Adam was a pleasure to work with. He communicated through logistics, planning, and procedure and…read morewas flexible and thorough. Highly recommend. Will hire again.

Paul communicated great from the first call until the end of service. He did a great job on some…read morecarpets that were pretty rough! I would recommend this company to anyone who needs a professional who knows what he's doing! Great job Paul!!

I was happy with my interaction from the first phone call all the way through the cleaning. They…read morewere on time, fast, efficient, thorough and friendly. The technician helped me move my rug and ran through enough cycles to clear out 18 years of dirt. It's like new again. I'd hire Pro Steamer again without hesitation.

No problem getting an appointment, the job didn't take long and very professional I call they set…read moreme up with the date i wanted they call when they arrived looks good and smells good

Great service. On time and professional. Got some OLD carpet stains out…read more Definitely recommend

For the same 3 rooms completed by Stanley Steamer the cost was around 150.00 dollars. After…read morecoming in and measuring the same area they asked for 650.00 dollars. Rediculious

I completed a job with this company where I was told initially it would be 70 dollars than when the…read moredrives arrived they said in order to remove the stain( my dog diarrhea) it would be 120. I decided it was fine because I had friends coming in town and wanted the job be done quickly. I asked them if the rug would look more fluffy they describe no but the stain would come out. When my rug arrived today on 01/15/2025 it was matted in the center and the stain was still there. I was initially told I would get 28 dollars off and then I spoke with the manager who told me that I told the drivers my rug was matted already before which it was not. I provide a before photo of the center of my rug to show proof. I asked the drivers specifcally would it look more fluffy. My rug was never matted with a huge knot in the center. The company has decided to give me 120 dollar refund via check only instead of just sending it back to my amex card on file. I now have to pay for another rug which is 400 dollars. I wish I never cleaned the rug with the company because now I need to spend 400 dollars and they refuse to given me any money toward another rug after ruining my rug and not even cleaning the stain. The manager notified me he been running this business for 20 years and he not going go back and forth me because I told the drivers it was matted which is was not. The drivers specifically told me the rug look super clean when I explained it didn't. My rug use to be light grey now it almost brown. The driver also spent half the time asking me how I can live in apartment with such big windows rather than trying to understand they ruined my rug. I'm putting the review on google, yelp and BBB complaint. If I do not receive my check by the end of day January 22nd I will be contacting American Express to dispute the transaction as well. My boyfriend came over who seen this rug multiple times before they toke it for the "cleaning" was shocked on how disgusting the rug looked now. Update 10 minutes after review was posted: I spoke with the manager at 1:58pm after he reviewed my review. He stated if I don't remove my review he will not send me a check anymore. I said to him that I put up the review because other should know and I still have to pay for 400 dollar new rug. He explained he could give me 150 and I explained the rug is 400 dollars and 200 would be more sufficient. He notified me I was black mailing him. I explained to him that he black mailing me by trying to force me to remove a review to get a refund for an item they destroyed. He explained he not doing anything for me and that im a lil entitled something then he hung up the phone. I will be contacting American Express given manager has now clarified I will not get a refund because I refuse to remove this review. Response to company comment below. The owner stated I tried to blackmail them. I asked them to provide me my refund and if they offer additional compensation for ruining a 400 dollar rug. They said they can offer me 200 dollars and I would have to sign a legal document to never post a negative review about them and remove this review. I do not feel comfortable signing any legal documents and will be proceeding with going to American Express to have my money refund. I have documentation through text messages AS PROOF of this incase they try re comment that I tried to blackmail them which isn't true. I have attached them. The individuals that work for this company is extremely scary and they try to intimidate you as well as talk down to you. At this point, Idc for the 200 dollars they're paying for me to take down this review I want other people to be warned about this company.

Excellent service! Very responsive and attentive to details. Mickey helped my senior mother with…read moreher carpet cleaning and was kind and respectful. Also cleaned her carpet and kitchen floor. I highly recommend him and his services. Reasonable priced also. A 10++++++ Thank you

Very professional and did a great job cleaning my mother's apartment! Very thorough! Also, made…read morewonderful recommendations and actually cares about the health of the clients! Will be using them regularly and highly recommend them!

Absolutely loved the service I received from All Star Carpet Care. Its a small family owned…read morebusiness. Out of all the carpet/ rug cleaning services I reached out for quotes on yelp this company had the best prices and fastest turn around time. I got my 8 x 15 oriental, hand woven rug deep cleaned by them. This carpet was filthy and had bad odor when I pulled it from storage and they managed to get the stains out and remove the odor. They picked up the carpet the same day I reached out and dropped it off within the quoted 2/3 days. The other carpet cleaners that pulled up for zip code 60601 had sometimes triple the rates of they charged me and were a week to two weeks out from either coming to service me on-site or the same service of picking up and dropping off. Throughout the process they did a great job of communicating & had great customer service unlike some of the other places I reached out and inquired about rates. When you start to reach out and get quotes you will know exactly what I mean. I highly recommend this carpet cleaning service. They did their job in a very courteous and expeditious manner and have been cleaning carpets and rugs for over 23 years! Thanks Julian & Wife of All Star Carpet Cleaners!!

This was my first time using any carpet care companies in Chicago and I was very pleased with All…read moreStar - will continue to use them in the future. They answered the Yelp inquiry very quickly, and were available for a last-minute emergency clean and water removal! I panicked when a bunch of disgusting water had come up my drain in the laundry room, affecting a good amount of carpet. They went above and beyond to check for water in places that we hadn't even noticed yet - and cleaned it twice to make sure there wasn't any residual water or mold. I feel like I can walk on the carpet barefoot now with confidence, which I wouldn't have been able to say two days ago :)

Based on a 1-1 visit with the owner (Brad) and follow up conversations, I am planning to utilize…read moreBDK for several small and medium sized home projects that will include carpentry work and tile installation, as well as restoring my deck and a few other things. So, my story is that I am a single home owner and I have a lot of little to-do's and I want 1 single source as my go-to. I was skeptical that BDK would actually want to take on my small jobs and to my surprise, Brad and I were able to work out a pricing and work arrangement that will allow me to get things done on my budget and timeline. I am impressed with Brad and his business acumen, and while I have not had any work done yet, I trust that all will go well and that I will update my review to 5 stars. You know, with all the online resources it is actually harder than ever to find a contractor who is willing to do little things. I have emailed and talked to a half dozen contractors who want to charge a lot for minimal jobs. Finding a contractor of quality whom I can trust is a big undertaking, so I feel so good going into this relationship with BDK.

Absolutely terrible service I had a cleaning scheduled for…read more2:00 pm Nov 23rd They cancelled it because they were over booked Not my problem

I used this service in January of 2019. I had submitted quotes to other carpet cleaning companies…read moreand All Star Carpet Care was the quickest to respond. And for carpet cleaning, you more often than not need someone to get there ASAP. They arrived at my apartment and cleaned my carpet and the upholstery on some of my furniture. They were very friendly and professional when they arrived, as well. Thank you for your help!

Hire these guys! I was moving in to a place that needed carpet stretching and cleaning and most…read moreplaces only do one or the other. I was looking for a company that could do both which was harder than I thought. Upon recommendation from a real estate agent, I reached out to this company and Rick said they could handle both for a reasonable price. They did an amazing job! The only issue we had was with scheduling. There was some confusion as to the scheduling of these 2 services and they were late arriving to do both the stretching one day and the cleaning the next day BUT they stayed late into the evening for both services and did a very thorough job. I am very happy with the service they provided! I also appreciated how quick and communicative Rick was via text message. Sometimes I don't have the cycles to sit down and call people so having the option to text was definitely huge plus.