i purchased a mini split unit. after having it professionally installed i had to pay an addition $1,000 to have 50 liters of coolant added because there was only 2 ounces in the unit. prior to this i called because the unit was not operating in heat mode and the representatives solution was for me to purchase another $1300 unit. EVEN AFTER I HAD ANOTHER HVAC COMPANY COME OUT TO REPAIR THE UNIT, IT WAS CONCLUDED THAT THEY SENT ME A DEFECTIVE UNIT. IT STILL IS NOT OPERATING. i will make sure that i spread the word across all social media platforms about the horrendous policies, warranty and customer service standards that this company inflicts on paying customers. i am also a contractor for very large companies AND had my experience been exceptional, i would have recommended this product to many of my clients. however i will MAKE SURE THAT THEY ARE AWARE OF THE COMPANIES MISHANDLING OF CUSTOMERS, POOR CUSTOMER SERVICE AND UNSAVORY WARRANTY GUIDLINES. Follow up to my call back from Pioneer. this company has revealed themselves to be a laughing stock of the HVAC community. their "solution" for a defective unit was to send me 2 lbs of freon... mind you i spent $1000 for a licensed company to come out and service the unit adding 50 liters to the 2 ounces Pioneer sent it out with. Way to put a band aid on a bullet wound pioneer. At this point, the ONLY solution for this lackadaisical response would be to either refund my hard earned USD or send a higher efficiency unit to accommodate the additional cost i have incurred by being sent a unit the is defective and still not operable after having it serviced by a licensed AND insured HVAC company. i will continue to make sure that everyone in this industry, and adjacent is aware that PIONEER DOES NOT STAND BY THE QUALITY OF THIER PRODUCT BY PROVIDING A WARANTY THAT DOES NOT INSURE ITS EXCEPTIONAL QUALITY THAT PIONEER NORTORIOUSLY BOASTS ABOUT ON ALL OF THE PLATFORMS WHICH THESE UNITS ARE SOLD. PIONEER.COM HAS A QUOTE ON THE HOME PAGE"...enjoy the perfect temperature all year round" well it is less than 50 degrees in the Midwest and my family has been less than warm. read more

We ordered three of the Pioneer mini-split units (and still managed to save $11k over a formal bid from a local HVAC company to install two units) and installed them ourselves (taught ourselves from scratch but the equipment made it easy). One showed up with a cracked fan blade and they sent the replacement without a hassle. I had a fault about 6 months later in one of the fan motors. I went to their https://www.pioneerminisplit.com/ website and clicked on chat. Even with a small queue, the response was within 30 secs. I gave the symptoms and the tech support fella, Erik, diagnosed it in about a minute and gave me a contact number for warranty. I called the number, call was picked up almost immediately, told them what had been diagnosed, answered a two questions about who placed the order and the model number, they confirmed the address, and was told the part would be in my hands in 4-5 days. This is factually the fastest and easiest troubleshooting and warranty response I have ever experienced in my life. The whole transaction took less time than it took Despite being in opposite corners of America, I cannot imagine any reason I would have to go with any other HVAC company in the future -- Parker Davis still has the customer service model from the Golden Age. read more

My first Pioneer minisplit purchase/installation was 6+ years ago. Since then I've installed a number of these systems and (so far) all remain in good operation to this day. When time came recently for another MS I naturally returned to Parker Davis/Pioneer for one of their new 2-ton Hyperheat Quantums. Installation was straightforward especially with the accurate indoor unit cardboard template. A manufacturing issue did arise with the optional flex lineset that was found upon inspection before installation. A phone call to PD customer support had a zero-hassle, zero-cost replacement shipped out that same day and a couple days later we were in business! Excellent customer support has also extended backwards - recently a painting contractor accidentally stepped on my 6 year old outdoor unit bending the top panel. A call to customer support had a replacement panel quickly shipped... and at a very reasonable price! Highly recommended for ease of installation, performance and after-sale support. Ed read more

I must say that ordering my unit was easy, the website is easy to navigate and find what you're looking for. Once ordered it was quick to arrive and was packaged in a way that was not likely to get damaged during shipping. Everything was as was supposed to be but 1 thing. Which is the only reason I gave a 4 star. The unit did NOT come with enough Freon for the unit to work properly. Which required an additional trip from the company that installed it to add more Freon and an additional cost to me. If not for that problem i would have given a 5 star. All in all, I was very pleased with the cost of the unit and I would most definitely recommend to anyone that was looking to purchase one that this would be a great place to buy one from. read more

This company has given my husband such a hard time. The warranty is trash. I was considering getting mini splits from them for our other new builds and even recommending them to friends because of how convenient a mini split is..but after the response he recieved for the defective unit. Basically buy another unit. I would NEVER RECOMMEND this company. Not even to an enemy. Check them on bbb for one they aren't accredited but seems like they stan for defective units. Even on other sites like home depot. Highseer ect the 1star ratings are all DEFECTIVE UNITS beware. The warranty only sticks if u never open the box thats how they get u out of thousands of dollars. How would you know it was defective if u kept it in the box? BEWARE!!!! read more

