Hearing aids These folks are just great…read moreI've never felt in safer hands! Hearing loss is a big deal for me They worry with me!

I've been going to Center for Better Hearing, now Kenwood Hearing Centers, for over 10 years. Until…read morejust now; my experience was really good. That changed. On recommendation I ordered acrylic extensions to house my hearing aids. (extensions allow deeper placement of the hearing aid into the auditory canal.) The soft, plastic extensions deteriorated, peeling, then cracked in half in just a few days. The salesperson, Joanne Brenner, ordered a 2nd set of extensions, also made of soft plastic. The 2nd set failed just like the first. This time I told Joanne to order hard acrylic instead of soft plastic. During these weeks; I went without hearing aids. When I asked the receptionist at Kenwood Hearing; she told me Joanne had ordered them, that "it just takes time to make them". After 2 weeks, not hearing from Joanne, despite sending several emails and leaving messages; I chose to see an accredited audiologist at Stanford Audiology who contacted the manufacturer, Oticon. Oticon told him there weren't any hearing aid extensions on order for me. He immediately ordered hard acrylic ones, and said he only used hard acrylic for his patients because "the soft acrylic is known to deteriorate." I suggest, if you go to Kenwood Hearing in El Cerrito Plaza, that you avoid Joanne Brenner and choose someone who won't demonstrate indifference to your hearing needs, nor leave you without usable hearing aids indefinitely.

OK, I'll admit I'm a little embarassed to post this one, but after seeing my audiologist again…read moretoday, Andy Valla, at the Whisper Hearing Center I decided it's better to Yelp even if it is a little embarassing. I started losing my hearing in about 2000. I went to UCSF for testing / treatement, and ended up needing to get a hearing aid. My audiologist was SO awesome when he left UCSF to relocate to the Whisper Hearing Center in San Rafael a few years ago I decided to continue my audiology appointments with him there. The Center is equipped with all modern equipment, so testing hearing and fitting a hearing aid if needed is no problem, they have all the means to get it done right. I simply can't say enough good things about Dr. Andy Valla (he is a Dr. of Audiology, check out their website at www.whisperhearing.com). He is such a patient, honest, caring audiologist. Truth be told, I've had issues with my hearing since birth, so I've seen more than a few audiologists and Dr. Valla is the best. He works with you and listens to your frustrations (and believe me there are many with this condition) and keeps working with you until you are satisfied. Not many professionals in any business go the extra mile like he does. If you are experiencing any problems with dizziness, balance disorders, or hearing, I strongly encourage you to schedule an appt. to see Dr. Valla. I can guarantee you you'll be glad you did.

I have used their services for 5 years. The hearing aid is great and they have been kind,responsive…read moreto any needs, professional and altogether helpful. Jack Kornfield

I came to Audiology of Marin as a referral from a friend. I found their office to be fast,…read moreefficient and professional. I came because I am starting to have a hard time hearing. I found their testing to very easy, after they sat me down and explained my results. Someone who is in sales myself I didn't feel pressured to buy hearing aides. Hearing aides are an investment and need to feel comfortable. I wanted to make sure it had all the features I needed to help me with my daily tasks. The prior reviews I feel don't seem to reflect my experience and I'm giving them 5 stars for their professionalism, kindness and how they handled the whole process.

You owe yourself a visit to Audiology Services of Marin. I have experienced hearing problems for…read morethe last number of years and have been examined, tested and diagnosed by several professional organizations. That, in itself, tells you everything. After being referred by my ENT I made an appointment with ASoM and expected the same "treatment" (both professionally and emotionally) by these folks. Boy, WAS I WRONG! My session lasted about 45 minutes and the instructions were clear, precise and professional. Not once, during my examination did I feel pitched, exposed or pressured into purchasing ANYTHING. The audiologist was incredibly well informed and well structured during my entire evaluation. She took the time to explain what each test was designed to diagnose as well as the results of each test. Within a week I received, by mail, a comprehensive evaluation of my visit. I scheduled a follow up appointment and was, once again, amazed! Yes, the "quality of life" can be improved in some people with the purchase of hearing devices and I left there with a total understanding of my hearing condition. They took into account my financial situation and NEVER pressured me into a purchase. Not ever a suggestion! They were even willing to lend me some "demo" units so that I could experience how my hearing loss could be altered in my day to day living. Throughout my entire experience with Audiology Services of Marin I felt that I was treated with respect, understanding and (most of all) compassion. I haven't spent a nickel out of my own pocket and continue to receive incredible audiology care and treatment. I believe that this organization treats hearing maladies above, and well beyond, the sale of devices. Not one email, snail mail or unwanted contact was ever received by my since my initial visit. Thank you for your continued professionalism and respect for your clients. I am sure that your business will continue thrive based on your attitude towards your profession. Like I said in my opening statement ... You owe yourself a visit to Audiology Services of Marin.

