Have an appliance issue? These are the guys you call. Collin came out to our house when our Asko…read moredryer stopped working. He was able to diagnose the issue and fix it fairly quickly. Our dryer was up and running in no time. But the thing that stood out was their guarantee and professionalism. The same dryer had an issue within 60 days and they came out and fixed it, quickly and easily without an extra diagnose fee. Major kudos and thanks to Collin.

I'll be honest- the service was great, but there was a lot of miscommunication on price and…read moretimeframe when we called. I did the online form after calling and not getting ahold of everyone. Someone called off the online form and told me it would be a couple days and that it would be X amount of money. Then someone returned my call and told me same day was possible and it would be X amount of money. Long story short someone was there that day to look at our dryer. We paid a service fee and then we paid another time for the item to be fixed. I was a little confused because I thought it would be taken off the total but I don't know. Overall it was fast service and the tech onsite was friendly and fixed our unit in no time. Super thankful that they were responsive, but internal communication could be better.

Did a great job 10 years ago on my dryer. Returned my recent call about washer repair. Sadly, he…read moredoesn't work on LG brand machines. I appreciate his honesty that he can't know ALL the many brands, understandable that you don't bite off more than you can chew. I like the guy.

Despite what it says on Google, Big John's Appliance Service is NOT permanently closed. Happily…read morefor me, they are still in business and doing great work. Mark has been our go-to appliance repair guy for about 15 years. About 10 years ago, our washing machine bit the dust. Mark helped us locate a refurbished older washing machine and installed it. We wanted something built during the era when appliances were meant to be fixed, unlike what's available now. It has worked perfectly for a decade. Recently it wouldn't spin, so I gave Mark a call. He answered on the first ring, and was at my house a couple of hours later. He had the necessary part on his truck and fixed the machine on the spot. It took him maybe 30 minutes, and our machine is up and running. The machine runs really quietly now, and we've already done a load of laundry. We had been waiting nearly a week for Home Service Plus to come out to look at our washer, and they canceled on us last minute today. I should have known to go with Big John's from the start! I'm so glad my old mechanical machine can keep humming along, and I don't have to buy some ridiculous electronic nightmare with circuit boards and a locking lid. Simple is best, and I hope Big John's is around for a long time to come, to keep my good old appliances running. Thanks, Mark!

Have had sergio fix things previously and he was prompt professional and reasonable.a true pro!…read moreHighly recommend!!

Sergio saved us from a $6k replacement oven with a unique workaround for less than $600. Couldn't…read morerecommend Sergio more highly, you'll be in great hands.

My experience with Michael "Hank" Lytran was not positive. He provided and I paid him for a…read morediagnostic on my refrigerator. I purchased and installed a water valve, the part he recommended. It did not fix the problem - the ice maker still did not work. I contacted Michael three times asking for assistance to further address the problem. He did not follow up, nor did he reimburse for the service call. On a related note, I watched as Michael "tested" the water valve. After the fact and when I did my own research on how to test a water valve, I learned that Michael did it incorrectly - he did not place the multimeter leads on the appropriate terminals. When I did it correctly, I found out that my water valve was still functional. In other words, something else was the cause of the problem. I am most dissatisfied with Michael's failure to follow up with me. He writes about his business, "Honesty and customer satisfaction are my number one goal." He did not live up to this promise with me.

VERY prompt response to our request and was able to come out same day within a few hours and…read morepromptly diagnosed a failed igniter on our 20 year old Frigidaire gas oven. Very professional and courteous and careful.

alex repaired our dryer that was not heating but other wise running . He diagnosed the problem ,…read morefound the needed part at a lower cost and kept us in the loop on what was being done. I would recommend him as a honest and capable appliance repair man. We will use his company again when the need arises.

We called ASAP because our Thermador freezer stopped cooling. When Alex arrived, he knew right away…read morewhat was needed and ordered a part. When the part arrived, Alex came and installed the part and explained what the problem was and what to expect as the freezer cooled again. We will call ASAP again, when any of our appliances need servicing. Thank you, Alex!

Best service ever!! I will call Rogness for all services from now on…read more Service- on time, friendly, clean and super knowledgeable about a variety of items- microwave, stove, dishwasher. Honesty- he didn't try to upselll and showed me how to maintain the appliances. Unlike some other places that usually say- you're better off getting a new one. Price - super reasonable He ordered the part, came back promptly and fixed it in five minutes. Excellent service Can't say enough good things!

I have used Kevin / Rogness on two occasions for three different appliances and have had excellent…read moreservice and results each time. Scheduling is super easy and they generally are able to come in one or two business days. The pricing is very reasonable.

Of course our refrigerator would go out on a holiday weekend. I sent an email to northland…read moreappliance and even on a Sunday they responded. Brittney let me know I would get taken care on Tuesday after Memorial Day. Dave came to the house and the moment he walked in he said " I smell gas" interesting enough, I had excel out to the house months earlier and they couldn't find a leak, while Dave is repairing the refrigerator I called excel, they were at my home in 15 minutes! they found a gas leak in my laundry room. Dave I can't say thank you enough to him, he repaired my refrigerator at a reasonable cost ( fan went out) and alerted me to a serious issue in my home! Brittney was kind, and just a gem to talk to! I wish I could give northland appliance 10 stars! best service ever!

Trip Charge ? Never mentioned it when I requested service, and it was $100!!…read moreNot a small amount, wouldn't hurt so much if I had been told a head of time. Kinda of leaves you feeling like you've been ripped off.