We booked a snorkel + sandbar trip & were not disappointed. This was our first time in the keys, &…read morefirst time snorkeling. Our guides explained all of the how to's, made sure we were comfortable in the water, & kept us hydrated with water & adult beverages! It was a beautiful day despite high winds & we would definitely recommend them to anyone looking for a great time!

I emailed this company, as told to, to request a refund for the sandbar portion of the boat trip I…read morepaid for, as I never received that service. I booked and paid for a sandbar boat trip and snorkeling excursion. While we did attempt snorkeling, the weather and water conditions were extremely poor--choppy water, stormy weather, and very limited visibility. The conditions were so rough that it made us feel sick, and snorkeling itself was difficult. Some of the people on the boat only went in a few minutes because it was so choppy. We were told both on the phone and in person that we would be going to Alligator Reef, (another woman on the boat said she asked the guy at the counter for the tour if we were going to Alligator Reef and he said yes), but due to the conditions, this was not the experience we were promised. Because of the weather, we were unable to go to the sandbar at all (rain, clouds, choppy water). In hindsight, the trip should not have gone out that day given the conditions, especially since the main destinations could not be accessed safely. WHICH WAS MOST LIKELY WHY WE WERE THE ONLY BOAT OUT ON THE WATER-- DIDN'T SEE ANOTHER BOAT THE ENTIRE TIME. The other thing- people snorkel in Florida because it's warm and clear. This day was raining, choppy, murky and cold! We were offered the option to return the following day by Jerry (Wednesday the 14th) for the sandbar. However, when we came back, the weather was again bad, and your staff advised that you likely would not be going out. This resulted in another wasted trip, and ultimately, we never received the sandbar portion of the experience we paid for. I was then told I could use the sandbar trip on a future visit, but I live in California and do not have plans to return, making that option unrealistic. To be clear, I did not request a refund for the entire excursion (although, I really should)--only for the sandbar portion, since that service was never provided. Even though we purchased the snorkel sand bar trip, they take you out on the boat to snorkel, make you come all the way back in to pick up more people, then go all the way back out again, so half your trip is just chartering people. That wasn't the issue (just putting that in here for others so that they know). It was so cold and choppy and nauseating that there is no way someone should be going to the sandbar! I was hoping we would have been able to resolve this directly and professionally, but the company didn't respond. It was not a fun environment for snorkeling, and clearly the company went out anyways because it's a business and they care more about your money than your experience. It was freezing and nauseating. After speaking to several employees at our hotel, they said that the company should never have taken any of us out that day and that the boating company often promise things and underdeliver and that they don't personally recommend that company to people that come in. I wish I had not booked ahead of time and spoke to someone onsite first. Also we have only one photo on the boat because it was so choppy that people were having trouble standing up to take a photo! I gave 1 star because the two men captaining the boat were fabulous and although they had to take us out by force, they were good at explaining how to snorkel and tried to make the most of it. When asked if we were going to Alligator Reef like promised, they said, "Look out there, it's pouring, it's bad here but it will be way worse out there."

My husband and I had a blast parasailing with Captain Jeff and Kyler. Before we launched, every…read moredetail about what to expect was covered and every question was answered. The absolute best part was taking flight over gorgeous ocean views. I was 100% comfortable; the whole experience was peaceful and and so much fun. I highly recommend Florida Keys Parasail! 10/10 experience!! Thank you.

We ventured here to fish with Brian from Satisfaction Charters, but the atmosphere was so cool we…read moreeasily could have spent the entire day exploring, enjoying great food, and relaxing with drinks. Definitely a spot worth visiting! But If you're looking to go fishing with a guide who truly knows what he's doing and where to go to make the trip worthwhile, Brian from Satisfaction Charters is your guy! He was incredibly personable, and we had a great time fishing and talking throughout the trip. If we're ever back in the area, we will definitely be booking with him again!

We loved Robbie's! Everyone there was friendly and it's a fun time to watch people feed the tarpon…read moreand do it yourself. There's a bunch of shops to look at, restaurants. It's a huge staple when visiting the keys! We ate at the tarpon restaurant and it was really good. Drinks were great, as well as food and vibes were great.

Best option in upper keys for a sunset cruise--the views on the bay are incredible! They also have…read morea really cool unique snorkeling experience at an island, where we learned more about the marine ecosystem on Florida bay--they have floats and paddleboards on the snorkel trip too! We always choose Caribbean Watersports whenever we want to get out on the water in the keys!

Great experience with this rental, no complaints. The staff were very friendly, prices were very…read morefair, and we even got money back for returning our rental sooner!

The food and drinks at Laura Lei were awesome! Right on the ocean.. They have music nightly and…read morethe waitstaff are very efficient and helpful. Will definitely go back.

My husband and I were first time Stand Up Paddlers and Mike & Keith were supportive, educational…read moreand fun! They were happy to share their sunscreen with me before and made suggestions on various options for dinner and happy hour after. A great customer service experience all around. Thank you!

We had a great experience snorkeling with Capt Lolly and Angel! They accommodated our party…read moresame-day, were helpful, informative, and fun. They gave us one of the best experiences of our stay and we highly recommend them!

When we checked in at Playa Largo, the staff told us about CW and for us to be sure to check them…read moreout. We made a huge mistake in not doing this sooner! On our next-to-last day, we met the friendly staff to talk about options to go out onto Florida Bay. Yami and Hannah were amazing to work with and really looked out for us. They both have a passion for making everyone's adventure truly amazing! They both worked really hard in trying to get us as many options as possible to get out on the water. When those options didn't work out, Hannah was quick to jump in, go above and beyond, and come up with three or four more options. Lo and behold, we ended up with Captains Lolly and Seth aboard the Carolina Moon for a champagne and sunset excursion. Captains Lolly and Seth went far above and beyond to make sure our time was memorable. They toured us around Florida Bay and they struck an amazing balance between giving us some alone time and engaging with us. Captain Lolly hunted down out some awesome points of interest with some great laughs along the way! During these pandemic days, good customer service is vital to surviving the economy. Fortunately for CW, they have a truly awesome staff who extend GREAT customer service. We really felt like we gained new friends and indelible memories on this trip and we look forward to next time!

greedy people. Prefer to get $100 that making times more by actually perfo. But then again - not…read morewith their really beat up equipment. better look around for some real service. minus 1-star

If I had the ability to, I would rate this -5 stars. The Jet ski rental director was extremely rude…read moreand unprofessional and failed to tell us exactly what we were and were not allowed to do.