Dr Lao and Hanah Pham are phenomenal. Patient care and satisfaction are primary. My previous…read moreaudiologist retired and sold the practice to a business with many outlets. It became apparent that care and satisfaction were not primary. The practitioners did not have the skill level necessary to take care of my hearing needs. I phoned Phonak for a recommendation and they directed me to their website where I found Precision Hearing. Dr Lao responded to my inquiry the same day. She explained the practice was just she and Hanah and that they see one patient at a time. Four years ago I went for the first time for a hearing test and hearing aid checkup. I've never had a more thorough hearing test. And the hearing aid checkup required a number of adjustments that I didn't know I needed. When I left the office that first time my hearing was better. In the first week of July '26 I went for my third hearing test and hearing aid check up. My hearing aids were nearing the end of their life but functioning well enough. Hanah offered me the opportunity to wear a pair of the new Phonak Audio Sphere Infinio 90 Ultra hearing aids for two weeks. I took her up on the offer. Hanah spent over an hour programming these hearing aids to meet the needs as outlined in my hearing test. I wore them for two weeks with daily texts to Hanah to relay my experiences and some concerns. At Hannah's request I visited the office three times during the demo period for adjustments with very positive results. I purchased the new aids because I could not believe what I couldn't hear: being able to participate in a meeting without asking to repeat information, sitting with four at a noisy restaurant and participating in the conversation, a siren from afar, a bottle cap being twisted open - unbelievable! And most exciting for me was finding that my balance had improved - explained that my brain could hear my footsteps and give me better guidance. These new Phonaks are as good as they are because Dr Lao and Hanah have the skillset to meet the needs of their patients, the patience to correct the hearing aids, no matter how many times it takes, to deliver the results I need. They care! At 83 years old I feel very fortunate to be under Dr Lao's and Hannah's care!!!

Hats off to Anga and Hannah. I was happy with my widex hearing aids after five years - and they…read morereplaced one that was lost under warranty. My hearing decreased a bit so i looked a buying a new set to take advantage of changes in technology. They suggested the phonak ultrasphere. These have much better controls and integration with the iphone but to get better results you really have to know how to use the app. They got on support with Phonak and walked through my use case and we tailored the app (from the phonak app and apple dash board) so that i could adjust for different use cases : TV, playing live music, restaurant, etc. The Phonak can reprogram some settings with a remote session. So in my house we logged into a support call and they adjusted some of the settings. They also phoned me a few times so that i could learn about some of the nuances - such as adjusting sound levels of background noises. The Phonak allows adjusting speaker and mic levels as well as mike source. It's no fun losing your hearing as you get older but really great having the support of professionals who know their way around new technology!

Chris did my hearing test today and was fabulous. So professional!! He said I shouldn't wait until…read moremy scheduled appointment at the end of the month and found a doctor who could see me immediately!! I saw Dr. Kazi and he put a tube in my ear for a chronic otitis media effusion. I received incredible care. Thank you SH Audiology!!

I spoke to a very rude employee who had quickly disconnected our conversation over the phone after…read moreasking her on my appointment that was scheduled through them. The person was really rude and didn't bother asking who was she was speaking with, or care what was the reason of the call. Your appointment is cancelled and hang up without knowing who was the patient.

