Andy Valla has Been my audiologist for a number of years. I…read morewas referred to him by my internist. He is the best and I've Ben wearing hearing aids for 30 years.

Superb service by Michelle Says which I'm married to my…read moreiPhone pro in over the last hour since they were installed in my ears or hooked up I find them to be most delightful and I have a few weeks do use them as a sample and then if I want to get actual hearing aids by phone at they give me a 40 day. Or I can try them out to make sure that my brain has adjusted to the hearing aids and I think pretty much for sure I'm going to be a purchaser

OK, I'll admit I'm a little embarassed to post this one, but after seeing my audiologist again…read moretoday, Andy Valla, at the Whisper Hearing Center I decided it's better to Yelp even if it is a little embarassing. I started losing my hearing in about 2000. I went to UCSF for testing / treatement, and ended up needing to get a hearing aid. My audiologist was SO awesome when he left UCSF to relocate to the Whisper Hearing Center in San Rafael a few years ago I decided to continue my audiology appointments with him there. The Center is equipped with all modern equipment, so testing hearing and fitting a hearing aid if needed is no problem, they have all the means to get it done right. I simply can't say enough good things about Dr. Andy Valla (he is a Dr. of Audiology, check out their website at www.whisperhearing.com). He is such a patient, honest, caring audiologist. Truth be told, I've had issues with my hearing since birth, so I've seen more than a few audiologists and Dr. Valla is the best. He works with you and listens to your frustrations (and believe me there are many with this condition) and keeps working with you until you are satisfied. Not many professionals in any business go the extra mile like he does. If you are experiencing any problems with dizziness, balance disorders, or hearing, I strongly encourage you to schedule an appt. to see Dr. Valla. I can guarantee you you'll be glad you did.

I have used their services for 5 years. The hearing aid is great and they have been kind,responsive…read moreto any needs, professional and altogether helpful. Jack Kornfield

Great audiologist and wonderful staff. I am really happy…read morewith the work and follow-up with my hearing.

Went in thinking we had a BIG problem on our hands. They…read moredetermined it just required a very minor adjustment and kindly fixed it w/o charging us!

I came to Audiology of Marin as a referral from a friend. I found their office to be fast,…read moreefficient and professional. I came because I am starting to have a hard time hearing. I found their testing to very easy, after they sat me down and explained my results. Someone who is in sales myself I didn't feel pressured to buy hearing aides. Hearing aides are an investment and need to feel comfortable. I wanted to make sure it had all the features I needed to help me with my daily tasks. The prior reviews I feel don't seem to reflect my experience and I'm giving them 5 stars for their professionalism, kindness and how they handled the whole process.

You owe yourself a visit to Audiology Services of Marin. I have experienced hearing problems for…read morethe last number of years and have been examined, tested and diagnosed by several professional organizations. That, in itself, tells you everything. After being referred by my ENT I made an appointment with ASoM and expected the same "treatment" (both professionally and emotionally) by these folks. Boy, WAS I WRONG! My session lasted about 45 minutes and the instructions were clear, precise and professional. Not once, during my examination did I feel pitched, exposed or pressured into purchasing ANYTHING. The audiologist was incredibly well informed and well structured during my entire evaluation. She took the time to explain what each test was designed to diagnose as well as the results of each test. Within a week I received, by mail, a comprehensive evaluation of my visit. I scheduled a follow up appointment and was, once again, amazed! Yes, the "quality of life" can be improved in some people with the purchase of hearing devices and I left there with a total understanding of my hearing condition. They took into account my financial situation and NEVER pressured me into a purchase. Not ever a suggestion! They were even willing to lend me some "demo" units so that I could experience how my hearing loss could be altered in my day to day living. Throughout my entire experience with Audiology Services of Marin I felt that I was treated with respect, understanding and (most of all) compassion. I haven't spent a nickel out of my own pocket and continue to receive incredible audiology care and treatment. I believe that this organization treats hearing maladies above, and well beyond, the sale of devices. Not one email, snail mail or unwanted contact was ever received by my since my initial visit. Thank you for your continued professionalism and respect for your clients. I am sure that your business will continue thrive based on your attitude towards your profession. Like I said in my opening statement ... You owe yourself a visit to Audiology Services of Marin.

Hearing aids These folks are just great…read moreI've never felt in safer hands! Hearing loss is a big deal for me They worry with me!

