I made an appointment with them and dropped my vehicle off at 7 AM. They gate was still closed, so…read moreI left a typed note explaining that I wanted an HVAC diagnostic because the system motor was working, but it wasn't blowing either hot or cold air. I added that the actuator was moving and the heater hose was getting hot, but the air coming through on any setting was neither hot nor cold. So I wanted a diagnostic to figure out what was wrong. I also wrote that on their envelope before dropping my key in their box. Their lot was so packed, I had to park in an overflow lot across the street. By 11 AM, I hadn't heard from them, so I decided to give them a call to make sure they found my vehicle in the overflow lot and to confirm my notes. I called them 14 times between 11 AM and 3 PM and there was never an answer. Their voicemail message said to leave a message and they would respond within 24 hours. But I didn't have 24 hours. I needed my vehicle back the same day. I called an Uber to take me back there after 3 PM to find out what was going on and that's when I finally got a call. But I was already less than a block away. When I went in, they said they were calling to tell me exactly what I told them in my notes and when I made the appointment, that the AC wasn't working and they wanted to know if I wanted them to run a diagnostic. After 8 hours, they did nothing to my vehicle other than turn on the heat and AC and only told me it had the very same problem that I brought it in to have them diagnose. According to them, the appointment was just a placeholder and did not impact when vehicles are serviced, which defeats the entire point of an appointment. They said I should have told them if I needed my vehicle the same day, even though nobody was there when I dropped it off and nobody was answering the phones. As for the phone calls, they said they only had 1 person answering 5 lines and that's why none of my 14 calls over 8 hours were answered, and it was my responsibility to leave a message ... in spite of the fact that their voicemail said it could take them 24 hours to respond. I've been here before and the service was much better than it was today. Those days, I'd give them 5 stars. But the absolute minimum I need for someone servicing my vehicles is that they have someone to answer at least 1 of 14 phone calls, and that they pay attention to the reason I dropped my vehicle off in the first place.

I've been taking my car to WDT for over 20 years. I wouldn't take it anywhere else. I always feel…read moresafe no matter what repairs they do to our vehicles. Pat is like a car doctor. He doesn't overcharge and is always available.

Amazing service done for my c43 they work on all cars and do a fantastic job. Definitely earned my…read morebusiness

Mike has been working on my car for years, and is nothing short of professional. He has always been…read morehonest and fair with prices, explaining the importance of each job being done, along with what it does to the car. 10/10 experience every time, and also does work quick.

Honest, fast and do a great Job! Princes are very fair they have worked on both our truck and our…read moreSUV ! Highly recommend.

Sam is honest and does great work at reasonable prices. He has also told me when I didn't need work…read moredone.

I like that the staff knows me because I've been going there for so long. I don't have to give any…read moreinfo at check in and they know my car so well because of the years I've been going.

Didn't have the experience with the problem. It was an electrical issue which I believe was over…read moretheir head. I paid $300. For a repair that lasted only 10 days. Returned the car, after 2 days they still haven't found out the problem. I got my car back and that's it. Would not recommend this shop.

I was new to the area and desperately looking for a reputable auto shop, boy am I glad I found this…read moreone. Admittedly I was nervous pulling behind a ramshackle house but luckily I didn't judge this place by the cover and neither should you. Took my 2018 Chevy Silverado 1500 here initially looking for just an oil change and tire rotation. Upon my own consideration and talking with the crew- got a 100,000 mile makeover done, transmission pan drop and top off, oil, brakes, rotors, diff fluid, brake fluid, and a handful of odds and ends. Quoted me HALF of what the dealership wanted, made useful (but not pushy) suggestions, and ultimately left me in charge, not trying to upsell me whatsoever. Got it all done in 2 days as I was on a time crunch and couldn't be without a car long for work. I will absolutely be returning.