I'm so happy I was referred to SF Hearing Center and even happier to have met Jonah…read more Not gonna lie, I was in denial of my hearing problems and everyone in my life knew it before I did. When I finally decided to take a hearing test, my situation turned out more advanced. Jonah patiently reviewed my medical history for any indicators, and very kindly answered my many questions. It was such a relief to talk to him, as he was so kind in explaining my options for hearing aids, the insurance coverage and especially advice on how to adjust it to my lifestyle. I initially thought hearing aids were once size fit all, but as Jonah explained, there are various types depending on need, age, lifestyle, use etc. I'm glad I went to him instead of Costco, as his care and personal guidance made me more at ease with the life change. Do yourself a favor and go to SF Hearing

I have been a client of SF Hearing Center for decades and am on my second generation of Widex…read morehearing aids that I control with my phone. I receive two inspections and cleanings a year and an annual hearing test. Jonah Nishihira is the best. He takes great care of my husband and myself, especially when minor problems crop up like a loose wire or a problem with my charger. I highly recommend him to everyone.

Excellent service from Dr. Sierra Parini. Mom is 91 and her hearing aids were squealing and after…read morea shower one night she couldnt hear at all. We quickly got an appointment where Dr Parini cleaned her ears, made adjustments and repairs so when we left, mom could hear again. She is also very knowledgeable of how to navigate the Kaiser system and helped us with a plan for future care. We paid out of pocket since Kaiser will take much longer to be seen and mom couldnt wait that long. Absolutely worth it!

I chose Walnut Creek Audiology because of the reviews on Yelp, and I am glad I did. From the moment…read moreof my first phone call, I was treated with respect, as if I really mattered. When I arrived for my appointment, I was greeted warmly, and I doubt I waited more than a few minutes to be taken into the exam room. From there my history and questions were answered, followed by comprehensive hearing testing, and I truly appreciate having the tests explained as they were administered. Results of those tests were also clearly and specifically presented to me, along with the options I had going forward, Needless to say, I was impressed. I left hearing so much better than when I first arrived, and I will definitely be back when the need arises. Thank you, Walnut Creek Audiology, for a first rate experience, and thank you, Yelp, for steering me in their direction.

Superb service by Michelle Says which I'm married to my…read moreiPhone pro in over the last hour since they were installed in my ears or hooked up I find them to be most delightful and I have a few weeks do use them as a sample and then if I want to get actual hearing aids by phone at they give me a 40 day. Or I can try them out to make sure that my brain has adjusted to the hearing aids and I think pretty much for sure I'm going to be a purchaser

I saw Dr. Kambridge Hribar today for an initial visit. She was thorough, compassionate, diligent,…read moreand very willing to work with my other specialists to coordinate my tests and care to ensure that I didn't have to repeat any tests, got a complete work-up to include what she wanted, and she also caught things that my PCP should have been addressing back in March! She ordered blood work to look after the things my PCP failed to address and to make certain nothing fell through the cracks since my PCP left it to me to figure out why I am suffering from unrelenting vertigo and dizziness. I was very impressed. Her office staff is efficient and her assistant followed up with me to confirm that she and my neurologist have coordinated everything. I am very pleased and impressed. I may be in for some unpleasant tests, as Dr. Hribar warned me, but I feel that I am in good, caring, intelligent, diligent hands with her.

Jasmine was a wonderful audiologist and fitted my hearing aids perfectly. She has great attention…read moreto detail and a very nice way of making a seamless transition to my first pair of hearing aids. The rest of the staff is also very helpful and friendly making it a great experience all around.

I have reconsidered my negative review (see prior) and am now reversing gears. The fact is that the…read moreBerkeley Hearing Center was the only place that responded when I was referred by Stanford as a semi-emergency (I had Covid with a sudden hearing loss that required evaluation). The receptionist couldnt' have been nicer but the specialist that I saw was clearly taken aback when I informed her that I had active Covid; I really can't hold it against her that she terminated the appointment. I would love to go back to these folks when the need arises.

I saw Dr. Lowenthal a number of years ago; She ended up switching practices/offices and my…read moreinsurance didn't cover me anymore but, in any case, I think my review probably still holds true today. She always treated me with respect even though I was honestly kind of a pain in the ass when I was younger lol. She was always a straight shooter, even if I didn't want to hear it, and she always had my best interest in mind. Overall a great doc- knowledgeable, fair, and kind- would recommend!

I was fortunate to find Sarah when my doctor of 30 years retired. She kindly called me back and we…read morediscussed options for working together. Sarah oversaw multiple tests and bloodwork, after which she carefully went over all the results and made educated comments so I could make wise choices for my health. Sarah really shows great care with her profession and patients. Anyone would be lucky to be under her care. She is a rare bird in today's health care maize