No stars for sure!!they don't even deserve the 1 star but unfortunately you have to rate something…read moreto review...Very rude services which turned into tax lectures....I'll let you decide...We all know the system is broken and can't get the help when needed sometimes. Hearing aids are very expensive and are most likely not covered through most insurance. I have Hearing loss and obviously need Hearing aids. I haven't been able to dish the money out for new ones, so I have a pair of Hearing aids that were given to me by my father. He's 83 yrs old,veteran. Had this pair of Hearing aids that were sitting around for a year and not being used, issued to my father from the V.A. I was told over the phone it was no problem to bring them in and help me get them fixed so I could use them for myself. Im sure I am not the only person that has ever inherited Hearing aids from their veteran family members.....so waited 2 weeks for a appointment, when I arrived it was typical, polite at the desk, first time paper work etc....then the so called professional specialist that loves to help people...really didn't want to help me at all. Instead wanted to lecture me about taxes?? Really??starting saying that I basically shouldn't have these Hearing aids and they are the V.A.s property? Then starts to tell me she pays taxes and the Hearing aids should have been returned by my father if he wasn't using them. Really and that was going to help your tax break??? A pair of Hearing aids?? First of all we all pay taxes and my father definitely paid a tax for his service one way or another. The real issue was that someone like myself, randomly pick this place based off good reviews so I could walk in and get the help needed regardless of the story behind the Hearing aids or how I have them. I had a pair fixed before for me somewhere else, those were VA issued as well, no problems. Then there was lots of excuses why she couldn't fix them and different prices all over the map..so I'm sure they will help you possibly..but don't forget your taxes !! What a joke!! Don't waste you time or money into this organization. I went to ADVANCED INSTRUMENTS hearing aid services in vallejo. They were extremely nice, helped me for very reasonable price, fixed my hearing aids regardless from how I received them and most importantly they didn't pull that TRUMP CARD!!.......so you decide

My experience is from the Windsor office, but still the same doctor from the Novato office. I came…read morehere with my dad and the service was poor. He didn't explain what the tests were, obviously they are to test the hearing but a little explanation goes a long way. One test specifically when he placed ear plugs and headphones he explained what the instructions were after his ears were covered. How does he think he will hear when his hearing is poor and he had the headphones which are basically canceling the noise. Explanations were poor and he seemed to get frustrated when my dad didn't understand right away. English is not my dad's primary language so I was there to help with translating but he preferred to attempt to speak Spanish when some of the words the doctor was trying to say were hard to understood in Spanish. As a medical professional having a translating service is highly required. It wasn't until half way through the appointment he asked if I can translate. Comments like "he has a big head" "I don't know if he can hear me" are not professional. I have always gone to other medical appointment and have never had to experience this with my dad. As a medical professional myself, he was rude and had zero patience. His tone changed once he started talking prices, but I do not recommend him. Explaining what the tests are beforehand and saying what he is doing should be the bare minimum. His explanations were not the most clear and he was obviously frustrated when my dad said the wrong thing or when he would hear more of the high pitched noises than he played on the computer. The test is deciphering what he hears, right? So why was the doctor visibly frustrated when my dad was pressing the button on what he was hearing. I'm more than happy to give my feedback to their patient experience if the office would like.

Great for hearing loss! Took me in right away and analyzed my hearing loss frequencies. Was very…read morehelpful when I eventually got my hearing aids!

I chose Walnut Creek Audiology because of the reviews on Yelp, and I am glad I did. From the moment…read moreof my first phone call, I was treated with respect, as if I really mattered. When I arrived for my appointment, I was greeted warmly, and I doubt I waited more than a few minutes to be taken into the exam room. From there my history and questions were answered, followed by comprehensive hearing testing, and I truly appreciate having the tests explained as they were administered. Results of those tests were also clearly and specifically presented to me, along with the options I had going forward, Needless to say, I was impressed. I left hearing so much better than when I first arrived, and I will definitely be back when the need arises. Thank you, Walnut Creek Audiology, for a first rate experience, and thank you, Yelp, for steering me in their direction.

My husband had to get his earwax cleaned and molds done for custom earplugs. Walnut Creek Audiology…read morewas extremely responsive, and booked an appointment for him for the next week! When he arrived, they got his ears cleaned out (he said he could hear in 3D when that was done) and did the molds to the specifications of the earplug company. They sent him home with the molds in the box ready to ship! We are very grateful for how well they handled this one-off request, and highly recommend them if you need molds taken!