I purchased 2 ultras 12000 btu units. They arrived quickly in about a week. My wife and 12 year old grandson helped me install the units. The first one took us 2 days to instal. My neighbor is a retired HVAC business owner and he came over and pulled vacuum on the system and turned gas on. (no charge) He was impressed with the unit and really liked the flex lines I had upgraded to. The second took just a little over 8 hrs with 2 Grandsons helping. My neighbor came back over and pulled a vacuum on the second unit. We are in love with these units, how quiet they are and how well they work. My daughter and one of my sons are both looking to purchase mini splits to put in their homes. Happy customer read more

super fast shipping from fl and clear communication on truck delivery as well. i ordered 3 inside units and one 3zone unit outside. all three had different lineset lengths and they got them all correct installed just like all others and works well. my issue with other brands is that they have literally no "warranty" and use horrible internal components. the "warranty" makes you jump thru hoops to prove their part failed (which they know it does) and then they only replace the part -- leaving you with $1500 hvac bill for a professional to come and replace that compressor/condenser. let's hope pioneer system last longer !! i will update in another year or so. thanks!! read more

Horrendous customer service. Do not trust Pioneer or Parker Davis with your hard earned money. I called in to address an issue and the person on the phone was rude and argumentative. They promised a refund and as of yet, I still don't have it. Every interaction I've had today, accept the woman I first spoke to, has been unacceptable. I'll have a youtube video up showing everyone the email exchange I've had with them. I'm sure once you see how they've dealt with me, you'll find a better AC system. By the way, Bosch has a SEER rating of 22!! It's more costly, but you'll find out as I have... you get what you pay for! read more

10/8/25 I must have had a small leak somewhere in the mini split system that I installed. It kept freezing up about every 6 months or so and I kept adding small amounts of coolant. These systems are very sensitive. Ordered this stuff on 9/8/25 arrived 9/11/25. Great price for DIY repair. Arrived on time. Easy to use. As this was about a month ago, I believe my problem is solved. Great product so far. I will reach out if I have any issues. On an added note, I would like to see the leak repair & hose sold as a package. This would take the worry off of weather or not I am getting the correct hose. read more

over the last few years a friend and i have purchased 4 different pioneer mini split heat pumps from Parker Davis and i just want to say when i buy another pioneer mini split i will look no where else than Parker Davis they have helped me so much with the little problems i have had with my units....Josea and Bill in parts and warrantee have been so so so helpful!!!!!!!...i recommend this company every chance i get and will continue to do so!!! again they are the bomb!!! so if you are looking to buy a mini split with service after the sale go to Parker Davis!!!!! thanks Rick Holloway read more

Received my Pioneer Quantum Ultra 24,000 BTU 23 SEER2 230V High Wall Ductless Mini-Split Air Conditioner Inverter Heat Pump Full Set on September 2, 2025. All was in good condition! No problems, until a sudden death in the family caused a delay in installation. finished installation on Sunday, Oct 12, 2025. All is working very well! have had both the Air Conditioning and the Heating modes in operation. Unit is very quiet for the capacity of this unit! I am very pleased with this unit, and would recommend it to anyone! Thanks Pioneer for such a good product! Ronald Scott read more

The pioneer mini split heat pump is a attractive addition to our family room wall. It is much quieter than I anticipated. The cost of the mini split is pretty much in line or... less than similar to others I looked at. It is loaded with features that others do not offer. Installation is within most Do-it-yourselfer's category if they closely read and follow the supplied instructions. However it does require a good set of helping hands. It is up and running and we are enjoying the added comfort...Steve J read more

I had a wonderful experience with my purchase of a 18,000 BTU split AC unit. Placed my order and needed it rushed, called and explained my situation. They expedited my order and received it several days early. Everything was packaged well and received undamaged. Very easy to install. I also reached out for a few questions i had, the response was immediate with great details on what I needed to do to complete the installation. I will be purchasing a second unit for them. read more

The first system we received was not charged with freon. When we called customer service, they said they would send out another outdoor unit as replacement. The replacement unit was received within 3 to 4 days. The unit was just as promised. After installing the replacement unit, the heater system works great! We haven't tested the AC part yet. I would highly recommend this AC/Heater unit. The cost of the system was within reason from others I got prices from. read more

Customer accidently threw away three remotes. I ordered the replacements and didn't think anymore till I received an email letting me know that I had ordered the wrong remotes based upon my unit order. So, they selected the correct remotes and let me know they had shipped. Excellent work. I emailed the company back and thanked them for saving me many headaches and embarrassment for the customer and I. Thank you Pioneer. Sincerely, Emmett read more

Unit is installed and working great. Cool and quiet. My gripes are from installation issues. The flare pulled completely off one of the coolant tubes even with me using a torque wrench. I had to buy a flaring tool to fix it. And the wifi thingy will only work with 2.4 GHz and my router only transmits at 5 GHz. I had to buy a wifi access point to get it to work. So--other than that extra trouble and expense I am satisfied. read more

These guys are the best. I've ordered four heat pumps and they come nicely packaged, ready to install. Don't get the garbage Amazon ones with pre charged lines because they will fail. For the money, you really can't beat these. All mine have been running without issues for years. I did have one problem with a noisy fan and these guys shipped me a new one right away. I'm super happy with how these have turned out. read more

This was for a client that we value very much. The shipping was quicker than expected, The price has always been good for us, we recently had a system that acted up and Pioneer came through like a champ with warranty support and quick service. We seriously value suppliers that back us and their product without issues. We continue to offer Pioneer to our clients as a premium system. read more

Not one to leave reviews but I decided to in this case. I've had a unique situation with my mini split board to which it has needed replacing twice. I was able to make contact with a great manager named Mike who helped me to troubleshoot my board and identify the problem. The replacement part is on its way. Great products with great customer service. Will buy from again. read more