Aileen was absolutely marvelous She is professional kind and courteous I would highly recommend…read more Aileen and Xpress Pro lab Shentil Mann

Aileen is amazing! She answered all my questions through email beforehand. She was polite,…read morefriendly, and informative, when I got to the facility I was happy to be greeted by her. She was the person that also drew my blood. Best blood draw I've ever had! She found a vein right away and I didn't even bruise! Thank you, Aileen! Xpress pro labs is lucky to have such a wonderful person!

They have a manager, doesn't qualify for the position with foreign certification , not valid in US,…read morewasting taxpayers money. Falcifting quality control results numerous times by this manager, getting away with it.

Did not take walk-ins despite having no scheduling option through the website for this location…read more Avoid avoid avoid

We've had bloodwork done here a few times, and here is the lowdown. ;-)…read more They are fairly lean, staffed with phlebotomists and nursing, but no reception. You check in at a kiosk, and they work through appointments first, then walk-ins. If you are at all able, sign up for an appointment, as these will fill their schedule, and walk-ins will have to wait, sometimes quite a while! The staff I've worked with have been very friendly, professional and efficient. They are nice, but don't waste time with chit chat. They do a good job of what they are there for, and this is appreciated. The only negative is that if someone walks in and gets upset that others are being served before them, the staff is clearly not there to provide this kind of customer service. Be kind to yourself - and everyone - and register for an appointment!

Nesset Pavillion has been home base for our medical needs for many years now. We are very pleased…read morewith the services, staff, and the facility itself. I only started this review as I saw this Yelp site, but really the review is more about the Advocate Medical Group housed here (and they have their own Yelp review site). There's not much more to say about the facility itself except it's convenient with good hours, and has a big convenient parking lot that is often filled! Our PCP, Dr. Ellen Aleksandrovich, is the best and she is very competent, caring, communicative, proactive, and empathetic to the patient's needs. Their systems also work great and responsively without long waits - systems meaning phone calls or messages, their PA staff, their website which is used for both medical info storage as well as messaging, their billing and payments system, their appointment scheduling, their lab appointments system and staff, etc. They also have several specialists based here that we see, and they have the same support system. We routinely get bloodwork and sometimes imaging done here. They are part of the Advocate Medical Group and in turn associated directly with the excellent Advocate Lutheran General Hospital nearby. In our experience, it's a big thumbs up for Nesset Pavillion and the Advocate Medical Group staff here.

So I had a 3:15 appointment and I'm just getting out @ 5:19. There is a serious lag time in…read moregetting in to see the doctor. I was forced to go because I ran out of a script & they told me I had to see the doctor first before I could get it refilled. I would just as soon take none of these drugs (I mean I'm not even getting high from them ) As it turns out its been over 1 year since my last physical so I figured I might as well have the tests done. I guess the fact that I have insurance they figured out they might as well order everything deluxe and do Lab Tests, EKG, Ultrasound (Am I pregnant ?). Anyway 2 hrs seems a bit excessive. The attending resident doctor did a very good job and was very through, but the front desk staff leaves a lot to be desired. When I arrived the girl asked me if I could hold on for a minute. I waited for about 5 minutes and finally realized there were a couple of other people that could have checked me in. When I left there were only 2 people. As I walked out the first person just walked away and didn't say anything so I checked out with the other person.

I'm not sure how experienced some of the staff are. I had the lady checking my pulse with her thumb…read moreand you're not supposed to be checking your pulse of thumb because your thumb has his own pulse so that kind of had me thinking what's going to be happening here. They seem to not have a extra large blood pressure cuff, which can make blood pressure readings off if you're a bigger person. the woman at the front desk front desk was really nice and helpful.

Do not expect to see a physician when you go there, the sign on the building "Physicians Immediate…read moreCare" is a lie - there was no physicians on premises when I came there, only nurse practitioner. Gentleman at reception was very nice, polite and courteous, but the rest of the staff I encountered were arrogant and pushy. I left there after I was told that I won't be able to see a physician, and I have to explain all my complex medical problems to a nurse, and rely on her experience and education. Go there on your own risk and don't expect much.

It took me some time to get needed info, but the customer service rep was able to assist, thank youread more

Impossible to make an appointment. Tried calling for multiple hours, got transferred to different…read moredepartments over and over again. I would recommend somewhere that you can actually schedule an appointment.

Check in was fast and the wait time to be seen was short. Test results sent to my doctor and she…read moreput in a prescription request to Walgreens the same day.

My personal feeling is that you are placing your health and well-being in jeopardy by using this…read morefacility. I have been there on two separate occasions, I found the nurses, and nurse practitioners to be accommodating but the protocols are unacceptable. I left a message at the location, I was seen at to arrange a call back I was under the impression that I would receive a call after the provider finished with the next patient. When I didn't hear back, I called the telephone number listed on Google. You speak with a robot by the name of Amelia who asks a series of questions to send you to the right location. I was referred to an incorrect location multiple times it was a Saturday and I knew I was running out of time if I was going to reach someone. I told the girl no matter how many times I dialed I was consistently referred to the wrong location. She said she couldn't help me. I said do I drive there to get someone to talk to me and she said that was an alternative. So I drove there, at which time the young lady at the reception desk didn't seem particularly interested in my problem. She accused me of yelling when in fact, I was simply angry and I told her I'm not yelling. I'm just angry at which time I began whispering. I am an 81 year -old stroke patient who has to use a walker. She told me to sit down. She was rude, condescending, and not the least bit interested in making me feel better. She was defensive and responsible for involving someone else sitting in the reception area in our conversation. A five-year-old child would have known enough to not have the conversation in an open reception area. I asked to speak to the building supervisor at which time she put me on the phone in the reception area with the supervisor. Once again, everyone in the reception area heard what was going on. The receptionist humiliated me, and exacerbated a sensitive situation . I would never put myself or a family member in that situation ever again. This is a caution to anyone using this urgent care center.

A better way to have blood drawn might be to thrust your arm in a bees nest…read more This place is horrible. The staff were scowling and perfunctory with all the warmth of earthworms. The waiting area was dominated by a blaring tv that showed vacuous talk show babble interspersed with even louder commercials for various maladies that Quest can test you for. Given to choose, next time I'll probably just stick myself with a sharpened coat hanger.

If I could do no stars I would. The staff is very unhelpful and not accommodating. Everything is…read moredone via Ipad on a stand and it is a bad system. Talking to the employee she was unable to get up from her chair and help or help check me in person to person. You take away a-lot of important interactions when talking to the ipad.