These guys are disingenuous and remove or try to discredit negative reviews when they can. They use fake accounts to boost their ratings. Over $1000 was charged for poor quality work and communication. The woman's attitude is atrocious and insulted my husband and his mother when they came bad for an explanation and a resolution. Taking advantage of elders to put more cash in your pocket while leaving them worse off is DISGUSTING. The woman made it clear that she will offer no resolution beside fixing the glove box that SHE broke. Even with that, she tried to deny. The owner will try to discredit this review so keep that in mind when you visit this place. read more

My mother, an elderly woman in her 60's who suffers from anhidrodis and is unable to drive in hot weather without air conditioning came to Parker Automotive to have her Subaru serviced to hopefully have her air conditioning restored and the vehicle inspected, exterior/interiorly. The mechanic, Rachel informed my mother that the A/C compressor was bad, and that fixing the compressor would restore my mother's air conditioning. Additionally, the mechanic suggested a muffler and battery replacement. My mother agreed to have the work done under the premise that the air conditioning would function after. The repairs were done, my mother was never quoted a price and ended up owing over $1,800. The attached repair invoice stated that leaks were sealed, the muffler was repaired and the air conditioning was functional. My mother payed the amount of full in cash, taking from her life savings only to receive the vehicle back with no functioning air conditioning once the vehicle was driven. The vehicle did not have a new muffler installed as was promised and instead a weld job was performed after Parker Automotive outsourced my mother's vehicle to Penn Muffler, which the mechanic Rachel could not even provide documentation for supporting the work that was done. My mother, concerned about the vehicle's performance asked me to look over the vehicle the next day. Upon inspection I noticed coolant leaking throughout the interior of the interior engine compartment. The muffler, which my mother paid over $600 for was rusted and barely held together. The battery, which my mother paid over $300 for, ($110 for installation?), appeared used, and Rachel could not provide a receipt for the battery. Additionally, my mother's glove compartment box was broken. In the invoice, which is provided as a picture, the mechanic Rachel states that coolant was noticed, but that it was an engine cap failure, despite my mother reporting smoke coming from the engine. The following Monday I went to speak with Mrs. Rachel with my mother to gain clarity on the work that was performed. My mother pulled her vehicle into the shop, and the mechanic on duty told my mom that she could park her vehicle inside the shop. Rachel was out so we waited. When Rachel arrived she immediately yelled, yes yelled at my mother for parking her vehicle inside the shop. I intervened and asked if we could speak politely, stating that Rachel's mechanic granted us permission to park there. I then asked Rachel about the work performed, starting with the coolant leak. Rachel immediately started yelling again stating that my mother caused the coolant leak, and that the leak was only recently formed. This was on Monday, the 19th. I informed Rachel that I noticed the leak a day prior on the 18th, just 2 days after final work was performed on my mother's vehicle. The vehicle had almost no coolant. Rachel did a pressure check and stated that my mother needed a new radiator, $700 in parts and labor. I questioned why that wasn't noticed prior, despite the invoice mentioning a coolant leak. If I hadn't noticed the leak my mother would have continued to drive under the impression that the vehicle was properly serviced, overheating the engine and possibly causing failure. Rachel proceeded to yell and tell me that my mother was difficult to deal with. I apologized on behalf of my mother's confusion, but stated that she was elderly and did not understand. I asked if Rachel could please speak to me calmly, as I was a neutral party and only wanted information on the repairs, or lack-thereof. Rachel said my mother needed an additional evap sensor to repair the A/C, and that it would be over $1,100 I asked why information wasn't provided provided during the initial A/C diagnostic test, which my mother paid $180 for. Rachel responded with "I don't check for that." I asked why it wouldn't be within Rachel's moral compass as a certified mechanic to inform my mother that additional work might be needed to repair the A/C PRIOR to charging my mother $900 for a compressor replacement and informing my mother that her air conditioning would work after. Rachel responded with "that's not my job. Your mother should know that." Rachel also stated that she "never has to explain that stuff to customers." After Rachel proceeded to yell and berate my mother and I, yelling over me, not even allowing me to speak, I asked Rachel if she felt satisfied with her work. Rachel said yes and told my mother and myself to leave. I obliged, wished Rachel well and managed to snap some pictures of my mother's car's coolant splattered all over Rachel's shop floor, 3 days after Rachel was paid over $1,800. My mother has almost nothing to show. My mother had no air conditioning, a large coolant leak that was overlooked by a professional mechanic, and a broken glove box. read more

Parker Automotive - Proof of work - Auto Repair Near Me - Woodlynne, New Jersey

I had to come back and update my review about this business. I stopped going here a few years ago because I found out their quotes were higher than that of the dealership. At least two separate times, I compared the price of replacement parts and even told them what dealership I called and how much the part was being sold for. The first time they reduced the price and offered to match that of the dealership. The second time, I didn't bother going back there to fix my car after I got a better quote from the dealership. Also, the lady who answers the phone gets combative and tries to tell you what she thinks might be wrong with your car instead of having the actual mechanic speak with you or call you back. The mechanic himself is very nice but they'll probably lose your business before you have a chance to actually come in. So disappointing because my first time there was a positive experience. Anyway, the most important piece of advice I can give is that you should shop around after getting a quote from these guys. Too bad because I was really happy to support a small business initially. They are grossly unprofessional. After reading my review, the receptionist sent me a private message with an unhinged tirade, threatening me and lying about their services being free. I've never met an auto mechanic who gives out free services - so we all know that's a lie. Anyway here's some advice: if someone writes a bad review about your business, you should take it in stride and try to improve your customer service, instead of attacking the person and lying about your business practices. read more

The Parkers are a rare breed in today's busy world. Superior One on One service. Rachel even came to my job to accommodate "MY" Schedule. Two Thumbs Up for these hard working folks. I highly recommend Parker Automotive for those in need of repair services. read more

I was truly impressed with the honestly of them..... I completely trust Them and in this day and age it's hard too find a place like this... Thank You sooo much... read more

I was referred by a friend to take my explore there and I did...I'm found a great and honest place to have all my automotive work done.... Great customer service but most importantly awesome job on my truck!!!! thanks again guys read more

Truly a great business with wonderful owners. I brought my Kia Soul to them because I thought the battery was failing. I was crushed to heare that is was actually my alternator that needed to be replaced. I asked them the age old question of "how long do i have until it fails so that I can get the money together?" And while they wouldn't answer that question, they did ask if the part was covered under my warranty? I did not know, so they went through my warranty, figured out that it was covered, and even called the company to handle the pricing and part. If they had not said to check to the warranty, they could have just made me pay out of pocket and they chose the high road. I am truly thankful. They also fixed my headlights! Great service Great people. I would recommend to anyone! read more

I had been searching for a place to get my door fixed for months & everyone was either trying to do too much or charge too much. Everyone else said I needed a new door & Parker's simply said they could do the metal work & fix he gash. They were friendly with a good price & the work is flawless. I couldn't have asked for a better experience!!! read more

Great shop....listen when it comes to getting work done on my truck I am particular...Jim parker is one of the best mechanics around...the guy just knows what he is doing and takes pride in his work...his wife Rachael is very helpful in finding you parts at great prices...they are very honest hard working and will always be there to help...I will never again go to another shop...they are the best around read more