he didn't have to do"--and refused to go any lower, citing the dealership's investment in certifying the vehicle through their 161-point inspection. This was despite comparable vehicles listed $1,000-$1,500 lower elsewhere. I still moved forward with the purchase, but at closing, there was no assistance with any vehicle feature setup--just a bag of branded merch and the keys. That was it. During the test drive, I noticed damage to the front passenger door molding, which the dealership agreed to repair and documented via a "We Owe" certificate. Within a week of purchase, I returned for that repair and also reported that the vehicle was hesitating on the road. A diagnostic revealed that the engine's cylinder head needed to be replaced--major engine work on a car with under 26,000 miles. When I expressed concern that I might have bought a lemon, I was told it didn't qualify because the warranty covered the repair. I was given a loaner for five days, but no one offered an apology or acknowledged the seriousness of the issue--just disbelief that the check engine light hadn't previously appeared. I also discovered, from watching YouTube, that the vehicle was missing its cargo hatch cover. At the time of purchase, the salesperson told me the vehicle didn't come with one. However, during my service visit, the service team insisted it absolutely should have been included as a standard item. When I brought this back to the salesman, he conveniently located it and handed it over. Despite the inconvenience of immediate engine repairs, missing parts, and physical damage, I was not offered any form of goodwill--not a rebate, not a service credit, not even a basic apology. Yes, the issues were eventually corrected, but only because I stayed on top of it. I purchased the vehicle at full market value under the assumption that it had passed Mercedes-Benz's strict certification process. These problems suggest otherwise. To make matters worse, the dealership underpaid the agreed-upon trade-in amount to my bank by nearly $400. I had to return with payoff documentation to have the refund issued. I also wasn't notified when my permanent registration arrived--only finding out after calling to extend my temporary tags. While the staff were polite, there was no accountability, no follow-up, and no effort to make things feel right. For a luxury dealership, this fell far below expectations for quality, transparency, and customer care. I do love my vehicle, but I'm left concerned about the potential for additional mechanical issues and the impact this early engine repair may have on its resale value. read more

Two of the best in Service at Mercedes-Benz of Paramus are Ben Wright and Lee Reyes. Once you purchase or lease a car from a Delearship, the entire team becomes a family affair. Thankfully , both Lee and Ben are like having the best brothers anyone could ever hope for.. Their individual dedication to unparalleled service far exceeds all expectations. Ben and Lee are committed to a a smooth and efficient service journey. You know you are in the best of hands as you are guided through the process of service, loaner needs and follow-up in such a manner that you feel safe, well taken care and confident that the job will be done correctly. Thank you to both Lee and Ben for their amazing job performance... they are always willing to go the extre mile!! Respectfully - Loretta V & Alexandra T. read more

In being VERY honest with my first experience with Mercedes Benz of Paramus, I was OVERWHELMED. I started my search for a new SUV and kept my eye on a great deal I saw at MB. It was priced below market value and it was in perfect condition. When I drove over to see this car I met Gio in the parking lot. He was parking a car and took time to help me. He was everything I could have hoped for, namely honest! He worked so hard to make me happy. I am not easily satisfied so he definitely went above and beyond. We would highly recommend Gio a million times over. When a few hurdles came up Gio knew exactly what to do and between him and Carlos, the Used Car Manager, I could not have been more pleased. Carlos made a few exceptions for me that I know not everyone would get if they didn't have a Carlos in their corner! We are so incredibly grateful and highly recommend the whole team at MBP! PS - Crystal you are so good at managing the phone calls THANK YOU! read more

