This man is a real expert! Very cordial and informative. Fixed our Shark vacuum on the spot. Wow!!read more

This place gets lots of repairs, so you have to be patient. They are busy because they do fine…read morework at very reasonable prices and they don't try to sell you new machines unlike other repair places. Brought in my smelly four year old Oreck for a tuneup. Three weeks later, it was fumigated and running fine at a good price. Recommended!

The BEST customer service! Getting a vacuum from a vacuum store is significantly underrated. Trust…read morethe experts. These guys have great recommendations and suggestions, it never feels like upselling, and I actually end up with better, more efficient products for my needs.

Great experience buying a new vacuum! We went in with a good idea of what we wanted and Mike talked…read moreus through all of our options to figure out what would be best for us. Great customer service, knowledgeable, and super friendly. We're making an effort to shop locally and would absolutely do business here again!

My home central vacuum system recently clogged and I couldn't fix it. I called A-1 Vacuum Solutions…read morein Richfield and was immediately on their schedule. J.T. Erickson (the owner) took less than one minute to diagnose the problem just by listening to the whine of the motor. He then cleared the clog and was gone one hour after arriving. He was friendly, efficient and explained what happened. Excellent service! Rates: $150 trip charge $100 for the first hour $25 for each additional quarter hour

They were able to fix my Dyson cleaner quickly and reasonably. I will go back when I need a new…read morebattery. They're the best!

I had a really great shopping experience here with Jim and Michael. I came in with some knowledge…read moreand questions about Miele and Sebo and they were happy to address all my concerns to help me make an educated purchase along with getting some hands on time with the floor demos. They definitely mean it when they will beat any price and I got to take a C3 Complete Kona at a good deal and some freebies which were very appreciated. They were even thorough enough to unbox it at the store to make sure all the parts were present and transported it to my car. I wish I lived closer to them, but the visit from the cities was well worth it for the great customer experience.

I brouight in a dyson cordless to get fixed. While I was there I bought a new cordless vacuue from…read morethem, waiting to see if mine can get fixed. They call back and say, they think the Dyson needs a battery but they are not sure. So I ask what would you do. They said I would trade in yours and buy a new one and get a discount on the new one. I said great, I just bought one, how much will you give me for mine. They said since I already bought it, I could not get a discount. Nice doing business with this company.

Despite the name this place repairs ONLY items that were purchased here. "Move along please."read more

Just got my new washer & gas dryer. No scratches or dents on either. The delivery came within the…read moretime frame specified & they were able to install it very quickly. And they removed my old units. Very affordable for the units, delivery, installation & disposal of my old units. I would absolutely recommend them to everyone. They met all my needs. Thank you Appliance Outlet Center !!!!!

What do you do when your Dyson or Hoover suddenly stops working....and it's quite new..????? Well,…read morethis happened to me and I brought in my Hoover and got an analysis....and I got a call back the next day, on what was the cause...and the repair that was needed and the cost. Very reasonable and fair, and awesome customer service. This was last year, and my Hoover has been very happy and doing an awesome job so far! I highly recommend Twin City Vacuum as a great Vacuum doctor to see if your vacuum gets out of sorts.

Once upon a time, there were many places that would repair common household items from toasters to…read moreTV's. Today, if something breaks, the only choice is to throw it away and buy a new one. One of the few exceptions is Twin City Vacuum in Crystal, which repairs all kinds of vacuum cleaners. I have used them many times to repair everything from electric cords (they can even put a longer cord on the vacuum) to broken belts to issues with the motor. Twin City Vacuum is a great value because it's much cheaper to fix a vacuum than to buy a new one - often the new ones are of lower quality. Plus fixing an appliance is even more ecological than recycling. You can also buy a wide range of replacement parts such as bags and belts. The owners are very knowledgeable and accommodating. Highly recommended!

I can't believe we waited so long to get our ducts clean! Currently renovating my childhood home…read moreand we've always had pets... my allergies seemed to be worse and worse everyday. We ended up replacing our carpet and had Kura clean our ducts before and after the carpet. Neal was friendly and did a great job. He even sent me the pictures and video of what they found. I am shocked that I was breathing this in everyday!!! New construction dust? Older home and not sure if they've ever been clean?!? Spend the money and get them done! It is one of those things you can't see, but was worth it. My allergies are not as bad as they were 6 months ago!

We requested to get our vents cleaned. The engineer showed up on time and explained along the way…read morethe work they were doing and showed our interest was well warranted as our vents needed it. Money well spent.

My old refrigerator died in July and was surprised to learn that a replacement would be a year to…read moreorder and deliver from the manufacturer. Since I had medications that needed refrigeration I bought a small dorm fridge. That soon proved inadequate so I started shopping around for a used counter-depth fridge. Again, somewhat rare like the replacement. Was nice to find these folks on Craigslist and happy to report they delivered what I needed. The delivery people were nice and respectful and handled the stairs and drop-off professionally. The fridge works perfectly so far and I am happy with this transaction.

This has hands down been the worst sales experience I've ever been apart of. I've worked in…read morecustomer service for years in retail, appliance, and management and I would never treat a customer the way I've been treated. I baught a refurb washer and dryer 3 weeks ago signed a contract stating I'd not be able to refund my purchase which should have been my first red flag. Paid for delivery and waited for my unit to show up. Delivery went fine except for the delivery team taking an old drain hose I needed for my washer. I knew this was an honest mistake but when I called to get my hose back they said they'd call their manager and then call me back. They never called back... I called multiple times trying to get this hose back and finally resorted to "asking for a manager." To my surprise A1 appliance explained to me that they "don't really have a manager" this was the second red flag. I did get referred to the delivery manager (I guess they have managers now) Alfredo who drove in to the store to confirm that the hose was on the delivery truck. I requested this hose be returned to me since I paid for delivery service but he refused. He said I could "pick it up at the store." I'm expected to drive in using my gas after paying for a delivery service that made a mistake. No one offered to comp my gas or time and so I again requested to speak to a manager. Instead they have Lisa who's not a manager but her role is to "handle complaints" I imagine they get a lot. She never called me back but I did finally track her down after calling and explaining the situation at least 5 times. Meanwhile i set up my refurbished washer only to discover that it doesn't work plus it smells bad but that's besides the point. Lisa was apologetic claiming she would send someone out to drop off the hose which a kind man named Greg did that day. She also connected me to the service department that sent out a technician. She had spotty communication but things appeared to move forward. He worked on the washer machine and told me to reach out if there were any more problems. I tried the washer machine the next day and it still didn't work. I called back in and left a message with Lisa. She again never called me. I called her days later she answered said that they would exchange this unit for something else but they wouldn't do a return for me. I just want to be done at this point so I agree but explain that based on the lack of quality communication, service, and management I didn't want to risk purchasing another used machine from them. She said I could get an unused machine but I'd have to pay more. I asked that after 2 weeks of back and forth and multiple disappointment is there any way they'd be willing to exchange this unit for a new one which based on the "sale" was a $300 difference. The sales department explained the only person who could authorize a discount was Lisa. She said she'd take $50 off the price and I now need to pay $250 more and hope that there aren't any more issues. I know no one really believes "the customer is always right" but at this point you do what you can to make a customer happy even if you loose $250. I don't trust their ability to repair anything or follow through so i feel stuck. I just want the nightmare to be over. Ive been unable to do laundry for 3 weeks playing phone tag spending close to $1000 and the "discount" just isn't worth it. I waited to post this hoping for someone to actually try to make this right but now I need to tell the story. Don't waste your time! If you have a little issue YOU have to fix it. If you have a big issue... good luck. Most importantly... no refunds.