Adding my review from 2025 on here because the one that was up for a year on google has…read moremysteriously vanished, along with the multiple other negative reviews this business had. ---------------------------------------------------------------------------------- Ward motors damaged my car and put my family at risk. I have been going to Ward because they are close by and have high ratings, but after 2024 I will not be going back and I do not recommend anyone else give them their business. I took my car in to have 4 new tires put on back around September, which Ward did. However shortly after this I began to notice a rumbling/helicopter-like sound coming from under my car. I brought it back to them, they put it up on the lift and determined I needed a new front right tire rod. We replaced this for $500, immediately after I left the shop I noticed the noise even louder than before. I called them right back and explained that the issue was still there, the guy said he couldn't hear anything when he took it for a test, so I brought it back the next day and he said he could hear it now. They put it back on the lift, and told me it was my rear control arm causing the wobbling. This was after $800 on tires and $500 on the tire rod, Bob said they'd work with me to fix the control arm. When they got back to me with a quote it was almost double what they originally estimated. Bob Ward assured me that the wobbling was not a safety issue, and not an immediate repair. I had concerns because Christmas was around the corner and we would be traveling. They said it would be OK, it was safe to drive, and we could fix it after the holidays. On Christmas Eve as I'm driving my family to my mother's for dinner, my rear passenger tire came off -while we were driving-. It sheared clean off and rolled down the road, thankfully we were not on the highway and I was able to quickly pull over or it would have been a disaster. The tire rolled all the way down the street, thankfully no pedestrians were out at the time and oncoming traffic was able to avoid it. I had my girlfriend and child in the car at the time. I immediately called Ward and left an understandably angry voice mail. We called AAA who towed the car to a family members house who is also a mechanic. Both the AAA tech and my mechanic said they've never seen anything like this, and the only way for it to have happened was for the lugnuts to have been insanely overtorked when my tire was put on. When Ward called me back the day after Christmas to talk about what happened it seemed like the whole thing was an inconvenience for them. Bob didn't take any responsibility, tried to play it off even though they are the only ones to touch this car. When I started mentioning how he put my family and child in danger he rose his voice and said "Will you shut the **** up?!" ....Now I don't know if Bob is just losing it with old age or something, but when your business almost injures a family and the customer calls upset, you don't curse them out. Common sense. My mechanic fixed the whole issue for 150 bucks while Ward was happy continually having me come back in for work that not only did not solve my problem, but caused it. Update: they take no responsibility for any of this despite being my only mechanic for years, but did offer a whopping $150 to cover my mechanic fixing it in "good faith" that I declined.

I paid Linton $1,500 upfront to fix my engine. He told me the engines I provided didn't work but…read morethey came from a reputable 4-star company that's been in business over 10 years. My car was drivable when I brought it in. After he worked on it, it was left undrivable, with parts unplugged, engine bars removed, and key components missing. When I took it to another mechanic, I showed them the receipts and parts I had purchased for the repair. The new mechanic pointed out that some of the old parts were still on the car meaning the new parts I paid for were never installed. That raised serious concerns: Did Linton keep the new parts for personal use and just take the money? I asked for a refund, and he only gave back $400 despite doing no real work and leaving my car in worse condition. I lost $1,100 and had to pay another shop to replace my engine properly. As a teacher with no second income, this was financially and emotionally devastating. I trusted him because he worked in a shop but that trust was a costly mistake. Please get a second opinion if you've had work done by Linton or plan to. I'm now requesting the remaining $1,100 refund, which is more than fair considering the damage and dishonesty. Don't let this happen to you.

I have been looking for a mechanic since moving to the area and I have found it! Scott and his team…read moreare an honest, straight to the point, and accommodating group! Came in for an inspection, which was easy to book. Now I am returning to get other maintenance work done and I feel prices are fair and confident that the work will be thorough! So glad I found this place!

Awesome service ! fast knowledgable and kind. I will recommend to anyone in the area seeking…read moreprofessional car care.

If you need an honest, reliable mechanic, look no further. I stopped in the other day to have my…read morecar looked at for possibly needing an alignment. Dave was calling me with answers an hour later. So glad I stopped here. I have a long distance trip planned and probably would have blown a tire. Trustworthy and affordable business.

Wow, these guys are incredible. I bought a used car 8 months ago and since early April I have had…read moreit in an out of the shop. My local guy, who I have used for years, gave up on it after 4 attempts and off to Charlie's Auto Service I went, even though it is 35 minutes from my home in Woodstown. All I can say is these guys DON'T quit. I was considering trading the car in because it was so unreliable. Thanks to Charlie's Auto Service I am confidently back on the road and loving my car again. They put forth extra effort to find a solution. I have never been so happy about getting a car repaired. Thanks a million..

I was told by Gormleys Auto to take my vehicle here for some minor issues…read moreOut of the three issues I was having they only fixed one and created 3 issues that I was not having before I went to them The owner Charlie is a condescending game playing liar always saying what his son is going to fix and clearly the son has not been properly trained at all he couldn't even fix a faulty key fob or think to just order a new one after 4 tries to fix it. By the way the key fob still doesn't work the check engine light is still on as well as other indicators that they caused. I had a 2013 with 159000 miles on it I had a mechanic tell me the truck was in good condition. After taking it to Charlie's I had to pay it off and get rid of it they messed my truck up and kept acting like they were fixing it but in reality they were causing more issues this is a horrible auto shop and if you want stress and headaches along with empty promises lies and unskilled mechanics breaking things that were not broken and unable to fix the issues this is the best place for you!!! oh I almost forgot and charging fees for their disgusting horrible service!