My experience is from the Windsor office, but still the same doctor from the Novato office. I came…read morehere with my dad and the service was poor. He didn't explain what the tests were, obviously they are to test the hearing but a little explanation goes a long way. One test specifically when he placed ear plugs and headphones he explained what the instructions were after his ears were covered. How does he think he will hear when his hearing is poor and he had the headphones which are basically canceling the noise. Explanations were poor and he seemed to get frustrated when my dad didn't understand right away. English is not my dad's primary language so I was there to help with translating but he preferred to attempt to speak Spanish when some of the words the doctor was trying to say were hard to understood in Spanish. As a medical professional having a translating service is highly required. It wasn't until half way through the appointment he asked if I can translate. Comments like "he has a big head" "I don't know if he can hear me" are not professional. I have always gone to other medical appointment and have never had to experience this with my dad. As a medical professional myself, he was rude and had zero patience. His tone changed once he started talking prices, but I do not recommend him. Explaining what the tests are beforehand and saying what he is doing should be the bare minimum. His explanations were not the most clear and he was obviously frustrated when my dad said the wrong thing or when he would hear more of the high pitched noises than he played on the computer. The test is deciphering what he hears, right? So why was the doctor visibly frustrated when my dad was pressing the button on what he was hearing. I'm more than happy to give my feedback to their patient experience if the office would like.

Great for hearing loss! Took me in right away and analyzed my hearing loss frequencies. Was very…read morehelpful when I eventually got my hearing aids!

Fantastic, no more reverb like with the old Nano hearing aids…read more Chris ( audiologist technician )was so well trained that he did a better job than the Novato Audiologist who checked me. very thorough, high tech checking system! Phillips hearing aids saved me Thousands of $. They are very professional n spend time treating everyone as an individual patient!!- Chris went beyond n surpassed all my expectations n explained range / tone deafness in a way that made sense n the correction was viable n made sense! I will recommend them to everyone!

Johnnique Cruse is an angel that just happens to work at the Costco Hearing aid center in Novato…read more She is patient, compassionate, and very knowledgable. We had a mystery on our hands with one of my mother's hearing aids not working and a loose battery sitting next to the hearing aid in her charger. Johnnique confirmed that the battery was no hearing aid battery (it was a random watch battery), tested the non-working hearing aid and confirmed that it was not functioning properly and would need to send it off to get serviced/replaced. She called as soon as it came back and said she would do her best to fit us in to get the other hearing aid synced with the new one. We drove up immediately on a Saturday and she was able to get us right in - took 15 minutes and we were good to go. Highly recommend Costco Hearing aid center in Novato for product and service - thanks Johnnique!!

Great audiologist and wonderful staff. I am really happy…read morewith the work and follow-up with my hearing.

Went in thinking we had a BIG problem on our hands. They…read moredetermined it just required a very minor adjustment and kindly fixed it w/o charging us!

I took my mom here to get a hearing aid. Mr Clifford Pearson who has been doing this for many years…read moreexplained things very well. He was so gentle with my mom as he took molds of her ears. He has a lot of empathy as he wears a hearing aid himself. There are a lot of hearing aids available, it seems but he picked out what he thought what was best for her and her insurance covers. It will take a few weeks until her hearing aid is ready and hopefully it will help her but the experience with Mr Pearson was very good His office manager who was not in that day but I've spoken to her on the phone is also very sweet and friendly.

I have been seeing owner of this business for many hears for my hearing needs. His prices are…read morereasonable and service is extraordinary. He himself is hearing impaired so he has a complete understanding of the "invisible disability." Highly recommend.

The professionals at Oliva Optical and Hearing went out of their way to provide the services I…read moreneeded and wanted, both with my optical and hearing needs.

I can't say enough good things about Rick, Gretchen and the Oliva experience. It's a pleasure to…read morefind people who excel at their craft, genuinely care for their customers and always go the extra mile. The best glasses, personalization and experience I've ever had when it comes to my eyes.

I came to check the out Lace Program they have available. First I want to commend the office…read moremanager, Amanda. She was so warm, welcoming and friendly. She was so easy to understand considering I am deaf. Reception area was very nice and welcoming too. I then met with Jessica who took the time to get to know me by asking how I ended up in her office and from there she was able to tell me about the Lace program along with cost and benefit. There was no pressure to purchase. The time so to her showed me how much she cares about helping people because she took the time to check my hearing aids and noticed that I was due for an adjustment and I had been noticing some struggles with hearing of late too. I consented to her making some recommended changes that I am trying to adapt now and so grateful to her for her time and expertise. This is a great office and I look forward to meeting with them again in the future.

They take care of Veterans for free i took my client there she was very nice the wait was very…read moreshort id go there again for my clients

They are very kind, patient, generous and helpful. Upgrading now, my 3rd pair from this business. I…read morewouldnt go anywhere else.

Wow what a great place. My mom stopped in to buy some new attachments for her hearing aids and got…read moreamazing help from the front desk! The woman at the front desk was so helpful putting in the filter and getting her hearing aids to fit better. My mom hadn't spent a penny at this business and they were beyond helpful! Much appreciation!

I have been a patient at Park Place Hearing Center for many years. Lisa, at the front desk, is very…read morewelcoming and will make you feel right at home. I use a walker which is not a problem. Audiologist Laura Dundas and Dennis Tobin are on top of the latest technology and offer comprehensive testing and follow up. They always clean my aids when I come in. Most recently I ordered new aids after they had me try different brands for a an extended trial. If you value the feeling of an old fashioned practice where they take the time to address your needs, Park Place is for you. Richard K

Though I never thought I would say this about an audiology test, I had a wonderful time in my…read moreappointment with Park Place. everyone was so welcoming, and so generous with their time and knowledge. They did not give me a "hard sell" on any particular kind of hearing aid, and they actually let me try the different hearing aids, which is something that other audiologists have not allowed. I recommend them absolutely!

Eric and his staff exceeded my expectations at this location and the other ones in Fairfield and…read moreVacaville. I brought my 96-year-old grandmother for hearing aids that she needed but certainly did not want to. Eric and his staff had a great bedside manner and knew exactly how to make her feel comfortable and just how much information would be helpful to me, her caregiver. We are very pleased with the results and would recommend them to anybody in need of hearing services. We are very thankful that the audiologist highly recommended them to us. I cannot think Eric and his team enough, as my grandmother finally has the opportunity to join in conversations fully, unlike before. Thank you guys.

Eric Stratton is amazing! I had my first appointment Jan. 17th. Eric fitted me with wonderful new…read morehearing aids Jan. 26th. Thanks to Eric, I'm no longer driving my wife crazy asking her to repeat herself. I can hear my grandson's voice clearly. I don't need closed captions on DVDs. I could not be more pleased with the price I paid or the service I received. I highly recommend Eric Stratton.