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Since David Wong who sold me the car won't respond I'll reach out this way as well as blast reviews every where I can. I picked up a 2015 Infiniti on February 28. This was my own fault for not looking things through and I understand that. But things were not handled correctly and everyone will be aware. Let's start here. I am mentally disabled from CT. Haven't driven in six years. Was excited to find a car I was interested in. I sent my 21 year old son on the evening of February 27th to check out the car and test drive it for me. David Wong was so desperate to get rid of this garbage car that he allowed my son without my permission to swipe a deposit of $500 demanding the car needed to be picked up the following day. Knowing I was located in CT. Not one phone call from the dealer asking if this was okay. He took a young adults word who had my card. Fine, yet illegal. I show up the next day after finding a way from CT. I was having a severe panic attack when arrived and didn't even look at the car thoroughly and this is where im at fault. Because I'm mentally disabled I assumed the deposit meant I was stuck with the car. I then sign a ton of papers not reading them thoroughly. Again. My error. I Get to the car after not even being offered a test drive of my own. See the front bumper is completely cracked. I ask David if we can take $500 off the price so I can repair it. He tried using 100 excuses as to why the price was firm. Again, because no words were exchanged with me about the sale from the salesmen I assumed I was legally stuck with the car because of that deposit. I get ready to drive off and see The radio knob is missing. Had to buy a whole used radio unit for $200 because fun fact. They don't sell the knob anywhere or any aftermarket piece. Windshield has a nice rock crack on it. Ripped and dirty paper floor coverings covering floor mats that had HOLES in them. They should have been thrown out. I felt like I picked up a 1995 with the way it was presented. Lug nuts thrown in the cup holder, the booklet to the car thrown on the floor on passenger side on top of a filthy paper mat. Dealer plate was put upside down on the car. This is how I picked up my "new" car. Filthy. Understood it wasn't one of your expensive Mercedes and I guess that's why I was treated so poorly. This was supposed to be a thrilling and life changing experience for me. But it was nothing but a nightmare. This man knows I was driving back to CT and leaves me with less than a quarter tank of gas. I Made it to the bridge when the gas light pops on. I didn't even think to check the gas level on a car I just purchased. As it gets dark andI turn my lights on. I notice the fog light is out. Again. Not just a small purchase of a bulb. The unit needs swapping As does the horn. Who buys a car new or used without a horn!? Next day it rains, I go to use the wipers. Well those are torn to shreds! Not useable. Had to pull over and wait the storm out. Is this acceptable for a high end car dealer? To not check all of these things? I UNDERSTAND it was a used car. But is this how u treat customers who don't buy a brand new Mercedes? Between the fog light and wipers. These are things that should be handled before putting the car up for sale. Even gas! Here's another huge issue. The car I bought has 103 thousand miles as advertised. The paper he gave me stats the car has 133 thousand miles on it. Which is correct? Was this a typo? Unfortunately, I didn't notice that until I was home and read everything over. These are legal issues. I sent that to my salesman, who read the text and ignored all of it. I am deeply disappointed with service from this dealership. Things were done wrong and illegal from day one. But because I am disabled I went along with it all. Now I'm out tons of money and have to find a way to fix all these tiny things that should have been taken care of before I received the car. read more

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Martin is the man he sold me a bmw x5 and it was amazing best customer.service I ever had 10/10 read more

Mercedes-Benz - Car Dealers Near Me - Paramus, New Jersey

I had a very bad experience with Mercedes-Benz Paramus. I ordered a part online and they canceled my order, saying it wasn't the part I needed--without even asking me what I actually needed. Who makes that decision for the customer? I paid for my order, and this is the second time they've canceled it. Prices are way too expensive compared to other dealers. On top of that, there's no communication, no effort to help, and the staff comes across as arrogant. Very disappointing service. read more

I had the worst experience at Mercedes Benz Paramus!! I have been trying to get my money back from them. I never signed up for gap insurance but for some suspicious reason, it showed up on my contract. But when i tried to get my $1200 back, I never heard back from them. Ive been trying for over 2 months. I've called several times, Ive emailed them, and even showed up there but nothing from them. They said they'll get back to me, but NOPE! I've been ghosted! And the worst part, when I checked to see if I have gap insurance, the insurance company said that I don't even have it!!! WOW!!! What a bunch of fraud. You think they're a legitimate company but they're not! BUYER BEWARE. Please read your contract several times over because some hocus pocus happens in that dealership! read more

Pretty poor when it comes to service. Our Mercedes rotted out around itself due to faulty sub frame design. We had to have it towed in for the recall work. They wouldn't provide a loaner or any reimbursement for lost time. We had to pay out of pocket for not one, not two but three weeks worth of rentals. Marquee brand with McDonald's service. Aside from that, while we were there pleading our case, I wondered around the showroom looking at various cars for over a half hour. Not one salesperson said boo to me. They aren't too eager to sell cars but I guess this is fair because they aren't too eager to fix them, either. Lastly, a cafe? Really? Even the Hyundai dealership throws you a cup of coffee. Come on. You're Mercedes Benz for god sakes. You can't put coffee out for your perspective buyers? Hard pass. For such a prestigious name, this dealership actively does it a great disservice. read more