Hats off to Anga and Hannah. I was happy with my widex hearing aids after five years - and they…read morereplaced one that was lost under warranty. My hearing decreased a bit so i looked a buying a new set to take advantage of changes in technology. They suggested the phonak ultrasphere. These have much better controls and integration with the iphone but to get better results you really have to know how to use the app. They got on support with Phonak and walked through my use case and we tailored the app (from the phonak app and apple dash board) so that i could adjust for different use cases : TV, playing live music, restaurant, etc. The Phonak can reprogram some settings with a remote session. So in my house we logged into a support call and they adjusted some of the settings. They also phoned me a few times so that i could learn about some of the nuances - such as adjusting sound levels of background noises. The Phonak allows adjusting speaker and mic levels as well as mike source. It's no fun losing your hearing as you get older but really great having the support of professionals who know their way around new technology!

Updated review: I…read morewas forced to use a different audiologist due to my employer's insurance coverage. After I got my aids, I needed assistance but they never returned my phone calls, emails, or a request for help through the manufacturer's iPhone app. It was worth it to me to pay a "transfer of coverage" fee to Dr. Lao to have her take over maintenance of them. To make a long story very short, the original dispenser put the wrong length wires on my aids so that the front-facing microphones were buried behind my ears making them useless. Certainly explains a lot, eh? Dr. Lao replaced the wires for me and now the hearing aids are in the right place - peeking over the tops of my ears and letting the microphones do what they were designed to do -- pointing towards people I am talking to so that I can hear them. You can read my previous review below.

Jasmine was a wonderful audiologist and fitted my hearing aids perfectly. She has great attention…read moreto detail and a very nice way of making a seamless transition to my first pair of hearing aids. The rest of the staff is also very helpful and friendly making it a great experience all around.

I have reconsidered my negative review (see prior) and am now reversing gears. The fact is that the…read moreBerkeley Hearing Center was the only place that responded when I was referred by Stanford as a semi-emergency (I had Covid with a sudden hearing loss that required evaluation). The receptionist couldnt' have been nicer but the specialist that I saw was clearly taken aback when I informed her that I had active Covid; I really can't hold it against her that she terminated the appointment. I would love to go back to these folks when the need arises.

Dr. Wolfe, for reasons I'll likely never know, nearly cost me my life. He prescribed medications…read moreand failed to warn me about other OTC medication and food interactions. When I confronted him about that, after a team of ER doctors spent hours on me and I had a six day stay in ICU, he said I should have googled the medication. So I did. And I learned that he was to have been conducting quarterly blood tests. He never did a single blood test. That was the most dramatic and life-threatening of his errors or misses in my care, but there are others. Fortunately, I started relying heavily on specialists and they caught most of the things that Dr. Wolfe should have been doing, catching, and acting on. I would not trust him or any Practicioner at One Medical with my health. They seem too focused on attracting new members and securing insurance reimbursements, in my opinion, to have the bandwidth to adequately care for the needs of their existing patients.

First let me say - I am and "experienced" patient (17 major surgeries and many other tests and…read morebiopsies over the past 20 years), so I'm really tired and VERY skeptical of doctors and the medical profession in general. I recently switched from 15 years with Kaiser, back to Blue Cross, so I had to replace about 10 docs and thank goodness for Dr. Wolfe! I met him last week for the first time and I was SO impressed. He's very knowledgeable, he's not intimidated by my questions (or all the "stuff" going on with me), he's open minded, he was a pain doc for 6 years (so he gets THAT part of my treatment) and overall, he's a very likable guy - I can't recommend him more highly (keeping my fingers crossed that I'm not putting him on a "too soon" pedestal - but I don't think so). The ONLY downsides are the whole "Med One" $200 annual fee for "special" things that really, all docs are offering now-a-days, and the fact that Med One isn't on either of the 2 main electronic medical systems in my area (UCSF and Sutter), so I have to make sure they get all my labs and doc notes from EVERY other doc....which in my personal case, is a big PITA. That being said, I really feel like I have a good doc now who can be the leader of my team and really help coordinate all my issues - before, it was only me, bringing things to docs and trying to figure it out on my own, so YEA!!!!