I've gotten 3 cars from here already, the staff is knowledgeable and helpful in all aspects. Always have loaners available while your car gets fixed , and so simple to work with. Recently I had an issue with my passenger door and I called in to speak to someone. They got me into the shop that same day and fixed it in a few minutes. Just wonderful service. Claudio, the service manager there, was nothing but professional and helpful! I recommend letting these guys work on my car without hesitation. Highly recommended read more

Mercedes-Benz - The garage - Car Dealers Near Me - Paramus, New Jersey

Here is my first experience at Mercedes Benz Paramus. I drop car off mostly for check engine light, its Monday. Service rep txts me saying he is on vacay but a colleague will txt me diagnosis shortly. No one does, it is now Wed. Thursday I call service center, and it goes to a voice mail, a fellow mutters he is on vacation and the call ends. I try again same thing. I try live txting and they say someone will call me shortly. It is now Friday. Ok, so Monday same story as above, I call Parts, and lo and behold a human answered. He directs my call to service manager, and guess what? Voice mail saying he is on vacation, call goes dead. Now its Wed, 8 days elapsed. I go on live chat saying I want to pick up my car and bring to another service center. A service guy calls back and tells me they performed a diagnosis and they " believe " I have a valve leak and that I should replace engine for $6000 on a car with 130 K miles I am shocked. I go to pick up car, no one is there to explain anything. I get fed up and asked for car to be sent so I can go home. I wait 20 minutes. For all the above I paid $480. My local mechanic now tells me the car just needs a gasket and is confident he can fix it for less than $500. Stay tuned, lets see if he is right. I suspect he is. read more

I purchase a pre-owned BMW 430I from Mercedes of Paramus om Sept 16th. It was only after I purchase and paid for the car that I was informed there was only one key. A replacement key costs $450. This is LIthis Motors owned store and I have purhased several vehicles from their BMW and Mercedes Dealerships in the past. I contacted the General Sales Manager Dennis Adams and requested the dealership pay for s replacement key. He was arrogant and treated me as an adversary rather than a client. After multiple calls he finally agreed to get me a 25% discount on a replacement key at one of their BMW dealerships. I will not purchase another vehicle form a Lithia owned car dealership read more

The worst experience. I worked with one gentlemen who had some sort of attitude from the get go. He was not timely, not professional and wasted a lot of our time. His communication sucked I had to call daily over two weeks to find out what was going on with my vehicle. Avoid David Rovello - FIND ANOTHER DEALERSHIP or try harder at finding someone else in service, but you're better off finding another mercedes service department! read more

I needed a quality used car and Paramus Mercedes came through in fine style. a beautiful white 2010 Mazda cx-9. it was well cared for leather, new tires every issue fixed before it went out the doorwas the whole package. only 90000 miles. when we noticed the second key fab wasn't working the manager mr Aquino said he would take care of it and he did. I feel we received the same treatment that they people buying expensive Mercedes received. I will bring my other kids there when they need a car no pressure no hastle and promises kept read more

They lied about having ambient lights in the car just for us to sign the contract and then played dumb saying they didn't know we meant the ambient lights read more

I brought my car in on Tuesday the 17th of September. I had lost a sentimental diamond ring in between the two seat belt holders of the back seat of my car. Tamar and Claudio, the service manager are the BEST! Tamar attentively listened to the story of my lost ring and said, we will take care of this. Claudia arrived and said, no worries, we will find your ring. You don't need a loaner, I will take care of the matter myself now! He took my car, moved the seat and in 2 minutes came back with my ring! I was delighted that this was found so quickly without any complication. Claudio personally handled the matter without sending my car to the service area and make me wait for them to find the ring. He personally took the time to retrieve it. Thank you, thank you for your effort and time and most of all customer care. I am very appreciative to both Claudio and Tamar for their kind, caring and professional service experience provided. I don't know what I would do without them! Thank you MB Paramus Team A very happy client! Nora read more

This review is solely on the consideration experience. I'm exploring the new and old models of the AMG GT. Spoke with Henri a few days in advance and he let me know what was on their lot and what I could test drive. When I got there, the car I was interested in was Weiting there for me. He asked me a few questions about my interests and then we jumped in. We drove around town for 15 minutes and spoke about the specs of the car and then we came back to his desk and talked bottom line numbers that I could use to make decisions on leasing, financing, or an outright purchase. Super smooth experience and I'd recommend this dealership to anyone else. If I purchase a car from them, I will leave a separate view about that experience specifically. read more

My experience did not meet expectations. Henry provided a 5 class experience and worked to deliver exactly what we wanted. Excellent sales. However, once we were handed off to sign paperwork with Hassan we were met with extreme unprofessionalism. I asked basic questions regarding the paperwork to ensure we had a full understanding of what we were signing - this included questions around additional costs of maintenance. Hassan was unwilling to answer my questions and responded by saying "this is what you had last time" - I had to ask a number of times only for him to finally toss me a pamphlet of what was included in those costs. Every question was met with tension and an unwillingness to answer. I was there supporting a family member through the process and Hassan was not willing to accept any questions from me. Highly unprofessional and uncomfortable experience with Hassan. We have been loyal to this dealership and I expected more. read more

I'm looking specific car and I see Mercedes-Benz of Paramus have that car.So Saturday we went to go there without appointment and about a 5 minutes waiting time I got a very professional car salesman.His name Joe DeFrancesco.He was so nice to us and again professional.He asking what we looking for and grab the key and let us drive the car.When we get back we talking about the payments fill out the form and half hour later I was approved.Sign the papers and we drove home.I can recommend for everybody. Thank you again Joe you are their best salesman read more

Mercedes-Benz - My 2020 Mercedes C43 - Car Dealers Near Me - Paramus, New Jersey

It's very disappointing and shocking to the community of luxury car enthusiasts to hear of the incident at Mercedes Benz of Paramus where they are refusing to honor a warranty claim of a subframe campaign that is failing. If the subframe is failing, simply replace it . Furthermore, any customer that walks into Mercedes Benz of Paramus should be treated with respect, courtesy , and dignity. The police should never be called for a matter as such as this , where no criminality has occurred; this incident has been duly noted as a FOP member and I will pass this along to other members who share the interest in the brand of Mercedes Benz. read more

REALLY, call the police because you won't stand by your warranty. So if the subframe of your C class is worn, MB must replace it. However, Paramus will try to assure, even after video evidence, to NOT do the work. Furthermore, they will NOT put their findings in writing. Hence holding them harmless if you should ever have a problem. Thanks VINCE for you unprofessional, racist and less than stellar performance. #FUMBParamus read more

They never gave me a bill of sale, no idea what they tacked on there. I emailed twice no response. I am out of state there could be things i paid for that are exclusive to that dealership for all I know. Seems like my $13,000 down payment disappeared. Will be getting a lawyer if they don't provide an itemized bill of sale. read more

Terrible contact service Made an offer on. a pre owned c class All I got were stupid emails from a gal named Sheila Francis that someone will contact me After 24 hours no contact Still getting sorry emails So I went to Benzel Busch Bought a car Never recommend Paramus Shame read more

So far - not so good. I had my first service for my new car scheduled at my house- an option suggested to me by the dealership. They cancelled on me only an hour and a half before they were to arrive. I rescheduled and the same again- cancelled less then an hour before. After dealing with that aggravation, I had to drive to the dealership and drop off my car to have my service done. I asked for a loaner car, but they offered me uber rides instead- which was fine. The inconvenience of having to change my schedule around two consecutive times was very frustrating. Hopefully things will improve. read more

I had an excellent experience with José from this location's parts department. It turned out to be a very simple fix but I would never have know that. I approached the situation INSANE, as I oft will. José was calm and helpful. I greatly appreciated his professionalism! My car works now thanks to José, but it was really his respect and professionalism that made this experience 100%. Thank you! read more

Horrible experience with Mercedes of Paramus. I leased a 2019 A220 from the showroom. It is a lemon. Fist year of ownership it was in the shop about 6 times. Many more times since then with endless issues. Many of these times the shop Forman blamed me as a customer saying that I did not know how to operate the heater and vehicle. Such a joke. The heater never worked for the last three winters and they refused to resolve it. I am at the end of my lease and reached out to them about 6 times and never heard back. Emailed the vp of sales. They never returned a response. Now all I get is marketing calls about the end of my lease. I am obviously going to go to another dealer. This dealership is about the money and never about their customers. I'm my experience stay away and look for a customer friendly dealership. This is an update to your message. The email came from MBParamusVIP@lithia.com. My bad I saw VIP. Here is a pic of my Mercedes' app that shows Paramus. And I have all the paperwork. So you are telling me out of all your customers no one named Gary? read more

Mercedes-Benz - Paramus says they do not have a customer with my name. Here's the proof this is my car and the dealer is Paramus. - Car Dealers Near Me - Paramus, New Jersey